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Serving Over 20,000 US Medical Transcriptionists

Platform and support so bad, I left after few weeks.

Posted By: Didnt work for me at all. nm on 2008-02-25
In Reply to: vague? - hiya

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I left them after a few weeks..sm
The staff is great and pay is on time every other Wednesday..the co. is very fair. I hated the platform that I was on..MedType (DOS-run)...I don't know about rad. Some accounts use MedRite. If they had a decent platform..I'd still be with them.
He left weeks ago for another job

and the new HR person has already started.  Since previous was there for a long time this is just one of those things I guess, move up the ladder at another company.  No ill will, but that was about a month ago.


I left after only 2 weeks
because I could see that I would not be able to make any money there. They probably won't fire you if you work is okay but you should be looking elsewhere if you want to be able to earn a living.
I just left there 3 weeks ago and was making
nm
I had an atrocious ESL acct with them. Left after a few weeks. nm
s
I was there 12 years, left 3 weeks ago. Many are leaving. (nm)
x
I worked for them recently for a few weeks and left because of SM
low/no work. No hard feelings.
Pay? Support? Platform? Accounts?
I have not seen any real specifics, but I understand about wanting to inform prospective employees and share your dislikes.  I am being asked to submit a schedule at the interview when I don't know a tootin' thing about what I'd be getting into. 
Bad Platform. I personally know of 3 MTs who left because of the platform.
If you are like me, the bottom line is wages and what I get in my check. I have never worked for Amphion, but I personally know of 3 MTs who worked part-time at Amphion before quitting their other service to see what Amphion had to offer before it was too late. All 3 quit Amphion and stayed with their other service because of the Amphion platform. Too hard to make any decent lines.

Something to think about.

********************

Here is one post from a couple days back:

Posted By: Amphion on 2005-12-02

To all of us trying our hardest to grab our work when it is available, and then still only make 24 bucks a day because of the garbage platform.

Hmmm. Good point. I only have a few weeks left,
.
It took a little over 2 weeks, but I called the recrutier twice and left a message. nm.

What kind of platform does People Support use?
z
Support very slow, had to train myself on platform. Trainer kept
p
EDiX ...hated the platform, absent mgmt, no support.
........................................
I work on a great platform, have good QA support and make

a lot more than 8 cpl.  I even have GREAT benefits, which are more than affordable.  There are good companies out there that pays for experience!!!!


Has anyone recently left Futurenet Tech due to their lack of work over the past several weeks? nm
d
No support, basically taught myself the platform, which is semi complicated. Rushed me thru
;
I have been with them 3 weeks and already surpassed the requirement. The platform
is very easy to use and easy to be productive on. As the other poster said, they are a wonderful bunch of people and I am sure they would work with you in any way you needed.
too many platform probs, lost lines, IT support is virtually nonexistent, I'll be saying
x
I left them to go with another company using the same platform and I made tons more..
It has to be in their line counting and they must not pay for spaces, headers, or footers even though they claim to. I did not know the difference until I switched company. I was shocked that I made in 2-3 hours what I struggled to make in 8-10 at Focus.. As far as I am concerned, they are a huge rip-off and on top of that, they have their Indian QA people checking your work, and if it does not meet their standards, you pay is docked. It was quite disturbing to say the least.
DocQScribe wasn't a good platform for me, so I left. nm
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Yes, they offer I think 4 weeks at full pay or 8 weeks at half pay. Call the office
and talk to them about it. You wont lose your job. They aren't like that.
try transriptiongear.com's tech support. They do gearplayer tech support whereever you bought yo
transcriptiongear.com
Has anyone ever left Keystrokes and gone back? I left a few months ago and realize that I made a

nm


It is as simple as filling out a form. I did it when I left an MTSO and when I left sm
a non-MT position at a company years ago.

What company? I did not know that any of them offer 401K anymore.
RISS is not a platform. RIS stands for Radiology Information System. The platform sm
would be EXText.
MDI-MD platform is fast, not full of problems like Transcend platform or MDI-FL

On Transcend platform you have to click, click, click all day and still get errors, change screens constantly -  its a nightmare to work in. 


