You'll regret it. Indian techs in India, late pay, lack of communication. nm

• Is someone here working for acetera? - need info
  • Acetera - June
    • Maybe they have new accounts and they wanted MTs ASAP? - Need info
      • You'll regret it. Indian techs in India, late pay, lack of communication. nm - Wouldn't go there

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Let me tell what this ONE person achieved on her own and then you can imagine what many of us can do if we stand together.

Two years ago, I was working as an MT for a local hospital.  One day, we were told that our overflow was going to be outsourced to one of the nationals, just the discharge summaries and not even all of those.  Two months after they told us that lie, they called is in one by one and fired us because they were outsourcing the entire dept because it was cost effective.  The service they were using was a very large national who I happened to know had a reputation of offshoring.  And I just knew because our little hospital had easy as pie dictators with maybe 4 out of a staff of 200 that were ESL, our work would most definitely be one of the accounts offshored.

I was angry!  Oh, they offered us jobs at the service and told us we would definitely be working on our hospital, but I'm no fool and I knew it would be a matter of time before we were forced to take secondary accounts which would eventually become our primary accounts and our little hospital would just disappear from our queues. 

I refused the job with the service on moral grounds.  I refused to work for a company that offshored.  And then I decided to channel my anger and outrage into something proactive.  I wrote letters to every newspaper in my area.  Every small farming community newspaper this hospital served, and the big city newspaper in the big city close by.  I never dreamed that anyone would pay attention at one woman's rantings.  But a funny thing happened.  My letter was printed in more than one of the papers I sent it to, and reporter from one of the larger newspapers called me and asked if I would do an interview.  I said absolutely.

Long story short, they did the interview and then interviewed the administrator of the hospital.  They put him in the hot seat and asked him about offshoring health information to India.  He had no definitive answers to give except that he would have to look at the contract and make sure that it was stipulated that his hospital's work was not sent over seas.

It was a small triumph, but I took some satisfaction in it.  Two weeks after that and just when I thought all the hoopla had died on my little letter, another letter appeared in the newspaper -- from an HIM director at another local hospital who said as a result of reading my letter and interview, that she had received a number of calls from concerned people asking if their medical information was being sent and transcribed overseas.  She wanted to write the letter just to set the record straight that her hospital employed their own MTs and did not outsource to a service nor did they offshore any of their work to third-world countries.

And I'm still not done.  Still a few weeks later another letter in the big city paper was printed from another HIM director assuring the community that her hospital employed its own American MTs and did not outsource or offshore.

Now, everything has quieted down since then, but I managed to ruffle some feathers and make a point, and if I (one person, one middle-aged work-at-home mother of two) can cause that much ruckus -- think what a whole bunch of us can do.

I think we, as a group, need to take control of our industry and our career destiny and do something.  Maybe march on Washington DC protesting the offshoring of American jobs -- not just ours, but ALL American jobs that are being offshored.  There are more Americans out of work and losing work to third-world countries and corporate greed than just MTs!  Our government needs to hear our voices!  We need to MAKE ourselves be heard! 

Instead of sitting back and pasting little smiley faces in our posts and saying good luck with that we need to come together.  There is no room for MTs willing to accept lower wages, no room for MTs whose hearts bleed for our third-world counterparts, and no room for MTs who want to sit back and do nothing, but reap the benefits when the strong win the battle.  We've reached a critical turning point and it's time to take up the cause and change the future. 

who allocate the dictation files to you nothing to do with IT.  If you have a computer issue, they will get someone from IT for you, but Marie and the rest are not part of that department.  The ENTIRE COMPANY is based in India.  Yes, they hire American MTs, but the company is in India, and they at one point even lied to the MTs and said work was slow due to Christmas (this was in the middle/latter part of January), then one of the techs admitted they had outsourced to an Indian MT company. 

They are not the worst company to work for -- the pay is decent and on time -- although I never cared for the way the work was allocated and I absolutely DESPISE the fact that they are now lying and misrepresenting themselves in their ads saying they are based in Kentucky.  There is a residential HOUSE in Kentucky owned by the Indian owner.  Why not just be upfront about it in their ads?

I tried finding the regret page link on Google and was unable to do so, it is under the name of the owner of the company or on her other website page?  Enquiring minds want to know