When the quality/quantity of work digresses
Posted By: sm on 2007-01-09
In Reply to: Not always the "crap" companies - me2
then the company should get rid of the Editor - they should hire them on probationary terms to begin with if this has been a problem in the past. I stupidly agreed to 3 cpl and another time 4 cpl and could work a straight 8 hour shift and be lucky to do 300 lines. The quality of the dictation/work/system was so poor. I'm sure we have all had experiences good and bad.
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Quality and quantity of work is always there
with the exception of the first couple of hours after a holiday. Pay is like clock work. Never late. Direct deposit. Still on my 90 days probation with them and got production bonus already. Highly recommend. Very nice people, great communication, easy platform to learn.
Quality not QUANTITY is......
WAY WAY MORE IMPORTANT. Yes we have to be able to type (I hate the use of that word). We must be able to transcribe the dictation. BUT, we must also know WHAT we are transcribing and if we are using the correct terms and what those terms mean (again so we can make sure that we are putting out accurate work). Yes, we have reference books (or we better  at least). However, some things just have to be committed (? sp - it is late  ) to memory. People like you bring the industry down.... unfortunately without realizing it. I really do wish you the best, but please give some thought into not bashing the company for a harsh test and give more thought into spending the time actually learning medical terminology. Also remember, there is the Word Board here for questions!! 
I have both quality and quantity
I know companies have their day MT's that have been on days for a longer period of time who will get the work, but my QA score speaks for itself. When you get VR rejects and only the worst dictators out there on a consistent, there can certainly destroy anyone's QA score for the day or two. Unfortunately, some of the smaller MTSO's do not have enough accounts to assure work even from a backup account.
Yes, it seems they pay for quantity and not quality. nm
x
My experience with quality/quantity with an Indian owned company
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I worked for an offshore owned company where it was all about quantity. Company even kept a HORRIBLE MT just because she cranked out the lines. Didn't matter her quality was crap and was considered a joke by middle managment. India did most typing but with US edit. Typists changed regularly so it wasn't like they learned to do better. Quality would improve slightly and then would notice, after couple of months, that quality was crap again so we knew we were dealing with a new batch of typists. Even so, the push was always on to get the jobs off US edit and send Indian work straight to client. Of course, the clients never knew they were not getting US editing anymore, as they got no price reduction when they no longer had that level of work being done on their jobs. The problem is the facilities accept the crap work so why should the companies change. It took a while but I finally found a US owned company where quality matters. Now one of the first questions I would ask a prospective employer is if they are US owned. |
NO, NO - if your work is whatever % quality - can't remember the %
nm
Your work stands for your quality. If your
work is fine, you have nothing to worry about. If your work is below 98, you have something to worry about. You cannot score below 98% because of commas. Sounds like you are in a bit of denial. Your work is your proof. If QA is out to get you, then your errors are not errors, and that is all the proof you need. Only major critical errors bring scores down that low. You might be under the eye of QA, but I doubt its a vendetta. QA's job is to assure quality. Don't take it personally, take it professionally and aim to improve - for the patient's sake.
I did, but it has been awhile. The quality of the work was
horrendous and it would have been easier to retype reports than to correct them. The MTs kept making the same mistakes over and over again. They also had some accounts that ESL didn't come close to describing them. I am very good with ESL and routinely transcribe 85-90% ESLs, but these were some of the worst I've every come across, plus the sound quality was pitiful.
If you open your original post and towards the bottom click on related posts you'll find lots of info about SS as a company, that would be enough to help you decide if you want to work there at all.
Sound quality and now, no work
I just love it when I get up early to work my required sch'd hours and see 0 reports on all my accounts. The DQS system had horrible sound quality even when I worked at MedQuist, so I don't believe it's much to do with any given company but more due to the platform of choice.
Yes, experience does not always equal quality work!
nm
Yep, all the work is in India now. I bet the quality is great! sm
They'll get theirs in the end. They should be ashamed of themselves. What a crappy way to tell us too. The supervisors didn't even have the balls to tell us, they made HR do it. We should file a lawsuit.
The quality of the Indian work is so poor, sm
that the company will eventually lose the accounts, thereby the US MTs lose even more work!!
As soon as a company offshores, it creates its own doom. (A chink in the armor, so to speak.) It will eventually come back and bite the company where it hurts--unfortunately, it's the US MTs who get hurt the most.
Offshoring is putting US MTs out of work, plain and simple.
When you've been around this business a little longer, you'll understand.
if your take home is $6.50/hour and your doing quality MT work...sm
sweetness, it's time for you to find another profession. You can go flip burgers with bennies for that pay. This is an example of why our pay scale is so low. There are those MTs who are willing to work for peanuts. One should never make this low wage in this profession. You must either have to do a lot of researching because you lack medical terminology knowledge, or the company you are working for is putting the screws to you. I truly feel sorry that you find are willing to do this. Good luck to you.
