You would be surprised how many MTs with 10, 15, 20 years of experience put out poor quality. sm
Posted By: Recruiter on 2008-07-10
In Reply to: Don't judge a company by the recruiter - - sm
Unfortunately, based on this, testing saves everyone a lot of headache down the road. The company I used to work for did not test and they would go through the hassle of getting IDs, training the person, etc just find that they did not know the difference between an elbow and a knee :)
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not surprised about the poor
communication and the jumping the gun. I think someone there likes to blame all the unreliable transcriptionists for the problem rather than taking responsibility for poor pay and poor management.
QUALITY...You'd be surprised by how...sm
many MTs with 10, 15, or 20 years of experience are still getting paid peanuts, barely able to make minimum wage, yet highest quality is demanded of them. Where's the meat???
It is usually the ones with poor quality most likely.
x
If I had been fired for poor quality...sm
I certainly would have never gotten on the board and blamed the MTSO. I'm not sure what this person expected.  We all make mistakes, but when we are called down for them (again and again) we should own them and fix them. Until an MT can do that, she will never reach her full potential. And... while we ALL go through some awful times in our lives, we must remember that the medical records we are typing also represent others who are experiencing misfortunes as well.
Whose fault is poor quality?
And, why do we keep hearing that the welfare of the patient is a top priority?
I took the time to point out some errors in reports. It seemed to me that the facility did not care about the body of the report. The only part they seemed to care about was the demographic information, usually in the header, and the carbon copy designations, usually in the footer. This was because their automated filing system did not work properly if the header was not correct. Otherwise, they never even required the physicians to review and sign the reports. So, how can it be said that they cared about the patient? I truly believe that the patient's welfare was far down on their lists of priorities. What really seemed to matter was getting the billing process correct and getting the reports on the chart in order to comply with privacy and JCAHO requirements.
I also continue to believe that, if facilities cared about the welfare of the patients, bad dictators would be required to improve or not allowed to dictate at all.
The quality of the Indian work is so poor, sm
that the company will eventually lose the accounts, thereby the US MTs lose even more work!!
As soon as a company offshores, it creates its own doom. (A chink in the armor, so to speak.) It will eventually come back and bite the company where it hurts--unfortunately, it's the US MTs who get hurt the most.
Offshoring is putting US MTs out of work, plain and simple.
When you've been around this business a little longer, you'll understand.
I left due to the poor sound quality. I don't know if it was just my
account or what, but I couldn't make lines and was stressed out. I was told that they were going to upgrade their system within the year. I don't know if that has happened and if it made a difference if it did.
As to your generalizations about American MTs and poor quality, sm
Do NOT include ME. I do ALL work types, work ANY shift, work ANY day and EVERY day, I transcribe whatever I get. I am not a radiology or ops-only snob. I bet I can transcribe circles around you and all your silly little QA friends and I can transcribe circles around the Indians. There is NEVER a place for anyone but Americans to have American jobs and never will be.
Sick and tired of poor audio quality (sm)
that seems to get worse and worse as the days go by? Remember when we were told that switching from tapes to digital would make all the difference in the world with regard to clarity and our production? Remember when we were paid more and had plenty of work? Remember when there was no working on Sundays or holidays?
Why is EVERYTHING MT going to the dumpster?
Why do these MTSOs accept reports dictated on cell phones? Can't they write in their contracts that cell phone dictation is not clear and it can also be intercepted by others and therefore unacceptable? Why don't the QA personnel who read our flagged comments about awful audio pass this information on to the client so that it can be fixed? It's getting worse and worse.
Back in the days when I had my own accounts, one of my dictators asked me to please tell him as soon as his equipment malfunctioned (in those days, it was batteries running low or a tape that needed to be tossed and replaced). He said there was no need for the MT to suffer with poor audio reports when there is a simple fix. So, what's the difference here when the idiots dictate on cell phones? Or there is a hospital phone with a short in it? Why can't these things be fixed?
My plea: If you are a QA person or MTSO getting repeated complaints about specific dictators' dictations being garbled or unclear, won't you please notify, and keep notifying the client until they are brought up to par. How about sticking up for the MTs for a change rather than protecting the client all the time!? In the end you are protecting everyone, including the poor patients whose reports are being dictated and transcribed.
