Yes, supposed to notify help desk
Posted By: tons of work on 2008-05-25
In Reply to: It is strange. I know when I run out SM - webby
Every time we run out of work (or at least the first time each day) we're supposed to let them know, because it helps them document workflow issues. So if OP is always out of work at certain times, her supe would be made aware of it through the help desk, and see a pattern.
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Please notify the supervisor or QA (sm)
Many of us were QA'd for weeks because they had the luxury of taking the time with us then. This is a good thing. They will eventually take care of all this, but if it is a priority, which I think this is, it will be taken care of pronto. Just do it.
I have the same situation you do and I, too, notify -
out of courtesy. Like you, I don't HAVE to, but I do out of respect not only for my MTSO but for the acount and the patients - all of which I do not want to lose. It's not all about what I want.
I understand exactly where you are coming from.
OK thanks. Can I give you my email somehow so you can notify me if/when they are? (nm)
x
I would definitely notify management. Also, on this account you really can't tell
if it's in QA or not because there is no upload status code so I would assume that it is.
I think you should check with your employer. It seems to me they would have to notify you,
because I think they would have to offer you COBRA, which you probably couldn't afford anyway as you would have to pay the full premium, but it seems like you would have to be notified that you benefits were being terminated.
Simple solution: Notify the IRS.
x
If you can't do it, notify tech support. Maybe there is a problem.
nm
Has payroll come in-house already? They said they would notify us when this happaned.
Is our HR and payroll oursourced still? I have not heard that TT has taken back HR and payroll in the TT office yet. Has anyone heard this?
Notify Wage and Hour Division in your state....
xx
Keystrokes - How do they notify you if you qualified for vacation time? Thanks! nm
nm
help desk
yes, that doesn't do any good when they only accounts they give you (or even have) are all overflow, they can't just make it appear out of nowhere!!!
Chained to desk
I didn't say you were lying; you may very well have felt that you were chained to the desk. But it's not true that you have to clock out every time you take a break. I don't feel "chained" in any way. I also feel that I'm making decent money. Spheris employs close to 5,000 MT's,and I'm sure some are not happy. Probably most of them are, though, or they wouldn't stay. There are unhappy people in every company, in every business. Not every company is a good fit for everyone, but to call Spheris a "bad" company doesn't make a bit of sense to me. I think it's quite a good company.
better a desk clock
than a time bomb attached to aforesaid desk clock or even worse a pound of headcheese.
What about MT Desk? They are free and very
nm
Chained 2 desk, I hear...
Figuratively speaking of course - but it stands out in my mind that someone said U have to clock in and out to go to the bathroom - yuck. No way, Jose, that's why I left the office!
Does anyone have the # to Spheris Help Desk? My TWS will not open. TIA
x
As long as it's not a desk clock...
I got that from my (ex) company for Christmas one year. Stupidest gift ever.
When I worked in an office, we played games with prizes and ordered in lunch each day, but since I've been at home, I've appreciated gift cards.
I got a very pretty handmade card one year with a gift card and I really appreciated that.
Tell me about it. A doc I see, his front desk secretary's (sm)
duties include: answering the phone, which barely rings, and surfing the net. That's the easiest $14.00 per hour job I've seen. We're busting our butts for pennies and she's doing practically nothing. Are we insane? What is it with us? Why do we allow ourselves to accept these insulting ridiculously low wages?
I already know 1 person who died at her desk, and
If MT continues the way it's been going, I'm sure those 2 numbers will go up.
If you work for Precyse now, try calling the help desk, if not sm...
If you're not with Precyse now, you work on one of their PCs with everything already loaded. My best guess would be to say "no, you can't use a laptop", but I never had to use one, so don't quote me on that.
Hope this helps some 
Me too! Got 3 foot pedals under my desk - lots of fun!!
X
My wave pedal would not work..have 2 under my desk.
Had to buy the compatable pedal for Emdat then ended up hating Emdat....
you will if its their problem, call Help Desk, get ticket #.
nm
No one is changed to desk or have to post potty breaks. Probably better than ever,
zz
Thanks for the information..I'm with you.. Not enough desk space or desire to pay a deposit
Probably pass too..
I am back in. The help desk at the hospital told me 10 minutes. nm
nm
I have 3 pedals hooked up under my desk! :) They're not the problem. Software
s
Kinda funny, they call themselves DTS America, but help desk calls are from India. sm
Otherwise, though, the people are good to deal with, pay on time. I only worked part time, and my account was on ExText. After 90 days, you can have direct deposit.
Kinda funny, they call themselves DTS America, but help desk calls are from India. sm
Otherwise, though, the people are good to deal with, pay on time. I only worked part time, and my account was on ExText. After 90 days, you can have direct deposit. I quit a couple of months ago and still get emails and phone calls asking for extra help, so maybe whoever said they are disorganized is correct. I didn't care for the account I had, but my supervisor was great.
