Oops - some posts did show up for them - mostly good, but anything else would be great.

• TransTech Medical Solutions - Searching
  • Do they give raises? - nony
  • Great company to work for - TT-MT
  • TT is a great place to work for. It is not that hard to - celestialmls
    • Maybe on your accts, especially if you've been there awhile. I think the newest hires are getting - very heavy ESL accts. nm
      • Where are you getting your information from? nm - celestialmls
  • TT - Olive Oyl
    • Ew - kinda scary! Thanks for the warning everybody. (nm) - Searching
  • They used ExText, Shorthand worked, employee, forget 10 cpl, and lots of - ESLs, at least for me. nm Ex-TT
    • Thanks for that. Is ExText good? (nm) - Searching
      • I love ExText, others don't. It'll eat a report once in a while, but otherwise it's easy to - How a place does line counting is another matter.
  • Oops - some posts did show up for them - mostly good, but anything else would be great. - Searching

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turn the whole thread ugly.  Then the posts are all removed, and the company looks bad because the good was removed with the bad.  Yes, Keystrokes pays to have an ad on this forum but it is just an advertisement like the ones we have on other medical sites, in magazines, at trade shows and in other publications. 

I am going to set the record straight for those who are intersted.  If you are not, ignore the post. 

Keystrokes has grown from 5 to over 200 transcriptionists, from $50,000 in revenue to over $5 million dollars in revenue in 8 years, with the majority of the increase in the past 3 years.  This is public knowledge, available on the website, Inc Magazine site, Aspatore books, etc. so there is no reason to delete this. 

We have 100% account retention.  We recently declined meeting the price of an offshore company when a few of our radiology accounts went to voice recognition in the same health system.  We chose not to do voice recognition with them by not meeting an outragiously low price.  We do not outsource and stand firm on that regardless of what other do.

Keystrokes has been changing over the past three years, not disputed, but the changes benefit the MTs more than anyone.  Our rates are higher than many (not all) companies, our schedules have some flexibility, our managers are all MTs. 

We have caught a lot of grief on this board for various reasons, and a lot of it seems to be from the same few people.  Or from those who talk nonsense.  I truly hope that people reading these negative posts see sour grapes when they read them and understand.  Yes, there are some bitter people out there but they are ones that either did not make it through the initial period, have poor quality, have zero reliability, have made gross patient care errors or have breached HIPAA regulations.  Yes, there has been a turnover, but we have a great team in place and those who work at Keystrokes like/love working there.

We have heard that only a very small percentage of transcriptionists actually visit the MT websites for anything other than the job openings.  A big reason is the pettiness and ugliness that the posts seem to bring out.  Another is time.  A lot of MTs work on computers all day long and want to spend off work time off their computer. 

If you have questions about Keystrokes, go to the company for answers. 

I defend the company that I work for but have made a promise to myself to stop visiting here and two other sites because they really just take up time that should be spent on other things.  I hate that the bashers will still be bashers and that no one can defend a company (any company) without being attacked.  So the bashers are the only ones that post.  I wish you all the best and rest assured, Keystrokes will continue to grow as a national presence, and will continue to attract customers and MTs and will continue to make both very happy.

Once I sorted through the nasty and bitter posters and then the cheerleaders, for lack of a better word, a few companies seem to be truly good companies to work for.  All I am looking for are a few specifics that will tilt the balance for me.  I do want to say that all 3 know that I am talking to the other 2 and I was surprised at the reactions.  ALL 3 of them only had nice things to say about the other 2.  They did not bash those companies or try to sell me on theirs, just gave me facts. I was impressed by that.  There were 4 that I originally had narrowed it down to, but one of them went on and on about how the others were horrible and I would be better going to them.

Here's what I need to know about MDI Maryland, Keystrokes and TT.  I just want the facts, not the bitterness.  I would really like answers from MTs who have been at one or more of them for more than 6 months.  I think that 6 months is a good evaluation period.

Do they pay on time?
Is the pay correct?  If not, do they fix it right away?
Do they run out of work on a regular basis, not just during slow periods?
Can you reach a manager when you need one?
Does IS return your calls?
Do they give feedback if you ask for it?
Do they send work offshore that you know of (worked for a company that said no but really did)?
Do you get a good feeling from them/gut instinct?
Would you refer your friends or family to them if qualified?

