Personal vent: The head of QA for my co SM
Posted By: Don't ask which co. on 2007-09-06
In Reply to:
quit. One of the few people in management who knew what they were doing. I feel sick. My company is going down the tubes.
I can't share this with anyone at company, so vented here. Thank you for forum I could use, because I feel ill. Everyone at this company is inexperienced. They have already lost accounts. Now what?
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go over the supers head to the head of operations. sm
Any STM that does not reply to her people is a jerk and the head of operations needs to know.
Just need to vent.
I am a fairly new MT, but I do have experience. I applied for an MT position with a National company as an IC. I got an email saying that she was very impressed with my resume and that she would give me a chance. She told me a little bit about the job, and said to email her back if I was interested. I emailed her back with a few questions and told her I would like to see a contract. She emailed me back and said that she usually doesn't give out contracts unless the person is very interested in the position. I emailed her again and told her that I was very interested and would like to see a contract. Well, I never heard from her again! This happened a week ago. Why do some people get other people's hopes up?
May I vent??? SM
I hate my job with a capital H!! I truly feel like screaming (or crying, but I'd prefer not to expend that much emotion on it).
I have about 90% ESL doctors, half the time there's not enough work--so because of the two above issues I can never make my lines (not to mention the fact that I'm a perfectionist so spend/waste way too much time trying to fill in all the blanks on the ESL reports). I've gotten two nasty certified letters from the company about my poor line counts. I just feel like giving up...but of course I can't do that because I like living in a house and eating! ;)
I know my days are numbered there, so I've been furiously testing with tons of other companies. I hope and pray something better comes along!
I'm really beginning to lose some self-esteem over this whole issue...but I KNOW that I'm a very, very good Transcriptionist (I just suck (excuse my French) at ESL doctors).
I wish I could have learned by other peoples' mistakes! But , no, I had to make my own mistakes!! LOL. Several people tried to steer me away from this company. A few people couldn't say enough good things about it. I guess that's just life...we all have to learn the hard way.
Oh, well...I truly appreciate having a shoulder(s) to cry on!
Hugsss to you all (especially to the HL transcriptionists),
Just Me
Need to vent
I worked over the weekend (not scheduled, just didn't want a Monday backlog), and guess what? The worst account has hours! of dictation by the worst! dictators doing DS they should have done months ago...all dictated after I signed off for the weekend. It is all being routed to me to knock 'em out! I feel like screaming! If Dr. I-don't-know-English-carries-on-a-conversation-with-the-nurses-while-dictating-old-reports expects me to understand EVERY word...well, I just CAN'T! So I'm sending some to QA who seems to have woken up with a bug in the aadvark this morning and is correcting me on the stupidiness, nitpicky things....Nail me for a medical mistake but please, telling me I don't use enough commas just got on my last nerve!
AAARRRGGHHH!!
Thank you. Please return to your normal programming. 
Need to vent......
I accepted a position as an Editor with a smaller national, after my last employer had a problem with paying period. They told me they outsource but are trying to hire people to keep the work here. Okay find and dandy. I wanted PT work but I was told I was needed FT. Okay, that'll work, just need to WORK. Well guess what, NO WORK. The offshore company gets to QA their own work so I am not allowed to pull any of that, only what the US MTs do, which evidently isn't much. I watch the system and the work going to the offshore editors can be out of turnaround, still I can't touch it. Here I sit with mounting bills due to the last crappy company and still no work. In the past couple of months I have talked to other editors who are working 2-3 jobs during the SAME scheduled hours, so basically triple dipping. I won't do this, that seems to be stealing to me, but I certainly would like some work about now!! We hear all the time how the US companies can't get well-trained, skilled people who want to work. Well I'll tell you what, here sits one with absolutely nothing to do and soon to be on the street.
vent
You need to vent just like the rest of us. Imagine have 10 years like me and getting offered the same crap wage. It is insulting but times have changed and not much we can do!
Have to vent!! (sm)
I am so fried!!  At the same time not surprised.
