Very disturbing research results on Transcend
Posted By: A bystanding MT on 2009-08-30
In Reply to:
It seems Transcend is very busy acquiring MTSOs and not bashful about their future goals. Please read what I copied from a recent article when they acquired TRS(March 2009). Between VR and offshoring, I truly do not see how much work will be left.
“We are excited to welcome TRS to the Transcend team,” stated Transcend CEO Larry Gerdes. “We
believe their commitment to their customers and employees makes them an excellent fit for Transcend.
TRS has taken a leadership role in our industry through its involvement with industry associations like the
Association for Healthcare Documentation Integrity (AHDI) and the Medical Transcription Industry
Association (MTIA). We look forward to continuing to play an important industry role with their
involvement. TRS provides services on several different platforms. We believe that over the next year,
35% - 50% of the business can be migrated to our BeyondTXT platform, which allows us to leverage our
speech recognition technology to improve productivity, enhance quality and drive faster turnaround times.
We look forward to working together as we integrate our operations over the next several months.”
“We believe our merger with Transcend is a positive step into the future for our customers and
employees,” stated TRS CEO Bob Harvey. “Transcend has an un-paralleled reputation for excellent
service. This gives our customers confidence that our teams will now be supported by the additional
resources of the top-ranked firm in the industry. For the sake of our employees, it was important to me to
merge with a company that has a strong commitment to providing the best work environment in the
medical transcription field, and I know we have found that in Transcend. ”
“Transcend is very interested in the work TRS is doing with overseas transcription training in places like
Barbados,” stated Transcend COO Sue McGrogan. “Although their training institute is not part of this
transaction, Transcend sees real opportunity to use this resource and others to continue to grow our
offshore capacity. Transcend is committed to remaining a predominately domestic transcription provider,
but we will continue to expand our offshore resources as well. We expect that the percentage of work
processed offshore could increase from about 20% today to perhaps 35%-40% in the future. This helps us
staff nights and weekends and gives us added flexibility as we grow. We would never replace a domestic
transcriptionist in the process. In fact, we plan to continue expanding our domestic workforce for years to
come. We hope that TRS Institute can become an offshore partner in the near future.”
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research, girl, research. n/m
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Very disturbing.
There is every possibility here for an intrusion on privacy that is not permissible for an employer, depending on whether the company has previously implemented certain specific policies - which I very much doubt as I know of none that do.
At the very least, you have the right to demand to know what the company proposes to check, and how, and to obtain a specific description of the checking protocol that will be used and a copy of any software they propose to use and/or install.
You also have the right to inform the company that you specifically prohibit:
1. Accessing any files, directories or other areas of the hard drive other than those pertaining directly your work.
2. Accessing your email application, messages or private email account.
3. Accessing any instant messaging applications or messages.
4. Making any changes to your Windows registry.
5. Installing any monitoring or remote access software.
6. Opening any ports on your computer or firewall, including FTP ports.
Also, inform the company that you insist on being present during the checking and that all activity performed on your computer must be visible on screen. Advise them that you reserve the right to turn the computer off without notice if you see checking activity that appears to exceed the limits you have set.
I also suggest that you create a system restore point just prior to the checking, and that you restore your computer to that point afterwards. There are very clear instructions on the Internet about how to set restore points and then return your computer to the state it was in at that time.
Also, you can install TrueCrypt, create a hidden container and drag sensitive files into that prior to the check. This is an excellent FREE program that has won numerous awards for its security and ease of use. Once a file is in the hidden container, it still continues to work exactly as it did (including both data files and applications like Word) because the encryption and decryption happen in the background. You never know it's happening.
The caveat with TrueCrypt, of course, is don't forget your password to the hidden container!
