They said this on a DSG2 conference call

• DSG, What's going on? - Worried
  • My guess is that they've overhired again. nm - Annoyed!
  • I know that DSG has their accounts split into DSG1 and DSG2 and I've noticed that the numbers for - memt
  • Please don't tell me this! - :(
    • They said this on a DSG2 conference call - sm
      • Are all of the accounts coming from MQ ? - nm
        • Ya know... - sm
  • DSG certainly isn't going to tell you. - sm
    • Well, we seem to get nothing but pladitudes on the conference calls, sm - Worried
      • They don't like being honest, not about outsourcing either. - anon
        • Bingo! - sm
          • Like that is really going to happen. nm - Worried
      • You would think that would be the case but that is not their style, unfortunately - Ohio-KS-MTMom
      • Sorry, spelled platitudes wrong and it actually is not the right word. nm - Worried
      • Sorry, spelled platitudes wrong and it actually is not the right word. nm - Worried
  • brings back old memories . . .I certainly don't miss it!!!! nm - anon
    • Where are you now? nm - Worried
      • not going to tell . . . things are very very LOW where I am now also nm - anon
        • thats DUMB! above you say - sm
          • uh more than one anon??????nm - fellow FN'er
            • ooops - anon
  • This sounds like typical DSG to me... - Ohio-KS-MTMom
    • Can't believe this is still happening - former DSGer
  • Does DSG do a lot of MQ overflow? - s/m
    • Why does it matter? - DSG'r
      • Because I worked for MQ and didn't have work - How would that grab you?
      • If I have work, I'm good with it but - sm
      • Don't work there but was wondering the same - kt
        • That's my point. sm - Worried
        • Work for MQ and would rather share with you all than our ILP (international labor partners). sm - SM
          • Not to mention DSG seems to pay better - s/m
        • Nobody said they had done that! - DSG'r
    • Maybe this happens a lot. Used to work for TransTech and when work was low (sm) - SM
    • Well I am dumbfounded. That would explain my call from MQ - sm
    • I don't really know. sm. - Worried
    • They were running an ad recently for help. Does this go on all the time with no work there. How - LANMT
      • I don't know about MQ overflow but I have not - run out of work... nm

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We’re so glad that you joined in this afternoon’s conference call announcing the merger between MDI and Transcend Services.  This is an exciting time for all of us, but I know that even good changes can bring about anxiety and I want to assure everyone that we are here to answer your questions to the best of our ability.   

All MDI team members are encouraged to send any questions or concerns you may have that are not addressed in the FAQ sheet you’ve received to TeamMDI@mditrans.com so that we can address these in team conference calls which have been scheduled for Thursday morning (your team lead will provide you with the details).   

Dorothy, Don, and myself, will continue to be available via email to everyone and will respond as quickly as possible to your questions and concerns.  We urge you to utilize the TeamMDI@mditrans.com email address for all your questions so that you can be assured of receiving the most accurate information as soon as possible. 

We look forward to continuing to work with each one of you as we move to the future.    

Thanks,

Carlotta M. Buckley

MDI – Director of Transcription Services

Interesting quote from that press release:

...including the conversion of some of MDI's business to Transcend's speech recognition-enabled BeyondTXT platform,...

My antennas went up right away this morning when the call began.  It was acknowledged that this news must have come as a surprise to us, but when our moderator said it had also come as a surprise to her only a few days prior, my hopes for some honest and forthright information went down the tubes.  It seems to me someone who was moving up in the chain of command would have known what was going on much longer than a couple of days.

I took advantage of emailing one of the team leaders from Transcend last night with some questions about the flexibility of the schedules and shift work, etc., and here is the answer she gave to me: 

We do have shifts instead of line count commitments, but we also never discourage anyone from working extra, and in fact we are always asking for extra help, so that isn’t a problem.   Everyone here logs lines and hours for payroll.   The hours are because if you work overtime we do have to pay that.    We do usually ask that you see if overtime is allowed first, but it’s not that big of a deal because most of the time we are so busy we approve it anyway, so yes if you want to work more you certainly can.     We consider $900.00 gross a pay period fulltime.   We used to count it in lines, but now we have come up with a money amount.    That’s easy to achieve actually, but you don’t have to stop at 900 by any means, it is just minimum to remain fulltime. 

You will see, more often than not, we are begging people to work extra.   We cross train on platforms and most people have primary, secondary, tertiary accounts.   If one isn’t busy another one is.   You will not be constrained on the amount of money you want to make ...

So, if that takes any mud out of the water for you that's good, but it still seems that our flexibility and earning capacity will depend on someone else.  I certainly agree with everyone about the pay scale.  You can't convince me that they have gone through all of these negotiations and pay has never entered into the picture.  I believe it will be just exactly as one caller said this morning, they will attempt to equate the benefits with the pay, so I guess when my power company comes to shut off my electricity I can send them over to Blue Cross/Blue Shield or whoever to get the balance of my money. 

I'm hoping for a recap email regarding the conference call.  In the meantime, anything interesting or noteworthy?  I'm definitely torn on this one, and hoping for some good news.

Thanks

that we would maintain our flexiblity and be able to meet our commitments in a 24-hour window.  Are you saying there are set shifts?  That is huge for me, as I cannot work a set shift around my kids' ever-changing schedules.  Right now we are required to work 2 weekends days per month and we commit to X number of lines per day on the days we schedule ourselves to work.  We were told this flexibility would NOT change.  We also do not request holidays off, but schedule ourselves to work one holiday per year.  We write our own schedules and submit them every 2 months.  The flexibility is the biggest reason I have worked for MDI for years and the only place I wanted to work again after taking a year off to be with a newborn.

I like my current accounts, but am willing to also learn a new platform/account to make sure I have enough work.  But the flexible scheduling is imperative.

Please give me the details.  :)

I'm glad to be working for Webmedx. 

both sides have been running a little low, may be due to the emphasis on tight turnaround time.

I hate them, hate them, hate them. 

I have worked a few places where conference calls were utilized and INVARIABLY they covered things that could easily have been covered in a memo, in a couple of paragraphs even, only the call would last half an hour to an hour.  They were always a COMPLETE waste of time.   Paid or not, they were just unbearable.