Team leads not in India

When I worked at Focus my team leads and technical support were in India, but they have just recently changed this.  Your team leads are now Americans.

• FOCUSINFO - dinom
  • All of your team leads are India - good luck with that, nm
    • That is not true. - sm
    • Plus tech support is in India, no thanks! - BTDT (NM)
      • This is true. - sm
  • Tons of stuff in archives, nothing good. If you - me
    • Team leads not in India - Angie

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Nope, I was called by my former Indian team lead in the begining of this week asking if I could come back to work for them. 

That being said, I had no problems with any of the team leads being Indian, was able to understand them and they were friendly.  My only problem was that before everybody left after being told they had to go employee, there was no work.  It could take all 3 shifts to get enough work for even part-time work on some days and we were told they would not pay down time if we didn't have work so a lot of my scheduled shift as an employee could be sitting refreshing queue without being paid for that time. 

I know that right now, there is pleanty of work but they are more than likely going to overhire.  They don't like work in queue at all.  If there are any reports sitting in queue on the weekend they want you working and threaten to hire more people, thereby taking work away from you.  I was shocked when I changed companies and found how much work stays in queue for my current account, very rarely running out and when I do I have a secondary and a tertiary acct.  Up until now I was always told by Focus that they couldn't do that so when I was out, I was out.  And, my QA is always excellent so it is not my quality that keeps the work from me. 

are keeping track of line counts, right?  Then they should be quite aware of who isn't getting their count in and contacting those people to find out what the problem is.

in the U.S. by summer along with the QA team.  Come May, I was canned along with a bunch of other QA and management people.  Strange dontcha think?  Now they are singing the same tune to a different audience.  See ya at the unemployment office...

Hi, Thanks for your input. I did get a chance to read it before the deletion. I am searching again __________. I really wish I could find a place, where the pay is decent, with benefits, enough work and where the staff responds to account related questions. I am so tired of testing, thinking I have found the perfect place and then....................... Sorry just needed to vent a little.

Have a good Day!

when they don't type during the times they are acting as leads? Work does flow according to TAT and has nothing to do with assigning so-called crappy jobs and dictators to anyone. First in line, first in time is the way it goes.

But I don't suppose this is a new issue, is it?  Leads have to get in their lines, too, which I was surprised to learn - however, it shed light on a lot of things, like getting all crap/ESL, difficult work, this was before good work went VR and we actually did have some good dictators. 

But as soon as one of the good jobs turned up in the MTs queue (after a while can often tell by MD ID#) - it disappeared just as fast, replaced by a piece of ----.  Had asked lead a few times after this happened, who rudely answered that, what difference did it make to me - I hadn't started on the job yet, anyway.

In all fairness, work should flow naturally - first come, first serve, with the next available MT for the next available job.  But as long as the Leads have control over this, they'll continue to get the best work.  Lot of complaints also on this board re. Cherrypickers and blaming the MT (who get blamed for most everything, anyway) we need to look at WHO has control over work distributed and who benefits from having that control, and it's not the MT.

I remember that well -- SUDDEN HURRY to get paperwork turned in to new company (same paperwork as a new-hire wound fill out).  Then the new payroll company did a horrible job of putting the data in, and made horendous mistakes in our personal info, etc.  I remember that HURRY very well !

No warning whatsoever to the MT's; just unbelievable mistakes made by new payroll company, and am sure it was due to the BIG RUSH put on them. 

They are absolutely stealing money from our pockets!  The work has dwindled down to nothing because of the leads/sups (all those micromanage people they have recently hired) taking the best work and dropping the most HORRIBLE in our queue.  They will deny the ability to do this, but it is an absolute LIE when anyone at TT tells their MT's this.  You can watch jobs line up in your queue and then POOF -- pulled out by those leads, etc. taking the job out.  TT thinks we MT's are too dumb to see what they are doing.  NOT !   I watch my jobs coming and GOING OUT!!!!!   Very disgusting to be treated like that.  I don't care if leads have to get their lines or not -- LET THE WORK FLOW AND QUIT TAKING THE CREAM OF THE CROP FROM US MT'S so that we can no longer make a living at Transtech.  We have to make our lines, too, and we have to PAY OUR BILLS, too !!!! 

What a mess TT has gotten themselves in, but it hasn't affected management's checks YET, so no matter to them.

KS used to have people that just did that without a name.  There was a gal who did our hospital and we could not have her permanently.  What we settled for was not even close to what we wanted.  The whole idea is very midleading.