I'm tired of MTs taking all the blame for this industry's downfall. If MTSOs and clients demand 2-hour turn-around time, how about improving the technology to make your unending demands more attainable? It's 2006. There is no excuse for the garbage I have to listen to day after day. No excuse at all.
Horrendous dictators, poor sound quality, system
not user friendly, management issues, pay not on time, many complaints over line counting. MTs who have asked for and no heeded advice have come back to apologize because everything that has been said repeatedly was true.
They don't give a hoot - they'll take the poor quality for less money.
It is clear nobody is held responsible for poor quality medical transcription - do you often hear of lawsuits for errors on dictated reports? How about JCAHO failing a facility for errors on reports? Rare. And as an auditor I have seen what gets through. Either nobody checks or nobody cares. Part of the problem with MT rates. Very unfortunate.
It's too bad that you have had such a poor experience - sm
I have never worked for another national so I have had nothing to compare Transcend to but I am happy with my choice and I am not a newbie.
The size of the company is comfortable and the people I work with are great. If I were truly being a cheerleader for the company, I would post my name too. I'm not trying to recruit anyone. I just stated my own personal opinion based on my experience and was curious to know how you came to yours since you posted it.
I just don't understand why the negative posters have to be so nasty. If I was unhappy with a company, I would say why but not bash. That's not my style and I think its playing dirty.
Have I always been happy with them? No. There have been times when I wanted to just give it up but I didn't. I saw it through and have been glad I did every time.
It's my fit though. It obviously wasn't a good fit for you and that's fine too.
My experience was poor
No one should take anonymous comments without a huge grain of salt, but this board is great for getting general feeling for a company... Biggest red flag for me is late payment and/or some of the chronic management problems some of the larger services seem to have.
It's a reference tool, no more and no less.
Had poor experience also
I just remember a lot of 'tude' and not the professional kind ;) A lot of changes with regard to supervisor/lead ... would not recommend but to be fair - that was then! don't know if they have improved.
Just my experience but extremely poor mgt
no holiday pay of any kind, overhire, expensive poor quality benefits, did I say overhire? way way way overhire which always to me shows concern for company and not the working stiffs...Good Luck and you will make sense of it all...it just is a little overwhelming at times..
Would like to know if others experience poor feedback from their company when you need them.
Just simple easy to answer questions are e-mailed. Never get a response. This is so aggravating. But when they need you to do extra work because of the backlog, the e-mails are coming back to back. Are there any companies out there that treat you as if you are more than just a number. I am fed up with eTransPlus.
Yes, experience does not always equal quality work!
nm
If someone has the experience, the volume and the quality, whole package, they SHOULD be paid well.
Our employees, at 0.08-0.10 per line make $24-30 per hour. That is not peanuts.
Does anyone have actual experience in the quality of off-shore work?
A physical therapist in my area said they kept a file of the funniest errors they received from the off-shore work. I do believe that most of the hospital staff that get the work back care diddly-squat about quality -- it's probably not read, only filed.
I agree! Have been saying for years the sound quality is bad.
p
Years ago, sound quality was HORRIBLE...sm
still in contact with a few MT friends there and nothing has changed. I wonder why they always had such poor, muffled sound quality?
My experience with quality/quantity with an Indian owned company
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I worked for an offshore owned company where it was all about quantity. Company even kept a HORRIBLE MT just because she cranked out the lines. Didn't matter her quality was crap and was considered a joke by middle managment. India did most typing but with US edit. Typists changed regularly so it wasn't like they learned to do better. Quality would improve slightly and then would notice, after couple of months, that quality was crap again so we knew we were dealing with a new batch of typists. Even so, the push was always on to get the jobs off US edit and send Indian work straight to client. Of course, the clients never knew they were not getting US editing anymore, as they got no price reduction when they no longer had that level of work being done on their jobs. The problem is the facilities accept the crap work so why should the companies change. It took a while but I finally found a US owned company where quality matters. Now one of the first questions I would ask a prospective employer is if they are US owned. |
typos are one thing (inadvertent), but poor grammar is a poor reflection and demonstrates lack..
of knowledge. In this profession, if you lack proper grammar knowledge, you should expect to receive comments from those MTs who take pride in producing top quality work. Just my opinion, but I think it is quite embarrassing to see inproper use of the english command from those who profess to be MTs. There's a difference between typing a message here and having a slip of the finger and just not knowing proper word forms and spelling. I see grammer quite often, dependible etc. I truly do no believe these are simple typos, sorry.