I know this is the holidays and all, which = slow, but...I was hired at the best national for full time, five days a week. I asked for backup accounts from day 1 and got ignored and/or the run around. Ran out of work my very first week and I have run out of work consistently since. Long story short, when I pressed the MTSO about lack of work, I was finally told that I'd only be busy a couple days a week. Why did you hire for FT, then? 
Backups are coming soon, but thankfully I have OT at my PT job, otherwise I'd be so screwed. So fellow MTs, I've learned not to leave one MTSO for another until I know for sure I have everything covered. And by choice I won't leave my guaranteed $$, med center job. 
Just need to vent about something (sm)
To the companies who post jobs on this board: How can you possibly hire when the MTs you already have don't have work? I am sitting here for nearly the fourth week in a row with no work. I'm not alone. The account I am on was recently overstaffed again plus the facility that we type has a low census and no work. Why not take some of the new people you just put on this account and move them to these new accounts you are hiring for? This is not a bash against the company I work for. I like it and want to stay. I know this happens at a lot of companies because I see people posting on here all the time that they don't have work and their company has a job listed on the job board. I just don't understand why this is. Please, before hiring more people, make sure there is enough work for the MTs who already work there.
But sometimes you just need to vent
And if we can't vent to a fellow MT anonymously, who can we vent to?
Vent
I was recently (last week) hired as an IC --- however, the company was looking for second shift hours M-F and then a split shift on the weekends. I have had personal issues going on, however, it has not really provented me from working. The biggest thing was sending an ivoice, and not having a line count program (other than MS Word and dividing by 65) I was cheated out of over 1,000 lines -- today, I downloaded two counting programs, Sylcount (and cannot get in touch with ANYONE from tech support there) and Pacticount -- neither one would count lines -- I spent 3 hours reinstalling MS Office and word was 15 minutes late signing in and the owner of the company calls and fires me -- as well as threatening legal action for return of the foot pedal -- last weekend, (my first week on the job) I get emails and phone calls from the hospital, wondering why other people are not working. Bottom line, RUDE service, TRYING to deal with getting a line count program and yes, I try to get my point across, but right now, I just tend to wonder about companies who hire and actually, they are hiring subcontractors.
She just came here to vent, lighten up.
x
Maybe I just needed to vent.....
.... I'm an employee of Medware and I'm sure that all my co-workers will know exactly what the deal is. The last thing I need is your criticism when all you are interested in is someone being tacky and spreading dirt. You have not walked in my shoes and have no idea what I'm dealing with at this time! All I can say to you is if you are looking for a job, take my advice and do not choose Medware as your next place of employment, as at the current time it is not a good place to be. Although, I am happy for Wilma because obviously the changes at Medware have not reached her yet. Have a great day!
We are entitled to vent once in a while--sm
we do the job and most of us are thankful that we have the jobs, but every job has its annoyances. To never be annoyed about anything is totally unrealistic and *foolish*. Lighten up!
I have to vent, as I am sitting here SM
with a throbbing headahce and chest pain. Every Friday, and I mean EVERY FRIDAY, I have a day from hades on my account. I work on a difficult account, lots of ESL, but generally I enjoy it and get work sent I really enjoy. I'm used to the doctors and it is not a problem any other day of the week, EXCEPT FRIDAYS, when I have one awful report after the next. I will have the worst doctors, one right after the next, without any let up. It could be random, I know, but I assume they are cleaning the mess out before the weekend, when they have less expereinced people working.
Do other people have the same experience? I work for a large company, not MQ. The other large company. And please, no discertations on not being professional, etc. I'm actually concerned for my health.
I have to vent for a minute sm
I have noticed many companies advertising for Independent Contractor positions yet dictate a certain schedule like a full-time employee, i.e. 1st shift Sun-Thurs, etc.
Now, I am aware they need to staff accordingly and have coverage, but come on....these companies do not truly know what IC status is all about.
If they want you to work a straight 8 hour shift, Sun-Thurs. than hire as an employee and give benefits darn it. The companies want their cake and eat it too. No overhead with ICs, but dictate and demand certain schedules and pay squat for it.
Ok, I'm done.....had to get that off my chest. Feel better now!
