My MTSO only gives bonus to office staff. MTs do
Posted By: not get card or so much as "job well done." on 2007-12-24
In Reply to: I was sent a gift card by mistake- addressed to my supervisor - MT
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Office Staff TT
I think they are more aware than ever with the new accts. that more office and management staff is needed. Lately they've promoted a couple from within the company to act as lead transcriptionists to take some of the burden off of the acct. manager and others in the supervisory position to give them more time to answer other questions. There is Eyvonne, who I think is the actual supervisor and Diana, Donna, Nancy and another one I do not know the name of that are doing jobs that once only one person was doing. I think it's super they did this. It helps out a lot having someone always there to ask questions if you need an answer. Eyvonne is always responsive and Donna and Diana are simply fabulous. They are so kind and try to answer your questions quick. The other night I had a question and emailed the lead MT address and even though Donna did not know the answer, her answer was I don't know but I'll find out for you and she DID. How many times do you hear of someone saying that and really doing it? Not often. They needed to do this a long time ago. I've only been with TT for almost a year but I really like it here and they seem to really be conscious that we are what makes this company work. Agree with you too, I love all the work recently.
I worked for them also and the greatest office staff. .. nm
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It was stated the leak came from office staff.
There was also the issue of an MT getting a QA file that wasn't hers, the lended more fuel to the fire. I know a few more things that I can't say without pointing the finger at myself that also has me concerned.
I guess until someone gets up the nerve to ask the MTSO we'll never know.
their QA is rude. The office staff will slap you right in the head. don't think about it.
they are all nicey nice until you don't sniff the right way, then WHAMMO
Great office staff, okay pay, horrible ESL's, no bennies....NM
NM
Great office staff, okay pay, horrible ESL's on all accounts. NM
NM
Are the office staff male or female? The reason I ask is
that in India women are generally second class citizens. I'm sure they are becoming westernized, but when people marry in India the wife becomes a possession.
I wondered if the office staff were male and the reason for their lack of social graces is more because of culture than anything. Regardless not pleasant and doesn't matter why.
Great office staff, okay pay, no benefits, horrible ESL all accounts...NM
NM
LOVE IT! Been here 2 weeks and am already up to my past production. The office staff are
wonderful, I love my account and am so glad I made this move.
in addition, while the office staff are partying, visiting with each, breaking whenever they want to
with pay, we are struggling to pound those cold keys with our cold fingers with our break drinks, meals at our desk . . . no time to take off due to no pay for any time taking off for a break or lunch. We are grabbing all the work we can get now before another MT gets it, as our paychecks continue to dwindle due to VR/ASR and leads and others taking the easier dictators from us (those who have ever transcribed a word in their life) and passing all the other down to the piecemeal worker, the MT.
MTSO bait and switch when hiring QA staff
I have applied to several companies for QA positions in the last few weeks. I tested for about 5 and received offers from 3. I accepted 2 of these positions.
Job #1: Told me that pay was hourly and that I would not have to do any typing. I signed paperwork and completed the 1 hour training. Was told again during training that pay was hourly. As soon as training was over I was told that I would have to type on the account first and would be paid by the line for what I typed...NOT HOURLY.
Job #2: Told me that they will pay by the line for QA and that no typing was required. As soon as I finished the 1 hour training I was told that I would have to type on the account first and would be paid by the line.
WHY DO MTSOs do this???? Why not tell the truth up front? I resigned from my original position to take these jobs. Had I been told UP FRONT that I would have to be a Transcriptionist before becoming QA I would have remained where I was and would not have accepted either position.
I have carpal tunnel issues which is why I am not a transcriptionist anymore. I DETEST LIARS AND DECEPTIVE RECRUITERS.
MTSOs, PLEASE STOP THE BAITING AND SWITCHING!!! Please be honest with people that you make them an offer!!
TransTech sent an Amex gift cheque and a lovely card signed by all the office staff.
Very thoughtful and a nice surprise. I love these people.
YOG - Lots of work, great office staff, great money. NM
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MTSO gift to their at-home MT's who make their living for them and all the office staffs' livi
Why is it so hard to share their profits with the at-home MT's? ? ? Give me MONEY for Christmas because so much has been taken throughout the year -- I won't it back -- or at least some of it ! I will buy my own gift or pay my light bill or buy my children/grandchildren a gift with it.
In general, the top echelon is getting so greedy at most MTSO's! They would have nothing w/o the MT's constantly tapping those keyboards . . . and I mean it gets more and more difficult for us MT's as with each passing year to make a decent living . . . I dare say a living of any sort. Only those MT's who have husbands to support them are happy with whatever few cents they are offered, because it is only play money for them anyway. Hubby pays all the bills. I guarantee you that if a poll were taken of the Happy MT's with their at-home job, it would either be hubby making living for them OR mommy not having to pay a babysitter to work outside the home. Those in HR/management, with a little research, can easily see how our paychecks are dwindling month by month due to lower wages because ASR/VR is taking away the decent dictators and leaving only the horrible dictators (who take lots of time to transcribe a quality report), lack of cost-of-living raises, rising electricity bills at home that the MT has to pay, high-speed internet/phone bills higher and higher and loaded with taxes, rent/mortages/taxes/insurance continuously rising.
The office staff don't have to think about those at-home costs, as theirs are paid by the MTSO during their working hours/shift, nor do they have to worry about the lack of raises, etc, because in-house employees get raises automatically with tenure or with a 6-month or annual review or at the discretion of management at any time.
Personally, my line count continues to decrease; I don't know what the reason is because in the past many years, I could transcribe 200-400 lines per hour, and I do good to transcribe 100 or 150 an hour with the horrible dictators sifted out by the VR machine Dictaphone ExText.
