Yes, experience does not always equal quality work!
Posted By: busytyping on 2006-01-14
In Reply to: My big beef (sm) - fuzz5
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Does anyone have actual experience in the quality of off-shore work?
A physical therapist in my area said they kept a file of the funniest errors they received from the off-shore work. I do believe that most of the hospital staff that get the work back care diddly-squat about quality -- it's probably not read, only filed.
Experience does not equal skill. As an ex-recruiter for a large sm
national, I found that the length of time that someone has been a Transcriptionist does not always indicate their ability to transcribe well. I also found that some, not all, transcriptionists with a lot of experience had egos that were inflated to the point that they thought they were perfect. They would fail our test and call screaming at me, when the truth was that they just weren't that good.
Perhaps you should look into brushing up on your skills prior to taking tests or find out exactly what a company is looking for. Maybe your experience is not in the area that they need.
I don't want to start a war here but it is time for transcriptionists to realize that they are not always going to get every job they apply for. It is time for companies to crack down on quality. Quality is the only thing that we have over offshore.
A lot? You've got to be kidding. Name them. "Big schools" still don't equal experience.
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You would be surprised how many MTs with 10, 15, 20 years of experience put out poor quality. sm
Unfortunately, based on this, testing saves everyone a lot of headache down the road. The company I used to work for did not test and they would go through the hassle of getting IDs, training the person, etc just find that they did not know the difference between an elbow and a knee :)
If someone has the experience, the volume and the quality, whole package, they SHOULD be paid well.
Our employees, at 0.08-0.10 per line make $24-30 per hour. That is not peanuts.
My experience with quality/quantity with an Indian owned company
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I worked for an offshore owned company where it was all about quantity. Company even kept a HORRIBLE MT just because she cranked out the lines. Didn't matter her quality was crap and was considered a joke by middle managment. India did most typing but with US edit. Typists changed regularly so it wasn't like they learned to do better. Quality would improve slightly and then would notice, after couple of months, that quality was crap again so we knew we were dealing with a new batch of typists. Even so, the push was always on to get the jobs off US edit and send Indian work straight to client. Of course, the clients never knew they were not getting US editing anymore, as they got no price reduction when they no longer had that level of work being done on their jobs. The problem is the facilities accept the crap work so why should the companies change. It took a while but I finally found a US owned company where quality matters. Now one of the first questions I would ask a prospective employer is if they are US owned. |
Quality and quantity of work is always there
with the exception of the first couple of hours after a holiday. Pay is like clock work. Never late. Direct deposit. Still on my 90 days probation with them and got production bonus already. Highly recommend. Very nice people, great communication, easy platform to learn.
NO, NO - if your work is whatever % quality - can't remember the %
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Your work stands for your quality. If your
work is fine, you have nothing to worry about. If your work is below 98, you have something to worry about. You cannot score below 98% because of commas. Sounds like you are in a bit of denial. Your work is your proof. If QA is out to get you, then your errors are not errors, and that is all the proof you need. Only major critical errors bring scores down that low. You might be under the eye of QA, but I doubt its a vendetta. QA's job is to assure quality. Don't take it personally, take it professionally and aim to improve - for the patient's sake.
I did, but it has been awhile. The quality of the work was
horrendous and it would have been easier to retype reports than to correct them. The MTs kept making the same mistakes over and over again. They also had some accounts that ESL didn't come close to describing them. I am very good with ESL and routinely transcribe 85-90% ESLs, but these were some of the worst I've every come across, plus the sound quality was pitiful.
If you open your original post and towards the bottom click on related posts you'll find lots of info about SS as a company, that would be enough to help you decide if you want to work there at all.
Sound quality and now, no work
I just love it when I get up early to work my required sch'd hours and see 0 reports on all my accounts. The DQS system had horrible sound quality even when I worked at MedQuist, so I don't believe it's much to do with any given company but more due to the platform of choice.
Yep, all the work is in India now. I bet the quality is great! sm
They'll get theirs in the end. They should be ashamed of themselves. What a crappy way to tell us too. The supervisors didn't even have the balls to tell us, they made HR do it. We should file a lawsuit.
When the quality/quantity of work digresses
then the company should get rid of the Editor - they should hire them on probationary terms to begin with if this has been a problem in the past. I stupidly agreed to 3 cpl and another time 4 cpl and could work a straight 8 hour shift and be lucky to do 300 lines. The quality of the dictation/work/system was so poor. I'm sure we have all had experiences good and bad.
