Part of your post is exactly what disillusioned mentioned.

Your post said : My question is this, however, what if  high producers are treated differently than others? They are kind of like the employee who is always at work, on time, positive attitude versus the employee who calls off, is undependable, bad attitude.  Which one do you think would get better treatment?  That is pretty much a no brainer if you ask me!  There are also those MTs who are great employees and do the basic line count required of them.  They receive the basic pay that they were offered.  What is so wrong with that?  That is the effort they put into it. That is not always true.  I can tell you countless times that I went above and beyond what was required of me, and I had always, repeat always, found Transcend a good place to work.  Until recently when I started noticing little discrepancies with what I had been told and read from management and what had happened in actuality.  That doesn't mean that I am just going to up and quit, but it certainly does put a little bit of distrust into the equation, making it hard to believe other things that I'm told.  It doesn't mean I'm undependable, not at work, or have a bad attitude even after I had been told one thing by management and seen another.  But you also must admit that it is a little hard to express dissatisfaction internally within the company when it had been noted that a lot of concerns expressed internally were labeled as "emotional outbursts". How can one not become dissatisfied when our concerns are just dismissed as emotionality? (Just a side piece of information, I was not one of the MLSs accused of the emotional outbursts, but I just found it intimidating from a standpoint of expressing concerns in the future.)

You said: I scored 100% on all my tests for hire with Transcend.  I have 9 years' experience in clinic transcription.  I was hired in full time, benefits, etc.  I work on a clinic account and have a secondary that is hospital.  No, I did not have hospital experience when starting at Transcend.  Being the great company that they are, they were willing to train me and enhance my experience for both our benefits.  I make 0.0850 cents per line. I have a schedule, however, do not always work my hours but different ones according to what is going on in my life.  I dont ask if that is okay, I just do it.  If I cannot work in the morning, I do it at night.  No one has ever said anything to me about it because I do my lines.  According to what I was told when I tested there years ago, I received the same test score, came in with 10 years experience in acute care and have more than 5 different accounts now ALL acute care, including some of the most difficult accounts. Yet after years of working with Transcend I still do not make what you do. As far as not working your regular schedule but just fitting it in according to what is going on in your life, how is that dependable?  Our work group has been instructed not do to this not only by our A.M., but also by Larry because then you are stealing lines from people who are scheduled to work the ones you fit in around your lifestyle and it makes it harder for production to know how to schedule coverage. Yet, you say no one has ever said anything to you about it.  This is exactly what was meant by preferential treatment.

This is why I don't totally agree with your post.  I am not so unhappy that I am going to quit, but yet it really isn't fair to totally dismiss concerns of people like me just because you are having a different experience with the company than others.

• Transcend talk - sm
  • If you go to the same store every day and spend a lot of money and your neighbor - goes to the store with you for the first time
    • look, it is all the name of the game - sm
    • Could you be any more obtuse? - Give details.
      • Look at the correlation. - sm
        • What incentives? What skewed raise policy? Give details! - sm
          • The details have been given already. Read the posts - sm
            • If your facts are true, make them public. You've nothing to lose and everything to gain. - sm
  • Okay, here's the deal... - disillusioned
    • Questions for you. - Trying to understand.
      • Well, no offense, but I'd rather not... - disillusion
  • Because it has not happened to you dosen't mean it doesn't happen . . DUH - Outside looking in
    • DUH, read my post again - sm
      • Asking for a raise isn't going to do it. There is a policy for raise increases. - They only come at certain times. nm
        • Not totally true. - sm
          • Good to know. Didn't know there was a base raise - in addition to the CMT incentive.
  • Part of your post is exactly what disillusioned mentioned. - JMO
    • that is not stealing lines - sm
      • It was referred to as stealing in a conference call by mgrs. sm - JMO
        • Every month it's the same. Grab all the work on the last days of the pp and - then work when they feel like it the rest of the p
        • again - sm
          • My suggestion sm - JMO
            • again - sm
              • A post was made asking for opinions. I replied. sm - JMO
                • again - sm
                • A thought. sm - Pondering
              • Transcend's positive posts stay here cause negatives are deleted! That's the trend! - BTDT
                • This is very true. I know this for a fact. - true
                • I bet you believe in the Big Brother theory too! - sm
                  • That's not substantial enough for you? It is 100% true- Why? Did you ever hear of - Big Brother
                  • It is True - Itstrue
                • Seems it's the moderator's perogative. - sm
          • also - sm
            • Good point. - sm
              • Nobody said slow down. They said work your own shift. If everyone worked when they - felt like it or when convenient it would be chaos.