Why is it hard to produce quality work?
You are either good at your job or not. If not, then find another line of work. If you don't think you are paid enough to take the time to produce quality work, then find another company to work for.
I work for DSG now and the sound quality is just fine sm
now that they are not doing MQ subcontracting.
However, I'm wondering why they are hiring. Of course all companies want their reports back in the right TAT but why do they always have to over hire? I am sure they want weekend and night coverage. That's a problem I think with any company. Even at MQ we are being asked to change our working hours to afternoon, evenings and weekends.
They offshore, sound quality not great, quality
of work coming back from India is bad and they don't pay enough for editing it.
you spelled quality qualitily maybe that is why you have quality issues.
Sorry, but even spell check misses stuff. You have to at least be able to spell to do this job. Well, you don't have to know English if you are Indian, but us Americans have to spell!
Can anyone comment on the sound quality and JLG and work availability? nm
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DRC if you're capable of high quality work.
DRC (Digital Records Corp.) is a top-of-the line company to work for, if you are capable of doing top-of-the-line work.
Thank you Jennifer - in turn - I think you get better quality work - less blanks! nm
nm
Does anyone have actual experience in the quality of off-shore work?
A physical therapist in my area said they kept a file of the funniest errors they received from the off-shore work. I do believe that most of the hospital staff that get the work back care diddly-squat about quality -- it's probably not read, only filed.
I wonder what the quality of the work is like adding all those people to accounts. I agree. They
will lose accounts this way and MTs will move on. No one is going to sit around and make no money and then have QA breathing down your neck when you are thrown into all these accounts. So no one listens in New York. What is the problem with them.
Anybody know about the quality of the work CBay out of Annapolis puts out with their totally Indian
based company. Just curious who does the proofing for them.
Let's see...lousy sound quality, dictators with no skill, unavailable QA, running out of work.nm
s
Quality is quality, and really should have nothing to do with getting new accounts.
MQ isn't scheming against the MTs regarding QA. They just want a quality finished product. Heck, half the slams on this board about MQ are the garbage work the MTs put out. Talk about a no win situation! Getting used to a new account should not lower your quality by any real degree if you are a good MT. Even getting used to new dictators or ESLs. Good MTs still produce quality work, and should not have to fret over QA.
Of course quality is quality sm
but all this bouncing has slowed me down so much that I cannot make a good wage. I would never cut corners, but I can see where work quality will suffer in this scenario. I am sick and tired of bouncing around to all kinds of accounts!
quality
They give you a 60-day probation and pay you a guaranteed rate of $10 an hour to give you the chance to learn your account, the preferences, and get your speed up. They are sticklers on grammar, AAMT BOS rules, etc. They mentor you to the degree they have time, then if it is just not a good fit, they let you go. It is acute care. Some people have learned some very bad habits working for small companies on clinic notes, etc., and it's hard to re-learn the correct way of doing things. I think the company is very fair and almost everyone is very family-oriented and willing to help each other out. In the end, they have a company to run and do look for the cream of the crop or at least people who learn quickly enough and don't keep making the same mistakes over and over. The only other thing I could guess is it was just a personality conflict, degree of professionalism, or something. The company has approximately 400 MTs working from home, some who have been there for 10+ years, so they are doing something right!
Quality
Also was outsourced and work went to CBay. Our facility had to bring most of it back in house after less than 3 months. What I don't get is how they continue to get positive press without anyone telling the other side of the story. For our facility it was a disaster. The same old story, they got what they paid for and in the end it cost them a bundle.
Don't you want quality?
$14/hour is just not enough to live comfortably these days, in my opinion. It's esp. not enough for a hardworking transcriptionist/editor like me. If you truly want quality editors, compensate them according to current standard-of-living - I'd say at least $20/hr.
Nothing to do with quality.
This had nothing to do with quality or job performance...it was simply a way to move out those QAs hired at a rate they currently no longer want to pay and fill those slots with those who will work for a wage that is barely livable, forgetting that they ultimately will get what they pay for.. This is happening a lot these days and I believe it will come back to haunt them, but for now it seems to me that is what is happening.
I think it was probably due to quality.
x
Quality?
Yeah --- the company I work for cares a lot about qualit; but they care more about the bottom line. To solve both problems, they strip off all of the easiest work to send to vendors, sticking the the Americans with worst of the worst; they try to make us feel good about this by telling us that we should feel honored and it is a privilege for them to trust us with the crap work that cuts our income in half. And it is not necessity, we are frequently out of work; but they saved money by screwing us over in order to pay less to the foreigners.
Some of these companies just always have an angle.
Quality???
None of us were born with good qualities, but we deleveop it through education and experience! Quality can be achieved by hardwork.