Yes, SPi does use this platform....it's a great platform, but not worth working for SPi. nm
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Thanks for the support
Wow, thanks everyone. Working at home alone sometimes you don't wonder if it's all your imagination. And no, doesn't start with a P -- it's Webmedx.
Thanks for the support... you are right!
They already got in trouble once. An Indian employee was holding patient information in an extortion attempt for money from the company. I guess they didn't learn their lesson.

That's why they got US MTs in the first place, to land the big accounts. Once they start slipping away again and they need new accounts, we'll see them posting hiring bonuses. LOL!
I support you in this
and just sent a letter to the appropriate instructor in the sociology department at our biggest university. I will send it out to some other sociologists over the next few days. Thanks for suggesting this.
thanks for the support!
She got me on the wrong day. I just resigned today, and cried while I was typing the letter. I am not a fighter, and have never gotten into it with anyone on these boards, but she jumped down my throat, acting like I was a thief. I will ask my supervisor if it is alright, if not, I won't bother, just make new ones. However, they are my expansions, ones that I painstakingly made up over the last few years trying to keep my income up with all the changes. I was not a cheerleader the last few years, but I hung in there by my fingernails thinking things would get straightened out and get better or at least somewhat back to where we were, not worse. My income has dropped by $150 to $200 a week. I don't know many people who can afford that, and I know I can't anymore. I don't think its going to change anytime soon except maybe for the worst, but for the MTs there, I pray it does.
US Support????
In two years with Focus I had contact with only ONE support individual that was US based. I stayed for wo years so no, it was not as bad as some would lead you to believe, but to say the support staff is US based is misleading at best.
Support
Actually, it's nice to know there's some support out there from fellow employees. Nobody in this discussion got me personally riled up. I was more riled up and concerned than when I came on this board and read the discussion, so it did me some good. We mostly just want some reassurance from you MDI-MD veterans that this isn't the norm. I'm appreciative of all the suggestions from my fellow employees, even though I'm a newbie to MDI-MD. The liaisons sound like they're pretty understanding and will work with you, so that works for me. :)
Thank you for your support.

You know what, I don't understand any of this and kind of confused right now.  But thanks a lot for your support.  I have done cardiology reports for quite a long time and worked at Cardiology Clinic, where that is all I did 8 hours a day, 5 days a week.  This is what they were testing for.  So, I really do believe I did very good on test.  I know all the medications without looking anything up in reference books.  Also I have transcribed hundreds of echocardiograms and stress tests, etc. 


Anyway, I am not going to fret over this.  In fact, Keystrokes just called and would like to offer me a position with their company.  So, who cares about MD-IT.  Also Keystrokes is starting me at higher rate of pay.   Maybe this was a good turn of events that I got turned down by MD-IT, because look what happened.  I believe that sometimes we do not always understand things that happen, but in the long run things usually work out for the best.  I am definitely an optimist in life and try to always look on the bright side.  It helps in this line of work.  


Thank you everybody who had positive things to say and for your support.  


Thanks for the support. This is what I think
When I started with the Q, I had an office with humans I could go to for things. I actually got 2 days of really good training on the accounts I had and could call someone and get a live question answered at that moment. They could even listen in on something and help me figure it out if I couldn't understand.

You know what it is now. I never had a dread at working for the Q until the last year or so. Now it is severe irritation when I log on because I have used half my PTO up due to no work and all. When I emailed my supe a couple weeks back about no work, he said oh it is just because of the weather. I am sorry, I have been running out of work for the last MONTH straight. It is February. I have never had no work on these accounts in February. EVER--in over 9 years.

I wouldn't care if I wasn't required to put in the hours. I would go do something else. But here I sit and I hate that more than anything.
support

Hi


You sound like you are so happy at your new job.  I am feeling so discouraged at mine and really want to quit.  Do you know if your company is hiring?  I have lots of experience.  Would really love to hear from you either way.



Thanks,



Discouraged Debbie


Support?

