Takes a lot of patient to correct same mistakes for
Posted By: MT who does no research, wont learn from mistake. on 2008-01-19
In Reply to: Interesting... - jg
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Common for doctors to correct MTs mistakes
I posted this on the MQ board by accident...
I am an IC and have doctors (but one in particular that does it the most) correct other peoples transcription mistakes while they were dictating ..It doesn't happen all of the time, but when it does it's pretty harsh ..and it even embarassed me and I knew that I wasn't the one that made the mistakes!! My face turned red a few times (not just by the mistake, but how the doctor would say it/react)!! Or leave little sly comments (which I have to note) for the transcription company. Not to mention how insanely strict they are, as they go over EVERY SINGLE REPORT with a fine tooth comb and if you have an *a, of, to* out of place (that doesn't even come close to changing the context)... your boss/you/one of the other MTs hear it.
Is this common? I am beginning to feel very belittled by this. It is just to the point where I am so paranoid that I am human and might make the smallest mistake. My production is really showing it. 
Correct. My company takes random
reports for so many lines. It is not judged on a report by report basis.
mistakes
I have the feeling that the one that answered me belongs to the company and wasn't happy about what I pointed out. But have never heard anything about this company and if nothing is said, guess it must be an okay company. But usually you are a little more gracious when someone tells you that there are errors on something that the public views like a web page, brochure, advertisement, etc. We don't like mistakes but they happen and we don't usually attack the person that points it out. If I were perfect and made no mistakes I would not be here right now but in a far better place. E-mails are completely different than web pages or brochures at least to me.
Thank you for what you said. I truly appreciate it. 
mistakes
I can see where radiology and other diagnostic tests need to be 100% accurate. But if any report done by some obscure, remote Transcriptionist working piecemeal in some who knows where place really meant life or death to anybody, do you think they would be sending it out to have it typed?
I don't think the OP pointed out any mistakes.
She was trying to help as she said. You all are just plain nasty.
Corrected mistakes - sm
I agree with you about the stupid mistakes that are corrected by the dictator. I feel terrible when the doctor spells out BOWEL or other simple words. The MTs who type like that are a disgrace to the profession. You HAVE to pay attention to every word, know the difference between ileum and ilium, in these diagnostic imaging reports. I don't blame the radiologist for being upset - and the MT deserved being yelled at for it. There is NO excuse. I'm ashamed everytime I have a dictator spell out something so simple, but I do appreciate the occasional spelling of an obscure illness, etc., although I don't trust their spelling, I always check it myself, but their spelling is a help to looking it up. Why throw stones about the offshore MTs when there are MTs here just as bad, or worse? No wonder accounts are constantly changing over to other companies.
I see so many mistakes in reports..
it makes me cringe. These reports are coming from US MTs who are supposedly so well educated they can't figure out the difference between the words to and too, their and there and have the gall to say they are professionals and demand more pay, all the while sitting at home griping about how fast, slow, mush-mouthed doctors are and they can't understand them. Take it more seriously, it is a real job, not just typing what doctors say.
Pharmacist mistakes
Like all production jobs, do you know how many pharmacy's fill in excess of 500-600 prescritions a day in a noisy, crowded, often unpleasant environment? That's less than a minute per prescription. Plus they have to deal with store management, counsel patients, field questions from patients and doctors (and sometimes even tell a customer where the toothpaste can be found), answer phones, and be responsible for what 5 or 6 pharmacy techs are counting and cramming in those little orange bottles. They often work 9 to 12-hour shifts, have to stand, and many times do not get breaks and sometimes even lunch. They also have to order supplies and medications. I agree pharmacists should hold a high-degree of responsibility for getting it correct, as should any doctor, but we ourselves need to wake up and realize they work in conditions most of the time far worse than our own, so we need for our own safety to check out what is in that bottle before we take it.
They would care about the mistakes if they had
nm
funny. she can point out mistakes but we can't? lol
lol
It bothers me because the mistakes I hear about
are stupid mistakes, like typing cereal instead of serial, or misspelling a doctor's name when we have a doctor's list, etc. This is carelessness that could potentiall cause the account to be lost. All the ones I've heard about were mistakes I know I wasn't making and it bothers me that I have no control over it and that 1 or 2 people who produce sloppy work jeopardize the account. I haven't really had a doctor do a correction in an ugly way, but then again I'm not sensitive to them that much because I know I'm not the one doing these. I'm not saying my work isn't being corrected, just that I have never head a correction dictated that I was guilty of.
I also dislike it when the QA dept. sends out a stern e-mail to the entire company about stupid errors, when I know I wasn't making the errors.
