What about sound quality and tech support? Both have been complained about in the past. Thx. nm

• First Choice - wondering
  • You made a good choice. The staff is great, program simple. Welcome! nm - FCer
    • Do they use an internet platform or do they require long distance? TIA nm - Suzi
      • No long distance needed - tls
    • First Choice - tls
      • Agree completely. nm - FCer
      • Do you know how strict they are on their required experience? Thanks! nm - checking
        • No, sorry, no idea. Why not give them a call? nm - FCer
    • What about sound quality and tech support? Both have been complained about in the past. Thx. nm - passing through
      • Sound quality - tls
      • I've never needed tech support, so cannot comment on that. Voice quality is so-so with sm - FCer
    • First Choice - interested
      • IC only, direct deposit always on time, or early. Fast QA feedback. sm - FCer
        • Acute and/or clinic work? Set schedule or flexible hours? Thank you! nm - looking

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services that pay "down time" if the platform is inoperational.  ALL software has its share of problems.  It's the nature of the business.  When you were hired, did you sign a contract accepting the terms regarding PTO?  If so, what could you possibly complain about since you did, afterall, sign the agreement?  Did you have a good relationship with your QA Editor/Team Leader that you could ask questions about account specifics?

My understanding of the VR is that it has been in development for a number of years not to be released until the fine tuning was complete.  It would seem to me, and I am in no way affiliated with Transcend, that provided that VR is good then earning a line rate as an Editor would be beneficial, if that's how Transcend is planning to compensate.

All in all, I would say that if anyone is interested in working for Transcend or any service for that matter, make sure to ask the services Recruiter specific questions.  If what you're hearing sounds good and makes sense, go for it.  If what your'e hearing is not all that you thought it would be, move on.  However, you MUST take what you read on forums boards with a grain of salt.  While some posts regarding various services may be legitimate, others may not be.

Good Luck!

MT Manners

you with that.  When I switched from MQ to MDI, the tech at MDI converted my files so that I could transfer them.  If you have an MQ computer, I would suggest holding off on turning in a resignation with MQ until you have started at your new place and have a chance to get your files converted. 

Also, in regard to your question above, DSG uses DQS and I think maybe Precyse.  Someone else asked that not long ago - might want to check a related posts search or archives. 

As far as working extra hours, it depends on whether you are employee status or IC/SE.  Most IC/SE will let you work as much as they have available, while employee status may not let you go over 40 hours because they'll have to pay OT.

Good luck.  Hope you get out of the Q soon.  I did and don't regret it once.

Do you think IT support should come from the company you work for, or the account you are working on?

I had a problem over the weekend, could not sign in at all.  I contact tech support at the company, which is always what the lead says to do, and they emailed with with, XXX support desk, that was it!  No explaining why I needed to call them or anything, just those three words.

I have tried calling the account support directly before, its a total joke.  I just gave up and didn't even bother trying.

Personally, I believe the support should come from the company that you work for rather than the account you are working on since there may be more than one and I don't want to chase support people all over the planet.  It has been my experience also that when you contact the account you are treated like a complete idiot and a nuisance and for .0x cpl I really am not inclined to be treated that way!!!

Just wondering what everyones thoughts were on this.

The company I worked for before had terrible to no tech support.  In fact, the tech people (I use the term loosely) continually screwed things up. 

Sometimes if it doesn't work exactly perfect they can send you a fix to make it work. The link is on their webpage somewhere and they have a forum where you can search, too.