Once you've peeved QA, is it time to quit?
Posted By: AnonMT on 2009-07-20
In Reply to:
I started a new job and, as something of a side note, it turned out to be a bait and switch where after the first week, they don't actually have the work I was hired for, and instead put me on a different secondary account. QA, being QA, was having their little version of fun and I was getting contradictory corrections on various reports, which I just let slide, let them play..put in their semicolons, split their infinitives, have unmatched noun/verb number. However, I got a couple back where they changed what I typed in a big way that actually made it a critical medical difference, and those I took to the supervisor (pt came was given dopamine and pressor support in the ICU to maintain BP because of her HYPOtension, but QA changed it to HYPERtension several places in the ICU course....duh!).
Anyway, since then, there's something of a vendetta against me in QA. I dropped the word on (the patient was put the operating table) and they tagged it a critical error and docked it 2 percentage points. If I take a sentence 4 lines long and split it up, they dock me. If I number a list (meds, dxs, etc) without the dictator specifically saying it, I'm docked. If I don't number the list, I'm docked. If I put the diagnoses in a list, I'm docked. If I leave the diagnoses in a paragraph, I'm docked.
I've asked the QA supervisor for specific guidelines as to how they assign error scores (sorry, my dropping 'on', while a mistake, I don't think falls into the critical error as it does not change the medical integrity of the report). I still have not heard back from the QA supe as to how they qualify the errors.
Since I'm pretty sure that this place, like any other place, is going to circle the wagons when a new interloper dares question their methods, is it time to throw in the towel? The work is okay...it's not the easy breezy stuff that I signed up for, but it's not really hard. Would you just say scrooge this, I can be abused anywhere or would you stick around just to avoid the job-hopping?
PS: This is a second job....almost amusingly, I'm part of QA at my other one.
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This is the second time I quit MQ and it
will be the last. I was so much better off at KS and just didn't know it. Won't make that mistake again! R.I.P. MQ!
I have quit there my third and last time
Stick a fork in me, I'm done.
I've been there quite a while, pay on time, growth spurt right now, so good time to get on board,
new accounts and lots of work, and before someone says it, I'm not management, just an employee.
Thanks..That is about the time I quit so sounds like they got that together.
That's a good sign. I believe companies can change bad habits and I think people need to give them a chance.
Time to secretly find a new job and then quit on em!
.
they called me one time 9 months after I had quit
still just as disorganized as ever
The "lead" probably quit if she had to spend her time begging for workers...sm
Doubt she was demoted - leads are too hard to come by. She probably quit management so she could get lines herself, or quit completely because she got tired of having to constantly recruit for accounts that were understaffed.
Most contracts said either party can quit or fire at any time. Would be unusual to get locked into
s
This is the first time I've seen a co SM
have to communicate with their own employees on someone else's FREE message board. Big turnoff.
I'm the OP..again, I've always been paid on time
I'm wondering about these several accounts going with speech recognition (many accounts that I have worked on), and what that will mean for us in the long-term.
I've been with them a short time.....sm
and am very happy. Nice folks, good accounts and good pay.
Then they've wasted their time
There are a lot of things that could be going on, both innocent, stupid, and sneaky. They could be mining resumes to pad their employee list and make it appear as if they do have US employees. They could be stupid enough to waste time posting on a US board for a position in Pakistan. Or they could have innocently somehow missed putting in a location for a US transcriptionist.
Ignore it or wait and see if they clarify the position in the future.
I just quit Medquist, hired by Etrans and quit them after one afternoon during the last two weeks!sm
Medquist made me buy a new computer to go to the "Docuscribe" system that was so much better than cottage. When I got there I took a real big pay cut to the tune of probably 30 to 40%. I was getting paid gross lines doing Cedars-Sinai operative reports. I asked for more per line and my supervisor just laughed and said you think were going to pay you $0.12 a line to just do operative reports! I said I quit. I should have said F you and your mamma too:( I had been there all together 7 years through buyouts. I am just sick of it all. I'm going to go sew my daughter a cute little Halloween outfit right now.
Definitely harder and I've given it a lot of time. I'm thinking about
nm
I've worked for MDI-MD very part time for many yrs
No, I've never gotten a Christmas bonus. But they still are hands down the best company I have ever worked for and their gift to me is being a company that pays well every day. I'd rather have that than a company that pays me 8 cpl and sends me a $50 Christmas gift. The only reason I work for them very part time is that I have my own accounts in addition to working for MDI. Someday when I'm older and more tired, I will give up my own accounts and work for MDI alone.
The only time I've seen this, it was a brand new account sm
The whole team had to go on QA and be released one by one. It was time-consuming but I guess the client had demanded it.
I've even run different platforms at the same time with no problems.