If I'm signing my name to a document I want it perfect so I don't blame the doctors for going over the reports with a fine tooth comb. The reports are a legal document and could also mean the difference in life or death of a patient if there are errors in the report.
They used to penalize and doc your pay for repeated mistakes. Don't know about now. nm
s
They dock you for mistakes that are not there or even if you go by AAMT BOS
No matter what, they dock you. When they cannot find mistakes in your work, they make them up. Late paycheck. I would make more money panhandling! System goes down...
Do not blame the MTs for company mistakes
I just received an email from my MT supervisor stating that she wanted to let us know that we just lost 3 worktypes on a major account because we were not transcribing, editing and delivering to the client within our contracted turn around time. She said she was sharing this information in hopes that we will realize how important it is for us to work our shifts,etc.
All of us working on this specific account are ICs. What has been happening is they want to treat us like employees. We get demanding emails to work and tons of how to do lists. No one at this company are employees,yet they want us to work like employees. When are companies going to realize that if you want someone to work a set shift and answer and read daily emails, then they should make us employees. This particular company send out daily long emails and only pay 5 cpl to edit acute care accounts with no benefits on escription. As an IC I never put all my eggs in one basket and especially not for 5 cpl. I do not feel the MTs should be blamed for losing these work types. I feel the company should take responsibility for this.
If the MTs are not meeting TAT or their said upon line count, then management should have let them go. However, I personally am required to meet 2,500 per pay and that is exactly what I do and no more at these rates and especially not for this company who make demands on us like we are partners in the company. I feel companies try to get off cheap by hiring ICs, but then try to hold you down to a schedule and treat you like an employee when you are not. This loss of work is the companies fault. Any opinions. Thanks
maybe he/she has excellent skills without mistakes
nm
I see lots of mistakes too and I work there
We can look up old reports and I am astounded by some of the mistakes made. Makes me wonder how they even got out of 100% QA. One report for a dictator I knew to be on ASR looked like they didn't even edit it -- it was just a string of words that made no sense.
Have no idea what's going on there, except there is the usual big push for production. Don't know which accounts the Indians are on, but they do have Indian coordinators working the overnight shift; they have given them phony American names, but it is easy to tell they are not from here. I'm getting aggravated with the place but don't want to be a job hopper.
For what it's worth, I commented on mistakes when
x
What kind of mistakes are they pointing out sm
to you? This whole situation seems odd to me.
who is made responsible for the mistakes
that slip through into a patient's report?
Do you think that all transcribed or VR reports are 100% error free?
This is no reason to stop the ongoing change to EMR.
Same thing.
Which is why I don't care if a few mistakes slip by.
Hope they're saving those pennies for the eventual patient lawsuits, either for malpractice, or ID theft.
Um, some facilities are getting back huge mistakes!
Depends where you work. If you have access to all reports, try looking up some that have gone to the facilities. Where I work, it is frightening!!!! ; 0
I dunno, don't you see the words that you are typing? Can't you see mistakes that way?
I have great transcription times. Instead of 4:1 or 3:1, I'm definitely 2:1 and have one dictator that I can actually type as fast as he can talk, yielding a 1:1. I have easy work (physical therapy), use word Expanders and just look at what I type as I'm typing. I don't re-read, never have, never will but easily hold to 99-100% accuracy. Once in a while, I might put in something like state for stat but honestly, my clients love my work and my clean reports.
docking $10 per report for mistakes. I immediately sent in
p
whoa what kinda mistakes are YOU making?
You work that many hours and I am sure there are a few screw ups here and there in your reports from tiredness. I mean even your posts are very hard to understand.
Be patient...they always get
Well, this too has happened at my place of employment. This one girl would run her mouth about how great she was and how she was the best and blah, blah, blah, blah, blah!!!!! Well, she was fired yesterday! She was doing things worse than cherry picking...gossiping. She lived off of it. One by one, all the women in the office realized how she was and one by one she has been left out in the cold by us all. She started missing work...having every excuse in the book from her poor old sick grandmother to her poor sick daughter to her poor sick self....which of course she has ulcers (so she says) probably from all the lies and deceipt. She thought her job was SO secure but even the "best" finally get found out. Now this place of employment will hopefully turn into a nice environment to work as she kept it upset all the time. So, my message is to be patient and eventually they all figure it out. Just do the best job you can do with what you got! Happy typing!
I think you just need to be patient,
I talked to her yesterday after waiting over a week and she is just overwhelmed trying to get back to people, she was very nice.
I'd be a bit more patient.
I had about a 24 hour lag between emailing and my offer. I think that most companies get swamped with resumes every time they post here and it just takes time to get through it all.
