They have a "front" office in Mass.. but your supervisors and QA are in India.
Posted By: What I know.. on 2006-01-08
In Reply to: Info on Focus Infomatics? - sm - confused
Your tech support is also based in India. You communicate with your supervisors via Yahoo IM. They are in India so when you have questions they are the ones answering your questions. Good luck with the communication. Also, remember your paycheck is penalized for errors. This would not be so bad if people sitting in India were not the ones QA-ing your work. That is where the real issue comes in. If I can hardly communicate with them, why would I want them in charge of my paycheck. I mean truly do you want them deciding what is proper English, I think NOT
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They are strictly Indian-ran with a "front" place of business in Mass.
If you like getting low pay and badgered everyday by people either A. Do not understand English or.. B. Do not WANT to understand English, then finish their test.
The only positive is that they pay on time, but they do move paydays a lot so that you would count on having so many days in that pay period and a day or two before the pay period is to end, they move that day of the pay period end so you'd end up with a day cut off your check that you expected. It seems very odd to me why the pay period would change so much. Also, your line count never seem to match up. You will work on a 5-page report for an hour and somehow you only end up with $8. The other down side is that you will have Indians quality checking your work, which is bad enough.. but then your pay is docked according to what accuracy rate they give you. As you can see... too many red flags. The best word I can think of to describe them a company is.. RIPOFF...
No.. your tech and supervisors are on IM from India.
All I can say is.. BAD COMMUNICATION..
go work for them and you will see - managers, supervisors all from India and IM you to death! nm
x
And their office in India employs over 3000 MTs.
abba dabba
Neither. The owner has homes in KY and IN. The office is in India. nm
I heard it was the company that bought their office in India. SPI?
/
That is the owner's home. Office is in Ahmedabad, India. It is deceptive sm
to advertise otherwise. All of the work is sent to and comes from India.
The main office was in Bolingbrook but they built an office in Yorkville last fall. SM
I think that the owners live in Yorkville, so it was built close to their house. Nice office, just pretty far out.
Just curious, is the MQ Nashville office the old Lanier office? nm
nm
I don't work in the office and never claimed to. I am just saying that since the new office open
October with everyone of the admin staff in one place, these problems do not occur any more.
Mass exit sm
Sorry, but I don't think this is the answer. Back in the 70s? 80? (sorry, I forget which) our man in the White House swore he would break labor unions (though he, himself, was a card-carrying member of the actor's union) and he DID. The American workers bought into the "unions have outlived their usefulness" propoganda and now union membership is at an all time low. Without bargining power, workers have nothing...united we stand, divided we fall. And EVERY American worker is falling FAST. Wake up America.
Springfield, Mass. nm
x
Has anyone who received the mass
emailing from Keystrokes received the promised phone call yet? I have not and am just wondering
Breitner in Mass. NM
><
StenTel in Mass.
Sorry, I meant to add that I would like info on StenTel in Springfield, Mass. Thanks in advance.
mass firings
They had a conference call recently for which US editors were asked to call in. When they were all on the line, they were ALL fired! Talk about unprofessional!
Also, when people quit or are let go, they are not being replaced; often, when they ARE replaced, it's not by other US employees.
They are taking the easier, longer-winded docs and giving them to offshore workers to do, leaving the US employees with the more difficult, hard-to-understand dictation to do while at the same time are pushing for more and more production/lines AND stepping up the auditing AND requiring feedback to be done on worse and worse work from overseas - basically resulting in people not being physically able to make quotas nor keep quality at a premium. They then are firing people who fall below what they say are the minimums, not taking into account the conditions which THEY are imposing on us and which make the job more difficult and much more time consuming, and the massive also-time-consuming amount of feedback on crappy transcription (and HA! editing) overseas. It's discriminatory no matter how you look at it, too: There is no way that the work of the overseas 'editors' can hold a candle to that I've seen from US editors, yet the US people are being fired & forced out left and right while the overseas folks are being allowed to keep their jobs and even being promoted.
SPi has been 'testing out' voice recognition on a major account for quite sometime; when they started it, they fired most of the US MTs and promoted offshore MTs to Editor positions.
They are losing accounts like crazy; some they lose on purpose, but others are lost because the clients are upset and/or dissatisfied with the lack of quality, service, etc.