Are you SERIOUS???  Two years ago they had a terrific support group, now you're lucky if you get called back within half a day...There was one instance where I had to upgrade a program, it was mandatory, and I called support.  This person talked to me and asked to sign on to my computer (standard procedure).  They then asked that I stay nearby my computer in case of questions on their part.  Well, I did that and after an hour and nothing happening, I gave up.  Called shortly after and was told the person was at lunch!!!  Can you believe this???  Mind you, this was one of my days off (I purposely did this because I knew how much work I would lose on one of my regular days).  I was told it would take up to an hour, well after it all had been done, it took over 3!  Yeah, some day off.  It was almost like they were chatting with other people in the office or on the phone, or SOMETHING, cause they would never respond to their prompt for the next step for minutes at a time.  I was very irritated by it.  I absolutely cringe when support is needed at TT and avoid it at all costs!   


Thank all of you for your support!

I appreciate every kind word.  It helps me knowing that you have all been where I have been. 


I am so fortunate to get the opportunity to work for TransTech.  I have heard so many great things and part of me can't wait to dive in but the other part says don't let go.  I have been so darn loyal to the Q and they never cared. 


I hope Transtech appreciates my loyalty.  I want this to be my last job change! 


Thanks again. 


Thanks to all of you for your support. s/m
It makes me feel very humble.  I never back down and they have made me ANGRY.  I'm not sure if I will have to attend court in Texas or not since I haven't lived there in 20 years but if I do, so be it.
Good support when I need it
Precyse has set up an excellent system through IM and what they call MT Mentor. Not only can you get instant messages for STAT, but get feedback on reports requested. "Fill in the blank" has never been so rewarding.
tech support
The tech support is very good and very reliable at Spheris. A nice solid company.
They are also in support of TRS training
women in Trinidad to do transcription, so I'm sure more work will be leaving the states.    I was not going to accept their offer anyway because the line rate was 2 cpl less than what I was currently making, but then when I asked if they offshored the recruiter reluctantly said they did if they client requested it.   Now who in their right mind thinks that CyMed, or any other company for that matter, goes into a facility to sell their service and says we offshore to xx country, would you like them to do your work?  
Thank you for caring. We need the support right now. nm
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Support I think is needed

The first and foremost would be promotion of US-based transcription for US-based patients.  I feel there are major, major privacy issues at hand there, and I would personally have trouble with my personal info being shipped overseas.


Certification I think is very, very debatable.  AAMT has tried to make a standard practice, but really it isn't.  You have to be certified and continue with education to be a nurse because those practices are standard and regulated pretty  much across the board without too much difference.  MTs have to do what the client at the time asks, and there is a ton a variation between companies and clients.  I have worked for a lot of different places and have yet to find one that follows even half of the important rules of the BOS. 


I also think another organization should point out certain advantages to being an MT, at home or otherwise.  AAMT wants you of course to buy books and whatnot from their store, but there are many other resources online that are available to us simply because we are members of the medical field; most are free.  Working at home gets you discounts on things like car insurance (cut mine in half).  There are many advantages to ousourcing companies that hire at-home employees as well which are growing all the time.


I would absolutely participate as much as I can in getting something like this going.  AAMT as decided where they are which is perfectly okay.  They just now need replaced.


 


People Support. sm
I have worked for these guys for 1-1/2 years. Pay always on time, every time. I have had one raise in pay, as was promised when I started. I've never worked with better folks. Please email me with any questions.
Support/Experience
Seems like a lot of companies are hiring inexperienced management who cannot even type an op note, do not have the skills a manager should have, which should be equivalent to a MT/QA/Editor - but maybe they pay them less just to scooter people around on accounts and make out schedules. Everyone suffers because of them -they do squelch communication, do not promote growth, and want absolute power. Theres no way of dealing with these kind of people other than to just shut up and let them have their throne and their little cutout paper crown.

I work as support for MTs and am an MT myself.
Just look at your view compared to the other answers to this thread.


Such support! What a community of MTs.
I have been in this business for 20+ years and wasn't confident in answering, as I'm not really sure myself. Feel good insulting people? Have a nice day.
How is their tech support ?
nm
People Support...

Does anybody have any information on People Support?  I see they have several job offers available and I have never heard of them.  Any info would be greatly aprpeciated--good or bad.