Be patient
Don't worry. You will hear back from them within 5 days. That's about how long it took for me to hear back from them. From what I've heard from others it's been about the same for them. Good luck.
Please be patient. SM
When mergers and other events occur in this industry and between companies, it is natural for those who are impacted to want to discuss.
If you have something you want to ask about or discuss, just post about it. You need to also keep in mind that everyone is not sitting here 24/7 waiting to respond to posts. Give it a little time.
It is NOT too difficult to read down through the page and read the different posts that are about MDI/Transcend versus other topics.
Thanks.
Agree with hmm, no perfect MT, everyone makes mistakes, as do computers
and when do they are usually a lot worse...
People do make mistakes sometimes. Maybe it was an oversight or plain ole mistake
on someone's part, an unintentional mistake. It is possible.
My point was to show that these are NOT typos, but grammar mistakes, comprende?!..nm
nm
I would also ask about looking patient's names up and such.
z
I don't mind..I'm patient (nm)
x
Be Patient...They are swamped...
It was almost 2 weeks before I heard from them. You might drop them a quick phone call just to let them know you are interested. E-mail me if you want more.
She said no patient files were sent IM
xx
MDI is definitely worth a try. However you must be patient
and understand right away you are restricted to 5 reports a day or 20 minutes of spoken word. This goes on for 2 weeks or so, until you are ready to be let go onto full contract typing. That is the test. If you make it and you want to stay it is worth it. However, you must want to be a contractor and willing to go with the flow of workload and as the work comes and goes. Personally, I think it is fine for a back-up or part time job. Have never not had my part-time lines. Pay is always on time. So if you want to be patient, and understand the process of hiring you will be okay for part-time for sure. Good luck!
Not giving a patient's name
is a HIPAA violation. Report her to your supervisor.
Ummm...she said that the patient himself...
asked her to go over the records. I do believe that fact that the patient himself makes the request would be the required consent.
...better yet - direct to the patient.
x
now, isn't that swell? For the patient, I mean..nm
nm
I agree platform awful and they deduct for mistakes, to the tune of $10 per report.
:_
I just have to fill in patient's name and everything else is automated and
even filling in the patient's name is made easy, I just type it and enter and it goes where it needs to do and then I type. The work is batched so I just keep typing until I have 10 -12 pages and then send, again all automated and then start another batch.
I worked for YOG for a short time years ago and they had so many demographics it took at least 5 minutes to fill them in, had to constantly look up stuff on the lists to find correct info and never got the same doctors twice to be able to learn doctor's information so you didn't have to keep looking it up.
My server has never been down, except during hurricanes last year, so no down time. A couple of times the hospital's server has been down and I've been able to get my lines, though had to take a break during my regular shift and work a little longer in the evening. Never went a day with NO work. System never locks up.
Furthermore...when a doc dictates 56-year-old patient...
and we transcribe "a 56-year-old patient," or "this is a 56-year-old patient," what in the blue blazes difference does it make in patient care?!? This is just an instance of a QA person getting their sense of purpose by jumping on our tails. Truth be known, if we transcribe verbatim, they would get a sentence beginning with a number, "56." So, we're damned if we do and damned if we don't, thanks to our brothers and sisters in QA (et tu, Brute?). To cite yet another example, inter and intra all sound like "inner." 
Please be patient. We have received over 100 replies sm
HR will hopefully respond soon.
also from India-" The patient saw a demontologist."
/
most doctors have no idea, how would the patient ever know?...sm
patient asks doctor, who does your transcriptions. Doctor replies company so-and-so on 12th street in Anywhere, Alabama. Patient checks transcription companies website, seems fine. We have MTs working for companies who they are not even aware are also employing fellow MTs from India. How in the world will a patient ever really know their records are leaving the country. It's up to the government to pass a law against outsourcing patient medical records out of hte country. If such a law woud pass, the companies should be investigated and slapped with huge financial fines or shut down. Nothing else will ever stop this.
patient data not paid
Fill in the patient data on a no-report and send it through. Watch as Bayscribe tells you the line count for the report was 0. The top ID info is not paid. Not a big deal to me, but people should be aware.
And this somehow DOES NOT compromise patient care???
Ridiculous. Many lawsuits brewing on the horizon with VR, especially with the change in the administration and the emphasis on health care.
Be patient and you will see over time your line counts will (sm)
pick up. You are doing much different work now than you were with your PT clinic account. In the long run your efforts will pay off. Just be sure that the line counting program they are using is accurate and there are no hidden surprises. I don't like the idea that you don't get paid for header information. That is crazy.
then by all means I will lose my bonus because the doc does not know the sex of his patient??
NOT!
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