You shouldn't have any problems at all!
I've no experience of a time clock either.
I think perhaps they mean the requirement to be assigned a set shift and stick to it.
But there's nothing remotely resembling a time clock... we just sign onto our platform and dive right in.
As an ex-TRS employee I still have the instant messenger, and I do sign into that when I'm working, but it's not a requirement; it's more of a courtesy to our co-workers, so we know who's around, especially if we need to ask a question.
My first day on the job at TRS I instant-messaged my supervisor and said do I have to sign in or let somebody know I'm here, and she said no, just log onto the platform and start working.
Of course, if they really want to track our logged-in time, the platform can keep track of all that.
But again... no, there's no time clock per se, nothing even close.
I'm surprised he is still around. I've heard he's had a rough time
could just be rumors. I heard someone was trying to buy/force him out.
i've worked for MQ for a long time and never got a raise
nm
Um, I specifcally said I've been there long time so wasn't sure about sm
the starting PTO; wasn't trying to pretty anything up. As for BCBS and dental - personally where I live, it is a great plan. I'll stick to my guns on that. As for the lower deductible last year, did you not join the BCBS health calls to discuss WHY that happened?
Pay always on time, platform is easy, they've always been nice to me, do have several accounts to
avoid running out of work. I do MT and QA.
Nope...MDI-MD for a long time as well and I have a schedule I have to follow! You've got it made
They've all said Woburn, Mass when I asked...same time zone as me grrrr! nm
n
I've been very happy at DSG -- pay always on time, decent incentive package, sound quality probab
depends on account, mine has been fine most of the time.
I've been there for years, work on the DSG1 side of things, pay on time, direct deposit, more
feedback lately. I have always found the staff and MTs helpful and friendly. Work does fluctuate, but if you have a few accounts, should keep you busy, also sound quality can be an issue but mostly okay.
Great company. I've been recommending this company for a long time.
x
What good does it do? They've lied, they've betrayed us.
They've taken all they are going to take from me. I am not going to waste any more time being angry. I hate the way things ended, but I refuse to accept the blame for any part of it because I know that was a lie too, even though they did try to blame the MTs. I know part of the problem was quality issues, but QA wasn't to blame for that either, although they have been.
It is time to pick up and move on. I think mgmt will reap what they sow. For those who worked on the main account Webmedx is still hiring, though the best time slots have already been taken.
What the heck? I've never heard that in the 8 yrs I've worked here. sm
Go back to your STM or over his or her head.
Since you've brought it up, I've stopped SM
giving the negative info because every time I have in the past I am called a disgruntled ex-employee or told that my experience has no relation to what the company is like today.
I won't repeat the information I've given in the past, anyone can find it on searches. I've decided to just let the people have their experience with the company and that experience will validate everything I've ever said about those people.
The same people own and run that company--they may have new names doing the management, but it still runs the same way.
You've got it ~ you've hit the nail on the head....
I can Google until dawn and still not find John Smith in NY - you know the neurologist... Cut me a break! I've now learned to ask my online company for a list of referring physicians (since none of the accounts are in my state) and also ask for websites for the hospitals, but I still don't take more than 5 min of my own time to find referring physicians. I send it right through with a verify cc:...
As far as making an educated guess, I would only do that if it was my own account and I know the dictator well. For the online company, it is their responsibility to make that educated guess as it is their client, not mine. I leave that up to the company to make assumptions; this way it is on their back, not mine when it comes to the legality of the report. Ultimately, the physician is responsible when signing that report or there should be clause on those reports that state dictated but not read. If that clause is not there, then it is the physician's responsibility to know the content, not the MT. An MT can only transcribe what they hear and really should not be making educated guesses on anyone since we live in a world of sue-happy patients and their malpractice insurance is so high. If there is a question, it needs to go the dictator to resolve.
JMO - been doing this for over 20 years. 
I've been a QA 15 years and I've never heard
of any company only paying for the actual Keystrokes of the blank. You would literally make less than minimum wage that way. Waaay less.
Perhaps you all should quit (sm)
talking to "Sandy" since she can't spell the name of her own city, she probably isn't "Sandy" after all!
Just quit
I originally told them I wanted to try them out part time for 2 weeks and they agreed but weren't happy about it. I decided what the heck, I'd try FT. For the first FIVE days I had ONE report per day. They kept telling me they couldn't give me a backup until I was off QA, and couldn't get off QA until I had done enough reports!! Lose-lose situation there.
The QA was ridiculous, should have known since the head QA person was from Edix. I had a report that had many many physician errors, illness denied in one spot, added in others. I marked them all for QA and when I got it back, they said they have no way of knowing what's correct so they just put them on through!!! They did find the time however to mark the word "an" that I had put to make the sentence correct as being WRONG, even though the account was not verbatim. I had 2 other QAs come back with errors that I documented to the super that I was right about and they were changed, but all this trouble and I only did 6 reports? I shudder to think what it would be like IF they had any work!!
