Radnet issues intolerable
Posted By: praying it gets better on 2007-09-21
In Reply to: I am so frustrated with the Webmedx system that I could scream! sm - New WMX
I am on RadNet and things have been horrible for the last 2 weeks. I've been bouncing back and forth between our help desk and their help desk like a ping pong ball. Unpaid, of course. I was unpaid Monday and Tuesday, yet my supervisor requested I stay chained to the computer and keep checking it over and over to see if it worked yet. When it finally did, my Comcast went down!
Last night, with the system finally working, the client's help desk called to see how it was doing, then proceed to tell me they have no clue how it got fixed, it seems to have miraculously fixed itself, so if there are more problems in the future they won't know how to fix them.
I was able to work last night, but then there was no work to type! Three days left in the work week...today and tomorrow are my scheduled days off, I am 12 hours in the hole so I'll try to make it up IF there's any work. I haven't had an actualy day off where I didn't have to fire up my computer and deal with technical issues since September 7th!
I am really hoping this is just a bad spell, because if it continues like this I'm not going to be able to stand it.
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Radnet - Is there an expander compatible with Radnet?
Just got a job. I have Instant Text which RadNet is not compatible with. MS Word is not able to be used either.
I am told that we are not allowed to C&P into the document.
Typing every word out seems to me to be out of the question if I am paid on production (8 cpl w/spaces and no benefits) as I have quota to meet and this is radiology (redundant sentences used often).
Wish I would have been told this initially...
Thanks!
RadNet does not come up on my
section to link it. Everything else is listed there but Radnet?
RadNet
RadNet looks complicated, but it really is a pretty simple program and you will catch on by the end of your first day of training. I found it to be better than most programs I have learned. Don't worry, not as complicated as you think. Good Luck.
Radnet. nm
b
re: Radnet
I average 20-25 reports an hour on Radnet. It is fast, so there is no hang time like in Meditech or ChartScript. It is easy to learn and easy to use. I love it!
RadNet
The company I work for has just switched over the RadNet for radiology TX. I can't get a straight answer out of the software company (Cerner), so am hoping someone out there can give me an answer. #1 - there is no shortcut program! I can't get Cerner to tell me which, if any, shortcut programs might work with it; the several I have tried only seem to work with word processing programs. #2 - they tell me that for some reason it's okay to cut and paste from Notepad (where I can use a shortcut program), but not from Word, that it may not count my characters appropriately. Anybody know about any of this? Ideally, I'd like to be able to use shortcuts AND count my lines from within the application, or at least from within one application that I can cut and paste from! I'm really discouraged by this software ... it is slowing me down tremendously.
RE: RadNet
With RadNet, it has a shortcut program associated with it by hitting F9 which will bring up your phrase and insert.
RadNet
Cerner told me that cutting and pasting from Word could cause 'formatting' issues which may affect productivity statistics. I find that kind of hard to believe, because they said it would be okay to cut and paste from Notepad! I think it's a very user-unfriendly program, but am going to keep searching for a shortcut program, or perhaps just try cutting and pasting from Word for a day and see what happens!
RadNet
I use RadNet and Instant Text but I had to upgrade to the newer version V. I copied all the reports for one day to Word and ran count of characters in Word and it matched RadNet's character count. My only problem with Instant Text and RadNet is the window to type in is smaller with IT located at the bottom of the screen.
RadNet
Used RadNet for years and ShortHand definitely works
radnet
OMG that is what is happening.... Acct gone and she went on vac and didnt bother to tell us...yea you know she knew. We asked yesterday what happened in mtg with client and she said she was too busy getting ready for vac to go to it.....nice very nice. Pretty darn sad had to find out thru this board. Thanks for sharing, better than the company did.
The account that I am on uses Radnet. I know that there are a sm
few that use Meditech (both old and new versions) but most are RadNet or HBO Star.
Radnet at Keystrokes
How do you like it? Is it easy to use? How is it for production?
