That's because they don't think it involves them.

• Question regarding outsourcing to India (sm) - cat lady
  • I can tell you that..... - SmallMTSO
  • Yes, sm... - vt
  • In 7-10 yrs, outsourcing will be out of India and into - other countries. SM
    • yep - Trinidad is doing MT work for USA today.... - many countries are getting involved now...NM
  • There is also the time difference. - We are sleeping while they are typing. nm
    • There are 2nd and 3rd shifts here working - nm - typ4food
  • outsourcing - clk
    • Plus your medical records include your SS#, too! nm - Kirsten
      • Outsourcing - ERMT/Oncology MT2
      • When I talk to family and friends about this, - no one cares. They don't give a flying fig.
        • When I tell people, it really seems to bother them - - and they do care
        • That's because they don't think it involves them. - Kirsten
      • I cannot tell you how easy it is to get someone's SS# - criminal mind
    • IBM hires overseas accountants - uhhhh
      • HP has overseas support. Couldn't understand a word of it. nm - MSMT
  • Americans are bad too - Silvie
    • I was told by several actual Indiam MTs that they were trained by watching ER episodes and typing SM - jade
      • ...that should be Indian MTs. nm - jade
    • The fact that no one is perfect still does not justify - nm - paying us 3rd-world wages.
      • What you are saying is true, but - there are American MTSOs
        • wages - QArbouncin
    • The competition is in the price NOT quality. - uhhh
      • but if the american quality were better..sm - uhhhh
        • do you understand? It's the well versed US MT editor who cleans their mess up. SM - mj
        • I've seen firsthand that many hospitals just don't care. nm - Kirsten
        • I get what you are saying, but, - uhhh
          • if that were true, teens could do it - uhhhh
            • You just don't get it. Read posts above and below. - uhhh
              • True. bottom line - our job is to produce accurate, legal - sm - Kirsten
              • that's apples and oranges - uhhhh
                • Read Goldbird's post...clearly states the facts. - uhh
      • Americans edit Indian work, never Indians - Silvie
        • indians editing - CONFUSED and unhappy
        • Focus Infomatics uses Indians to edit Americans' work - deb
          • If Americans are a little thin-skinned and anxious right now, (sm) - Kirsten
        • not always true - from personal experience - - been there
  • offshoring to India - -results remain to be seen
    • most doctors have no idea, how would the patient ever know?...sm - mj
    • Hate to say it but most patients have no.. - Sad but true
      • I've been telling folks Xrays being read in India - telling them for quite some time now..nm
      • I agree. Believe it or not, there are many doctors who are clueless as to where... - mj
    • and if patients start going only to doctors who do not offshore.... - - and doc does not want to lose business - no mess
      • 100% correct - please see message - mg
      • Then ask, I do! - me, too
  • I think it's a combination of both. Plus, the work gets done lickety-split and they -- sm - MSMT
    • and the scariest thing is - doctors seldom if ever look at their dictations - - been there
      • One supervisor I had actually said, "They should be checking these reports." uh no, not dr - it's mine!
        • Dont you think some places purposely hire the - sm - Kirsten
      • I would hope - anon

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I have Earthlink and tried to use their TruVoice service, though Vonage wasn't involved to my knowledge.  I never could get their equipment to work, spent hours on the phone with India.  Couldn't get calls from U.S. tech.  I was so frustrated I just told them to send me a label to mail the equipment back.  Sent it back within a week of initiating service.  Three weeks later they billed me for equipment and I have yet to get a refund despite them saying they would.

Overall I have no problem with Earthlink as an ISP provider, but all customer service/tech support is in India and extremely frustrating to deal with.