Not my
Posted By: experience. on 2009-05-05
In Reply to: The last 3 companies I have worked for have all... - Not sure if I agree
First of all, it's not a discount for reports delivered out of TAT - it's a penalty, and it's standard in the business, not something that MTSO's offer on their own hook as if it were optional. Please note that reports delivered out of TAT mean that the MTSO is not complying with the terms of the contract.
Second, overhiring is often not something an MTSO does deliberately, but a result of the variability of workloads, and sometimes, unfortunately, the loss of a client. And why do they lose clients? For two main reasons - poor quality or not having enough people to maintain TAT. When this happens, they then have to redistribute the remaining work among the entire staff, and this makes it look to those who only see things from the MT's perspective as if they had overhired.
I can tell you without equivocation that there is a shortage of transcriptionists. Of course, I'm only considering a Transcriptionist to be someone who can do the work properly in accordance with standards and client requirements, can effectively research and resolve ambiguities most of the time on her own, abides by her schedule faithfully, has dependable communications access, and will work the days and shifts where the company has needs.
Look at the list above again, and you'll see why I say there's a shortage of transcriptionists. In fact, I'll put it even more strongly than that. I see lots of complaints about the MTSO's but I've seen damned little willingness on the part of many MTs to be flexible about their shifts or workdays. Everyone wants to work 9-5, M-F. This, even while they complain about the line rate when most companies offer rather handsome differentials for working evenings and nights.
The last company I worked for had 250 MTs. We had an account that needed night and Sunday coverage desperately, and we offered all manner of incentives, bonuses, you name it. We got exactly 3 responses from our own folks, and very few applications from outside the company.
Shortage of transcriptionists? Not if you want to say that anyone who calls themselves an MT is an MT. If you start to define an MT in terms that will meet the needs of the company and the clients, it's a very different story.
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