Quit
Sorry, but there's no other way. Been there, done that. Unfortunately, some QA people get their jollies by terrorizing other people just because they can.
I quit!
Etransplus is all about the numbers, not keeping their MTs in work. If you continue to work for them, you must have a secondary job.
Did you quit yet?
There are companies out there hiring right now even though it's right before Christmas. I had three job offers in one day after leaving. Life's too short to be frustrated.
Believe me, do not quit your other job.
A is the worst place to work
Here is what I would do. I would quit. If you know sm
anyone at Spheris who you have worked with or under that would give you a reference, just use that person as a reference. It is common knowledge that these huge companies could not tell anyone anything about a person who has worked for them. I know one girl who worked for MQ and had been working there for years and applied for a home loan and they told the mortgage company she did not work there!
Point is--figure out who from the company you can use as a reference and use it IF you want to mention you worked for them at all.
Second, unemployment benefits usually have some sort of waiting period and usually you have to be constantly seeking a job during the time you are not employed. It is not worth the hassle. In this business of MT, you can certainly find another job right away or within a week or two. It might not be the amount of money--heck, it could be better! Bottom line is, quit, tell them bye, and move on. Forget about the unemployment and get back to work as soon as possible. These states want you to jump through hoops for that little bit you would most likely collect in unemployment. I know my state has it that you can apply online now and do not have to go into the unemployment office, but many of the unemployment offices are so degrading that you don't want to go there at all.
With all the MT companies out there, you WILL find another job. Go the easy route for yourself and don't put yourself through this degrading process. Get yourself back to work and earning your money and forget about Spheris.
DON'T Quit!!!!
If your could not make line count because you were not qualified, that is their human relations department screw up, they should have verified that you were qualified. If they did, and you were, which I would assume is true because they hired you, I would let them fire me because if they do contest you application for unemployment insurance, they may be made to prove that you are in fact in the minority of their employess who do not make line count, and I think it can be proven that most of the MTs hired do not make line count at these coumpanies for a variety of reasons, many of which have nothing to do with the MT. For instance, SOUND QUALITY OF WORK YOU RECEIVE, TECH SUPPORT IN A TIMELY FASHION, MORE THAN THE USUAL NUMBER OF ESLs, NOT USER-FRIENDLY WORK PLATFORM, POOR TRAINING ON THEIR PART. Unemployment is usually only refused for people who Willfully cause themselves to be fired, not for those who actually tried. Remember, it was their job to determine if you were qualified, unless you lied to them, which is a whole new ball game. In any case, a reference from a company you worked at for four months is worthless, so let them fire you and take your chances. But do offer to try harder and ask for their help in making a go of it, it will look good if they fire you anyway, and document and print emails that are pertinent to your case. Connect a printer to your PC if you do not already have one and print all their emails. Hope this helps. Good luck.
Does anybody know who was let go or quit?
x
One day for me too. I also quit....
because of poor communication. Never answered my QA questions or sent any feedback to me. I realize no news is good news but good grief, at least answer my questions.
no one said they were going to quit
yet either. You actually do not seem either intelligent or rational as you obviously refuse to see that there are issues and believe that if you just pump out the work that you will be okay, which is very naive as someone else had posted. You also need to remember that I am sure that a lot of other MTs have heard somewhat of the same song and dance at other companies and have seen what happened. There comes a point sometimes when things walk like a duck, if you will, that you do question seriously whether it is going to be duck.
Anyone who quit, where did you go?
If you found a good company, can you please let me know where you went! I need to get out of here! Thanks a lot!
Never quit one job until you are sure of the second job. Do them
p
Then don’t quit your day job, I get
4 cents per line for VR.
Just quit there sm
Management is severely lacking.
Trainer was an idiot (but at least she didnt cuss all the way thru the exam like Cbay's trainer did)
They lost the account I was on.
EXACTLY WHY I QUIT OSI!!
I worked third shift and got nothing but very old crap because of cherrypicking by team lead to her favorites. Not only were the age of the jobs obvious but another MT who quit for personal reasons told me that she used to get the best jobs from the team lead. Team leads on OSi are completely worthless for the most part. They get a salary for doing nothing except doling out gravy jobs.
So you quit without having another job?
There are always possibilities but I for one could not afford to just quit without having another job. I don't know your situation though but am happy for you to be relieved. Some of the working conditions make me crazy sometimes but I am overall happy where I am though it is not perfect by any means.
I'd try them out before I quit my other job.
nuff said
If you already have another job just quit OSI
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