That's abuse! I wonder how far..sm
Posted By: Bayou MT on 2008-12-29
In Reply to: Nightmare account specifics - CM
some of these MTSOs dare push. I would demand to get paid for the extra work and time.
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Never have I seen such abuse of power
the ones who cake walked into their positions of power don't know what to do with it, there only about 2 really good account coordinators and QA forget that, it is all messed up
That would be very easy to abuse
anyway. My company is very honest, and QA is great and fair, but I'll bet that's not the case with a company that says it won't pay for a report with a single error.
I take errors very seriously, but I find this very suspicious. If the problem is that serious and their QA hasn't been effective in coaching the MTs, then their MTs need more training, not severe pay docking.
If they can't get more training and errors continue to be serious, then they should be let go.
Exactly the same as what happens with domestic abuse -
..
Stop the abuse!
A few months ago it came to my attention that the company I work for does not pay their employee status medical transcriptionists overtime pay. The company took on a new account with about 50 physicians and did not hire anyone to do this work, so it was on the shoulders of us medical transcriptionists who were already working full-time hours to get these jobs done. We were receiving up to 5+ e-mails a day being hounded to get the work done and being told that the owner has to pay a penalty for anything out of the 24 hour TAT time. In many of the messages we were told to, not come crying to them come the slow season and we didn't have enough work to buy Christmas gifts or pay our electric bills. So, I asked if they pay overtime for anything over 40 hours a week. I got a reply saying, No, but you have my undying gratitude. I informed them that this was against the law, and that they might want to check out the Department of Labor web site and read up on labor laws. They did not think that they had to pay us over time, because we were paid by the line. Keep in mind that this is a fairly large company! I informed them that they had to convert our wages from paid by the line to paid by the hour and pay us time and a half! Bonuses do not count as overtime pay. They actually increase what the company owes you as it increases your normal wages. After that, I never heard anything back about this. Now, once again we had an update on your platform, which left us out of work for up to 2 days for some. Again, we start getting these nasty e-mails for us to work overtime to play catch up. We got no compensation for the time we could not work while we were waiting from them to fix all the bugs in the update! This is a direct quote from the owner -- it never ceases to amaze me the number of calls I receive around the holiday season from folks telling me they need help with presents for their kids. It never ceases to amaze me the calls I get from month to month from folks telling me they can't pay their electric bill. It never ceases to amaze me the number of calls Kathi or Jennifer or Angela make begging for help on an account and are told no. What really blows me away is that some of those same folks who call me are the ones not willing to work when the work is there. We all know that from mid-November to mid-January there's a bit of a lull, so why not make hay while the sun shines as my dad used to say? This e-mail was the last straw for me. I will post my reply. I encourage you to read the reply, so you too know the laws. We are not slaves working in a sweat shop! I thought I'd share with you some of things that we, as your employees, have been dealing with. First, did you know that during the, slow time, if we are sitting at our computers for 8 hours waiting for work to come in and we only manage to snag 2 jobs you need to pay us at least minimum wage for every hour we sit there and wait for a job! It is the law. If you do not want to do this you have to lay people off so that we can collect unemployment benefits. If people who work in-house have a slow day do you not pay them? Let me tell you, the law sees no difference as we are all employees. Second, if you ask people to work overtime you by law have to pay them time and a half. I explained all of this to the HR Department months ago. The line rate increase for producing more lines or a bonus does not count towards - us just making more. You have to add up which each person makes and convert it into per hour pay and then pay us time and a half. Third, the way you pay. If there is a holiday or we take a vacation day we automatically get the lowest line rate, which is 7 cents per line. If there is no work the day before or the day after a holiday and we cannot get our 12000 lines in, and then there is work on the holiday date and we work, we do not get the 10 cents a line holiday pay - due to know fault of our own! Fourth, I never got a bonus check for getting someone a job with you as I was supposed to. Also, I think there is some trickery as to your bonus system going on. We have to get at least 1200 lines a day for 10 our of 14 days, again if we are sick, take a day off, or a holiday we do not get it. Also, I was led to believe that to get the bonus we only had to get our 12,000 lines in 14 days to get the bonus. I was waiting months to get a bonus. haha funny right. Well all of these things are not so funny to me. Fifth, it is not very professional for the owner of the company to send out e-mails like this. The last e-mail you sent out was complaining that we were not keeping up with our TAT when YOU took on new doctors without hiring more people..and did not pay anyone overtime..and then blamed us MTs, some of whom were doing double time, for YOUR lack of preparation. Now again, as most accounts are behind on TAT, you send out this kind of e-mail, complaining to us. We did not ask for you to upgrade the system and not have all the bugs worked out. Most of us were out of work for a couple of days, and of course we will not be compensated, and we will get the lowest pay now. A few weeks ago we had a small upgrade that crashed my computer! I was out of work for over a week waiting for a new computer...again...without being compensated. Do you treat your in-house employees this same way? Again, a reminder to you that the same laws apply to us at home. As my dad says, poor planning on your part does not necessitate an emergency on mine, and don't ever trust anyone who says trust me.
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like I said below major abuse of power
only 2 account coordinators worth their salt, if they cake walked into their position they are on a power trip and don't know what in beans they are doing, QA is just a mess that is pathetic esp. the upper crust there.
Totally agree, some do abuse QA
I've done transcription and done QA. Some are just too lazy to pick up a book or even Google something. Grrrrrr . . . it's a pet peeve of mine.
I am an employee, and they ARE flexible (as long as you do not abuse)...sm
and there is still plenty of work. Medware has different accounts and platforms so just because 1 account/platform does not have work does not mean that they ALL do not have work. I have worked for other companies that have had NO work, and so far have not had this issue since I have been with Medware. As a matter of fact, the ONLY time work has been low is around a holiday (usually the day after) but picks up VERY quickly, so not an all day thing. I have been with Medware for over a year and am VERY happy! HTH.
ick, sounds like no respect for anyone, worth abuse? NOT. run
xx
Lucky at-homers' - no "in-office" abuse
It's a nasty tradeoff: Work from home and receive less pay and benefits, or work at the office and receive higher pay and benefits while being berated, verbally abused and micromanaged at the office.
Screw the benefits - I'll take a peaceful life ANY day.
Lucky at-homers' - no "in-office" abuse
It's a nasty tradeoff: Work from home and receive less pay and benefits, or work at the office and receive higher pay and benefits while being berated, verbally abused and micromanaged at the office.
Screw the benefits - I'll take a peaceful life ANY day.
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