Please forgive me I need to vent
I am just one of the millions of MTs in the world who is tired of being overworked, under appreciated and fed up with being treated like crap in plain English. I am also tired of companies who treat you like an employee when its convenient for them and an I.C when its convenient for them. I decided to be an IC to get away from the unflexibility of being an employee, you know...the fixed hours, and days, constantly being told what to do and how to do it and dealing with the too many chiefs and not enough Indians syndrome. So, I become an I.C. and I just figured out that I have none of the benefits of an employee, but still am doing the same things as when I was an employee. According to the law if you are an IC, no one should be called your supervisor or tell you how and when to do your work as long as the outcome of the work is the way they want it. I realize that companies need to know our schedules and such to better distribute the work, but come on lets face it, we all became IC's to get away from the drugery of constantly having to answer to someone and the freedome of being our own boss, but in the end thats the last thing we are. Another complaint...what ever happened to manners...I am referring to the courtesy of answering an e mail or a phone call? Somebody needs to put out a book of etiquiette on e mailing people.
Lastly, to all the supervisors out there, lighten up...you are driving alot of good MT's out the door with your nasty attitudes and God complexes. Be patient with those just starting out. None of us were born knowing anything and you were once a newbie. Stop making people afraid to ask questions because they will be made to feel stupid if they do. Just because you work at home does not mean you should bring your problems with you when you sign on for the day. This is the same as any other job and you should not bring your personal problems with you. The economy is in bad shape and many of us live paycheck to paycheck and God forbid we miss a few....so we take crap from people because we know what will happen if we loose our jobs/contracts. I think alot of sups know this and take advantage of it. We should all be working together not against each other.
I swear the MT must be the most underrated and underpaid and underappreciated profession in the world. I was just thinking that the other day when I was typing for a doctor who had a mouthful of food while dictating and when he was not eating, he was coughing in my ear...this on top of a heavy Oriental accent of course. Then you have to feel guilty about putting that report in edit.
You would not believe how many people envy us because we work at home. oh you are so lucky you dont have to deal with traffic and bad weather. Its not all its cut out to be I tell them. Lastly, I just wanted to say I am not referring to any specific company or person, I just wanted to vent and I am sorry if what I meant to say did not come out right or did not make sense.
Dont get me wrong, I am grateful for my job every day that I sign on to work in this day and age, but there are times again when I would like to drop kick my computer and my supervisor out the window. I hope you all have a great day and dont forget to get out there and VOTE, VOTE, VOTE
Major Vent - fed up
I have been doing this for 12+ years, and I have decided this is a stupid and impossible profession. An MT should not have to go over and over voice files to hear and understand what at doctor says 3, 4, 5 and 6 times to understand what he is saying. If you do, that means he is not interested in making sure you know and understand. This really hit me today. IF a person were talking to you, would you have to ask him to repeat himself over and over again if he really wanted to talk to you? More so for patient care. If a doctor actually cared about making sure that the patient's information was accurate, would he take such risks that the person on the other end would not understand what he was saying?
major vent
I especially like the PAs who mumble and don't even know how to pronounce the medications and believe they are actually MDs
major vent
What's really fun is when they spell the really obvious words and then slur the important ones! Gotta love the docs!
Vent all you want, but educate yourself about
unions because someone is feeding you information from the 1920's.
No one HAS to join a union or bargaining agency. You can work for slave wages, for free if you like; you are free to choose in the USA.
Can I vent anony about a company I am fed up with?
