Thoughts about Heartland....
Posted By: H2O on 2005-08-04
In Reply to:
Has anyone worked for this company? What are their strengths and or weakness? I have been offered a position with them. I need an honest answer please!
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Heartland?
Has anyone heard of a company called Heartland Transcription out of Toledo? A friend of mine has been talking to them and wondered about it, so I told her that since I was online right now I would ask. Thanks! 
Heartland
You MUST be their recruiter.
heartland
TAKE EVERYONES ADVICE, DON'T GO THERE - BEEN THERE - WORST EVER.
Heartland
WOW! What paper was this printed in, the post doesn't mention it. Also age discriminations is llegal folks, and just fort he record HIS hired me and I am 58...make me wonder..................nola
Heartland
I myslef cannot help but wonder what is going on with Heartland. I currently work for them and scared I will end up without a job.
Heartland does.
xx
Heartland?
Does anyone have info or updates on what is going on at/with Heartland? I've heard about quite a few layoffs in the recent days. Thanks.
heartland
sometime back, there was a post in this forum regarding heartland's sale status. it refers to spi backing out of acquisition of heartland...
Heartland.....sm
Medical transcription business booming
Anshuman Daga
Bangalore, February 20
Medical transcription firm HealthScribe India, which uses India’s large pool of English-speaking graduates to enter medical data on US patients, expects its revenue to nearly double annually over coming years.
“I expect our turnover to grow at 80 percent compounded annual growth rate for the next few years,” HealthScribe’s Chief Executive Officer Tony Hales told Reuters in an interview.
The company, a joint venture between Max India and Healthscribe Inc of the United States, currently does $6 million in business a year.
The booming medical transcription business has become a $ 6 billion industry in the USA.
Transcription professionals key in medical data such as patient histories or treatment into computers after doctors in the USA phone the transcription centre and verbally record their observations. Once keyed into computers the data is transferred back to US hospitals via e-mail.
Global Centre
India has become a global hub for medical record transcription business with the establishment of high-speed telecom links and its large number of English-speaking graduates.
The fact that wages in this field in India are only 15 percent of US salaries is the biggest draw for firms such as HealthScribe to set up shop in India, Hales said.
“Our (HealthScribe’s) only limitation for growth has been time and experience,” Hales said. The company was not adding more than 75 to 100 employees a month to ensure that the quality of work is maintained, he explained.
Hales said it takes about four years for a local employee to match the quality of work done by his counterpart in the USA.
Other foreign companies in the same industry with operations in India include US-based HeartLand Information Systems and CBay Systems (India).
The growth of such services has been fuelled by rising demand to maintain basic hospital data and records and use these as legally recognised documents for US doctors to support medical decisions. Reuters
Heartland?
Who is spi? Thank you.
Heartland... now what do we do?
So... what do we do now guys? 
Heartland
So sorry to hear about what happened. They will lose their clients. Are any of you from MS, AR or TN???
Heartland
I'll bet the we take care of our people people have even them beat dirtwise.
Heartland
Very sad, well-written. Please, please, forward this to former Senator John Edwards at OneAmericaCommittee.com. Please browse the site and familiarize yourselves with the work the Senator has been doing. I believe HE REALLY CARES. Please anyone who has the time, browse the One America site. You can sign up for updates from them and help by signing petitions and just spreading the word. It's time for Americans to take back America, don't you think? Thanks all. God bless you all who have been treated in this fashion by Heartland, but consider that some way, in some fashion, the ones who did this to you WILL get their just rewards.
Heartland
The we take care of our people was supposed to be in parentheses but didn't show up in my post.
Heartland
I am sorry for all of you. I had the miserable experience of working for Heartland a few years ago. I stayed only 6 months so I didn't have to reimburse them $2000 for their flying me to Toledo for training (what a joke that was) me. For those of you who want to write their clients, be careful. It technically could be a violation of HIPAA. Instead, write the newspapers where the client is located. You can bet that their staff members read the letters to the editors. A letter to the client could just get buried by the administration. I know of at least 2 instances where a client was outsourcing to India, but their staff was unaware of it. Do not, of course, mention the name of the client. Call it a local medical facility or a medical facility located in this state or area if there is only one medical facility in that particular town... something like that. It has been a few years since I worked for Heartland, but while with the company, I edited reports typed in India. If any of you want to E-mail me with the city and state (no other information) where a client is located, I will be happy to write a letter to an Editor too. Best of luck to all of you.
