Only a few accounts have gone to VR and one is already coming back. sm

• Can any give me some general information about Keystrokes? (sm) - SP
  • Problem with KS is... - Lucy
    • I am not with KS but find the same thing at many companies. sm - Same Here
      • That is completely true - Jo
  • It depends on the account - Anony Mouse
    • I don't know if this can be asked or not, but how does Keystrokes handle templates? (sm) - SP
      • keystrokes - Ann baxter
        • I think that a lot of companies hire constantly for different reasons and you need to sm - Not a KS'er
        • Only a few accounts have gone to VR and one is already coming back. sm - RadMT
      • Yes, we are paid for templates. - Jo
  • Love it there - Jo

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I have not received any email saying such to us MT's.  I hope so, because work is really low during the week, a little more on the weekend usually.  More and more of our work is going to voice recognition, leaving low volume of transcribing left to do.

This is an excerpt from a press release by Transtech management that I saw on the internet.  Maybe those 20 MT's love the system, but the other 280 must not.  I know I hate Dictaphone ExSpeech editing platform (and hate the pay that goes alogn with editing on that platform).

We started using the Enterprise Express Speech System in late October of 2007 and have already seen a 500 percent increase in speech-recognized drafted
reports. While just 20 members of our team of 300 transcriptionists
are using the system now, we plan to expand its use significantly. In
only 60 days we've seen dramatic productivity climbs and our team
loves the system.

Might want to apply to the 2007 and 2008 MT Employer of the Year!

I know they recently were hiring and now the backload summary numbers are down on a lot of accounts (mine included).  I am hoping they just hired in anticipation of new account and are training these people on the current accounts and things will improve after the new accounts come on.  Am I dreaming? 

I understand no company wants to pay OT and it is a balancing act to get the correct number of MTs on any given account.  I just don't think they were hiring to overhire.  They seem far too nice for that. 

Sorry for blithering, main question was do they share info about upcoming new accounts? 

The accounts weren't too horribly bad.  The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production.  When I first started, the quota was something like 30 reports a day.   We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest.  Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day.  Then, they started counting lines.  Which was fine because they were still paying hourly.

Next, there was an MT who used VR software because she was blind - yes blind.  Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense.  Then, we are told only check the blanks.  I wasn't comfortable with that and I continued to completely proof every word.  Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota.  I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on.  When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards.  Next thing you know, rumors abounded about changing the QA staff to being paid on production.  So I left. 

There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production.  I also am not comfortable with the job of QA being thought of as a blank filler.  There is much more to the QA profession than just simply filling in blanks. 

I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there.  Maybe there was a enough protest that they didn't change from hourly. 

Good luck to you!

So, yes, let me clarify before everyone gets in an uproar.. There is work IF you want to use a C-phone. IF you signed up for an account that is internet-based, you will be disappointed. Not enough work to go around. Just my personal preference.. I have no desire to do a dial-up C-phone account using my long distance.

I saw this coming when they first started us on this new platform, and eventually, ALL the accounts will be editing.  These MTs really don't care because it is not happening to them right now!!  My opinion is that EVERYONE will eventually be editing and not typing and at the 40% lower rate per line.  When that happens, all of these Transcend cheerleaders will be just like me, sitting with their mouths hanging open in disbelief that it is happening to them.  I used to be one of those cheerleaders and now feel bad that the 2 people I referred to Transcend have now had to go get other jobs because of lack of work, timeouts, downtime, etc., etc.  Why would they want to pay 8 cents per line when they can pay for those same lines at 4.8 with editing.  OF COURSE, everyone possible will be editing, and it will not take long to do it either.  We had about a week's notice when we went to editing, which I felt was also inconsiderate, and they will do everyone else that way too--just watch and see what happens!!

Like I said before, TRANSCEND SUCKS!!

Ex-Transcend cheerleader!!!

EVERY email that I have sent, I have received a reply. 

And I think it is great that the QA person explains the blank because that is maybe why you had the blank in the first place - that maybe you did not understand the exact nature of the word and could not find it anywhere.  I would rather have more information versus not enough information. 

There are a lot of difficult dictators but if everyone did a few of them then the difficult dictator(s) could be shared and one person would not get bogged down with them.  That is what they have tried before - one person sent an email asking everyone to take ONE job of a particular dictator so it would not be all on one transcriptionist...Now come on, that is fair - ONE JOB for ONE BAD DICTATOR. I know it cannot be like that all of the time but that just shows that they do try.

I really have not had any of the problems you are talking about.  But I can only speak for what I have seen and from my own experience.

Their pay is ALWAYS correct and ALWAYS on-time.  And they do pay better than most places.  They have an A+ in my book!

happier.  I am on a different account then the first time and it is as if it is a different company.  I have a great lead who leaves us alone most of the time but is there when I need her.  It showed me that you can have a different experience within the same company.

I have to say that in the few weeks since they have the new office, it is much more organized probably because there are a lot of people there all the time.  I had the pleasure of speaking to the new HR manager who was HR at a hospital, got my questions answered about insurance as I am going to full time and had a live voice pick up the phone.

Not all change is bad.  This is one company that has changed for the better.