I am tired of no work, tech probs, account switching, and rude managers. Low pay is a factor also. Really want a better paying job. Anyone know of a company willing to pay a 10-year MT more than 8 cpl? TIA
Needing to vent alittle
I inquired about a job with Medivoxx, before I realized they used VR and expected you to transcribe and edit. The information I received back stated that after two weeks uncompensated pay, the following 30 days would be 3 cpl, and then 5, and eventually 7. Before I went any further, I asked approximately how many lines/day VR editing runs, as I would think it would be higher than transcribing since you are not actually typing it all out, but editing. I wanted to know all this before I considered quiting the job I have now, which is not a transcription job, I am only doing that part time and am looking for full time. My response to this question was to not quit my current job. This seems alittle odd to me, so I wanted to vent and share this info with everyone else. Thanks
jJust an observation/vent
Maybe its me but I work and when I am downloading, I read the various boards -- I see/read people that the productivity is there 250-300 lines an hour or more but what I am wondering about is bottom line -- patient care -- no, we are NOT doctors but how many MTs know how to really research the internet for drugs etc? I see posts with word expanders -- they are WONDERFUL tools, but in MHO, if you are a newbie, just starting out, get the disks, the books, and LEARN how to use the internet -- I did QA for a company for a while, and I had a Transcriptionist (newbie) call me in tears because she was called on the carpet for typing (and I saw the actual report) -- Kem-7 -- come on, everyone, You should be researching and looking -- yes, it IS hard, but I see a lot of the SAME names on this board, spending hours, gabbing and chatting and yet whine when they are not making a decent salary -- bottom line, I am a single, widowed woman, been in this business for a long time and yes, I have my throw in the towel momemts but I also have a work ethic that is pull one's self up by the boot straps -- yes, we have to vent about our men who are the southbound end of a northbound horse, but people do not realize that even though we work at home, we are working, spending hours sometimes taking care of the home front with bills etc and not getting paid for it -- Its not the companies, its trying to plan things and go from there -- If you're married, hubby has to understand that this is NOT a hobby job, as do a few of you that I have seen a lot on this board -- you do this and that , but yet you are the whiners and complainers when it comes to companies treating you unfairly or no work.
Maybe Wal-Mart for those of you IS A BETTER alternative -- for me I make between 40-50K a year, but I am focused on my job as well -- blood, sweat and tears too.
OSI Line Counter - Must Vent!!
I know this is probably petty, but does anyone else notice the line counter at OSi goes down every single weekend?? Do they disable it to keep us from knowing how much we've typed, afraid we might not work as much?? This is so irritating. I like to keep track of how much I've done and this is very frustarting. I hate just sitting here typing in the dark.
Yeah it sure does feel good to vent here tho
..
Vent - how do you deal with a horrible platform!
This platform is so slow that my Expander sometimes doesn't even expand things because the system is so slow. You go to back up or move forward with the cursor and its so slow you end up going to far usually. Spell check, OMG, you could go to sleep waiting to advance. It takes FOREVER to type a document.
I don't understand why companies use these horrible platforms. Makes you dread sitting down to the computer!
you took this quite personal
you are really sticking up for MQ here, I don't understand your anger at this poster
Nothing personal
Just responding to a condescending post. You're also way off about ''major quality issues''so the LOL is on you--Sure hope you're more accurate in your QA duties.
Not personal
Of course our anger is directed towards the companies and not toward any worker trying to make a living. This is an emotional topic, but we have a right to make a living too. These companies started in the USA, benefited from Americans and then decided to go overseas not to provide a better service but just to make more money. And not only are jobs are affected but also the loss in tax revenues.
Sorry, but personal or not
You have set a double standard by saying keep the personal remarks out of it when you opened it by making IMHO a snide remark about MTs who want to keep American jobs in America by working at times that non-Americans workers normally cover. In the middle of an otherwise very well handled discussion by those affected by the merger, IMHO I do not believe you did service to Transcend by having made the remark you did. Even other Transcenders have posted that it did not prove useful to cover other shifts and had difficulty finding enough work.
Indeed you have a right to your opinion, but if it is respect and support you are looking for, perhaps consideration to what you have to offer would get different results.
No. I have 2 personal systems --
one desktop and one laptop. I can do whatever I want with those systems.
My personal advice to you
Don't give up!
Since you are just beginning there are many factors that are probably preventing you from doing more lines. For example, do you look up words and/or medications frequently? If so, for obvious reasons, this will slow you down. Second, if you are not quite used to DQS, then that too, can slow you down. Also, take into consideration how many words you type a minute. Everyone is different. Some people can type 65-70, while others, can type 80-90 and that can also effect what you make. It also depends on your accounts you are on. There is no doubt when I type for ER accounts and use their standards, I get more lines - bigtime!
