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Serving Over 20,000 US Medical Transcriptionists

You will be QA for India MTs. Don't go with Imedx! nm

Posted By: LMT on 2009-01-07
In Reply to: SoftScript, Imedx, Superior Global Solutions - MT with questions

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iMEDX, Inc.
Anyone know anything about this company?  It is based out of Ohio.  TIA
iMedX

Does anyone have any information on or better yet perhaps work for iMEDx?  I have searched here for recent info, but there is none.  I would love to hear from someone that actually works for this company since they have offered me an MT position.  Would appreciate any feedback anyone has.  Thanks! 


iMedX

Could anyone tell me if this is a good company to work for as I was offered a job yesterday and would like to know how they are as far as workload and if paychecks are on time.


 


iMedX
Any info on this company? 
imedx
Can anyone tell me anything good or bad about imedx?  TIA.
IMEDX
Here is what I know.  I have been one of their editors for a few months.  They are very unresponsive to me as an editor.  Even though they have told me repeatedly that they are very happy with my work, they won't respond to me when there is an issue with my not receiving files and/or communication from my supervisor.  I have had problems with my supervisor (who at first seemed nice) contacting me and my receiving her e-mails as much as three days after she sends them.  This, obviously, is a major problem.  I have sent e-mails and made numerous phone calls and sent IMs about this issue, with no one contacting me for over a week at a time, all the while receiving no work -- I mean the work suddenly dried up.  The pay for editing Indian transcriptionists' work (plus giving paragraphs of feedback daily which is not figured into the line count) is .02 per line.  I was sent plentiful work at first and also promised that there were some BIG accounts coming, which did not happen.  They began back-peddling on that promise very soon after I was hired.  And then the problems with communicating with my supervisor just compounded things.  For the second time in a month, I have not heard from them in over a week.  I have received almost no work for an entire pay period.  It is for the best, I know, since I would not have left them in a total lurch the way they have done me, and I know from all of these problems to just move on.  I wouldn't have done it otherwise, but since they have shown me complete disregard, I have sought other employment.  These people care nothing for me, even though I have done a very good job for them for VERY low pay.  They do not mind one bit leaving me wondering what is going on and with no work while I have bills to pay.  What is it with Kentucky-based transcription companies that are affiliated with Indian workers?  Are they all shady, greedy, and rude?  I know you will make your own decision about working for them.  I just wanted to share my experience in the hope that it will give you more facts on which to base your decision.   I should have known better when I found out that the work I would be editing would be from Indian transcriptionists.  I was just trying to give it a chance and not let any prejudices get in the way of my working for a living.  I also felt I really needed the job.  I learned a lesson, though!  I won't work for another company that outsources to India. 
iMedx
Medware was just acquired by this company and I am having a hard time finding any info other than they outsource A LOT to India, after all the CEO is from India. Of course we were told that they just bought the name and things will remain the same but in past experience with other fields this usually is not the case.

Does anyone currently work for iMedx? Or are there any that worked for the companies that were acquired by them? Just looking for any info that anyone can provide. I'm trying to decide whether to hang on and see what happens or start looking for a new company.

BTW I absolutely loved working for Medware..great family owned company, always work, paid on time, great employee resources, benefits and pay (even with VR) so I'm so upset that this has happened.
Sorry, should have posted ImedX-sm
This is in relation to the message regarding Turboscribe.  Anybody have any information on the company ImedX?  I know they are Indian based, really wanting information from someone who may be or have been employed as a Transcriptionist or Editor for the company.  THANKS!!
Any experience with Imedx
Just wondered if anyone else is having trouble getting paychecks on time and/or accurate. Thanks.
IMedx allows satellite.
nm
iMedX & TIdewater...
I used to work for Tidewater Medical Transcription that was bought out by iMedX, but have no idea what happened to the person who was a higher-up either.  I, too, would really like to know as well as she was very inconsistent with most all she said, had very poor communication skills, and never wanted to take the fall for anything when she was clearly at fault.  I just found out about her departure from the company yesterday, 02/19/2008, upon calling about possible employment.  I was told she was let go, but of course wasn't given any specifics and certainly didn't ask for any.  It is quite obvious to me iMedX is not any better as far as communication as my inquiry has gone completely unanswered.  Besides, if someone is willing to say a former employee was let go, I wouldn't want to work for them anyway.  How professional is that of a current employee to say that about a former employee, especially when they don't even know who they are talking with?  Seems to me they're all nothing but a bunch of back stabbers and need to learn communication skills as well as a little business ethics to boot.
IMedx (formerly Tidewater)
Does anyone know anything about this company and/or if they are hiring? 
Have you worked for Imedx
I was offered a proofer position for 2 cents per line. Is this good. Is the company good. Any info appreciated.
iMedX info ?? TIA

i could have sworn i saw a post about iMedX on here.
I just want to know who they used to be.  Did I see it elsewhere???
Medware bought by iMedX

Has anyone else worked for iMedX after they bought their employer's company? Software is called TurboFlow. Any good? Overall how do you like working for them, good and bad.