Run, DON'T WALK, away from this unethical company while the choice is still in YOUR hands...before they fire you or sweep you up in one of their recent mass 'layoffs'
and when you DO leave, make absolutely certain that they pay you any unused vacation (AND unused/owed PTO for those prior Cymed employees). They don't do it automatically. They told one person who quit recently that they had just decided not to pay the PTO out - even though they put it in writing in the benefits package cover letter in January! Someone else who left tried to collect unemployment but couldn't because SPi had her listed in another state completely than where she'd lived for all the years she worked for them - she got hired after months but never did collect any of the benefits she was entitled to.
This company represents all the worst of human nature.
Mass Firings
What can one do to protect themselves from these evil doings? How can they get away with not paying out PTO? I am beginning to think that their transcription branch is just not important to them and they don't care what happens to it (at least in the US). It is obviously clear they don't care about the US MT.
Is this the Sten-Tel in Mass?
If it is, then I worked for them for about a year over a year ago. I do not remember that statement in the IC contract. That must be something new. I left that company because their QA would mark something wrong one day and then mark the same thing right the next day. You never knew what you should do and then they would send you nasty emails saying you need to get off of QA or else. I wouldn't recommend working there.
With all of the mass hysteria can we please
I have to be honest... I love my job at TT and when I got the e mail it did not bother me at all. I simply did not sign up to be one of the first to try the VR (I have done it elsewhere and did not care for it personally, nor did my bank account). Anyway, my strategy was to work as hard as possible now, and keep an eye open toward other companies that do straight transcription. If I am forced to do VR, then I would still stay at TT and train as best as possible with a second job picking up the slack of the bills. It would be more hours, but it would have to happen b/c I cannot afford a paycut as I have only me to depend on (no other incomes to help). Then, I came on today and unfortunately, I read all of the posts of panic and hysteria and felt like giving up, going to bed and pulling the covers over my head and or getting an Rx for Xanax....
I understand we all need to vent, but is it possible to try to work together to find solutions or boost each other up while this is going on instead of fighting or getting into a panic? One poster here, I see, is looking for suggestions for companies with straight typing options. That is a good idea... What other positive options can we come up with together so that we all don't go down in negative doldrums. Panic will not help my line count today, but the bill collectors don't understand, nor do my children who depend on me...
Anyway, my approach will be if my check takes a hit, to continue as I am, and if I am asked to train VR without a complaint while I take on another job to fill in the gaps. Does anyone else have any positive ideas to add? If we can come up with a list of options instead of griping, maybe we can all have a good and profitable day with a plan for the future.
Thanks in advance for reading this... Even if no one has an answer to this, at least I got it off my chest...Have a profitable and enjoyable day/weekend.
This law only applies to mass
X
Supervisors
I heard the supervisors on the voice recognition side quit? So wouldn't you have had 2 different sets of supervisors by now?
MT Supervisors
Hello, could anyone tell me how you become aware of the supervisor positions? Do you just submit a resume to a particular company or simply wait for them to advertise the need for a supervisor at the company? Thank you very much for your help.
Two different OSi supervisors
One has been there a while and the other is new, one it is her own choice and the other it is not. I was right about the last one a couple months ago so mark my word. I'am not MT just someone who knows.
Supervisors usually better than that. Maybe they are in
xx
Why do supervisors ask for more?
I work 37 hours a week which is full time. After the last upgrade I finally got my line count up to the minimum last pay period which is 10,200 lines a pay period. This week I am on my way to 12,000 lines a pay period.
I was notified by my supervisor that my editing hours are only 20 hours a week and that if I do not bring this up I will be asked to consider moving to part time status!
Also, corrective actions will be sent out if we do not produce the minimum on a daily basis. We have been out of work for a few hours every day for the past 3 weeks!
What? I am doing more than the minimum lines in my scheduled time frame but they want me to do more. I have to clock out for breaks but I have to work a schedule and make up the time I clock out. So, basically they want 300 lines an hour to maintain a PTO rate of $380 a pay period.
This is some kind of weird and I do not see why, if my line count is up, QA percentage is down, that they want more. They never did address the fact that we are low on work how is that going to factor into this problem.
P.S. I work for Spheris.
Supervisors
Do you have enough experience to find other work? If so, move on. The only way this will continue is if we let it. If benefits are an issue, I would work toward finding another job that pays bene's and move on. I'm not saying it's easy but it can be done.
why do supervisors ask for more
You have to work at the same place I do. I got exactly the same message. How can you get hours if there isn't any work. Too much OT and then nothing left for us who do have to work our hours.