Like I said, just don't give up. We all started out slower and have only gotten better. You will improve with time!
My personal experience has been...SM
I've been there via Total eMed for over 6 years now. I have never been out of work for any longer than I chose to be.
I also never have had a problem meeting minimum, even if I did change accounts a couple of times within the period. It's not that difficult if you've got the basic entries in your expander.
Good experience with supes overall. They've allowed me to change my schedule and flex whenever I needed to. Benefits and HR teams very helpful.
Co-workers are THE BEST! Helpful and willing to share tips and information.
Pay is on time, benefits are reasonable, and they are working to improve with MT input.
Of course a large national won't make everybody happy and it's not the right fit for everyone, but if you must have benefits, you could do far worse than Spheris.
Personal names. How would you like to see your own name
trashed on this forum? If not, maybe you shouldn't do it to this man, either.
my personal protest
In honor of my fellow MTs who are soon to be exHeartlanders I, personally, am not going to buy a thing on Friday, July 7, 2006--- nothing, not a gallon of gas, not groceries, not an ice cream cone-- not anything. I'm sure that no one will notice but I hope you will join me anyway.
I think this is outrageous. It seems to me that if Heartland conglomerate laid off 1 top executive one $71 million salary would make a nice little lump in their profit margin instead of laying off 151 MTs!! How outrageous is that! Today, in the minds of politicians America is corporate America, working Americans are just a souless, faceless mass. What's it going to take to change their minds... a revolution?
that's why I would never EVER use my personal equip for any
that's what you get for using your own stuff.
Just my own personal opinion but - sm
I think that the child labor laws that have been put in place in the last 10-15 years has a LOT to do with horrible work ethic youngsters have today.
When I was growing up (I'm 38 now,) my parents put me to work. I wasn't really contributing to the household bills but I certainly was responsible for purchasing my own clothing and paying for any of my personal expenses. I was 12 the first year I bought my own school clothes.
I knew what it meant to work, how to save my money, and how to tell the difference between wants and needs fairly early on.
Child labor laws were put in place to protect BUT they have also hurt us. I think they should be re-examined.
By the time a kid is legally old enough to work in our state (16 years old,) the years have past when you can instill good work ethic in a young mind.
No wonder the kids expect to have everything handed to them. They are used to it and can't handle it when their support is taken away.
Any wonder why so many 20-somethings and early 30-somethings are going back home to sponge off mom and dad? Any wonder why so many of those same people are dumping their kids off on mom and dad to raise? Nope!
Sounds personal
 You must have some major quality issues
don't have personal experience with
in an earlier post, they said something like the lines would be longer than usual (meaning smaller margins/fonts), and they only pay $1.50/page. I would want to ask about what the length of the lines and the average length (or lines) per report to make sure the pay is fair.
Say there are 10 lines at 65 characters per line per report, that is 15 cpl; but if the font and margins fit 90 characters per line, then it is not such a good deal.
And how many trained MTs have done phone interviews? Seems they would be advertising to a different work pool. I kinda wonder if they know what they're doing.
personal experience...
Very, very nice people, very conscientious. Platform all right, but line counts seemed to take longer to make for me. Had to have unlim. LD and that was the big problem for me. I also spent a lot of time dialing into accounts looking for work. Good QA, good tech support. Wish it was all via Internet. I also did not want to be responsible for my taxes (just lazy, I guess!). DId like the flexible scheduling. If you want to be IC and don't mind the LD, it's a great place.
I don't have personal experience
with Apex, although I hear it's pretty cool. My account is still on DOS and I have absolutely no problem with that. We have DOS and internet accounts, so I would recommend them to anyone who doesn't have access to high speed internet. I've been there over 4 years and do quite well. There's a new pay structure in place recently as well. They're worth checking into. I do work a lot of OT but I don't mind since I'm a single mom. The money is good, and I work extra when my baby is with her dad. It works for me.
Just personal experience, that's all.
.
No personal experience with either though
Keystrokes would be my choice based on what I have read on the boards.
No personal experience, but..sm
I work for MQ and posted a frustrated post a week or so ago and received a private email from an MT who had left MQ recently and went to JLG and she loves it there.