RadNet transcription
My understanding is that Shortcuts will not work with RadNet if you are typing directly on that platform. At least that is what we are told by Cerner and one of our sister hospitals who have already gone live. Lucky for us, we will be typing in EXText where we can still use Shortcuts and it will then upload. Sorry it isn't more positive news.
RadNet & Word
Thanks for letting me know about the trial w/Word and characters. We can't even track our productivity through RadNet or through the service I work for. So I have been cutting and pasting into Word and counting lines that way, which is yet another time-waster!
radnet expander
Does anyone know how to add words/phases to Radnet? I know how to retrieve using F9, but no one seems to know how to add. Thanks.
The account I am on uses Radnet. nm
nm
radnet/enterprise
I worked for Webmedx for about 15 months. They pay by line and the account I worked on used RadNet but we used enterprise for the voice files. It was a lot of switching back and forth between programs though I got pretty fast with the quick keys. Actually, they couldn't count lines in Radnet so it was by minutes, now that I think about it. I had to quit the job because I spent most nights refreshing and waiting for work that never came. I just started a new job, no radiology involved but still I'm liking it much more. There was talk about going to VR with PowerScribe and I didn't look forward to that because I worked with it in the past. I have to say, I don't like editing VR at all. I can see how the docs would want to edit their own but some the VR transcribed so poorly it would be like them typing the whole thing for themselves which I could never seeing the docs doing...lol.
How hard is RadNet to learn/use?
Is the platform MT friendly, I guess is what I'm asking? Do you like it? Is it word-based? What expanders work with it? Any information you can give. TIA!
Have you linked it to RadNet? It should work
Are you kidding? I hated RadNet!
Different strokes for different folks I guess.
Can Radnet work without Word on
your computer?
I've used InstantText with RadNet
I used it several years ago. I remember at first it did not work, but then I fiddled with it and got it to work - though I don't remember how. You might have to manually link it to the window you are in - if I remember correctly.
I'm speaking of Enterprise and radnet
Don't know what the situation is on Chartmatrix side. They are still scrambling to place many of us at this very moment. We spent all last week crying and praying that this was a bad dream. Our largest account went VR and we were supposed to edit it, and upgraded our software and hardware in order to do it. But the joke was on us because the day it went live it appears the docs decided to edit their own work and just not send us any more. Very nasty surprise, and not blaming Webmedx mgt for this (they surely would not have pulled the elaborate ruse of upgrading hardware and software at their own expense), it must be the client's fault.
Still, they are now desperately scrambling to find work for the 25+ MTs on this team that are now suddenly with nothing to type. NOT the time to be bringing in more newbies, IMO!
I start training on Radnet tomorrow
and after looking at the instructions I am a little concerned about the platform. Is it as hard as it looks? Any info in regards to the learning curve would be greatly appreciated.
Radnet or Meditech Client or Novius. None of the others that I have
worked on are very productive. I work for Keystrokes on a Meditech account. I had heard that Meditech was horrible, but I am hitting 25 reports an hour!
No ICs. Employees only. They use several platforms. I am on a Radnet account sm
one of my back-up accounts is Meditech Client and one is HBO.
I love Radnet. Can you share who you are going to work for on this? s m
or where the hospital is? I miss transcribing radiology in RadNet and am desperate to get back to it!
I sure didn't get that from mine - do you work on Radnet by chance? sm
That's a hospital-based platform and anyone who works on that is more inclined to have issues. Whatever your platform problems, they are not company-wide, that's for sure.
There are multiple platforms for rad including Radnet, Meditech, HBO Star, MiSys. Sm
I am on a MiSys account. I have a few friends on RadNet and ExText accounts. All radiology. I think it is the same for Medical Records too.
Again, what issues ............
You are the one who asked me to get a grip just because I pointed out that Transcend had a 74% revenue increase this last quarter and accused me of being a "MDI cheerleader", which I am not. How can my pointing out that Transcend “ain’t doing so bad” financially make you so defensive?
You are the one who said that MDI had issues that Transcend needed to “Fix” or you were leaving MDI, and now you are saying your experience has not been bad, but there are issues with management. Again, I ask, what issues?