The quality of the Indian work is so poor, sm
that the company will eventually lose the accounts, thereby the US MTs lose even more work!!
As soon as a company offshores, it creates its own doom. (A chink in the armor, so to speak.) It will eventually come back and bite the company where it hurts--unfortunately, it's the US MTs who get hurt the most.
Offshoring is putting US MTs out of work, plain and simple.
When you've been around this business a little longer, you'll understand.
if your take home is $6.50/hour and your doing quality MT work...sm
sweetness, it's time for you to find another profession. You can go flip burgers with bennies for that pay. This is an example of why our pay scale is so low. There are those MTs who are willing to work for peanuts. One should never make this low wage in this profession. You must either have to do a lot of researching because you lack medical terminology knowledge, or the company you are working for is putting the screws to you. I truly feel sorry that you find are willing to do this. Good luck to you.
Why is it hard to produce quality work?
You are either good at your job or not. If not, then find another line of work. If you don't think you are paid enough to take the time to produce quality work, then find another company to work for.
I work for DSG now and the sound quality is just fine sm
now that they are not doing MQ subcontracting.
However, I'm wondering why they are hiring. Of course all companies want their reports back in the right TAT but why do they always have to over hire? I am sure they want weekend and night coverage. That's a problem I think with any company. Even at MQ we are being asked to change our working hours to afternoon, evenings and weekends.
They offshore, sound quality not great, quality
of work coming back from India is bad and they don't pay enough for editing it.
you spelled quality qualitily maybe that is why you have quality issues.
Sorry, but even spell check misses stuff. You have to at least be able to spell to do this job. Well, you don't have to know English if you are Indian, but us Americans have to spell!
Can anyone comment on the sound quality and JLG and work availability? nm
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DRC if you're capable of high quality work.
DRC (Digital Records Corp.) is a top-of-the line company to work for, if you are capable of doing top-of-the-line work.
Thank you Jennifer - in turn - I think you get better quality work - less blanks! nm
nm
They are about equal.
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I wonder what the quality of the work is like adding all those people to accounts. I agree. They
will lose accounts this way and MTs will move on. No one is going to sit around and make no money and then have QA breathing down your neck when you are thrown into all these accounts. So no one listens in New York. What is the problem with them.
Here, here. Exactly my experience also, even down to the 10 year work experience. nm
:+
Most does not equal all and doesn't mean all MTs
I work for 2 very professionally run MTSOs who refuse to outsource. If I am ever in a position to have to work as an MT for a service who outsources or changing careers, I will no longer be an MT. There will always be a need for US transcriptionists for US service providers who have clients who do not want it any other way.
Equal opportunity
I recently applied at a company and was told that my transcription test did not meet the minimum requirements for any of their accounts. Yet, a friend of mine took the same test and showed it to me in which she had several blanks. It looked very similar to mine other than the fact she had blanks and I did not. Has anybody ever had this problem? 
which would equal $99 for 100 min @0.11/line...nm
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Not all are created equal..
It is not accurate to lump all VR programs in the same category. While I'm sure there are horrible programs out there with companies that don't really care about whether the VR program works for the MTs that is not true in all cases. Like the other poster, I love VR and would never want to do anything else. There is no way that you can do 350 to 400 lines per hour on straight text; it is something that is not hard to achieve with a good VR program combined with a company that doesn't allow just any dictator onto speech. Of course you have to proof the document 100% - I don't think VR will ever be able to recognize everything exact but there are very minimal corrections to make. Maybe that is currently the exception and not the rule.
How many boxes to equal 9 cpl?
q
Anybody know about the quality of the work CBay out of Annapolis puts out with their totally Indian
based company. Just curious who does the proofing for them.
Does verbatim equal garbage?
Do they say they want verbatim so they can blame the "dumb typer" when the patient record is incorrect? The doctor says over and over that the patient is a male, yet "he" has had a hysterectomy, C-sections, etc. Now, this is in a report where I also heard nothing about transgender. That is a minor example, but you get the point, right? We are told to type what we hear. When we hear garbage, we have to type garbage. Apparently the hospital thinks the docs are flawless. I want to give good patient care and provide accurate reports, but I can only do so much.