I talked with them 10 or so years ago when MQ bought out my company and they seemed nice and I would have taken the position, but just had too much on my plate at the time to move jobs - and then MQ got better for me, so I stayed.
Ready to leave again now and after getting that email from a fellow co-worker, I think I'd try JLG.
From personal experience
From personal experience with over 20 years of acute care and moving to radiology, I think it is easier for an acute care MT to move to say radiology or pathology than it is to go the other way. Radiology and path can be challenging as well, but I think what really slows me down with acute care is the drugs and all the labs. Not that I'm not familiar with the terminology, but just because the numbers for me anyway, slow me down. I think it can be OVERWHELMING to transition from radiology to AC. I say this with some certainty because I have worked for companies when I have been responsible for training radiology MTs to do acute care and training acute care MTs to do radiology. I just think it's an easier transition TO radiology FROM AC, not the other way. I hope you will be able to hang in there and stick it out. Sounds to me like the recruiter doesn't really understand what each job entails. Unfortunately, the recruiters rarely understand what our job entails. I'd talk to your direct supervisor rather than the recruiter if that's an option.
It is my personal favorite by far! nm
nm
I can only tell you my personal experience sm
which I did. Anything else would be gossip. I was not an MT with them so cannot speak from an MT standpoint. ESLs were not bad - but things have changed drastically since then - found out later they did overflow for Medquist and not sure now which accounts are really theirs.
Personal Choice
While I understand the sentiment of your rant, the reality is you're blaming someone else for your choices. If you want to be a REAL IC, then ditch the middle man, go get your own accounts and deal with the client directly. Explain to them that you only want to work when you feel like it, or that you only want good dictators, or that you can only type if your family has nothing else on the schedule. Pay your own taxes. Carry your own weight.
Yes, there are many companies treating MTs like employees and calling them ICs..... but they COULD NOT do this if MTs didn't CHOOSE to work through a middle man.
If you are an IC, you should be presenting a contact TO THE SERVICE (not the other way around) with your rates, you availability, etc. Have you done this?
And being new is not a reason for being under-trained. It means you don't have the skills if you are catching flak. A service is under no obligation to train you. They ASSUME if you are calling yourself an MT that you have the skills that intimates.
And no, I'm not a supervisor for any company, I'm not a service owner, I'm just a grunt who realizes that I'm an adult and a professional and I DO get to decide what the trade-offs are for doing my job.
No personal experience, but...
... I have a friend who works there and DESPERATELY wants to get out. I think she said she's on something like 50 different accounts (!) which is completely untenable because she gets them at random, and there's no WAY anybody can be expected to learn 50 different sets of account instructions, so that slows the production waaaaay down, because she constantly has to look things up.
As always, others' mileage may vary.
Keep the personal remarks to yourself.
You are entitled to your opinion, but so am I entitled to mine, and I am always willing to engage in honest debate about any point. I am also willing to agree to disagree. But making personal wisecracks crosses the line, and does not further the discussion.
As for me being 'untrue,' you don't know the first thing about me, who I am and what I'm made of, so unless you can prove to the world at large that you really DO know me (which you don't), again, keep the personal remarks to yourself.
and YES did have personal conversation with Liz
I was part of a package that Transcend purchased.
I recievied all kinds of welcoming emails etc. It was unfortunate I did not receive emails infroming me my team lead had left, who to contact with problems etc.
My mother was hospitalized shortly after the acquisition. When I called to inform me TL I was told you are expected to produce every day.
At that time in the northeast we were unable to travel due to ice etc. (which incidentally was where my accounts were, which meant VERY little work), so I bought a laptop and camped out in the ICU.
At no point was I ever allowed to take family leave. I was expected to look for work 24 hours a day in case there was a job...........no easy task when dealing with a mother with cancer, a broken hip, Coumadin allergy, aspiration pneumonia, blood loss etc.
My mother went to heaven and I did take some time off for the funeral etc.
When I returned I was told I had made some mistakes (??? no wonder......I did not want to work in an ICU) and it was not a good fit.
And yes, ******** was aware of this.
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