Supervisors at MDI
I left MDI as soon as they announced the merger, but I had been there three years and was consistently treated with kindness and professionalism by everyone, the QA staff, my liaison, and the techs. I cannot recall one instance of ever being treated discoureously. On the contrary, the kindness and professionalism of the staff was one of the things that drew me to MDI.
Maybe they think a lot of MTs are going to leave en mass with the new pay plan so they are getting
ready. Have you noticed how they have been dragging their feet to let us know probably until Summer is over so they have plenty of staff. You KNOW they already know what it is so it is just a matter of timing is all. Yep.
I had a feeling there was a mass exodus
earlier this year. I hung in there with them for six months, but they kept running out of work. I asked to be trained on a second account, but it didn't happen. My supervisor was very nice, but it just didn't work out. I also have 17 years of experience, and had 99+% QA scores. I agree with some of the comments above about looking things up, etc. Oh well...
Sten-Tel in Mass. pays this way. nm
s
Also, don't mass mail your resume.
If I receive a resume and I can see that it has gone to a dozen other companies, too, I'm not feeling the love.
Sten-Tel, Springfield, Mass.
Anyone familiar with this company? Could not find any current info in archives. Pros and cons, please. Also, what platform do they use or does it depend on the account? Thank you.
Am I the only one who works for Sten-Tel in Mass?
I am having probs with their QA and wonder if I am the only one dealing with this?
Hoffman Transcription (Mass.)
Anyone work or have worked for the above company, would you please state how you liked working for them, pros and cons, please. Thanks.
Someone said Transtech sent out mass Email
saying which shifts and days they are hiring for. Care to share what they said so I will know whether to bug them. If it is not allowed here on this board no problem and I will apply anyway. Thank you.
Can't get paid in the office if you don't work in the office.
JLG has MT's working at home, not in the office, not to mention working out of state. The mail is the only way to get paid since they have temporarily suspended direct deposit. The only ones getting paid on time are the ones that do work in the office, like the management and people answering the phone.
Closed FW office, Indianapolis office too. nm
xx
Put it this way, the managers over the supervisors
are lucky to make that in some companies! That is way over the top, I highly doubt it.
MT company supervisors
I just started with a large MT company. (My first online job) I was set up by tech support and then let loose. I am self-reliant so I am working fine, but I never hear from my supervisor. I finally sent him an e-mail with questions that he said he would answer. It is two days later and I haven't heard anything.
I was just curious if this was typical for the industry?
Ms. Newbie
Anyone contact their supervisors yet
I have googled both Medware and SPI and this is the only place where it talks about Medware being bought out.
Still curious which supervisors are on the way out
.
Agree it is supervisors
I had an awful experience with Diskriter, after leaving my job, my start date was delayed twice, then when I started, I had the worst supervisor/QA who was insulting and picky to the point where she and another supervisor had me on the phone in tears in front of my son, they were so rude and nasty, demanding and threatening over mostly really non-major errors (style etc.). These were similar errors to previous reports from current employees I had noticed on completed reports. They told me to type 3 reports at a time and send to QA for feedback before I did more, but I would not get any feedback until hours later, just sat staring at my computer waiting for a response. Then the account I worked on was constantly out of work and employees were told to take mall days!! Who could shop when there was not work and you had to use PTO, if you had it?
I finally quit after 2 1/2 weeks and am working FT for another national and as an IC, off of QA and very happy. DR also shorted me 8 hours of pay on my final check and my supervisor refused to respond to any of my numerous emails. I finally had to contact the hospital HR department and they let me know I had not called in properly on the system my last night (probably because I was so upset from the constant bashing I received daily from DR). Even though DR knew I worked those hours and I had sent in both my work and my timesheet, they never did anything at all to rectify my pay shortage, or even respond to my emails. This was the worst experience I have ever had in my 15+ years in transcription. I suppose it is what account you are selected for, but from what I see posted on the seeker's board, it is probably the same one I worked on.
How the heck do you know what all the supervisors
xx
I have no problems with the supervisors at MDI,
however, I do not work there, so it would be hard for them to cause problems for me. 
Bet a mass exodus is taking place.
cc
This was a mass email, about docking $10 per report.
p
Trying to beat the mass exodus. May be hard to
Lots of info in the archives. Seems to be a mass
exodus going on.
Well I hope they are ready for a mass exoduos over this
not sure why they think people will hang around not getting paid.
Here's The Federal Law on Mass Layoff Notice
http://www.doleta.gov/programs/factsht/warn.htm
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