How much would 45 minutes of dictation equal....sm
speaking in terms of lph or transcription time? I know transcription time would depend on speed, but round figures are good.
Let's see...lousy sound quality, dictators with no skill, unavailable QA, running out of work.nm
s
by my calculations, 10/78 character is equal to 8.33/65 characters - nm
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60 min doesn't equal 600 lines imnsho..sm
I've done a whooollleee lot of research on this on my own transcription and I have never had 60 minutes equal less than at least 750 lines. Every time. So whoever first said that their 130 minutes is around 1800 to 1900 lines is a lot closer than the 60 minutes equals 600 lines, in my not so humble opinion.
And I don't even do MT, which I know has faster dictators than what I do. Think about how fast those docs go through their dictation trying to hurry and get it done. They are not speaking in a normal speaking voice, so heck it's possible 140 minutes could equal 2000 lines easy given that consideration.
But the one who said it is going to differ day to day is correct too unless you're typing the same dictator every day, then it's pretty standard. If you're using a platform where you can't count your own lines, is there a way to copy and paste into Word to get an idea for your normal daily dictation? Even DoquScribe has a way to copy into Word, so maybe you could do that.
Someone on this thread talked about 10 second dictations. If you could get your line count from something like that, then just multiply it times 360, then you have your line count for an hour's worth.
Anyway, just my two cents' worth. You're going to get different answers from everyone because everyone has different dictators. But I would still say at least 1700 lines for 140 minutes.
And did those lines equal the same? Once the file is released sm
from QA, it will show in Scribe and there are several ways you can search to find that specific job. I have checked lines on multiple occasions the same way you did to make sure what I was getting was close to what Scribe was getting and it always was. In fact, it was usually a tad bit higher than the Word line count was.
lol - hair equal hire - need my abbreviation to type
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I had an MTSO once offer me 7 cpl per gross line and said it was equal to 10 cpl sm
for a 65 ccl, so would 6 cpl gross equal 9? It is so hard to tell with these things anymore.
Yeah, so? I am equal opportunity anony poster.
nm
80,000 characters a day is equal to half a ton of weight on finger muscles. . .
So, why no spaces paid? The left thumb takes a major beating, and your spine, eyes, hearing, circulation. We were not even made to type all day!
Quality is quality, and really should have nothing to do with getting new accounts.
MQ isn't scheming against the MTs regarding QA. They just want a quality finished product. Heck, half the slams on this board about MQ are the garbage work the MTs put out. Talk about a no win situation! Getting used to a new account should not lower your quality by any real degree if you are a good MT. Even getting used to new dictators or ESLs. Good MTs still produce quality work, and should not have to fret over QA.
You really need a lot of experience to work for
I have many years of experience. Spheris claimed they did not have any work. I applied, the recruiter called and said there was nothing available. She called me back asking why I left a former employer. It was very unprofessional and in my opinion, Spheris is looking for the bait and switch. I would definitely make sure before signing on with Spheris that you have your ducks in a row. Good luck.
I work for them now, and this has also been my experience ... sm
Constantly out of work, even with backup accounts. Wonderful company with very good pay, great flexibility, nice people, but with all of this the bottom line is that I have bills to pay, and I can't pay them when I can't count on a steady workload. Like others I am scanning the system around the clock and, as I said, have backups. The work just isn't consistent.
I work there. Experience all positive.sm
Pay is excellent by the minute or gross line. Company is well run, everyone is nice, and professional. Pay is always correct and on time. They do not outsource.
Do you work for KS or is this just a past experience?
nm
Guess everyone has a different experience. I work
at Meridian and have not once been yelled at, even when I made a horrific mistake (pulling up wrong patient to transcribe report on). I have been there just over a year and absolutely love it.
My experience was low pay, low work volumes
But they were very nice. Unfortunately, nice doesn't pay the bills. :/
Same experience. Half the pay for doing work that would take
x
That's your experience. The hospital I work for
has staff available 24/7. We have several major hospitals in the area that run 24/7 in most departments. Each area of the country is different. I have NEVER run out of work on the weekends and I transcribe everything from radiology, ops, to simple ER reports.
I have read that, but wonder if anyone has enjoyed their work experience or.....
if anyone had any problems with the VNC connection as far as privacy issues??? Everything else seems great??
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