They offshore, lots of comments lately about

• eSmartmed - ONTmt
  • They offshore, lots of comments lately about - what I know
  • I worked for them for a few weeks. Very nice people (sm) - nm
    • I agree platform awful and they deduct for mistakes, to the tune of $10 per report. - nm
  • Who told you not to? - BTDT

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their poor or lack of communication.  Their pay scale is weird, depends on shift, year's experience, CMT, account, etc.   I talked with 2 different people when interviewing, recruiter was not honest with me about the account they wanted to put me on, thankfully team leader was.  I had previously worked on that account with another company and it was a horrible account.   I can't remember if they had more than employee status or if they provide computer, but if you look at their ads on the job boards it should say. 

I was told platform was DocQScribe and also WebCorrect was mentioned.  Never used them so don't know much about them, but I haven't heard good things about either.  Each report had 3 files, 2 of which are not voice files, but supposedly they compensate you 3 (?) lines for each report.   Sounds like a pain to me.  

Are a Transcriptionist who has worked for MDI-MD?  Would you mind giving your 2 cents on your experience?  I'd appreciate any information.  NOTE:  No recruiters need reply to this!  Thanks so much.

This is definitely a wonderful company to work for, especially if you need benefits.  The supervisors are very nice and very helpful.

This company does have some absolutely terrible and horrendous ESLs, but on the other hand, you can send blanks to QA and are not penalized.  You do have to remember that if you send a report with a blank to QA, they analyze that report and it goes toward your QA score for the month, which they do on random reports and also, as above, any reports sent to QA for blanks or questions. 

Also if you are looking for flexibility, know that they are not very flexible with your schedule.  They want you to work the hours you committed to and not type outside your schedule very much.  They will, however, let you off for doctors appointments, etc.  If overtime is offered on your account, though, you will get lines-and-a-half.

One other thing is that they do expect you to do your committed lines for the day.  In other words, it does not seem like they will compromise this with a very good MT who has high 99s on QA scores but is just not as fast as she used to be.  Some places say if you are putting out very good quality work, they will allow you to do just under the required line count for the day or pay period.  Axolotl does not really hold to this idea.

Lastly, to add a cc to a report, you have to click on a separate toolbar button, and this is extremely slow to bring up the doctors' list to choose from.  This does affect your momentum, and some people have a wait literally of a few minutes for the lis to come up.

All in all, Axolotl is a good company.  Above are just a few things I feel might make a difference to someone considering them.

I don't understand why people come on here complaining because they have to produce 1200 lines a day when they new the minimum line requirement before accepting a position.  It sounds like they don't want to work their schedule that THEY MADE themselves and AGREED to work.  If you don't want a schedule, then work IC and receive no benefits for another company.

Axolotl does expect you to work the hours you SET when you accepted the position.  They are very flexible to work with if you need time off or to rearrange your schedule but to be late every day or quit early daily, no they are not flexible with that.  They have TAT agreements to reach and need people there when they say they are going to be.

As far as making line count, they do expect you to be able to reach 1200 lines a day but they also are very patient with new employees.  People they hire are told in the interview that they have to produce 1200 lines per day.  If someone cannot reach it, then they shouldn't take the job.  The platform is easy and you have a lot of resources given to you. 

As far as the ESLs, there is 1 account that is high ESL and they are horrible!!!  But this is 1 account out of how many acute care accounts??  If you are not hired to work that account, then you do not have hardly any ESL dictators.  If you were hired to do that account, then you were told up front that it was a high ESL account.

As far as the CC button, I believe it has been sent out in at least 2 e-mails that the next patch/upgrade that support is going to do, the CC button will be fixed.  Did you not receive this?  I never have to wait more than 30 to 45 seconds.  Is it a pain sometimes?  YES.  Has management acknowledged that this problem exists?  YES  Are they planning on fixing it?  YES

Other than a brief wait for the CC button, the system is not slow.  If you have to wait even 1 minute for the CC button, you still should be able to meet your productivity requirements.  Someone not working their schedule or meeting productivity is not an Axolotl problem, it is an EMPLOYEE PROBLEM.

LOL--Scribbles, I have to say thanks for the laugh!  According to others' comments, I should apparently be on some heavy medications for being so psycho!

I have to fess up; it is my help-wanted ad.  Apparently, trying to fill everyone in on the details makes me wayyyyy too difficult to work with?  In the past, I was tempted to apply for online positions, but I always felt they lacked in a lot of detail, which kept me from applying for the jobs.  I figured that if I supplied all of the details up front in my ad, then it would help to keep the same questions from being sent to me from people interested in the position.  Sheez, no matter what ya do, someone is going to find flaws in the plan.  Calgon take me awayyyy! 

except that when they say IC, they really do mean it.  I've been an IC other times where they wanted some ballpark shift hours, then called and bugged the crap out of me if I was late a few minutes logging on, or gave me grief if I asked ahead of time to to work other hours occasionally.  At one MTSO, even though I had prevoiusly scheduled time off, some attendance-taker would call demanding to know why I was not working, and this happened EVERY TIME I TOOK OFF! 

Naturally, you will find more work at certain times and on certain days, but you'll figure that out pretty quickly.  If you can be flexible, you will have more than enough work.  Have yet to seriously run out of work.  It may get thin once in a while but no hours or days of no work.  I think they are pretty efficient in their hiring practices, but they really do expect you to produce the number of lines you estimate on your schedule. 

MDI seems willing to pay for experience so don't be shy telling them what you want.  Good luck with your interview!

the comments I made were not due to bitterness.  I left on a good note not wanting to "burn the bridge" so to speak.  I make more money at my other IC jobs than with Transcend.  Each individual must choose which job works well for them.  It's nice you are happy and making a decent wage.  I wish you the best.

I've seen in the archives comments that their platform is not well liked, other than that ... do they have lots of work?  is QA a mess?  will they allow overtime?  are benefits/PTO any good?

Any help is appreciated.

Considering them.  Need info.