Transcend account - sm

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Hello,

I was wondering if anyone has any experience with the ER account out of California that Transcend is hiring for.  I was thinking of applying, but was wondering what I might be getting into.  Thanks. 

I am not sure who you are referring to at Transcend, but each and every manager I have had at Transcend has done nothing but support and encourage me every step of the way.  I have worked hard, and they have rewarded that hard work.

The honesty and team camaraderie is so refreshing.  I previously worked with another transcription company where I felt secluded, discouraged, and only was provided with negative feedback.  Getting questions answered were usually within 24 hours, not in minutes as it is here at Transcend.  If I needed a sample immediately, it was not available to me. 

Transcend provides its employees with so much information at their fingertips that I was almost overwhelmed when I first started.  They continue to be supportive and trustworthy.  I never feel as though management is ever unavailable and, in fact, they provide their phone numbers to reach them 24/7!  Kudos to you, Transcend!

What is so hard to understand about that? 

Then we have that account info filed away in a folder in our Outlook Express by name of account and can look at past emails sent out regarding that account.  Not fun to be tossed on an account that you have never seen NOR ever received an email on.  Sounds like business to me. 

They are still hiring if you change your mind. 

Also, I am working part-time for Encompass.  The account I am on also uses ExText, and I would not hestitate to recommend Encompass to anyon either.  I feel fortunate to have found 2 great companies.

If you want IC work, I am also still working on a limited basis for CardioScribes.  It is just cardiology transcription and the work is easy.  Their platform is Wordscript, which is a Word-based platform, VERY easy to use.  However, I really prefer employee status now, plus with the above 2 jobs, I will be making about 1 cent more per line plus having benefits and my taxes taken out.

If you go somewhere else, or if you decide to stay where you are, good luck! 

Hi,

I hope you enjoy your training.  It is kinda rough the first day.  I don't know much about the radiology accounts at Transcend, but I do know that the people are very nice.  I had 2 weeks of a slow period, which was frustrating.  However, this happens at all companies from time to time.  Especially in the summer.  I know this because I have worked at other companies and have had the same slow time.  At Transcend, I never had to ask for another account, a secondary, one was offerred to me and I started right away on it.  I have a very good line count and make good money. 

I may have to take on other accounts in the future, I don't know.  If I do, then I will.  Transcend is not the only company that this happens at.  It is all in how you look at it also.  The more you can do, the more valuable you are to your company.  This will only benefit you.  Of course it is not ideal, but sometimes unavoidable.  Yes, it does slow you down but this is just at first.  You eventually become accustomed to your secondary, or whatever number account that it is for you, just like you did on your primary when first starting at Transcend.  I have found in my experience that the less flexible I am, the more limited I am.  In this line of work, that is not good. 

You will also hear about Transcend using VR.  I am getting ready to train on that.  I hear horror stories about the whole thing and I am sure that it is everything that everyone says it is.  But the thing is, a lot of companies are going to be using it.  Maybe not all of them, but a lot.  It is a step towards the future and we have to learn to accept that.  I am not worried about doing it.  If I have to work longer hours for a while to get used to it and get my $$ back where it was, then so be it.  I believe that this too will be something that an MT can get used to and become good at, just like having multiple accounts. 

All I know is, at Transcend, I have always been paid on time, paid well, never had a check bounce, and I have not ever been lied to or mislead.  This is my experience and my opinion.  Good luck to you!

To the questions about 20,000 lines per pay period, I noticed that the poster(s) are not saying whether that is post escription lines or preescription lines.  Beyond Text, or the other platforms that Transcend has.  In order to answer, these questions have to be more specific as to what platform someone is working on.

I get 20,000 lines per pay period, however, that's after they do the conversion rate on my account and take 20% of those total lines. Standard = transcribed.  Edited = VR lines.  And that puts me in the incentive.  The incentive Transcend has it the BEST in the business, and it is attainable. And they pay a shift diff for both weekend days, which I work to get the shif diff.

There's lots of questions of what to do when work is low, well work is not always low, and you have to go with the flow and work as hard as you can and  keep your butt in the chair, and not do dishes, laundry, clean, watch TV, play with the kids, visit with your husband, boyfriend, significant other, or any other activity that takes away from truly being productive.  Then when work is slow, there is less headache of worrying about whether to get your lines or not.  And NO I am not one of those people who works "off the clock" that only hurts all MTs in the long run.  I work my 8 hours, no more no less on the days I am scheduled.  However, if I missed some hours because of running out of work or slow work, I will get prior approval BEFORE I come on to make up the time, or wait until late when no one wants to work, which is usually between 6p and 9p.  Always with prior approval!

What I do is email my supervisor and ask her if it is alright to adjust my hours to accommodate the the flow of work.  There is also a tool on the internet with Transcend to see when everyone's schedule and to be fair what I do is work when there is very little coverage, or hours when there is a break in coverage, that ensures that there is work, but you have to be flexible.  I have found that many of the MTs that work and complain about not getting their lines want banking hours, and this is not a 9-5 job, M-F.  I work BOTH weekend days and ALWAYS have plenty of work.  In the few months that I have been with Transcend work was slow on one weekend day, otherwise I can manage to get usually about 3000 lines per day on the weekends, now that's VR and transcribed lines combined, and NO I am not typing 3000 lines, but remember there's a conversion formula.  I usually work a split shift on the weekends, there's work in there in the a.m. and then I start up in the afternoon (when NO ONE is around) on the weekends, and I have plenty of lines on the weekend evenings. That's how you get your lines, you work the hours no one wants. 

And a comment to the posters down further on the board.  Everyone is correct about speaking up.  So few people do that, and chose to fly "under the radar" because of fear of "making waves."  Well, there are those of us who make the waves, and do not fly under the radar, and we are the people that help make it better for those who want to sit back and put negative posts on these boards, but do nothing to make it better.  It's like the people who complain about who we put in office, but they do not VOTE!  If you do not vote, you have no say in what happens.  That one vote could make a difference, and the same with MT.  We need to be more unified as MTs and then the nationals might sit up and listen.  We need to refuse to transcribe, edit, etc., all these horrible dictators for the ridiculous rate of money they offer, if we all got together and stuck together and had ONE VOICE, we WOULD MAKE  a DIFFERENCE!  I have been very successful in this business for almost 30 years, and have been in management in 2 soon to be 3 companies, and the only way I got where I am is to SPEAK UP and get noticed!  Otherwise, you are just another stereotyped warm body in stretch pants with a cigarette hanging out your mouth and a beehive hairdo to these companies.  (Nothing wrong with stretch pants, beehive hairdos nor cigarettes either, if that is your choice, to each his own) but that is how most nationals see transcriptionists, and that is just not so. 

Do not let anyone tell you that it is a "privilege" to work at home.  It is not a privilege, it is the only arena for us to work in because almost all transcription is done in the virtual office.  So it is no longer a privilege and I will correct anyone who makes that statement.  If you do not work at home, you most likely cannot be an MT.

Most of us are well educated, intelligent women, who love our families, who love what we do, and enjoy transcription.  But we can't make any changes if people do not "vote."

I am management, but not at Transcend.