To all of you who have complained about QA and it has fallen on my deaf ears...sm
Posted By: Spitting nails on 2009-08-02
In Reply to:
I FLIPPING APOLOGIZE!!!!
I have had the mother of all run ins with QA today. This is a new job for me, I have not been happy, but it is a job, you know?
I can't imagine I have made that many stupid mistakes! I don't as a rule. I have had a tough week, it is true. I have been sick, had some family problems, etc. but this takes the cake.
I had the doctor say: Scratch that, use... QA corrected to include the scratch that sentence. Counted me off. Lovely.
We have BOS specifics, company style guide and account specifics. Apparently, the QA person didn't read any of these and corrected my work to reflect BOS 1 style, when we were told to use BOS 2. Okay...
She corrected properly placed commas.
She added words that the doctor didn't say to make it sound better. We can't do that, it is V-E-R-B-A-T-I-M verbatim. She corrected for past tense on a doctor that never uses that and is an ESL, so his language usage is not what we would call correct, exactly, but he makes sense in a round about way. Gotta type what he says, right?
EVERY SINGLE STUPID REPORT was overly corrected, incorrectly corrected, had things that are incorrect in the BOS, the company guide AND the account specifics...
I have not had this much of a run in with QA in about 10 years and I am livid. I know I have typos here and I am not making sense, but I am so angry, I have tears in my eyes.
I had a friend, a former MT, tell me that what I have here is a situation where someone of inferior intelligence, less experience than I have who is vastly over-correcting my work because she is on a power trip!
Any suggestions?
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reporting cherry pickers falls on deaf ears. I have complained for years.
,,
The outsource ax has fallen!
I just got terminated from my in-hospital job. I had worked for these people for almost 20 years but I guess it was ineviable. They are going to outsource to some place I think in the Phillipines. I have done some part time work at home but now I'm looking for a full time at home with benefits. Gulp! Anybody have any suggestions? I was thinking about Diskriter or Sten-Tel. I am best at clinic work but I have done acute care for a couple of years. I hate ESL but they are a part of life, unfortunately. .
Is there really a shortage of US MTs or am I blind and deaf?? sm
I was talking to a prospective employer today. First off, it is a start-up company in US. They already have a base in the Philippines. Well, that turned right off; however, we continued the conversation. My question to this person was this.....so, if you were to get contracts for MT here in the US, are you willing to just hire US MTs? Answer...Well there is such a shortage of good quality MTs here in the US and we would like to have the work done in the Philippines. My next question, and if the contract specifically states all work is to stay in the USA, what then? Well, then we would hire only US based MTs.
Finally, I had to stop him in his tracks....I told him I emphatically disagree. There is not a shortage of US MTs. The problem is that you or any other Internationally based company is not willing to pay the US MTs what they are worth. You want cheap labor, and you won't get that in the US. Our MTs here in the USA produce such a high quality patient record and you have to be willing to compensate for that. If you are interested in USA contracts but want to use cheap labor with no concern for quality, than I am not the person for this position.
I am so furious right now as I mull over the conversation......am I just blind or is there really a shortage here in the US of quality-driven MTs.
I am an MT myself as well as QA Specialist and I just do not agree with this mentality. I think they use this excuse to justify their wanting to offshore. I see through the smoke screen; however, I guess I just need to hear it from my fellow MTs.
What are your thoughts on this issue of not enough trained and experienced MTs here in the USA?
Definitely noticeable and something that has been complained about at all the companies
s
I think this is the same person who complained about this before and she doesn't even work there
nm
What is the DSG1 platform do you known. I thought it was DSG 2 that everyone complained about.
:
If people complained, just send a card
and let that be that.
keep your ears open
things are being restructured,it will most likely affect your office.
It would not matter that you complained to your company, they will just say, "there is no work
but the truth is, I want work, you want work. I don't know you, you don't know me (even in the same company). I doubt either of us will complain to anybody if we get work however we get it. You are right, we have families too and need the money. Companies lie all the time, making us job hoppers in a lot of cases because there is not enough work after hiring on that there was plenty, or we got all the ESLs and crummy dictation because we have more experience. That to me is taking money out of my pocket and playing bowling, handicapping me for transcriptionists who have not paid their dues. I don't make the rules but I don't have to continue to work for a company who does those things and there are a slew out there and they don't care if you quit. On the day you quit they already had an ad for more transcriptionists which is what amazes me. It costs money to train us for their platforms and they don't care when we say we have to quit because we aren't making money. No loyalty whatsoever with companies.
Overtime out my ears at WebMedX (sm)
I get 9 cents a line and there's a tiered incentive plan. It's something like 150-160 lph they add 0.5, 160-170 lph they add 0.75. The top is 300 lph, where they add 2 cpl. I've consistently earned the top incentive pay, making great money.
I was a little worried the work would get low when I saw all the ads lately, but maybe the ads are because they got new accounts. It gets maybe a teensy bit light around the holidays (like 5 minutes without work). I have tons of backup accounts and almost every day I have the opportunity for overtime.
I'm a FT employee with benefits. I'd rather have someone else take care of finding accounts, setting up benefits, etc. Couldn't be happier, really.
We used to call it "putting our ears on"
Years ago when I worked for an insurance claims adjuster we spent 6 of our 8 hours a day typing reports. We loved it. We called it putting our ears on and didn't have to worry abou the rest of it, and more importantly had an excuse to ignore the moody boss.
I personally have always just typed fast. I've been clocked at 120 wpm. I got faster sometime in 2006 when I started communicating on message boards on a regular basis. 
Some days, though, no matter what you do, your fingers will not cooperate. And on the days the fingers cooperate, then the brain doesn't engage. And on the days where both are working in harmony, then the keyboard doesn't work.
It's a conspiracy. 
the 'number' of ears does not matter, you have
'excellent' hearing in 1 ear, so you are perfectly suited for this job!
What about sound quality and tech support? Both have been complained about in the past. Thx. nm
s
Are any MTs still with Precyse that complained of losing their good accts a few months ago? If so,
s
Why does it hurt your ears? good grief
:(
I haven't heard anything, but will keep my ears open. nm
xxxx
Keep your eyes and ears open. I have worked
for Transcend in the past, as did several of my friends, and we had a really bad experience. MQ was better, which says a lot. Hopefully things have changed now and they have improved their act, but things were horribly mismanaged a few years back, horrible accounts with cherry-picking, supervisors and other leads telling untruths, etc. Biggest point I remember was huge favoritism. I happened to be one of the favored ones, just by luck of the draw, while my friends were not as lucky. Again, just a bungled mess and we all left within a few months. I believe one of my friends still has their computer. They never even noticed she was gone. That sort of nonsense. Best wishes to you, though. Maybe you will be treated well since you are part of a business deal.
Keep your options open, keep your ears to the ground
X
Just good ears developed over time, familiarity...sm
with the dictator and/or access to doc's past reports.
My bad boys were from Kentucky. My ears just couldn't get a hold of their speech. I'd rather d
s
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