Person who is no longer with Tidewater/Imedx
What happened to this person who was a higher-up with Tidewater before it was purchased by Imedx? She is all of a sudden gone. Anyone know the story?
Anyone have any current information about iMEDx? Not much in archeives
Thanks so much!
SoftScript, Imedx, Superior Global Solutions
Okay I was offered a job with SoftScript, Superior Global Solutions & Imedx. With SoftScript & Superior Global Solutions I was offered an MT position with 8 cents per line & with Imedx it is a QA position and I am unsure of the pay. I have my interview tomorrow, but I did past the testing process. What job would you recommend? I am 8 months pregnant and I think the QA position would be best, but again I need some info on the companies. TY so much!
ImedX. Any current information? Most of what I have heard is not good
but I would appreciate some more input.
India, Michael. The MT world is going to India. Wonder why? nm
!
offshore to India, it's OFFSHORE (off shore), not outsource to India.
nm
If the transcribed files go to India, are sent out from India to be transcribed, sm

then the transcribed work is sent BACK to India to be pasted into the GEMS platform and then sent back to the clients in America, how on earth can the company claim to be US-based because its Indian owner has a home in Kentucky?


 


...or from India. nm
x
so done with india
so done with india.... they can't make it w/o us americans
It all went to INDIA....
Spheris over-hired all right.  All of your work went to India to the Combitore office they opened up.  Look into some websites and you will find it.  Indiadaily. com or something like that.  It talks all about the nice growth they are experiencing in India with the new Spheris office.  They immediately hired like 300 or some MTs.  Now that is going to take a bite out of your work isn't it.  Get out of that place and find a place that is not giving all of our work to India.  Plain and simple!!  Let them have all India workers for a while and when the quality gets so bad and they have to come back to US MTs, well then you should ask for a better rate of pay as well.  Spheris does not deserve to have even 1 good US MT to work for them.  They are biting the hand that feeds them.  As a matter of fact, people should not even use the hospitals that use Spheris as an outsource.  There is more than one way to skin a cat!! 
Not ALL of it goes to India.
I do not work there, but I have a friend who does and she works on an account for C-Bay that does not allow the work to go to India. 
india

Just wondering, do these MT companies actually give computers in India to those people like they do for their employees in US?  At one point does the Editor know their editing a foreigner's work?  Just a question I had.


India says? Says where?
x
yes to India
/
India
Can it possibly be worth it to these companies by time the pay someone out of the country and then QA. Wouldn't it make more sense to just have an MT who could do the job correctly in the first place! Guess not - since they are all going this route.
India
As the owner of DIT, I can assure you that we most certainly do not outsource to anywhere. All of our work stays in the U.S., always has...always will. We subcontract with MTs all over the U.S.

Donna, Owner, DIT Transcriptioj
India
I posted something a few days ago after the acusis/DRC buyout.  I said I would have to tighten up the budget until I knew what was going on.  Today I tried to call a company about an account I have, thinking I would close it out.  After speaking with a gentleman for a few minutes I wasn't comfortable with the answer I got from him because I had remembered something different when I signed up.  I asked him where he was located.  He named some city in India!  I then said I wanted to speak with someone in America.  He said that was not possible!!  He kept asking me, Is something wrong with my answer?  I asked his name - he said Mark, which I doubt.  I don't know, if it wasn't so sad it would be funny.  Maybe this belongs on the comedy board.  I was speaking with a friend today who owns a small transcription company, and he says that pretty soon the Indians will be having the same problem we are becuase they will be undercut by China.
In India
nm
I believe it. The same for India.
x
India
Lost two small accounts completely that were okay.  Now getting primary, but they are the worse dictators in the pool - not seeing any of the halfway decent dictators.  These are all ESL.  I'm lucky if I get 80 lines per hour because they are SO BAD.  As usual, can't get a response from PS or WFC. I looks like the same situation here that the decent doctors have been shipped to India. 
MTs from INDIA
Please do not use this site to contact me to find you a job.  I do not agree with outsourcing and feel our jobs need to stay here in the US.  Please find your own job in your own country because there are jobs in India that pay India wages to India resident.
MTs from India
Anon..I agree wholeheartedly with you. I used to have my bio on one of the sites and it would never fail....I would get online about 6:30 a.m. our time and there would be 3 or 4 Indian people wanting to talk to me about wanting to work for me and how much they could help me. I told them I was very sorry, but I felt that we needed to keep our own MTs busy and thus I did not outsource. Took awhile for them to get the message, but finally they did. We have to keep putting this message out there....American work for American MTs.
MTs from India
Has anyone heard that recently Indian companies (from India)are now outsourcing to Romania? Seems that the Indian transcriptionists in India are becoming disgruntled about pay, and sweat shop labor. Too funny!!! So, okay, let's move on to another country and exploit them!! HaHa!! It never ends does it - it's all about the cheap.
India
According to a Wikipedia article: More than four-fifths of Indians practice Hinduism. Islam, practiced by around one-sixth of the population, is the most prevalent minority religion. Christianity and Sikhism are each practiced by around 2% of Indians.