Disturbing trend
Ms. Shapin, I know nothing about your company, nor would I criticize you or your company since I don't work for you. I empathize with your responsiblities as a business owner having been one myself. What is gravely disturbing to me in your post is a glimpse of your mindset about the offshore worker. Your view of the offshore worker is similar to disturbing trends by many other business owners who flock to third world countries where there is no protection for the worker, where there are no labor laws, where there are no standard work ethics. Yes, these people in third world countries are hungry for work. They will work any hours, any days, and be extremely grateful for a few pennies. They have no protection, and until they become tired, and worn down, they will serve their bosses well. One day though, American companies will become so dependent on workers from third world countries. These workers will become more intelligently aware of human rights, that they too, will someday voice their concern for the same things we want here in America - decent pay, job security, the ability to take some reasonable time off from a very, very demanding occupation, benefits, etc. Ms. Shapin, I would be careful about praising a worker from a third world country who is so hungry to rise up from poverty. It serves you well now. You, me, and so many others, have the same human wants and needs. Think about it. If there was more decency from businesses and corporations about workers' rights, ethical practices from all sides, and a fair way to meet the same goal, perhaps you would not be attacked. The American Transcriptionist is just having to fight for every penny these days, fight to have benefits from a job, fight to work decent hours, fight to keep afloat. We all want the same thing. Decency.
What disturbing news on what web site?
?
In response to Disturbing Trend posted by MTness
Bravo! Where I have no opinion either way about Ms. Shapin or her company, this attitude is what is killing America. Our daily needs cost more because of our hungry politicians and situations created by these type of businesses who feel that off-shore people are grateful for the opportunity to work for an American company who they know is taking advantage of them. I do not know if any of you recall, but a few years ago in a hospital local to our area, one of the Indian doctors shared what the American MTs were making compared to what a relative was making in India. This MT was enraged and threatened to release countless numbers of medical records of American patients on to the internet if her needs were not met. Not much information was given in followup and probably compressed by foreign diplomats. This is one of the major issues of outsourcing.
I agree with you, all we want is the right to survive in OUR OWN COUNTRY.
Not a lot of work right now; kind of disturbing that they're hiring
..
They are probably only given the results
to discuss. You would need to contact your supervisor for clarification.
Different results
People are usually pretty darned interested when I bring it up.
They will when a lawsuit results from it and
In their wallets. Publicize the name of the hospital SOMEHOW, because I personally would NEVER go to be treated in an institution run by those kinds of physicians.
Exactly! And I did request results...
of my testing or a more definitive answer and received no reply. I learn new things every day--sometimes things that I have been doing incorrectly. If it was, indeed, a timed test...I was screwed because I checked EVERYTHING. I have even submitted a copy of what I typed (Yes, I copied and pasted to a Word document) to my current supervisor and asked her to point out my errors. She found none and I feel better:)
I had the same results. I even did a search for the
entire state of Florida and absolutely nothing returned. To me it is very concerning that they do not list a website or a phone number.
Waiting for test results...
Their base pay for ER work was 8 cents plus 1/2 cents for 2nd shift I think, 1 cents for weekends, something like that. I know I was banking on 8-1/2 for ER work.
Never notified about test results
It took forever to get the testing materials through the mail, and the instructions that came with it had several typo's! Never received test results. When I asked via email about the test, they said that person had been out of town and would get with me in a few days - that was in January. Needless to say I'm not terribly impressed...
I am pretty sure that they will send the test results
to you if you ask. I had one stop me at the second section of a test. When I asked what I did wrong, they were more than happy to send me a copy of it. The proof for me was in seeing what happened......
Before I apply, I have a few questions. I have better results asking here than the companies. sm
I do know to take it all with a grain of salt. Here are my questions:
Do they send work offshore?
IC or employee?
Line rate range for radiology?
Is there a lot of work.
Only one rad account worries me, especially as I heard that they are competing for this account with a large company. I cannot find out who that company is though, only that they are large. The person I know at the hospital that I asked did not have any name except QT, but she said that the other company is very strong and may end up with it.
This is so unsettling. I am totally confused and just wish things would stay the same :) Sigh.
No, you're in the year 2008, where the results of
most kids being raised in daycare with 2 parents working 24/7 are showing. Kids are a mess and the American family is a total mess, divorce rates 50%, our country going down the tubes, and YES a lot of it has to do with kids being left on their own while mommy works and goes to school, etc. I don't know the answer, but for sure the results being disastrous are evident all around you. I stayed home with mine and am more than pleased with the results. Just because children survive and grow into adults does not mean that they are healthy and happy adults.
