Would you work for a company that docked for errors?
Posted By: memt on 2007-06-06
In Reply to:
If you make an error in a report, you don't get paid for the whole report.
Would you work for this company?
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Only if it also docked doctors for dictation errors
HA HA
Like I said, this was when I interviewed in 2005. REpeated errors got your pay docked, not
s
I was offered a job months back, but the contract said they docked for errors.
Not my cup of tea! I never was docked pay for making a med error as a nurse. I would not have accepted that kind of treatment. I'm human, for crying in the corn, not a machine.
Do they still dock for errors and how much? I will never work for a company that does that.
Not because I do not strive for high quality but that errors can be subjective. QA says it should be this way and docks me but maybe another QA would agree with me. So, who is right? That kind of thing. Nope not for me. I also wonder how much these companies end up cheating you out of money because they get the same price by the client, just they have docked your pay, thus more in their pocket. Whose to say they are not picky on purpose.
Old posts also say your pay is docked if client is unhappy with your work. No thanks. nm
s
This company is scary, already sending out packed to us with terrible errors in it, and we TT MT'
are to have confidence in this company who does our payroll now, takes care of HR matters, etc. The other HR company had done such a great job for us. Just a little frightening, especially in regards to paychecks being correct and on time.
typos on this board are to be forgiven, but new company's numerous errors and the picture they
painted for our first impression of someone in whom we are required to put practically our entire life details in an email back to them left much to be desired in my opinion (by this MT).
you don't make errors doing MT work with
i cannot believe that
YOu had a bad experience with Phoenix MedCom because you kept making so many errors that your work
couldn't stand on its own. They made threats because a doctor complained about your work week after week. They paid you experienced rates and it wasn't fair to others who could do the job without needing every single line proofed. Doctors refused to have you on their account and you almost cost them one. I am the QA person and I know who you are, and the unprofessional work that you did and your unprofessional behavior. Why malign a good company? Why not just accept it wasn't for you and walk away with some dignity. THey allowed you to do that. Leave them alone.Move on and see if there's somewhere out there that will accept your shoddy work.
UMMM - I'm not at work, no need to correct as I stated below, I know post had errors.nm
nm
If you like getting docked pay for lousy dictators, go for it. nm
adf
You aren't docked for blanks unless maybe
How does Axolotl define a line? Do they pay for spaces, headers, footers, & expansions? Are you docked for blanks or sending things to QA? If so, how much. you keep leaving the same blank after receiving corrections. They would rather you leave a blank than to guess. Line is 65 characters, pay for spacers. There are acute care and clinic accounts and I don't know if they pay differently for them as far as headers/footers. I have no footers, only have to fill in date in headers so not sure how they pay. I don't know why wouldn't get paid for expansions, I get paid for normals and I have some normals as expansions so I guess they do pay for them.
That is crazy!! I do QA too - how unfair to be docked points!
//
Paid direct by Transcend, never been docked.
Only time I had to complain was the one (and ONLY one) time they neglected to add on my carried-over TRS production incentive bonus. I pointed it out to my supervisor, she told me to contact payroll, and it was corrected (and the difference made up) on my next check.
Not actually a check; I have direct deposit, and it's always been right on time, on the day advertised. (They gave us a payday schedule, and it's always been spot-on.)
Again, I've never been docked for anything, and never even been told what things a person might be docked for. Too many things sent to QA? Hardly. We (at least, we TRS transplants) are supposed to NEVER guess, and if we put 100 QA marks in a report, so be it.
Of course, I suppose if we were making constant critical errors, we might need to be talked to... but that hasn't happened to me, so I can't speak to what might happen in that case.
Ditto to what needavacationmt said. They talk but dont deliver. Do you truly want your check docked
based on what Indian QA says is proper sentence structure, use of English language, punctuation etc..I have no issues with expecting high quality but I think I had a difference in opinion on these factors. There is a language barrier as your supervisors IM you from India and just dont get things like NO.. I am not working right now and do not plan on it until my scheduled shift. I know another person said the recruiter actually told her that their middle of the road Transcriptionist make about $4000 a month average. What kind of scam and lie is that. Just goes to show they will tell you anything to get you to work for them. You'd be sorry.
how do we work it? Easy answer - work for another company. That happened with the company
I was working for. I would wake up at 4 a.m. AND ON THE WEEKENDS TOO because they needed "coverage" supposedly and I would sit until 9:30 or noon without any work. Sorry, but my rent of $1450/month could not be paid with only $57/day. So I got another job and when I got the equipment and everything, then I quit for the other employer.