Heartland
HCR Manor Care is the mother company for Heartland, Inc., they are NOT BROKE by any stretch of the imagination.
Heartland MTs.....I want to ......sm
tell you how sorry I am for your situation. Take some satisfaction in the knowledge that eventually Heartland will realize they made a grave mistake by outsourcing all their work overseas.
If you are interested in working for a 100% US company, perhaps I can help you. Just drop me an email through the board here. Good luck to all of you!! 
Heartland
YOU are so right. I have said all along from all the posts I've seen from MQ to anyone else. They cry gimmee, gimmee, gimmee. They don't get what they want, so they bad mouth the company, but OMG, don't even think of working on weekends (except maybe every once in a while), or a holiday, or after 5 pm. If that's the schedule they have been looking for, they are in the wrong field. You can't watch soaps and eat bons bons while you transcribe. I basically work the same schedule I did IN a hospital, usually all day Saturday and I work from 5 a.m until I have met my own personal quota. This is a good field but I think it has been trashed by those who thought it was a cushy way to make easy money. Wrong, wrong, wrong. It takes as much dedication to do well at home, if not more. I agree some of the companies have taken advantage, but by and large, a lot of these people do a lot of stuff they wouldn't do or couldn't get away with while working on site.
Heartland MT
I am suppose to work today but who knows what will be in store for me. Standby or work.
More on Heartland
Why do the hospitals that contract with Heartland allow the work to be in India? I know there are hospitals out there that do not want the medical records overseas.
Not from Heartland but if it was me sm
and I could afford it, I would take the rest of the summer off and collect unemployment.
Heartland
Does anyone have any recent information? TIA
Heartland
Wondering who bought them...
Heartland
Hi,
Heard a rumor that Heartland is going to close down its HBT in India. Can anyone confirm it as a rumor or otherwise.
just my thoughts on it. . .
I'm glad we have somebody to take a second look since we live in a litigation-crazy world and, let's face it, most of the time the doctors aren't going to spend much time reading before they sign. Still,it seems these days our pay is based more on our ability to put all the commas and semicolons in the right place than our experience and knowledge of medical terminology. All I say is give priority to the important stuff and don't over-penalize for the petty things. Maybe some of the QA people are English majors, but most of the MTs aren't.
My thoughts...
You may only get to actually transcribe 3 jobs per day while you wait around for feedback. Once you graduate and are put into the expereienced team, good luck! Most shifts they offer are 3rd and the managment well I've found nicer people at the DMV.
My thoughts exactly. Seems like the ones sm
who have no work or similar complaints are the ones with the most misspellings and grammar dysfunction in their threads. And this is English!! Makes a person wonder what errors are made in medical terminology. It's better to have it pointed out by us than by higher authorities at the workplace. With all the offshoring done now, we all really need to tighten up to keep our jobs here.
My thoughts are... sm
That they actually have too many employees, not enough work to go around! Other than that and the requirement to have unlimited LD, they are great to work for with a very friendly staff.
thoughts
You sound like management. People stay with a company for many reasons. There is no company that is perfect. Someone asked for information and people gave generalized information, positive and negative, not with rose colored glasses. It's better to get some honest thorough answers than some generic snide remarks.
thoughts
The work is hit and miss. Sometimes they are begging for help and other times there is no work available. They shuffle you around from account to account. They have picked up more accounts, but this seems to have created disorganization. The quickest way to get any response is with IM or a phone call.
My thoughts .....sm
This is not an opinion strictly based because I work for Shapin, this is in general....
Yes, we all deserve the best paying rate. But with the economy the way it is today,it just plain ole' sucks! Its not the companys fault because they can't pay top dollar, I blame the economy. We cant even get a decent waged job outside of the home...
