They're the old Lancesoft, have Indian techs, terrible service, and pay issues. Friend was with
Posted By: them. Awful! nm on 2006-02-04
In Reply to: Has anyone worked with Acetera before? - inquiry
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The Indian techs toasted a friend's system when she tried to
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Do they still use Indian techs in India to set you up
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You'll have too much down time and their Indian techs are IN India! Pay is late, too. nm
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They'd take you on, but their Indian techs and office support makes for an awful way to start you
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You'll regret it. Indian techs in India, late pay, lack of communication. nm
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No problems with the Indian techs setting you up or any problems with their program? Bud of mine
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Focus has always had a bad reputation as an Indian company to name a few issues
so my belief is that they include that so it sounds like a more creditable company. JMO
Global Transcription IS a nice small service, has a good rep. Superior Global has Indian conn-
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Now you're cooking with gas. The service is
not the MT. SubCs are paying their MTs 21.875% less than the MTSOs are paying their MTs without benefits for the SAME WORK. Equal pay for equal work should not just be issues of race, gender, nationality and sexual orientation.
But that's not all they are doing. Ever hear of the slippery slope? The more MTs out there who demonstrate a willingness to work for 6.25 cpl, the more tempting it will become for the MTSOs to shave 0.25 cpl, then 0.5 cpl, etc just to see how low we will go. This practice undermines your line rate over time. Just how low are you willing to go?
It also affects what QA makes AND, lest we forget, the newbies who already only make a subsistence rate. Who would ever want to be an MT if it takes 3 or 4 years before you are considered worthy of a living wage?
Why do you think this has been such a fiery and contentious subject on tihs forum? For those of us who have been paying attention over the past couple of years, we have already seen a 20% drop in our line rates. Don't you think we should be trying to STOP this trend and get those rates going back in the opposite direction?
They're probably Indian if you check into how to contact them. nm
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Any service that offshores has US QA people. We're the ones stupid enough to take these jobs
and clean up their mess!
Where are they rated high??? They're Indian affiliated. 'Nuff said. nm
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Go to their website. They don't pay for headers, footers, special chars. and they're Indian
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Are you QA with them? Don't see how the old Lancesoft could be so generous. What gives?? nm
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Never heard of Lancesoft nm.
:-)
lab techs make WAY more than i do
Let them work weekends. They also get tremendous benefits. Don't call me shallow, dickhead.
you are right, a terrible, terrible thing it is.sm
but I won't complain too much after having made over 50,000 last year.
The techs that knew anything all left.
They had 1 guy once that knew nothing and did something that made a bunch of computers crash. I would be very leary about letting them install anything on my machine.
That's a bit misleading. It is NOT just the IT department. The techs sm
who allocate the dictation files to you nothing to do with IT. If you have a computer issue, they will get someone from IT for you, but Marie and the rest are not part of that department. The ENTIRE COMPANY is based in India. Yes, they hire American MTs, but the company is in India, and they at one point even lied to the MTs and said work was slow due to Christmas (this was in the middle/latter part of January), then one of the techs admitted they had outsourced to an Indian MT company.
They are not the worst company to work for -- the pay is decent and on time -- although I never cared for the way the work was allocated and I absolutely DESPISE the fact that they are now lying and misrepresenting themselves in their ads saying they are based in Kentucky. There is a residential HOUSE in Kentucky owned by the Indian owner. Why not just be upfront about it in their ads?
Focus is Indian run and you'll be editing Indian
work, so seriously doubt you'll make a bunch of $$ on editing. 99% of the MTs love KS. If you'll just scroll down the page you'll see dozens of posts about them.
Can you use the ShortCut program with DQS? I'm getting different answers from the techs. nm
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If they have stuff in weird locations, the techs will
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Lancesoft (now Acetera) used to be the hiring agent for Focus. Acetera may be their own entity now,
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Probably not - I believe they are Indian run or Indian based company. nm
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Go to their Indian website or other Indian websites
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DSG IS TERRIBLE!!!
That is terrible.
No one should get 2 cpl.
Wow! That is terrible
That's a LOT of money. Too bad. Maybe you can sell the company and at least get some money.
That's terrible
That's terrible. I agree that's what it is but did they come out and admit they were sending the jobs to India?
Did they say people were layed off on the spot or did they give people a few weeks/days until their last day?
Was a severence package offered? Something.
How could they do this just before the holidays.
Terrible!
Glad I didn't get hired! I did a testcall and they never got back to me. I did have to pay the bill for the hour conference call that ended up being a Canada number...that should have tipped me off.
