My company has tech support 24/7. We NEVER
Posted By: contact the client. (NM) on 2008-11-03
In Reply to: Where should tech support come from? - -sm
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try transriptiongear.com's tech support. They do gearplayer tech support whereever you bought yo
transcriptiongear.com
How is tech support at your company? This is really
nm
I love the company -- great people, good tech support, sm
good benefits. The pay could be more, but at least there is a production incentive tier that is not too tough to achieve. Overall, I would say this is probably one of the best places I have ever worked. If the no work situation continues, I guess I will just have to call them and ask for a secondary. Everyone in the office has always been very helpful and supportive. I just get nervous when it is not a holiday or anything and no files are available. That is just my little thing, I guess. I still would not hesitate to recommend the company to anyone.
Hope this helps.
tech support
The tech support is very good and very reliable at Spheris. A nice solid company.
How is their tech support ?
nm
Uh, how about Tech Support?
asdf
And - unfortunately most of the tech support
... I've ever dealt with is not as savvy as they make themselves out to be. I have worked for several companies and to be honest I know more about general stuff like this than they do. You definitely came to the right place at MT Stars.
Yes - tech support should be able to help
you with that. When I switched from MQ to MDI, the tech at MDI converted my files so that I could transfer them. If you have an MQ computer, I would suggest holding off on turning in a resignation with MQ until you have started at your new place and have a chance to get your files converted.
Also, in regard to your question above, DSG uses DQS and I think maybe Precyse. Someone else asked that not long ago - might want to check a related posts search or archives.
As far as working extra hours, it depends on whether you are employee status or IC/SE. Most IC/SE will let you work as much as they have available, while employee status may not let you go over 40 hours because they'll have to pay OT.
Good luck. Hope you get out of the Q soon. I did and don't regret it once.
Tech Support
I would like to access this board as well. I don't have my log-in info yet and actually know very little. My pedal should be here today, and then I have to call to schedule an appt with tech support. I hope that I can get ShortHand from them.
Where should tech support come from?
Do you think IT support should come from the company you work for, or the account you are working on?
I had a problem over the weekend, could not sign in at all. I contact tech support at the company, which is always what the lead says to do, and they emailed with with, XXX support desk, that was it! No explaining why I needed to call them or anything, just those three words.
I have tried calling the account support directly before, its a total joke. I just gave up and didn't even bother trying.
Personally, I believe the support should come from the company that you work for rather than the account you are working on since there may be more than one and I don't want to chase support people all over the planet. It has been my experience also that when you contact the account you are treated like a complete idiot and a nuisance and for .0x cpl I really am not inclined to be treated that way!!!
Just wondering what everyones thoughts were on this.
VERY well said Tech Support!!
Not me. Call tech support
NM
Stay away - maybe they have no tech support! LOL!
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Transcend tech support - ???- sm
They are the absolute worst I've ever seen....probably why all the technical PC questions. You won't get any support after hire, that's for sure - at least not within 6-24 hours of your problem!!!!
Escription tech support
I pulled this from the Escription website . . . if this doesn't help, you can always call their tech support line.
The comment on tech support....sm
In over 9 years with one company I can count on one hand how many times I have called tech support. I cannot even fathom calling them 4 times a month, let alone 4 times per day!! I know the OP was just making a point, and I'd have to agree that if you're calling tech support more than a few times after the initial glitches of setup, RUN.
Speaking of tech support
Far too many times they have screwed it up.
The tech support person should be able to help (sm)
I know you have to email the Expander file, but can't for the life of me remember where exactly that file is located. Tech support told me where to look. They will have to convert it, and then will email it back to you and tell you how/where to put it. They are very, very helpful.
I believe you have made an excellent choice, by the way.
Plus tech support is in India, no thanks!
......
You would love it. Great tech support
very easy program. Good luck.
forgot, tech support is the worst
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How strong is the tech support at your MTSO? nm
nm
Lousy tech support. rude QA
nm
If you can't do it, notify tech support. Maybe there is a problem.
nm
Their tech support has always been almost instant, very, very good!!!
Phil and Annette are the best.
Diskriter has terrific tech support. nm
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But TT has great tech support - important to me too (sm)
The company I worked for before had terrible to no tech support. In fact, the tech people (I use the term loosely) continually screwed things up.
It was slow before this last upgrade. Tech support is sm
wonderful as well. I don't find it slow.
Not signed in currently, but have you e-mailed Tech Support? NM
xx
and good tech support and incentives
nm
Some on tech support now paranoid. I agree with, don't
xx
It's easy, tho my tech support didn't know how
I got instructions on how to do this from productivitytalk. Basically you save your expansion file (the one you have to back up from time to time on DQS) as a text file, and then when you get your new program set up, you can import it. At least, that's how it worked for me.
As for hours and lines, the company I moved to in the fall lets you work as much as you want, but currently there's so little work it's hard to even get the minimum in. Once again, tho, that's just my experience.
Can tech support copy my desktop?
I am just curious. This is my computer and I use it to make a living. Kind of like tools of the trade. But, I wonder if it is possible for tech support to copy information on my desktop. I worked for a company where they spent an unreasonable amount of time on my desktop. Am I just being overly suspicious?
btw, their tech support is in India, but I'm pretty sure...
they only offshore to the Philippines. I just saw a post in the archives about getting overflow ''from India'' with DTS, but that may be because the MT was confused due to the tech support center situation. Just offshoring to the Philippines so far, I'm fairly certain.
Go to www.ctechus.com...Indian affiliates, could also be their tech support. nm
s
Have you tried emailing Instant Text tech support? sm
Sometimes if it doesn't work exactly perfect they can send you a fix to make it work. The link is on their webpage somewhere and they have a forum where you can search, too.
you're stretching it....most tech support are helpful; some are not.
nm
No it's not normal. Call the Emdat tech support sm
people and they should be able to help you out. If not they will have the programmer call you, which is what I had to do. Took about an hour but it works fine now. Good luck.
TTer is right. Call or email tech support sm
and explain it to them. It's usually connection problems and/or too many media players on your system. They will clean it up for you. I was getting kicked out several times a day and they took out all the media players except what I needed and then shut down all the applications running in the background except for my virus scan and now I hardly ever get kicked out.
*correction* tech support was like listening to the worst
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Excellent post, Tech Support. You nailed it. nm.
Sigh.
Never mind, MQ tech support showed me how to activate mail. nm
nm
What about sound quality and tech support? Both have been complained about in the past. Thx. nm
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Very heavy Indian affilitation and tech support, if that matters to ya. nm
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Yes, I had contacted tech support and that is how I found out to try the adapter but it never worked
I just wish I knew why they dont just do away with the 9-pin and just either go with a 15-pin or USB.. the 9 is a dinosaur.
Tell your supervisor to put in a trouble ticket and/or call Tech Support at eS (nm)
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I've never needed tech support, so cannot comment on that. Voice quality is so-so with sm
the account I'm on as a lot of docs seem to be using cell phones.
Well, when I purchased my computer tech support told me Vista would not work...sm
They said that it would work but it would cause a lot of problems because of the way the hot keys are setup on the Vista. They advised me against getting a computer with Vista. So it was very hard for me to find a computer that did not have Vista this year because everything had switched over. I bought a used one!!!! Just so I could avoid problems with my work.
I don't know if this helps or not. Just letting you know what I was told. Good luck!
Work for a company that doesn't offshore. Support US MTs.
nm
Trans Tech is a good company to work for.
I have plenty of work. I wish you the best.
Have you considered radiology tech or lab tech?
A lot of the credits you have acquired for nursing transfer to both of those programs. Probably a little less stressful.
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