Also, I would rather take a lower pay and deal with a company that is very understanding, friendly etc.. Rather than dealing with those holier than tho MT's and QA's. Its not worth the headache anymore... And I at least know, that if something comes up, (personal/emergency) I know that Shapin will be understanding to the situation and I dont have to worry about being yelled at the next day for not being able to commit to the job etc ..
Now, as far as the whole outsourcing matter goes, whether we like it or not, it is there. It's everywhere. We cant do anything about it... Are we supposed to shut off our phone because our CS reps are Indian?? Now before I get bashed for bringing this up, I just want to say that No I am not in total agreement with it, but obviously they are here to stay and we cant get around it....
Thats pretty much my 2 or 3 cents.
my thoughts
I think we pass but when they see how well we did and how many years experience we have, the say we did not because they know we want/deserve good pay which they do not want to pay. Just my thoughts.
here's my thoughts
I know I'll be shot down in flames for it but, here goes! :)
First, I think base pay should be premium with generous incentives for production, night/evening work, weekend work, specialties, and difficult dictators/accounts.
Second, I think there should be an absolute standard for employers: They scream they want quality and production at the same time. The only way to get this is to hire well seasoned, experienced MTs who have the production capability. I believe all students graduating from MT courses should have to work inhouse in a hospital or clinic (if that is all they want to do) before working from home. It takes too much time and energy to train them. The course is just more of an outline of what they'll need, to make them familiar with what they will see/hear in this work. It does not educate them and prepare them to be even entry level in most cases (I know what I'm talking about - I see entry level new hires).
Third, I think MTs should take notice and realize that not one single company is in business to give us jobs. It IS a business and it must be run that way. The hospital/clinic/physician is our client and we have to serve them. If MTs do not want to do that and work with their employer, they should simply work for themselves.
Fourth, I think MTs should actually take a professional attitude to heart. All of the message boards are full of the most hateful, catty, snotty, judgemental, whining people but they want to be recognized as professionals. We don't appear to be a professional group because we are not acting that way, speaking that way.
Last of all, we need to realize that the MT industry is not the only one changing -- all businesses are changing. It will not go back, it will not reverse, it will not turn about. We have to learn to adapt, change, and make ourselves necessary for the future. Doing the swollen chest/head routine won't get it. Complaining won't get it. Threatening to quit or unionize won't get it. Making a dedicated effort to be better at our work, difficult dictators and all, WILL get it.
Fire away! I've put on my fire-proof clothes and am leaving the building! Won't bother me.
JMO
My thoughts
I am not a butt kisser. You can do everything right and it still does not get you anywhere in this business. Been in clinic and IC. It is the same everywhere unless you are climbing the corporate ladder, which I am not and do not intend to.
Exactly!!! My thoughts exactly (sm)
That is what I am trying to say in postings above. It is OUR GOVERNMENT and BIG BUSINESS creating this issue, NOT American quality.
TRS Please Let me know your thoughts..
Okay, I am a newbie and I have taken a leap of faith to go with TRS, I have been on and off this board and see that there are some wonderful AND experienced MTs on here. Any info you can give me on what you know about this company would be great! I am a military spouse and we have recently gone from a two income house to a one, we just spent 5 years in Germany and we bring back a 2 yr old, a 1 year old and one on the way :) Because of this I decided to go down the MT road for a second income to be able to stay at home.
Any information would be greatly appreciated!! I am really just wanting to know I am going in the right direction. I know there are plenty of 'better' companies out there, but I need to get my feet wet before they will touch me.
All comments are welcome!!! Thank you for your time!!
V/r
Michelle
Second thoughts re KS
This week I was offered a job with KS on a new hem/onc account starting soon, which will use the Allscripts platform. I actually did accept their offer, but after doing so, I am having second thoughts. The company I am working for now has been very nice to me, but the hem/onc account I am on is a very difficult one with a lot of different dictators. The new account for KS would not have half as many dictators. The cpl rates are very close, but I am not sure I want to go through all that new stuff of learning a new platform, new dictators, etc. Has anyone else out there ever decided to stay with the company they are with even though the new account being offered would be much easier.