Errors
Yes, they do deduct for MAJOR errors that affect patient care, not for minor mistakes. If you don't make major mistakes that you should make anyway, you don't get deducted. Duh.
more errors
that should read, major mistakes that you should NOT make anyway. duh. LOL!
errors
Well putting an 'a' or 'an' out of place IS an error, right? That's not nitpicking, it's QA!
There are errors in your posting
and whether or not it is only a law enforcement agency who can provide certain information with good reason...there are companies who can provide any information about you that you would rather be kept from public view without good reason.
Plus, how much will they deduct for errors? (nm)
v
Your'e right, the errors have been corrected.
It was written in a fit of passion after just learning that I lost my job, excuse me. I hope you are never put in this position and don't ever get emotional about losing your job. I am sure you can walk on water also.
Not sure about QA deducting for errors.
Not to toot my own horn, but my QA scores are pretty high so that's never been an issue. The time off isn't technically acrued like on a weekly basis or per hours worked, but you don't just get 2 weeks to take off a month after you're hired, if that makes sense. I'm not sure but I think you might be able to take 1 week after 6 months, something like that. I don't recall how the sick and personal time are allowed to be used in the first year, since I've been there almost 4 years. I'm certain a recruiter would be happy to answer questions along those lines for you, although I'm glad to help with anything else from my general perspective as a current employee.
Docking for errors
 Run for the hills. I think this is absolutely terrible. Tell them to take a hike and leave.
no backup on errors
With some of my QA feedback they are telling me it's wrong because it doesn't match the instructions for the client. The problem is, when checking the client instructions there is nothing in there about what they are counting me off for. For example: we are no longer to separate laboratory data or x-rays into their own category but to combine them with the ER course. I didn't do that because I didn't know that and I got counted off for it, but there was nothing in instructions regarding this. One QA said no big deal, another QA person counted off. I have tried to document and make notes to my supervisor about it, but all it gets me is more grief from the QA because apparently they are being told about it and angrier at me because I said something. I am not perfect and I have made mistakes they have pointed out, but some things I should not be and the QA should also be able to realize they are human as well and can make mistakes. I do QA at my FT job so I know how it all works, but it has to go both ways.
They do not charge you with errors while
on 100% QA so the score always shows 100%, They do make corrections in your reports if needed, but they don't count against you. Once you are released from 100% QA (I was released my second day, some still on 100% for much longer) they only QA 3% so most reports where only blanks are filled in your QA score will show at 100%, but it doesn't mean your monthly QA score is 100%.
Errors and omissions
nm
Errors have to be weighted, some
errors are bigger than others -- i.e. wrong medication transcribed or total phrases left out versus a word misspelled or the wrong punctuation, BIG DIFFERENCE that could be very detrimental to a patient if that report is the only one another doctor is referring to.
Did you catch the errors after you sent it
Or did the company call them to your attention?
You can always correct the errors and resend it, asking them to disregard the first submission if you caught the errors.
Must be a small company. I have never talked to the owner of the company I work for. sm
He wouldn't have time. Why would someone talk directly to the MTSO? Most do not know (or care) about the details just the big picture.
formula for check sent for errors on DQS
did anyone from MQ call to ask how their check amount for the errors in calculations on DQS work was derived at? i sent an email to the payroll dept in our region when I first got the check and she responded by telling me that she had sent it on to corporate and that they would get back to her on how to handle this. i get a call today from corporate and i was given an incomplete explanation -- IMAGINE THAT!! I was told that the average that they had obtained after taking a sampling of reports and coming up with the average was not going to be furnished by MQ to the MT. i requested from that person to find out for me why. it's my money and i want to be able to see how they came up with that figure. Why shouldn't I be able to have that info as it pertains to me and my money so that I can take my own number of lines and multiply it and come with hopefully the same figure. Need I explain that?? oh, and i was told that I was the only MT that had requested that information -- that all the other MTs who had questions about the check were satisfied with the answers that were told them. i told this person that i was tired of being told that I "was the only one" who had the problem and that no one else had brought it up. they try to make you feel like you're the only who has brought up such a thing and act like you're being out of line for doing so.
verbatim should NOT mean putting in errors: SM
As a QA, this is how I pass on the guidelines (and verbatim is usually requested by the client, NOT QA!):
Verbatim means: Transcribe what the physician says but correct obvious punctuation, spelling, and grammar errors - like "there is 3 moles."