That is terrible! Do you want to be
treated that way or worse on a job? Sounds like a stressful situation you might be getting into. It is admirable you would give 2w/notice, and any company not expecting you to do that is suspect to begin with.. there are other jobs out there, you just might want to keep looking...not telling you what to do but rather than let them ruin my day, and later my life, I personally look for a place who treat people with respect during and after the hiring process. Good Luck to you!
Terrible sm
The platform was terrible. Too many specifics on the demographics.
They lost an account and waited until the last minute to tell us. When we kept running out of work, they kept giving excuses like, it's election day, it's martin luther king day, etc.
There are plenty good, honest companies. I would suggest looking elsewhere.
That is terrible.
I hope that doesn't scare you out of trying again; if not with this company another. You probably should call that recruiter and tell someone what happened. They need to know how what that manager is doing to her employees. I doubt that company will get very far with someone like, but I don't know. I would just let someone know what happened. I am sure she has done it to someone else, and will probably do it again.
terrible
I understand companies wanting to keep work in TAT, but why not be honest and just hire thousands of part-timers, because hiring MTs full-time and not having full-time work is dishonest to say the least. A lot of companies are over-hiring and doing just this kind of thing, not just Transcend.
The pay is terrible!
I was offered a position with them a few days ago, and they sent me their pay schedule.
No matter how much experience you have, you apparently start at 0.06/line. I did't even start for that right out of school, but okay. It seems you would have to work there over two years to even get near 8 cents/line.
I need work, but I have 11 years experience, and I can't afford to work for those kind of rates. :(
VR/SR is terrible! sm msg
I do not see VR/SR taking over, even in the next decade. The result from this software is redundant text that needs extensive editing, and I mean extensive! Maybe some day but it will still need editors to fix! Right now, from what I have seen, it is a mess!
Terrible. sm
I never...ever...do less than 16,000 lines a pay period, or an average of 200 lines an hour. Today, I averaged 111 lines an hour. I ended up taking PTO and am also taking it tomorrow, so maybe others' lines will go up tomorrow, at least.
I am on both DVI and Chartnet. I signed in this morning and neither had a single report for almost 90 minutes. After that, it was back and forth constantly with only 1 or 2 here and there. My primary just moved to Chartnet (which is a great program) but at the same time, it has dried up. I have no idea why but I'm not very happy right now, to say the least.
This is terrible
.... because they have US QA's edit them. Pathetic!
That is on the terrible VA accounts that cannot be
AND acute care, because they are unable to bring on acute care MTs.
I feel so terrible about this, but
I tested for several companies and had several offers. I accepted a position with a company and I am supposed to start soon. During the process of filling out paperwork and preparing to start with this company, I got a MUCH better offer with another company that I simply cannot and do not want to turn down. Has anyone been in this position? Why do I feel so terribly guilty? The first company is not a national and not very big, so I really feel like I am letting them down.
K
Terrible offer. Don't take it.
nm
I understand now. That's terrible. I definitely do not want to
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terrible towel
The terrible towel has now been waved at the Space Needle.
Terrible Company
Do not work for this company. It's horrible. I just resigned.
Terrible Company
I worked for Focus as QA for almost a year. First of all...they started me out hourly and then decided to pay all the US editors by the line. It took me FOREVER to get my first pay check. Work flow was very inconsistent - some days there was absolutely no work. I would stay far, far away from this company!
I had a terrible experience with them as well.
They were very unprofessional, IM'd me to death. They did not give me the work that was promised and said I needed to get an account caught-up for them before I would gain the work promised. Seek employment elsewhere. By the way, they sent me the most trifling C-phone that was all broken and had dog hair infested keys. I was afraid to use it for fear of getting a disease. JMO.
Terrible attitude
And this, ladies and gentlemen, is why our profession is going down the skids. Bring suit? Pulleeeze.
This is the one that had the terrible test and
OMG - Some people have big you know whats! That's terrible. I tested (horrible dictator), and e-mailed this company twice and never got a response. Horrible company. Better keep your day job! 
That is terrible, to be lied to and out of a job
At OSi I took maternity leave and they constantly called me to work no matter what I told them.
They pay terrible for employee
It was around 6 cpl for employee. Their insurance was insanely priced as well. I, as well as MANY others, had payment issues which is why I quit.
That is terrible. It is a gamble.
I personally know two that had positive results and three that died. One of those that died turned my husband into a widower, and it was a long-term complication that I don't know is presented in informed consent. (I have since typed reports referring to the very complication she had.)
Being obese isn't easy, but weight loss is definitely doable the old-fashioned way.
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