Would like to get some opinions regarding this. Has anyone else decided to stay with their present national and not take the new job offer? TIA
Second thoughts re KS
I posted a message on 11/17 regarding having second thoughts about going to work for KS. If you did not see that message, would you please read it and tell me what your thoughts might be. I need more feedback before making my decision.
Your opinion is appreciated. Thanks.
second thoughts about TT
I have accepted a position at TT. Now I am having second thoughts about leaving MQ. I was so impressed by all the wonderful TT talk a few weeks ago, plus at the time being miserable at MQ so I applied. Now my MQ work is getting better and now reading this post, I am getting nervous. Worried about working 8 hours a day on the weekend, plus what if the work is worse than at MQ??? I am just getting nervous about the change, I hate change. Just needing to vent, thanks.
Don't have second thoughts
Don't listen to the bipolar people on this board. I swear ... one day everyone is praising TT ... next day bashing them. These people are on a constant hormonal pendulum or something. I have been at TT for 2 months now. Aside from the insurance going up (and I'm willing to wait this out), I have been thrilled with TT and love the account I am on.
Is TT having a few communication issues the moment ... perhaps. They are growing very, very fast (sometimes you have to take the big accounts when you can get 'em). They are great people to work for. This will all even out ... they just need a little time and patience.
People are crazy on this board. One bad day and they want to throw it all away. That is just not how life works. It is like they are looking for an excuse to walk out the door ... anything. Like the MT who totally misread an e-mail about when to page after hours. She didn't even read it thoroughly (or correctly) and she is on here blasting TT left and right saying she is quitting.
People act like they will just leave a job, start another tomorrow, and life will be dandy. Changing jobs is stressful, and there is always somewhat of a loss initially whether it is PTO, waiting for insurance, or just taking time to learn a new account, creating normals, learning the names of the referring docs in the area, learning city names, etc. This all takes time (which means money for us).
These people who have a few e-mails that go unanswered or don't get answered as quickly as they should need to realize the GROWTH TT is experiencing, which is a good thing. Have a little patience or bring your concerns to your supervisor.
TT is an excellent choice. I hope you enjoy your new position. I certainly have.
My thoughts sm
I have used both Bayscribe and Extext. I use Smart Type, can use InstanText, but like the ST much better (I am faster and more accurate). Extext is a Word client, Bayscribe is an internet platform.
I had trouble with capping the first letter of each sentence with Bayscribe. IT would not do it for me THERE no matter what I did. ADT info is easy to find relative to other platforms, but Extext is somewhat easier than Bayscribe. For ME, Bayscribe had too many slots that I had to put the mouse on and put my cursor there. I hate using my mouse and I feel it slows me down significantly. On the plus side, you get a line count of a document just as soon as you send it. That is wonderful, but the companies I worked for on it didn't pay me on that line count, it never matched. I didn't work for MDI at all, so I am sure it is different there. They have an excellent reputation and the companies I worked for do not.
Extext, if you know it, that is a plus. You won't spend any time fighting its ins and outs. I have to say that EXT is much more user friendly in the document. You can't number in Bayscribe, not the way you can in EXT, which is what you see is what you get.
The most I ever got in an 8-hour day on Bayscribe was 850 lines. The most I have gotten on EXT for that time was 1900 in more like 9 hours. Productivity was better FOR ME.
You are an individual and you have your own thoughts and needs with regard to a platform. This is MY experience. Now, if you really dislike EXT, go with the other. If you don't mind it, I'd say that was a better bet for you. Bayscribe is unweildy as far as I am concerned.
My thoughts exactly..
my husband started out 24 years ago with his company at right around minimum wage and has worked himself to a six figure income by HARD work, working overtime when asked, putting forth more than the guy in the cubicle next to him and not whining about it and being a valuable employee. Sure, he could lose his job tomorrow, that's why we don't live like we make a six figure income. I was fortunate enough to marry a man who has a terrific work ethic and his income shows it. We pay our fair share of taxes and then some; we have a right to complain about it. We are tired of supporting people who can't, won't or don't know how to take care of themselves or better themselves.
My thoughts......