                • You're mistakenly blaming the MTs who might work "out of their shift". - Big Brother
              • Thank you - sm
  • Most of your comments are true; however (sm) - I must need glasses

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what a great way for terrorist organizations to infiltrate the US.

~~~  I have been subject to some horrifying systems where the companies actually expect you to achieve your line counts or keep them hidden.~~~~

Okay, I understand how an MTSO can hide line counts.  I worked in an office and saw how they did it.

BUT, ~~I have been subject to some horrifying systems where the companies actually expect you to achieve your line counts~~~~  So you are saying TH has a horrifying system and does not expect you to achieve your line count?  That's an odd statement.  Care to expound on it? 

Very puzzling information.

The Company may not be able to recruit and hire a sufficient number of new or replacement medical language specialists to sustain or grow the current level of revenue.

The Company cannot provide transcription services to customers within contracted delivery standards without an adequate supply of qualified medical language specialists. Medical language specialists are in short supply. The Company relies upon in-house recruiters to hire a sufficient number of qualified medical language specialists to meet current and projected needs. The Company attempts to attract and retain medical language specialists by offering competitive pay and benefits and the opportunity to work from home utilizing the Company’s Internet-based system. The Company is transitioning a significant portion of the business from transcribing (typing) to editing, which allows the Company to increase the productivity of existing personnel and attract a new supply of medical language specialists. Nonetheless, there can be no assurance that the Company will be able to hire and retain a sufficient number of medical language specialists to meet demand. Failure to do so could have a material adverse effect on the ability to undertake additional business or to complete projects in a timely manner, which could adversely affect operating results and financial condition.

The Company’s reliance on key third-party software could affect the ability to operate competitively.

Portions of the BeyondTXT technology were provided to us by Multimodal Technologies, Inc. under an agreement originally entered into on September 28, 2004. The original agreement was replaced by a new agreement, commencing September 1, 2006, that provides for a one-year, non-exclusive license that is renewable for up to four successive one-year periods at the Company’s option (the last such option period ending August 31,2011 and additional successive one-year periods if mutually agreed to by both parties. The inability to maintain the relationship with Multimodal Technologies, Inc. or find a suitable replacement for the technology at favorable prices or at all would adversely affect the ability to operate competitively and to meet the workload demands of the existing customer base.

Transcend’s operations depend on access to reliable voice and data networks and dictation capture systems. Any failure of more than one of these networks or systems, even for a short time, could harm the business.

The majority of the Company’s customers depend on the BeyondTXT platform, data networks and dictation capture systems being able to process voice and data files 24 hours per day, seven days per week. If voice and data networks or dictation capture systems are unavailable, the ability to transcribe documents for customers is severely limited. The Company is heavily dependent on third parties such as telecommunications providers and dictation system vendors. Although there is redundancy across these providers and systems, any failure of more than one of these networks or systems, even for a short time, could delay the ability to provide transcription services to customers. Because the timely delivery of transcription services is vital to customers, any such delay could harm the business.

The Company operates in a highly competitive market and can make no assurance that it will be able to compete successfully against current or future competitors.

The medical transcription services market is highly fragmented and competitive, with several thousand local, regional and national companies competing in the United States alone. In addition, the medical transcription industry in the United States has experienced competition from overseas competitors. While the Company attempts to compete on the basis of fast, predictable turnaround times and consistently high accuracy and document quality, there can be no assurance that the Company will be able to compete effectively, if at all, against competitors. These competitive forces could result in loss of market share, lower margins and/or increased technology investments.

The Company operates in an environment with competitive pricing pressure and can make no assurance that it will be able to compete successfully against current or future competitors on the basis of price.

Some competitors have lower cost structures than the Company does, particularly if they are small firms or operate primarily offshore. Other competitors may be willing to accept less profitable business in order to grow revenue. It is common for competitors to offer lower prices than Transcend’s. The Company attempts to position itself in the industry as a high quality provider at a mid-level price point. Accordingly, the Company may lose business on the basis of price or be forced to lower prices to win new business. There can be no assurance that the Company will be able to compete effectively, if at all, against competitors on the basis of price. Competitive pricing pressure could result in loss of market share and lower margins.

The use of offshore medical dictation subcontracting firms exposes the Company to operational and financial risks not inherent in the United States.