In the "old days", the machine on my desk that played the tapes was called the transciber. sm
People who type the dictation are called transcriptionists. I realize in this new day and age where people would rather google, spell check and guess rather than look it up in a dictionary or other word reference and actually know the meaning of what they are typing, such things make little difference, but it means something to me. I also have hated the word typist since I do so much more than just copy type.
I know ... pay me and you can call me anything is the predominating theory here. I just have noted that it is usually the Indian-based company that uses the term transcriber.
why is it not supposed to be done?
I'm in the same situation and just wondered why it shouldn't be done if this had been your primary source of work, thus your bread and butter for several years and was suddenly gone. In my case, it's neither the company's nor my fault, so I was seriously considering doing this, but if there's some legality involved here, I would really be interested in hearing about it. Thanks.
Yes they do, yes it is, and yes it is supposed to be. lol nm
xx
What's that supposed to mean?
You posted your age? Should I care? :)
Were we not supposed
nm
What you are supposed to do is SM
call the help desk and ask for more work. Have you done that?
NO, we as MTs are NOT supposed to know...s/m
'the difference between generic and brand'. We are only suposed to know if it is capped or not.
And this we know only when we look it up.
Some we remember, the majority we forget, then we look it up again.
BTW: What do you mean by 'difference in generic or brand.'
The definition of this can be given in ONE sentence.
?????????what is that supposed to mean??????
x
So are you supposed to type
the wrong numbers? 1,2, 3,5, 8, 10??? How stupid is that?
I am not going to send things like that to QA.
Also when I know how a medication is spelled I am supposed to leave it in wrong and flag everything like that?? That is crazy.
Yes verbatim to a point when common sense comes into play use it. QA does not need stuff like that sent to them.
should be ...a new account right now that is supposed to be really big....
xxxxxx
I don't understand this. You are supposed SM
to be on full QA when you first start, just like all the other jobs I've had. The limit you can type every day is like 5 reports or something like that and you're supposed to stop and wait for the feedback. Were you just typing anyway and didn't care? It never occurred to me to keep typing. I did my reports, waited for my feedback (which came before the start of the next day's shift) and then did 5 more. I was taken off full QA in 2 days and then the amount I could type was not limited. Again, I just don't understand a post like this one. I understood from the policy I read when I was hired and then when I trained I was reminded of the limit.
and the best I recall, we were supposed
to save all of our logs and periodically send them to our team leader. I had so many binders when I left them after a very short time, I had one whole shelf full of them. Everything negative I have read about this company has been absolutely true from my experience. They sound good ....
that was supposed to be "I believe..." (I was starting
oops.
You are supposed to clock in and out sm
In order to get any bonus money, which is paid according to Lines Per Hour (LPH), you NEED to clock in and out for everything. It makes for a very long day, turning 8 hours into sometimes 10 or even more. I don't clock out to look up words or to go to the bathroom but do clock out for anything longer than 15 minutes. I think PTO starts from day one.
Thanks, but not a M-F person. Just supposed to be off.
nm
Thank you! The average is supposed to
be 1500 per day, but each person, as well as account vary! No one should mislead others into thinking they are going to get rich quick. Anyone making above 1500 lines a day, I am happy for you. That is very good.
Is this supposed to attract MTs??
Any MTSO who consistently relies on pay from clients to pay their MTs is in BIG trouble. That company will have a high turnover and/or get sued and reported to the BBB. Why is this commonsense business practice - having credit and/or backup funds to pay staff - so often ignored in this industry??  Because you all (MTs) stand for it and give the benefit of the doubt, i.e., MTSO will get new clients who are better paying. 
Supposed To Call
I had already tested and was offered a position via email. They were supposed to call me on Friday to discuss the account, but then emailed me and said that they were unable to make the call and would have to call me on Monday. It's now Thursday and I still haven't heard from them.
So, I've already accepted a position with another company.
Their loss...
I hear they are supposed to
be good about it, and kind. I am starting sometime next week, how about you? Are you starting with them also? FT is 1100 per day (5500 per pay, I think), and PT employee status is 500 per day, 2500 per pay, wich is what I will be doing. Just fed up with FT anywhere anymore.
while it's supposed to stand for that
I use my imagination and have come up with some really good and oh so appopriate ones!
D--- h---
Think about it. LOL
Any KS's tell me what report I am supposed
to send at end of every shift? ');>
Thanks!
Here we go again! These boards are supposed to be here for HELP
and not for constant company bashing by someone who so obviously has an axe to grind for some reason. I for one am so sick of this!
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