You keep coming back though right?

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu

The accounts weren't too horribly bad.  The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production.  When I first started, the quota was something like 30 reports a day.   We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest.  Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day.  Then, they started counting lines.  Which was fine because they were still paying hourly.

Next, there was an MT who used VR software because she was blind - yes blind.  Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense.  Then, we are told only check the blanks.  I wasn't comfortable with that and I continued to completely proof every word.  Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota.  I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on.  When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards.  Next thing you know, rumors abounded about changing the QA staff to being paid on production.  So I left. 

There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production.  I also am not comfortable with the job of QA being thought of as a blank filler.  There is much more to the QA profession than just simply filling in blanks. 

I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there.  Maybe there was a enough protest that they didn't change from hourly. 

Good luck to you!

I saw this coming when they first started us on this new platform, and eventually, ALL the accounts will be editing.  These MTs really don't care because it is not happening to them right now!!  My opinion is that EVERYONE will eventually be editing and not typing and at the 40% lower rate per line.  When that happens, all of these Transcend cheerleaders will be just like me, sitting with their mouths hanging open in disbelief that it is happening to them.  I used to be one of those cheerleaders and now feel bad that the 2 people I referred to Transcend have now had to go get other jobs because of lack of work, timeouts, downtime, etc., etc.  Why would they want to pay 8 cents per line when they can pay for those same lines at 4.8 with editing.  OF COURSE, everyone possible will be editing, and it will not take long to do it either.  We had about a week's notice when we went to editing, which I felt was also inconsiderate, and they will do everyone else that way too--just watch and see what happens!!

Like I said before, TRANSCEND SUCKS!!

Ex-Transcend cheerleader!!!

EVERY email that I have sent, I have received a reply. 

And I think it is great that the QA person explains the blank because that is maybe why you had the blank in the first place - that maybe you did not understand the exact nature of the word and could not find it anywhere.  I would rather have more information versus not enough information. 

There are a lot of difficult dictators but if everyone did a few of them then the difficult dictator(s) could be shared and one person would not get bogged down with them.  That is what they have tried before - one person sent an email asking everyone to take ONE job of a particular dictator so it would not be all on one transcriptionist...Now come on, that is fair - ONE JOB for ONE BAD DICTATOR. I know it cannot be like that all of the time but that just shows that they do try.

I really have not had any of the problems you are talking about.  But I can only speak for what I have seen and from my own experience.

Their pay is ALWAYS correct and ALWAYS on-time.  And they do pay better than most places.  They have an A+ in my book!

happier.  I am on a different account then the first time and it is as if it is a different company.  I have a great lead who leaves us alone most of the time but is there when I need her.  It showed me that you can have a different experience within the same company.

I have to say that in the few weeks since they have the new office, it is much more organized probably because there are a lot of people there all the time.  I had the pleasure of speaking to the new HR manager who was HR at a hospital, got my questions answered about insurance as I am going to full time and had a live voice pick up the phone.

Not all change is bad.  This is one company that has changed for the better. 

I just refuse to be ripped off and refuse to compromise patient care.  You all can go ahead and try to convince yourself that you are not being ripped off and you are not compromising patient care with this nonsense.  That's fine. 

When the chickens come home to roost, we will see who actually smelled the coffee, won't we? 

overhire.  They want to have the expected number of MTs needed trained and ready to go on day 1.  What really sucks is that if there is a delay for some reason in the account going live then they stick them on an existing account, which if that happens to be your account you are SOL.  Not only does the newbie not have enough lines, but you don't either, which hardly seems fair.  This was the case when I worked there and I complained and was told that they had to allow for people quitting/being fired, not working their schedules, etc.   I only worked about 5 months before saying screw it and only 1 pay period did I get all my lines in, despite flexing my schedule to work my weekends and getting up at 3 a.m. to try to get some lines.  I tried to make the most of the down time and clean out closets, catch up on my personal paperwork, but when I was having to take money out of savings every month to cover my mortgage payment something had to change and WMX wasn't going to.