Headings and exams are transcribed when and as dictated, not adding in headings, not changing PHYSICAL EXAMINATION: to OBJECTIVE:, "rearranging" the report, or changing an exam dictated in paragraph to block format.
You do not add additional words to clipped sentences in clinical notes. If the doc says "A 56-year-old patient," you don't transcribe "This is a 56-year-old patient."
If the doc says right leg in one place and left leg in another, a blank is left and it goes to the clinic for resolution.
If a medication is spelled and you can't verify it, it is blanked and goes to QA. If we can't verify it, it goes to the clinic for resolution.
Verbatim should NEVER mean transcribing errors like have been described here, at least IMO.
How do you keep from making small errors
Alright Transcriptionists, I need some advice. I am fairly new to the transcription world, less than a year. What I wanted to know is how do you stop messing up the little words, the non-medical words. Arrgh. It is not constant on my part, but every once in a while I cannot tell the difference of what the doctor is trying to say, but it makes sense either way I type it. Examples on words: on, in, of the, a, to (not any one combination of these words) I Google it and get just as many hits for one as the other.
I have no problem with my medical transcription, its those English 1-2 letter words. Sometimes I feel like I spend more time trying to figure that out than anything else in a report. 
Thanks for advice.
every human makes errors.....
we get paid low enough as it is
They might dock your pay for errors. I'd ask if interviewing. nm
s
I know someone only getting 7 cpl for experience here, and I think they dock you for errors, but
s
keyboard sticking .. thus the errors!!
My apologies .. I am going to buy a modem and will get a new keyboard as well .. probably need an eye appt. too!!
Errors kill people
Most companies don't dock for simple errors, they dock for repeated major errors. You said you were a nurse, what would have happened if you gave a medication the patient was allergic to? It's the same with this job. ONE simple error can cause serious harm and to have a flippant attitude about it is extremely sad. What if that were your parent, grandparent, or child in that bad and the attitude of the person causing harm was oops.
They do not dock for errors. NEVER been cheated out of $$!!!!!
nm
Agree with below...too many errors were made
nm
Punctuation errors, not spelling
Didn't see spelling mistakes, but plenty of grammar/punctuation errors.
High producers have most errors ?? sm
I beg to differ on that one. Some may, but I have been the highest producer everywhere I've been. I have also been proud to maintain 100% accuracy at more than 1 place of employment while consisting producing 300 lines per hour. An excellent MT has a good ear, knows anatomy and physiology and has to look up very little and also uses their Expander to their benefit.
MTs who produce high volume but have many critical errors need reprimanded and watched closely. A good QA team and company wouldn't put up with an MT like that for long it would cost the company money in penalties in the long run if garbage was sent to the clients.
I went and looked; it looks like the page has some errors
I think the submit button must be down there on the right, barely visible and you can't read the writing on it.
I didn't use the online application; I faxed my resume in with a cover letter when I applied to them and got good results with that. If you have a fax available, I'd definitely recommend that approach.
It just sure looks to me like that page has web formatting errors or something.
I usually don't point out spelling errors but the one
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Transam still charge for errors?
Does Transam still charge MTs for errors? They use to.
Transform charges for errors
HUGE 2nd on that one! I see errors that really scare me.
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Wow, nothing urks me more than seeing errors on a website! sm
It is HIPPA or HIPAA? Do they even know what that is? Is it CONVIENCE or convenience?
I hate that I cannot even read articles without editing anymore! Sorry don't know anything about them but did check out their website.
I see errors on my OWN medical records and
so, are heads going to roll because of that? Someone typed in I had hypotension when it is really hypertension, someone said I had MRA done because of abdominal pain, never was abdominal pain. My mother was sent some wrong medication from the drug store and you think anything has come out of this?
What does HITECH act have to do with errors in reports?
nm
It's one unit now and they no longer dock for errors. NM
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