Perhaps, if the output was that bad, as you feel, then companies like nuance, spheris, spi would not have opened their branches in our country.
quality
It's very sad, but in today's world, everything is about the almighty dollar. We don't get paid 1/100th of what we're worth to the hospitals and the docs. Without us, they'd be a really big world of hurt. In fact, aside from having our hands directly on the patient's, we may as well be physicians... we have to know everything they know just to transcribe a report. That just frosts my cookies. How about yours? Don't get me wrong.. I love, love, love what I do, but just want to know for a moment that we are appreciated for bringing in the majority of ALL the revenue in the medical field. As I have said many times before on this post, I have 25+ years experience and still make starting pay of .0825 cents a line. That, to me, stinks. Having owned my own business, I know what the MTSOs charge the hospitals. We are being ripped off royally every day.
you get what you pay for and quality
Yes, it frosts my cookies!! Remember the days when MTs didn't just THINK they were prima donnas, they WERE prima donnas? We've gone from prima donnas to typing monkeys. It isn't just MTs. I posted above about the nurses who were demonstrating outside the local hospital because they had been fired to make way for new graduate nurses who would work for lower wages? They weren't old hags either, most appeared to be between mid 30s and mid 40s. It isn't just MTs, it's all workers in every field. Employers don't want experience, they want cheap! Not getting into politics here but no matter which candidates are elected in November, it is only going to get worse. News flash: There is no change going to Washington D.C. Well, maybe worse change. Nothing will change until the American people wake up and say ENOUGH.
How is the quality for the MTs. I am not sure about getting a job with them. I
would appreciate if you would elaborate a little further if you wouldnt mind. I was just also wondering if the accounts are loaded with ESLs.
The quality is not here, either...
When was the last time you looked at the American MTs' final document? Many times, it is not a pretty picture. Just ask on this site alone how many MTs proofread all of their work before sending to the client?
Quality and VR
I would love to know where you work. It would be great to find a company that was not quite so particular with VR. I have only been doing VR for a short while, but QA catches everything, word-for-word. Cannot leave out a single a, an, or the, or for that matter put one in that is not there. There is so much to correct, I cannot even make line count that matched my norm on regular transcription most of the time.
Quality
Who said my quality had anything to do with Dorothy's decision to sell her company? Do you think Transcend would have offered to buy her company if the hospitals had said the quality they received from MDI was poor?
Honestly, you could have a little more compassion for those people whose lives and livelihood just changed. Your comments were rude and out of line.
OSI's quality supervisor probably can't
I also suspect that she's been posting all kinds of crap on this board because that's the kind of lunatic she is.
But isn't quality a noun
I just noticed this post because I always have to debate with myself on this  . I thought if it was a noun, then hyphen between.
If you do NOT care about quality then OSi will
Their motto is just get it out I couldn't deal with that attitude with medical records so went with a company where quality does count and comes first!
Was once OSi QA!
THIS quality MT did NOT stay there!
I am going to start for 2 others shortly after the holidays, which gives me a little time for my family during the holiday season. When I did work for them, I did have a BIG notion to hand in one day's work with NO SPACES, just to see what they would do!
Sound quality
The sound is great. That has been resolved and it was not the system but the phone lines from the facilities. No need for technical support, but I have never had any problems reaching someone and had an immediate response.
QA is quality assurance
QA is Quality Assurance of an MTs work, it could be an editor. Editor is also commonly used in the VR (voice recognition) editing, as they do not transcribe standardly, they edit.
Control and quality
You know, MTs can't have it both ways. On one hand, we seem to want recognition that what we does can impact patient care and thus is very important. On the other hand, we don't want to be held accountable for the errors we make. When a patient's chart has a major error in it, that can impact patient care. And unfortunately sometimes the only way to get people to wake up and pay attention is by penalizing them for those errors and for going so fast they simply are not paying attention. I've never had a deduction for those kind of things so perhaps can't really speak to it, but the way I understand that policy it seems to be quite fair to me.
Anyone else having quality issues because of too
I'm a long-time MT and I pride myself on my high QA, but in the last couple of months I've made several serious errors. I can't believe how sloppy I was. I know a good part of it is because I'm so tired and distracted constantly about not having enough work at TWO services. I have 9 accounts between my 2 jobs, and it's also very hard to keep up with all the different account specs. (FWIW, all three errors were made at one of the services.) Before this, I had received one call about QA in seven years, and now I've received three in two months. I feel like the worst MT in the world  .
How is the quality of VR these days?
:+
Sound quality
I was wondering about the sound quality. Have you found it to be pretty good? TIA!
The quality only became an issue when
the offshoring began. I don't understand why they wouldn't QA 100% of the work knowing there were quality issues.
I know we're not the only MTs to go through this, but many of us have a long history with QT and unless you've been on the inside you don't truly understand all the emotions we're going through. I feel like my best friend has just stabbed me in the back.
Has anyone listened to the quality of sm
the recording? It seems so echoey, or is it my system making it that way? Just wondered if anyone else had trouble with the sound quality. Thanks!
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