I don’t think my post was assumptive in any way, merely factual from my standpoint. I would certainly not assume that everyone has had the experience I have had with MDI. I am sure, especially from some of the post I have seen on this board, that there are a number of MTs who have issues with MDI, I was just stating I am not one of them.
You got issues? Deal with them or find another job! It is as simple as that.
My issues ( ignored)
First off, I like my accounts. I do. That's why I'm still there.
However, the QA people I've worked with have MUCH to be desired.
On my monthly reviews, the QA person scores me, but don't even give the sentence, much less the entire report, to give context on the errors. They only give me the word I presumably used incorrectly. The WORST error I made was not putting a capital letter in the middle of a word, i.e. BuSpar. Though other errors were even more minor, there is no way to refute or explain that if it's only a word, is there? I've asked for context, asked for an explanation. Zero response. I've stopped asking.
I've also repeatedly asked for instruction on how to do something right that I'm presumably repeatedly doing wrong because it doesn't match the stated convoluted format. It's only a matter of learning the keystroke, and I can't find the answer. No response despite repeated requests.
There are discrepancies between account instructions say and what the QA person insists you do, which are completely opposite of one another. Asked which is correct? No response. So, when I'm dinged for this on the next QA review, I certainly won't get a response THERE, either, will I?
Errors are counted off that are so completely and unbelievably miniscule that no medical professional would even begin think they are wrong because, in truth, the aren't (he was seen 1 time versus he was seen one time). But because Amphion has its little oddities it's wrong. DING~
And being wrong means that you are kept out of the money. I've always passed my monthly QA at over 99%, but that just isn't quite enough to get to you making more than a tenth of a cent more per line. It's a bit like needing to be an MT Stepford wife in order to win.
I will stay there for now, but I'm no longer as enamoured as I once was. I think top management is okay, but they ought to take a close look at some of the people who are running their ship in their name.
I usually don't post here, but I certainly can't take my whining to management. The bell would toll, and it would toll for me. Maybe one of their people will read this and pass it along.
Serious issues that had nothing to do with
nm
TTS issues
I previously worked for TTS. She has recently just started her own company to provide employee status. prior to that she was a company that was subletting work from other companies. In the beginning the work was great and the pay was never late, but then she had issues. Decided to pay when she wanted to pay. From what I understand things with that issue have gotten better there, but make sure to stay on top of it.
TTS Pay issues
IMO - Linda will NEVER have this 100% perfected and I would warn anybody to stay away!
I have never had these issues
When I first started a month ago, I was provided with a TON of information. I printed it all out and have a binder with pages and pages of physician's names, spellings of cities in the area my hospital is in, and even sample reports for each of the doctors on my account. Also, if I have ever had to email my lead with any questions, she has always gotten right back to me in a timely fashion.
Pay issues...
That's probably why they never called me back once I addressed to them when they called me for rehire if they had straightened out their payroll issues. I told them I would not even consider about coming back unless they pay me on time!!!! Of course they said they have a new payroll department, but after that conversation, I never heard back from them. The company really sounds screwed up in the head. I do not think anybody needs to work for them.
lag issues
Yes, this is definitely a hospital problem. I have had extreme problems with this, but they were supposed to have fixed it on Friday. I worked yesterday and only got kicked out once. I know that KS is working diligently on this. I really don't like this about the Meditech platform, but I do like the fact that it is straight typing. I use PC ShortHand and like that as well. I also think newbies (I've only bee on this acct. a month.) have a learning curve as far as physician and patient names, looking up, etc. Hang in there - I think it will be worth the wait.
I think it was TTS that had pay issues. sm
If you search for TTS, you'll see a few MTs had issues there with pay not being on time. It's possible people are confusing TTS, which I think is Transcription, Technology & Support or something like that, with TT, which stands for TransTech.
They don't pay well and there have been issues in the
past with not getting payment in a timely fashion. You can check the archives for more info.
no issues with pay
i don't know who posts these messages about gant transcriptions, but its very easy to read into the negative remarks and get a bad impression. i have worked for this company for quite some time and have been very happy in doing so. the issue of pay should be addressed with the one writing those checks, not with disgruntled people leaving snide comments when it's likely they are hurt for probably being fired for poor performance or something and want to get back with any digs they can. it's a great company if you give what you expect to receive!