How's the sound quality lately? A few years ago posters were having a very tough time with it. Th
s
7.25 cpl - 12 years experience
x
With how many years of experience ?
x
I have 18 years of experience and yet
I got sent a letter telling me to reapply when I had more experience.
They would not tell me what I missed on their testing. I know I did not do that badly.
You can have them.
I have 20 years experience....
they wanted to pay me $10/hr for the first 30 days. Puleeze.
And how many years experience do you have?
nm
I have 10 years of experience, that's how.nm
x
5 years experience?
All of the companies I'm finding want someone with 5+ years experience.
Does anyone know a good nationwide company that would be happy with 2-1/2 years experience?
Gee...I have over 30 years experience
and I STILL use reference books and websites to look things up and verify spellings, words, etc. Maybe that explains why you were let go better than anything else. With the rapid advances and changes in medicine...I don't think that anyone ever gets to know enough to stop using references.
19 years experience was not enough. Wow!
I'm kinda curious who did get the job, maybe someone with 40 years experience =)
I have 23 years experience
and I still run into grammar errors; part of it was the last company I worked for made me do some very strange things. But, also, it's because since my schooling 23 years ago, somethings really have changed, and I myself have gotten fairly lax about it. The last company I worked for didn't correct anything; be thankful for the criteria, and LEARN from it. This will make you a BETTER mt.
I have nearly 20 years' of experience and have
recently started exploring options. I have been offered 10 cpl as employee and 11 as an IC with a couple of companies. The lowest I've been offered is 9 cpl as employee.
It should be 20 years' experience OR 20 years of experience
the apostrophe takes the place of the OF.
Well, my experience is from a few years ago (sm)
but at that time they were fine to work with. They always paid on time. I actually had to re-record on my account, but like I said, that was probably closer to 4 years ago now. I remember that the people were nice as well. I ended up moving on because for one reason or other they lost the account I was working on, and I was already an IC for another company at that time, but the parting was on good terms. I'd work with them again.
17 years experience.
Loved your toast!!
I have 5 years of experience
going on 6, and I was just offered 9.5 cpl for straight typing on an ER account, and I can't wait to start this week.
Ten years experience and
Yes I listen 100%.... I could never do blanks only on any of the MTs as they still all make enough errors to make the dangerous.
I have more than 15 years of experience.
It was not my fault that they could not get their ducks lined up in a row.
Just because you have 30 years experience (sm)
doesn't mean there isn't much to still learn. I too have almost 30 years experience. Believe me, when I first started with WMX, I was shown how much I didn't know that I thought I did.
I have learned so much in the last couple of years with WMX. That's the difference between a company with a good, responsive QA dept as opposed to one with no or limited QA.
I have over 20 years of experience - sm
I can't get them to answer my resume when I sent it TWICE. I know they employed a gal who had absolutely no experience so maybe they thought I knew too much or wanted to much $$ and didn't even ask??
over 30 years rad experience -
not worried about the test. Just can't afford to give up insurance where I am, so looking for a good part-time option. Thanks for all the replies! I will definitely look into it further. 
Even with 20 years of experience
I did work on-site, and when I left, they had to realize the hard way all that I did for them. I am the one laughing now all of the way to the bank.
Hey on-site job, thanks for the experience because I'm making close to $50.00 an hour now. Thanks to you and your networking, I gained my own accounts and a great name for myself!!! 
Again - it was several YEARS ago when I had a bad experience
//
PS & that was with 20 years' experience
NM
many years of experience
You can't expect to make 35-40K per year with just one year of experience under your belt -- it takes a LOT of time and patience as well as discipline -- meaning ignore the phone during the day and set one or two days to do all your errands -- plus its a lot of hours.
I have 15 years experience
and I get paid 6 cents for speech recognition and 10 cents for transcription. But all of their dictation is being moved to speech recognition, from what I have been told.
With 25 years' experience...
I can get a job anywhere...For a company to let a skilled MT go simply because he/she cannot be manipulated would constitute complete idiocity on the part of the company. I would never accept such a position. My time is MY TIME and my life is MY LIFE.
Anyone???? I have 15 years experience, sm
I know the pay scale is lower now but need to know roughly what the starting pay is before I waste my time testing.
I do all work types.
Thanks in advance.
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