Thank you in advance.  I am trying to decide by Monday and these are things that current and past employees can answer.  Please do not give me vague answers like don't go there or they're great.  I really am having a hard time choosing.

but all I could find, in addition to the other complaints already listed, were complaints about being in the "middle of an 11-minute job when it was pulled and given to someone else," "There has to be a better way NOT to make a living," "I know I am going to end up on food stamps," complaints of no compensation for down time and BTXT being down and MTs not being notified.

If there were one or two positive comments about it on there somewhere, they are certainly overshadowed by all the justified negativity, outrage and frustration that's there.

I wouldn't wish this company on my worst enemy, and you should be ashamed of yourself if you recommend that anyone apply there for employment these days.  It used to be a good company, and like the song says, "Used-to-be's don't count any more."  Although I don't expect them to "bring me flowers" I do expect to be able to earn a living wage, and those days are quickly disappearing.

I can understand the employees who want everything and give very little back.  Very frustrating.

But then you have the situation described for the employee where there is no job satisfaction, no family/personal life allowed or frowned upon by management and no chance for promotion.   And then being compared to an Indian who has a completely different social environment. 

I know mothers who are IC and while they do take time off during the day for their kids (how dare they make dinner for those kids and hubby) but then they work long into the night after kids and hubby have gone to bed.  There are no weekends with their family either.  And the work reward is the pay will be lowered because the client wants to pay a lower rate.  It is not exactly incentive to work hard without any breaks and ignore the family in favor of what the company needs.

I remember years ago working for a start up company and the manager did not want the single girls to date at night and instead work late.  She thought they should be devoting their time to their career in transcription.  Well a Transcriptionist could do that but whether she worked harder or not the pay would be the same and she would always be a transcriptionist.  The manager on the other hand if the company did well would receive promotions and raises I am sure.  So that is the difference....management perks vs worker bee perks.  It was easy for her to give up a social and personal life because the rewards but the transcriptionist typing straight for hours and hours would see the same pay day in day out, no advancement or recognition for working harder other than not having a manager angry. 

However after reading that post I will be aware  and really give it my all. I do understand the need for a better work ethic.   I see what the management wants and needs.  Especially when managers are spending Thanksgiving with their families and the transcriptionist is working for 7 cpl with no break.  It is the American way of doing business.

Which accounts are you working?  Do you like them?  Are you making alot of money?  Does Hils pay on time, every time? 

Thanks

benefits.  The account that they are hiring for is a very challenging, high volume ESL account.  Some people do okay on it, others just aren't able to do the work.   The platform is Lotus Notes, but basically you type in Word, use SpeedType (same as ShortHand).  They provide all hardware/software.  They are pretty strict on schedule, not much leeway, though if you need off for an appointment there isn't a problem.  QA is strict, minimum QA score is 98.5, 1200 lines/day.  Good tech support.  You get your QA'd reports back daily.  Lately there has been a lot of OT on the weekends.

They are making a transition to something similar to VR.  They are starting out slow with one account, one work type, but within a year hope to transition more accounts. 

They pay for downtime.  Pay is DD, always on time and correct. 

The thing with eTransPlus was not a good fit for me either.  I think it is probably a good company, it just didn't work for me as my start date kept getting pushed back, I was running out of work, there were program glitches, etc.  Sometimes some things are just not meant to be.  I hope you get on with Keystrokes again.  I know it sounds kind of gushy, but I have found them to be truly wonderful people.  I don't need someone to constantly sing my praises or anything -- decent pay and plenty of work is enough -- but it is kind of nice to hear thank you every now and then, and know that if you have a problem arise, someone will listen and try to help you. 

Again, thanks for posting -- great to hear from you!  Good luck! 

I'm past that "honeymoon" stage of the first few months that another poster mentioned.  I still find them to be the best for me.  Never run out of work, always there for questions, including timely responses, great people (QA and otherwise). 

I'd highly suggest contacting either your supervisor or Jane (as she offered) about lack of work.  As you should see on the daily reports, there is plenty of work out there. 

Good luck & I hope it works out for you.