Here's a list of Hindu festivals/holidays:
http://hinduism.about.com/library/weekly/extra/bl-alm.htm

BTW, I had occasion to communicate with the India technical people at Acusis around Christmas, and every one of them greeted me with Merry Christmas or something similar. They have always been very polite and respectful. Actually, the people I have the most issues in the upper echelons of this company are those in the States.
India - every now and then
I reply to them and send them voice files to try out. This last time, I sent 3 voice files. I took one look at the result and my fears were confirmed. If any doctor in the US were to say I FORCED the patient to take his medications we would have a problem. The culture in these other countries don't quite get it. Needless to say, I didn't follow through (which I wouldn't have in the first place anyway). Flame me if you like but I am not going to trust our medical records to countries who don't know our culture and would open us up to lawsuits.
About US MTs and India sm

I have been a QA Editor for quite a while.  I used to disagree when some companies state that they have a hard time finding qualified US MTs.....Now, from what I have been doing QA on, I have to agree with some of the companies.  Is it that the quality is so poor because MTs just do not care anymore because of the low pay?  I don't understand.  Some of the MTs that I QA claim to have 15 to 20+ years' experience......but the quality is just awful!!!


At this point, I would prefer doing QA on work typed by Indian MTs.....It shocks me daily when I see what I have to QA.  I assume these MTs have typed this way for so long, they are set in their own way, but it is just awful and I am about to start typing again as I am so tired of sending the same feedback over and over and over again!!


India vs US
I would disagree - I have been in this business a long time and the quality of Indian labor is far below acceptable. PRN typed as PORN, medicines spelled wrong, dosages incorrect, etc. etc.
india vs us
I am sorry but I have seen the work that comes from India and they DO NOT remember the feedback and use it. They make the same errors over and over. I have sent work back to India more than once and they still make the same error each time. Keep the work in the US! Figure the costs, 5 cents per line PLUS 100% QA vs 8 to 9 cents per line for US labor and the QA does not take as long.
India MT
How do you know they make 5 cents a line? My PMD (who is foreign) told me the India MTs make approximately $500 MONTHLY which is roughly $3.12 an hour if they work full time. He wants to start his own transcription business to offshore to India and wanted me to give him pointers! Some nerve!! I told him to forget it!!!
Well, we have India to thank for
chump-change pay. Just recently had an interview with a company who advertised they did NOT outsource only to find out they did and I immediately declined the offer. I will stick to my guns and hopefully find a company who values what I am worth!
They are from INDIA
http://www.offshorexperts.com/index.cfm/fa/buyer.profile/p/228601

Gee, they are even HIPPA (sic) compliant! I feel so reassured.
Not just India
I was doing research for my own edification and came across an acticle (from 2005 and the actual numbers may have changed but the scale hasn't) in a Manilla newspaper saying,
The Philippines graduates an average of 30,000 medical professionals every year and Filipino doctors, nurses and healthcare providers are acknowledged worldwide for their keen sense for details, high degree of productivity and credibility assuring clients of safety of any medical information.

Also, around 25,000 college graduates from the total 380,000 are said to be qualified to do BPO work, with starting salaries of US$1.00 to US$2.00 per hour.

Medical transcription is here to stay. With more companies improving their cost position ...
and that point I had to subscribe to read more, which I declined.

But did everyone catch that? $1 to $2 PER DAY??

You can bet your bottom dollar (and may have to) that places offshore are aggressively positioning themselves to battle the anti-offshore mentality that many Americans have. That was another quote I read in an Indian newspaper article but could kick myself for not making a note of where I saw it.

At any rate, they know a good thing when they see one and aren't going down without a fight. That is their right, of course. They're pursuing the American Dream (if you catch the irony).

BUT, but, but, but....we've been too complacent too long. They're positioning themselves for success and we're whining about our wages going down, and I'm as guilty as the next person.

Time to participate in the increasing number of posts that are calling us to action.
Most of their MTs ARE in India
The worst dictators are left for the few American MTs they hire.
What's with you and India?......
I have nothing to do with India.
You lost it completely.

You are too old for this profession, MT30+.
Again what's with you and India, you
keep mention this.

Do you regard this tehutmost insult you can give?

I said exactly the contrary.
You lost it and you are going against the flow, too oldfashioned.