As of December 31, 2008, approximately 19% of the Company’s transcription volume was subcontracted to offshore providers. As the Company increases reliance on these offshore providers, there will be increasing exposure to operational and financial risks not inherent in its United States operations. These risks include political, economic and social instability, unexpected changes in the regulatory environment, currency fluctuations (although our contracts are in U.S. dollars) and the possibility that offshore providers will be acquired by a competitor and discontinue their relationship with the Company.

REVENUE

 Year Ended December 31, 2008 Compared to Year Ended December 31, 2007

Revenue increased $6.2 million, or 15%, to $48.7 million in 2008, compared to revenue of $42.5 million in 2007. The $6.2 million increase in revenue consisted of increased revenue from existing customers of $4.8 million, revenue from new customers of $3.0 million, partially offset by decreases in revenue of $1.6 million from customers who cancelled their contracts in 2008.

Direct costs increased $2.1 million, or 7%, to $30.9 million in 2008, compared to $28.8 million in 2007. Direct costs include costs attributable to compensation for transcriptionists, recruiting, management, customer service, technical support for operations, fees paid for speech recognition processing, telephone expenses and implementation of transcription services. Transcription compensation is a variable cost based on lines transcribed or edited multiplied by specified per-line pay rates that vary by individual as well as type of work. Speech recognition processing is a variable cost based on the minutes of dictation processed. All other direct costs referred to above are semi-variable production infrastructure costs that periodically change in anticipation of or in response to the overall level of production activity.

As a percentage of revenue, direct costs decreased to 63% in 2008 from 68% in 2007. The decrease in costs as a percentage of revenue is due primarily to cost savings that resulted from an increase in the use of the Company’s speech recognition-enabled BeyondTXT platform, growth of semi-variable direct costs of operations at a slower rate than the rate of revenue growth and the use of increased offshore transcription resources. Approximately 19% of the Company’s transcription work was performed offshore during 2008, compared to 14% during 2007. During 2008, approximately 30% of the Company’s volume was edited using speech recognition technology on the BeyondTXT platform, compared to 24% during 2007. Gross profit increased $4.1 million, or 31%, to $17.8 million in 2008, compared to $13.7 million in 2007. Gross profit as a percentage of revenue increased to 37% in 2008 compared to 32% in 2007. 

DCOA Promissory Note

On April 6, 2005, the Company fulfilled the prerequisites for receiving the proceeds under a Promissory Note dated March 1, 2005 payable to the Development Corporation of Abilene, Inc. (“DCOA”) in the principal amount of $1.0 million (the “Promissory Note”). Transcend received $850,000 under the Promissory Note on April 7, 2005 and was pre-funded $150,000 under the Promissory Note on March 31, 2005. The Promissory Note was initially secured by a $150,000 letter of credit from a bank and certain furniture and equipment. The letter of credit was released December 7, 2005 and the remaining collateral shall be released as the principal balance of the Promissory Note is reduced.

The Promissory Note relates to the Agreement for Financial Assistance by and between DCOA and Transcend effective as of March 1, 2005 that was approved by DCOA on March 4, 2005 and amended on June 6, 2006 (collectively, the “Agreement”). Under the terms of the Agreement, DCOA agreed to provide up to $2 million of interest-free, secured loans to Transcend (the “Loans”). In return, Transcend agreed to recruit, hire and train up to 208 medical transcription professionals, the majority of whom shall be recruited from Abilene or the area surrounding Abilene, as defined in the Agreement. DCOA offered the Loans to Transcend in two increments of $1 million each in return for Transcend recruiting, hiring and training up to 104 medical transcription professionals for each Loan. The Promissory Note is the first such Loan. During 2007, the Company was informed by the DCOA that the second $1 million loan is no longer available.

Transcend and DCOA intend for the Promissory Note to be paid by Transcend using quarterly training credits and annual job creation/retention incentive credits provided to Transcend by DCOA as defined in the Agreement. Principal reductions of the Promissory Note were effected through quarterly training credits and annual earned job creation incentive credits, not cash, as follows: (1) $25,000 per month for the first six months of the Agreement provided that 15 employees were hired by Transcend during that period; (2) a quarterly training credit equal to 50% of the total wages paid to newly hired Medical Language Specialists (“MLS”) during their probationary period (not to exceed $4,000 per MLS); and (3) an annual job creation incentive credit of between 10% and 12% of compensation for the year for each full time equivalent employee (FTE), with cumulative per FTE credits capped at 30% to 35% of the FTE’s annual compensation (depending on the FTE’s compensation band) for FTEs hired on or before March 31, 2010 including compensation paid through March 31, 2012.