Sorry to say, I am having the same issues
Wow, I feel like you just stepped into my world! I haven't been with them long and I am beginning to notice a lot of inconsistencies in policy just like you mentioned. I thought I was just being overly sensitive. I am trying to give them the benefit of the doubt, but if things don't change soon I will have to leave.
You have serious issues.
Oh no, I am not nasty and rude! I posed a comment like that because it is true! Would you seriously work at this job if you could only do 41 lines per hour? Even 80 lines per hour?
I never mentioned how many lines I type per hour, therefore never *puffing myself up* as you said.
The pay in this profession is certainly not what it used to be but even if the OP was making 13 cpl, at 41 lines per hour, that is only 5.33 an hour! Come on. We are supposed to be here to help other MTs. I am helping her by stating this job is not for her. It is obvious!
Get your panites unbunched and get over yourself!
You have some serious issues.
x
VR issues
If you think for 1 minute that VR is making you a plain old typist, you will have a lot to learn. It is not for a newbie because you have to be an excellent Editor to watch each and every word. Now that might not be for you but I happen to love. I was outsourced, did not ask for VR but that was started inhouse at the hospital where I had worked for 12 years. After we had learned (some did not like by the way and left), then we were outsourced to a company in town working at home. You have to know transcription or you WILL not be able to do this. If a physician says he prescribed a patient 750 mg of aspirin 4 times a day would you not question this? A newbie would not know. This can go back and forth and seems like it has. I had an Indian physician the other day and she said food and VR put in foot but you have to know the sentence. When a dictator changes their minds and they do, VR puts in this and that and if NOT an MTer, you would not know what fits. I now have been working for 48 years and frankly I love VR because I work straight through and when dinner is done (my hubby cooks for us) I can sit at my desk (work 12noon to 8 p.m. shift) and eat while I am working. I have been told some at my company make really high salaries (by the way I also straight type because work for the same hospital as when outsourced, now have 19 years working for them) and we have interns and they are on straight typing, never go to VR). When I first started doing VR I asked my daughter (I am very poor at math) how many lines per day on VR would it take to make X amount of money per day and she told me the number I would need and that is what I strive for, some days more, some days less but it averages out to what I need. I work only 4 days a week now, am 66 and I make $500 per week which is what I WANT. I have worked so much in years past that I do not WANT to work full now. In the 80s my salary was close to $60,000 but then we were paid salary, incentive and that went out when outsourced. I do not know what the company wants to pay the people here, Transtech I believe is the name of the place but I heard something about 3.5 cents a line? My last day working was 3245 lines of VR and at my 4 cents that was $129.80 and at 3.5 that would be $113.58. I would not like to do for less than I do now. Some like, some don’t but I really think the big companies sooner or later will go this way and if people jump ship, unless working for say private office, then probably are going to be jumping ship often. When we were outsourced, I had spent from 1974 to 2002 in a hospital setting doing transcription. I had no idea about all the companies out there, we did not work on the internet and I was in my 50s when outsourced. I love the hospital I have worked for (I do not like the influx of all the ESLs and we have loads now there) and I have made enough in years past to retire if I want to. I read other posts on her about companies they work for, such as MQ and the stories are horrible. My job does not bother me, no micromanaging and what is not to like? If I wanted more money, then I would work a full week or even do like I hear others do, work 2 jobs or weeks and weekends. I am just past all that working now. I hope I have answered some of your questions. I love my work, have always worked in the medical field even before learning MTing and just do not think when you get a certain age it means sitting in a rocker all day long.