Along the same lines, has anyone ever left TH and gone back with good results?
xxx
Any info on WriteNow Transcription? Did a search, but no results.
Thanks so much.
Do your own research.
I'm another MT happily working with Omni!
The inflammatory post is obviously written with an ulterior motive. I have been working with Omniscribe for quite a while now, and I can honestly say it is a professionally run business run by a truly together businesswoman who truly respects her clients as well as her contractors and employees.
I will say that quality is job #1 at Omniscribe. It's respectfully expected. Anyone who wouldn't want to do their best to put out a 100% quality product, quite honestly, shouldn't be in this business.
If you're looking for information on the company, I would suggest speaking to employees as well as the owner of the business.
You need to do a lot of research - sm
If you are starting from scratch and don't know anything, you need to start looking this stuff up on the internet. There are at least 3 types of pedals you can buy, for instance, and every company has a different requirement. You could also use a C-phone or some other type of dial-in phone for the company's system. There are many, many different things and each company requires a different system.
So my advice is to apply to a job (most put in their requirements in the job ad) and then talk to the company. Most of these systems aren't hard to learn but if you have nothing to go by, coming from tapes, I'd look into a little more and get some knowledge under your belt first.
Good luck to you.
Yes, but I do the same research now that I did then, sm
and have still taken the time to mentor people and listen for them when working in a paid by the line situation. It's not all about production. It's about quality, and giving back what I have been given. Unfortunately, it seems that a lot of people nowadays are geared to production only. However, being able to do all types of dictation and all types of dictators ultimately makes you a more valuable employee and you do end up making more money. Last time I tried training people inhouse, I was appalled to find that they were happy just running spell check, assuming that if the spell checker doesn't kick it out, then they have the right word, without even knowing the meaning or anything. I don't pretend to be the queen of anatomy or pharmaceuticals or anything, but I do have enough working knowledge to know if something fits or not. Dorlands was my best friend for many years. :-)
Please, do your OWN research
before deciding that you don't like a company, because this board is definitely biased. I have been with Amphion for going on 2 years and I can honsetly say, without a doubt, that it is the best job I have ever had. There's tons (and I do mean tons!) of work to be done, the support staff is awesome, yes...QA is strict, but after all, we are in the business of people's lives and health care...so it needs to be. If you are an excellent, quality-minded MT, then Amphion will work for you. If not, then you really should look elsewhere.......
And no, I am not a supervisor, recruiter, or management; I am simply a very happy and satisfied MT 
She is doing research by asking here, isn't she? It's all a
nm
Research
If you research thoroughly, you will find out via the internet, other employees, etc. I am currently compiling a list of all the companies that offshore...even just a little bit. :)
You need to research
American History & see just how bad it really was before unions. It's an eye opener & scary to think we're headed back that direction. The problems we're having now in MT are a direct result of too many powerful huge corporations in control without any union representation. The worker bees are always the ones to suffer in cases like this. Corporations and company owners hate unions, and there's a reason why. Because they're on the side of the WORKERS.
after doing a TINY bit of research ....
It seems its legal, as long as its non-invasive and doesn't ask questions that relate to sexual orientation, personal beliefs, etc. That would be an invasion of privacy. HIPAA for employees too (as well as ADA, etc).
In other words, the psych tests can be for ability to perform the work, etc, VERY work related.
(This makes very little sense, its a headache day for me, so thinking is a bad thing to do!).... back to my couch :-)
You've got to do some research
I'm not the original poster and this is not meant to be ugly at all. If you have to ask this question, you probably would not do well having your own accounts. Maybe you've received a letter or card from a dentist or doc that is new to the area anouncing the opening of his/her practice....same type of thing.
You've got to hustle. Do some research.
I was doing some research on Indian
MT companies and from what I can tell probably all work is done in India. They do hire U.S. editors, or at least they used to.
MTs who care enough to research instead of
leaving a blank will certainly check other reports on the system. If a drug name is slurred or cut off during a DS, she might check the H&P or consult and see if she sees it there, or she might find out which Dr. Smith the referrer meant, etc. All part of the job. Other reports are accessed a need-to-know basis, and an MT often needs to know.