Transcend had earned credits of $23,000, $77,000, and $99,000 for the years ended December 31, 2008, 2007 and 2006. These credits are reported as reductions of direct operating costs. On December 1, 2008,

Transcend entered into a new agreement with the DCOA whereby the DCOA reduced the loan principal by $101,000 in exchange for agreement by Transcend to retire the debt three years earlier than agreed and the cancellation of potential future credits earned through training and job creation. This reduction was booked to direct costs as were previous job credits earned. Transcend will pay DCOA six quarterly payments of $92,000 commencing January 1, 2009 with the final payment due April 1, 2010 to satisfy the remaining principal amount. The note will continue to carry a zero interest rate. The principal balance on the Promissory Note is $550,000 at December 31, 2008.

 RETIREMENT PLAN

The Company maintains a 401(k) retirement plan that covers all eligible employees. Employees are eligible to contribute amounts to the plan subject to certain minimum and maximum limitations. The Company matches employee contributions on a discretionary basis as determined by the Company’s Board of Directors. The Company made $156,000 and $134,000 of matching cash contributions in 2008 and 2007, respectively, and no matching contributions in 2006.

Going forward, the Company intends to continue matching 50% of the first 4% of employee’s compensation contributed to the plan, subject to the financial performance of the Company.

MAJOR CUSTOMERS

Revenue attributable to one contract with Providence Health System—Washington for four hospitals totaled $3,728,000 $3,269,000 and $3,017,000 or 7.7 %, 7.7% and 9.2% of total revenue for 2008, 2007 and 2006, respectively. In addition, the Company had revenue under separate agreements with approximately 44 customers who are owned by Health Management Associates, Inc., a single healthcare enterprise. Revenue attributable to Health Management Associates, Inc. comprised $10,267,000 or 21.1%, $9,611,000 or 22.7%, and $8,473,000 or 25.9% of the Company’s total revenue for 2008, 2007 and 2006 respectively.

On January 1, 2009, the Company purchased certain assets of DeVenture Global Partners, Inc. and acquired approximately 30 customers with this transaction.

Not crazy about this platform.

Our EMR system did cut down on some things for us typists.  The medications and allergies were already in the patient's chart and therefore pulled through into the document (office visit letter) that the doctor created himself the day of the visit.  If there were changes to those meds, he would dictate the changes.  If there were no changes, he would state that.  That was one less thing for us to type.  It didn't change things for us greatly because we got paid hourly, but I'm sure that would cut lines out of someone who gets paid production.  It was a very new concept for our office at the time.  We had 21 physicians and 7 NP's so I can safely say half hated it and half loved it.  Some doctor's refused to go completely paperless and would always ask us to print hard copies of the latest test results and that allowed them to not have their faces glued to a laptop and actually pay attention to the patient.  I have not yet experienced the EMR/EHR system as an actual patient.  I'm sure I would be really alarmed at not getting to spend time with my doctor and instead only see the top of their head as they are clicking around in my virtual chart.  There are definitely pros and cons and I can see both.  As for it completely wiping out transcriptionists -- I have my doubts.  Dragon software years ago was supposed to have wiped us out as a profession and look what happened to that.  I know VR is a huge thing, but that too is still creating jobs.  I tend to be more optimistic.  The only thing constant in this world is change and we have 2 choices -- embrace that change and roll with the punches or sit and complain about it and make things worse.  Nothing is ever certain so I guess we will just have to wait and see.  No one can predict the future.

fine but most businesses, even small mom and pop ones, have so many hoops to jump through to even get started. Then there's the ugly taxes to pay, too.

I'm trying to figure out a business I could get into without all the crap. Sick of all the hoops. Even crafters have to have a license if they sell at shows and our farmer's market has the list of names of everyone that has a stand there that they must turn over to the government if asked, even if someone is just trying to make a buck in something temporary, like selling all their attic treasures.

I'll be able to retire soon. DH says I better sign up as soon as I can, but I'm still paying off bills after his surgery, so it's impossible. I need another 3 years to get on top. Anyway, when I didn't pay SS taxes for 3 years (no job), my SS $$ went down from $1000 to $200 a month and after 10 years, I'm now at the $800 /month mark now. Who can live on that?