VR issues
I'd like to know what platform actually learns. I've been on same one for over a year and it (or docs) haven't changed or learned one tiny bit. It even still gets the dictating docs's names wrong! The gibberish is still in many reports, etc. Several posts have suggested that it's QA who wouldn't catch reports that are shot through in a hurry. Where I work, QA only gets reports specifically sent to them. It's the client who catches demograhic errors, such as wrong admit date, wrong John/Jane Doe, etc. They don't read the reports. Only a few docs actually read reports. They use electronic signatures and don't bother. Maybe the only people who'd notice might be Joint Commission but they only choose a few randomly (I think) to check thoroughly.
so she should already know about the issues.
nm
I have not had issues until recently and
with you I would; however, I don't! FYI, I am dealing with my issues and if they are not resolved to my satisfaction, I will leave. Thanks for your concern and have a great day! DVW
Pay and benefits are two different issues.
You are still being paid as long as you work for them. MQ has every right, as does ANY company, to define what amount of work qualifies the amount of money THEY spend in offering you benefits. If you don't satisfy that requirement, they do not have to offer you benefits and have the option of putting you into an SE status -- but you are STILL BEING PAID. They are not getting free labor in any way. You haven't produced enough to qualify for benefits. Benefits COST the company and they have to be able to have enough work produced by each MT to justify that cost.
As an SE, the wage and labor board is out of the picture. Hours do not apply. Neither does the ability of MQ to force you to work a set schedule.
Yes, they or any other company for that matter, can let you go for any reason. Any company in the US can do that. There is no contract - direct or implied - to guarantee you employment. If a company so chooses, they can let you go without any statement as to why. Smart? NO. Rarely will companies do so. States do not regulate companies other than to force them to follow their own, self-defined policies and procedures. That is why policies and procedures are so important to both the company and to employees. If a company makes a policy that their termination procedure will include warnings, etc., then they can face legal action if they do not follow their own policy. Short of that, they can let you go anytime for any reason they choose. At the same time, you're not tied to them by a contract either -- you can quit any anytime for any reason. It is called employment at will...ask the labor board about that. Hahaha
The spin you are putting on your posts is that MQ is big bad ugly monster doing anything to jip you out of money. Absolutely not. They have set guidelines -- clear guidelines -- and you have all the information you need. If you do not or cannot meet those guidelines then you have to follow the policy and be changed in your employment status. The company cannot afford to just lose money on MTs who do not make their production requirements.
Will they immediately change someone? No. There is a mechanism of making the MT aware of the discrepancy and giving them more than ample opportunity to rectify the situation before action is taken.
If you work as a FT employee being paid on an hourly basis at a hospital but you continually do not make your 40 hours a week, you will eventually be written up. You will go through whatever mechanism they have for making sure you are aware you are failing to meet FT employee status. Once that is exhausted, they have the choice to fire you or, if they have positions or want to, place you into PT status or perhaps p.r.n. status if they have such positions. You are STILL getting paid...you simply do not quailify for benefits because you are not making your position worth enough to them for the company to spend their part of revenues for your benefits.
It's not rocket science. It is not unique to the MT industry. It is simple business practice. It is the most misunderstood process I see on this board. MTs and most people who have never had any business experience whatsoever believe companies are made out of money and they just sit around thinking of ways to jip employees, they just pull wages/line rates/production incentives/bonuses out of the air. Not true. There are budgets, plans, processes -- all to be projected for the future then reconciled with actual expenditures. Companies have boards and stockholders. Their chief goal is to make those people happy because they are the ones providing what is necessary to even have the company and provide the jobs. If those people are not happy and are not making a certain profit, there will be no company and thus no jobs.
No, I'm not management. I'm just an MT. One who has been in business before and one who has a little more insight as to what it takes from both sides to make a successful operation.
Instead of doing all the back-biting and complaining on this board, why not ask actual questions to your company? Why not find actual answers with an open mind to understand how all of these things are determined?
Yes - you have a right to your opinion. I do as well. I completely disagree with yours and am stating so.
Don't read the posts if you don't want to. I wanted to respond to yours and have!
Spheris - HR Issues
I am a new hire with Spheris and can't seem to get ahold of the HR department. Has any other MTs had this issue? Do you know if they are understaffed and thus leaving the MTs hanging? 
No issues here, except never got paid
I never did get paid and gave my notice, and am still waiting for it, I am glad it is well for you, but a few of us it did not work out except for free work
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