If you only have 2 years experience, a hospital may be exactly what you need. I started out in a hospital position, fresh out of high school. There is someone sitting there, who can answer all your questions. And I agree with the other poster, when you are typing in an area you live, you just know things, like doctors, places, stores, etc. Maybe you can do both. Good luck.
My thoughts on this
Say I'm happy at my job. I come across someone asking questions about my company in general, so I take a quick minute to answer. That person emails me privately, asking a zillion questions. I try to answer their questions to the best of my knowledge, rooting through my manuals for answers, looking up my production figures, etc. This takes me a good long while to answer all their questions thoroughly, and throw in a few extra facts that I think of in the process, trying to present an accurate view of the company, pros and cons. I know my company is offering a $500 bonus for me AND anyone I recruit - so we both get a bonus if they mention my name.
You're saying I should not mention that bonus? I should take time out of my busy schedule to help a stranger, and then I'll get accused of greed if I mention we can both profit from our correspondence? Wow, that's gratitude! I guess I'll just ignore any private emails from now on and refuse to help anyone.
Some thoughts
Is this top person you are dealing with the owner or just management. If it is not the owner, go over the person's head (to the owner if necessary) and discuss what is happening. Maybe that person would put a stop to it.
Have you spoken with other top employees to see if this is happening to anyone else? It seems odd that the company's pay/benefit program is such that it is not worth it to them to have top producers. You would think that is what they would want!
If there is BS going on, maybe you can find some proof if you fish around a little bit and have some sort of legal recourse.
Good luck and let us know what happens. I wouldn't just walk away yet. Maybe this can still be corrected.
Your thoughts
have the same problem on the weekends with them
My thoughts exactly...sm
And when we are told something, it's at the last minute, no kind of warning. I don't think it's for sale. I think the managers are told to keep their mouths shut. I can't believe I still work at Spheris.
My thoughts exactly, thank you
xx
thoughts
First, only you know how important it is to have equipment provided to you. Other than that, i'd go with the 2nd offer. Because if you are doing work types that you are not that great with, you will be going a lot slower and probably making less money anyway. Plus, you may be less happy doing you job because of the difficulty/stress factors involved. Now if you really love a challenge and would prefer that over being bored, then you may chose the former offer. Good luck!
Some thoughts
I've been in this industry for 20+ years. What I have seen is a lot of fudging around from other companies about how they interpreted AHDI's old guidelines on what constituted a line. This has led to tremendous disservice to the MTs who are working on production. It's also made it hard for ethical companies to compete with the big guys who have looked for loopholes in the previous line definition (read up on the class action lawsuits against one of the largest MT employers if you aren't aware of this). So I think Jay is on the right path in doing this to keep the company competitive with the others that aren't as ethical and to get ALL of the MT companies on the same page with regard to what a line is. There needs to be one standard. This needs to be absolutely clear in contracts among MTs, hospitals, and the MTSOs out there, or the MTs and the good companies will suffer.
M-TEC is a great school. Their graduates have been awesome. A partnership with them will be a good thing, I think. I can't think of any way in which it won't. Current employees don't lose their jobs. Now the best students don't have to start with some of the sweatshop mentality companies out there like some of us old timers did just to get a foot in the door. Remember those times?
No, I'm not in management. I'm in QA with Webmedx. There is no perfect company, but this has come as close as I've ever seen any MT company. This one has gotten better over the years as they've hired new management and replaced some old. I have been in admin with other companies, and I have seen a whole lot of dirty dealings. I'm not seeing that at Webmedx. I don't get to see everything admin does, of course, being in QA, but I do see some things. What I can say is they're functioning much differently and more ethically and honestly than any other MT company I've ever worked for. The culture is different. There's no feeling from management that they're out to take advantage of the MT.
There are things they can improve on, of course, but I truly think this is as good as it gets in the MT field, and you don't even want to know how many MT jobs (IC and employee) I've had to compare it with (too many!). Too many of us can relate to having the long list of employers. We had to do it because we had to keep rooves over our heads, and we only barely did that with the way they took advantage of us.
I think this company is doing the right things and heading in the right direction.
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