Sound files still bad, main reason I left. nm

• Anybody currently working at First Choice Medical FL - TJ
  • FCM - sm
    • Sound files still bad, main reason I left. nm - ex-FCM
  • FCM - torib

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I kept asking for backup accounts and for weeks couldn't get any, despite there being several accounts with OT on them.  Talked with upper management and finally got 2 backup accounts, neither of which had any work on them.  I was getting tops 20 hours a week and that was having to sit in front of the computer for 12 hour stints and check every 5 minutes to see if a report came in. I was working 7 days a week and trying all shifts to get in lines, so it wasn't a matter of me not making an effort.

Enterprise has lots of bugs in it and despite promises that the most current update would take care of the problem it never did.  I would lose jobs, the system would freeze up and I had to reboot.  All the while you are clocked in so your line count goes to heck.  The system was so slow most days that I would sit a minute in between reports, which affects your line count because you're on the clock and not being productive.    They have nice incentives but because of the above there was no way to reach them.

They denied overhiring, but they did way overhire and they lost several good MTs about the same time I left because there wasn't enough work.  Lots of people were frustrated and posted on the boards here and then we were reprimanded for doing so.  The internal boards were so heavily monitored that anything the least bit negative was deleted.  Talking to my STM was like banging my head against a brick wall, so basically there was nowhere to go.  We also got several e-mails with the threat of having to go to India and I wasn't going to have that dangled in front of me all the time.  I was doing my part.

I cried every single day I was there I hated it so much. 

Of course, every once in a while you get a bad quality report.

issue can this be.  Also, is the sound on these accounts poor.  That is the other problems I have heard people comment on.  I was really looking for uptodate comments.  How bad are these issues at present.  I dont want to leave one company with no work problems and go to another one with the same problem.  I cant be available 24/7 to get work with having a family.

issue can this be.  Also, is the sound on these accounts poor.  That is the other problems I have heard people comment on.  I was really looking for uptodate comments.  How bad are these issues at present.  I dont want to leave one company with no work problems and go to another one with the same problem.  I cant be available 24/7 to get work with having a family.

services that pay "down time" if the platform is inoperational.  ALL software has its share of problems.  It's the nature of the business.  When you were hired, did you sign a contract accepting the terms regarding PTO?  If so, what could you possibly complain about since you did, afterall, sign the agreement?  Did you have a good relationship with your QA Editor/Team Leader that you could ask questions about account specifics?

My understanding of the VR is that it has been in development for a number of years not to be released until the fine tuning was complete.  It would seem to me, and I am in no way affiliated with Transcend, that provided that VR is good then earning a line rate as an Editor would be beneficial, if that's how Transcend is planning to compensate.

All in all, I would say that if anyone is interested in working for Transcend or any service for that matter, make sure to ask the services Recruiter specific questions.  If what you're hearing sounds good and makes sense, go for it.  If what your'e hearing is not all that you thought it would be, move on.  However, you MUST take what you read on forums boards with a grain of salt.  While some posts regarding various services may be legitimate, others may not be.

Good Luck!

MT Manners

nm

I am busily updating my resume while my new (NO) Rewards package from MQ sits next to the trash.  Looking over ads in the job board, several I am interested said "need software for DSS files."  I feel really stupid here and am not sure what is DSS files or the software needed.  I am ashamed to ask.  I am a good MT but after so long with MQ I have not had to look for a job in many, many years so feel out of the loop so to speak.

Please explain DSS files and what I would need to purchase.  Thanks so much.

DSS = Digital Speech Standard.  Simply the format the voice file is in.  Some recorders use memory sticks, memory cards, flash cards, etc.  Just depends on what make of hand-held they are using as to what format the voice file is in.  As BayGirl said, most software plays them  without problem.  I use WavPlayer and have not had one I could not play yet, or could not get a free plug-in download to play them.  

Are you testing or is it actual work?   Please elaborate!!!

Thanks!

if you are interested, do not let that scare you away.  The pay is way above average, direct deposit, on time, and as a statutory employee, they at least take out your Social Security tax and match it, so you do not have to pay self-employment tax.  You have a 24-hour window to do your line commitment as well, which makes it nice.

I have never worked for MDI-FL, so I cannot comment on them from experience, but if you can go from what I have read on the boards, MDI-MD is far superior and cares more about their employees.

Good luck.

You could also double click the files.  Make sure express scribe is open even though it shoudl automatically open express scribe.