Yeah you troll. Get back under the bridge.

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu

I worked for them off and on for the last 3 years.  They are a very good company to work for.  You commit to how many lines you are going to type each day and what time of day you plan to type them.  In turn, they ask that you do only the lines you have committed to, work during the time that you say you are going to work, and you usually can count on having the work there each day to make your line commitment.  By the same token, they require that you type the lines that you have committed to, log in during the time of day you have committed to, which I think is not unreasonable by any means as they do not overstaff which allows you to have the work you need.

All in all, they do not overstaff, you can count on stable work, they are always available to help you, pay is on time (direct deposit every 2 weeks) - never had a late paycheck, and they treat you like family.  In this industry, that is hard to find.

The message is to write to your representative on your own behalf. 

as I know it, the MT work coming out of India is sent to 3 doctors in India who sit in a room and proofread ALL India-MT work........saw a program on cable TV.....and this work is proofed before it comes back to the US.....

The accounts weren't too horribly bad.  The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production.  When I first started, the quota was something like 30 reports a day.   We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest.  Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day.  Then, they started counting lines.  Which was fine because they were still paying hourly.

Next, there was an MT who used VR software because she was blind - yes blind.  Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense.  Then, we are told only check the blanks.  I wasn't comfortable with that and I continued to completely proof every word.  Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota.  I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on.  When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards.  Next thing you know, rumors abounded about changing the QA staff to being paid on production.  So I left. 

There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production.  I also am not comfortable with the job of QA being thought of as a blank filler.  There is much more to the QA profession than just simply filling in blanks. 

I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there.  Maybe there was a enough protest that they didn't change from hourly. 

Good luck to you!

happier.  I am on a different account then the first time and it is as if it is a different company.  I have a great lead who leaves us alone most of the time but is there when I need her.  It showed me that you can have a different experience within the same company.

I have to say that in the few weeks since they have the new office, it is much more organized probably because there are a lot of people there all the time.  I had the pleasure of speaking to the new HR manager who was HR at a hospital, got my questions answered about insurance as I am going to full time and had a live voice pick up the phone.

Not all change is bad.  This is one company that has changed for the better.