Where in Illinois? - so I can research. TIA
N
I'm not too lazy to research this...
The only esoteric element about your postings is how you manage to transcribe with all of these conspiracy theories running rampant through your brain.
What a delightful co-worker you must be.
*YAWN*
market research
They didn't do the market research itself, they did the transcription of the interviews that were done for market research.
Okay then, how about Webmedx? I'm doing research.
nm 
Unfortunately, I did indeed research it, was proactive...
had the same problem the above poster had, could not get into the website, thought maybe I had the wrong website. Thank you for being so helpful and sarcastic.
Unfortunately, I did indeed research it, was proactive...
had the same problem the above poster had, could not get into the website, thought maybe I had the wrong website. You really should try to be a little nicer or don't bother answering the post.
Use the research box, not the Google box and (sm)
see what you find. If it is the same company that has been discussed on this board recently many times, it is not good, several employees have posted about not getting paid and having to turn to legal proceedings to try and get their money.
Again, not sure if it is the same company but do plenty of research. Good luck!
Not unhappy with my job Right Now, but I would be will to research it.
I love my job, but I feel like the future of MT in general is very insecure. I would and I have investigated other possibilities.
On further research, I was correct sm
in my assessment of this person. Quite a bit posted about her on on this board over the years.
The more research I'm doing, the more contradictions I'm finding. nm
.
Research & ask people who work there
The rate may be lower but if the account is better with fewer bad dictators and impossible ESL's and the freedom to do your work instead of countless conference calls and useless emails - you end up making more bang for your buck. That sure is true in my case.
Figured with research and networking somebody would know.
Of course I don't expect someone to answer me and tell me one specific company who absolutely has the best benefits. Maybe I should have worded that differently. I just figured someone would have some suggestions. Thanks for the advice on the private insurance. I may just end up doing that because out of three companies that I have spoke with the insurance is expensive and not worth it. 
Do your research and check the archives, and no
it isn't a good company.
Use some of your research skills and search the
archives. SS is a terrible company and I would not recommend them to my worst enema. You won't find much good about them in the archives either.
So far, I am finding in my research it is the best choice
to go, straight typing, plenty of work, benefits. Sounds a lot more stable than TT and SS.
You're welcome. BTW, the other names I said to research are alternative
nm
Speech recognition, research, and professionalism
There are 2 different types of speech recognition, so maybe you need to do your research. Your answer certainly did not really explain much.
Being a true professional is certainly not being displayed by you shouting (using capital letters), so maybe you need to learn more about all these things.
On closer research, this does appear to be VTS they were talking about further down the page.
Sounds like a nightmare. I'd give them a thumbs down.
I was also trying to research Softscript. A lot of the posts were old or not from people who had
worked there recently. I guess it just depends on your situation. I have zero experience and have to start somewhere. That is what drove my decision to accept a positon with Softscipt. Maybe I am making a huge mistake or maybe it will work out. I don't know. Either way I will deal with it. I often wonder if feedback on companies is motivated by a desire to be helpful or simply a desire to blame. Call me naive.......Good luck.
Are you an MT, you MUST have research skills. I found the web address
x
some are the exception while some just don't care to take the time to research anything nor learn
i believe the not getting it is what the OP is referring to. you can teach and help only those willing to learn. some don't have the care to learn and will never look anything up, will not listen and learn from the mistakes you correct for them over and over day in and day out of the same old mistakes! those are the ones who need to find a new profession because with our profession, working from home, etc. you have to be willing to learn, take the time to look things up, and not guess at anything. it doesn't matter if they are given 200 reference books, some will never pick them up. you wouldn't believe some of the reports that come through and the errors on them just plain on not making sense and english/grammar mistakes. it is ridiculous. you may be one of the few who care and respect your quality of work, but not all do.
VERY astute! For more scary info. on research & development, (sm)
go to Acusis' home page, click on Careers on the upper left-hand side, and then read the description of the Research Scientist job they want to fill. (In INDIA, of course!) Main interest seems to be word-rec, artificial intelligence, etc. And that word evangelize raises the hairs on the back of my neck.
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