Please don't yell at me -- because I am thankful for a paycheck -- but why is the burden put on my fingers to WORK HARDER AND HARDER to earn that paycheck. Don't say try ASR/VR because it will double your income, because I have tried that and know better and have proven that theory to be wrong -- at least on Dictatphone ExSpeech you can't !
The other thief of a good line count/wage for the U.S. MT's is the majority of our work going offshore because it can get done CHEAPER ! Who is all that extra money saved by offshoring our work going to ?? Not the at-home MT. That is exactly why I request MONEY for my Christmas gift from my employer, rather than some promo gift that is handed out to any and everyone.
MERRY CHRISTMAS TO ALL US MT's in the good 'ole USA ! ! !
The staff and the attitudes of the staff. Very helpful, cheerful. (sm)
They seem to work extremely hard to balance everything out, enough work, enough MTs and always making sure they let the MTs know they are a valuable asset to the company. That means a lot. Not to mention the bennies are pretty good, too.
That is MTSO PR b.s. A raise is a raise in line rate. A bonus or incentive is just that. NOT sm
a raise.
Christmas Bonus survey...Has anyone received a bonus yet this year or expect one?
We usually get one but haven't see it yet. Just curious if anyone has been so lucky as to get one.
The main office was in Bolingbrook but they built an office in Yorkville last fall. SM
I think that the owners live in Yorkville, so it was built close to their house. Nice office, just pretty far out.
Just curious, is the MQ Nashville office the old Lanier office? nm
nm
I don't work in the office and never claimed to. I am just saying that since the new office open
October with everyone of the admin staff in one place, these problems do not occur any more.
Also, it is not only about a birthday bonus, any bonus...sm
I am curious to see the average amount of different bonuses out there. Like anniversary, birthday, holiday, etc. bonuses. Remember back when you were an employee and had to go out to work for a company, during your birthday, anniversaries, certain special times of the year everyone would send around a card, sign it, cook a meal or something nice for you...I am just wondering if any company does that for you even though you don't actually have to dress and go to work physically. A simple poll...NOT something I will base on becoming an employee with...A SIMPLE POLL! Thanks for everyone who gave some input about their actual company and not a criticism...Just a simple question ....
No bonus here - I make my own bonus sm
by working more and having a big fat paycheck!
I have learned, in life, not to expect so as to not be let down or disappointed. I apply that reasoning to all aspects of life, including my career.
Although I agree that sometimes it is nice to have others think of you with a gift or bonus, in reality, it is not the norm working as an IC.
Christmas has become so materialized and commercialized, it really is sad for those who don't have as much as others to feel such a financial stress and burden to buy or give gifts.
So, I say make your own bonus and work a little more, get some extra lines in, and that would be your bonus!
Happy Holidays to All!
when docs give mtso a check, then mtso pays you?
nm
Can't get paid in the office if you don't work in the office.
JLG has MT's working at home, not in the office, not to mention working out of state. The mail is the only way to get paid since they have temporarily suspended direct deposit. The only ones getting paid on time are the ones that do work in the office, like the management and people answering the phone.
Closed FW office, Indianapolis office too. nm
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Isn't she an MTSO owner - which MTSO ? Just curious. n/mnn
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Pay is only so so, but the staff was very
rude, software was okay, they did pay ontime. Only thing was, when you ask how you are doing, they will say great and then let you go with no word as to why. Very awful company!!
I am NOT staff. I am an MT. nm
nm
Pay was okay, staff was extremely
rude, they will fire you for anything and you cannot trust them at all!! Worst company out there IMO
the staff there is very nice and
very understanding. you should not hesitate to communicate with them while you are unable to keep your schedule and tell them why. don't wait until after the fact because they have no clue what is going on. you have a wonderful way to communicate with Future Net
Amdin Staff and MTs are not the same
And even though you surely went through a very hard time with your family and my heart goes out to you. You were not one of DeVille's managers. You were a new employee typing from home. I am sure his relationship with his managers and his MTs are on two different levels.
I like TT because the staff is nice, sm
they leave you alone to get your work done and are supportive and understanding.
I think the non-MT staff puts in a lot of
hours to get new accounts up and running, training new people, and ironing out the details.
I think start-up time is probably triple the work for them, so yeah, I think they should get paid for all the prep work they do so that the work can actually be transcribed.
Can QA staff at precyse use their own PC
or are QA folks required to use Precyse's PC? Again, this is related to QA only...not MTs.
You are kidding - right? At 2 cpl he treats his staff well!!! nm
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The staff is so rude that they got banned
from this site for being extremely rude to an ex employee
yes, about five yr ago, not a good exp, very rude staff...nm
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While it is true that the management and staff
are nice, it is also true that there have been some problems with the work flow.
Since my last QA score was 99.69%, that's a non-issue. Hopefully, things will stabilize in time, although overhiring might be a factor.
RIGHT OR WRONG, if I like a supervisor or the staff
Personality of the person I am dealing with means a lot to me. I think it keeps me longer in a job that is not right and if the people are jerks but the work is good, I just can't stay in the job. PERSONALITY IS SO MUCH IN LIFE......MTSO managers, heads up, stop with the phony baloney niceness and be a real human and for the ones who are snippy and have a superior attitude..... you just lost some good workers for your bosses.
LOL! And I bet your *wonder* QA staff are dying to get off your team!
Funny, I was a QA manager too, and you probably took the crappy job I got rid of. LOLOLOL! I'm on a high horse? ha. That's funny...!
Does your QA staff do 500 lines plus an hour? Ask your
attorney what the law is to paying less than minimum wage. Just curious as to what he has to say
message for Keystroke staff
How long did it take from the time you sent in your resume, answered all questions, and took the test to be notified if you were accepted (or not)?
Yes, staff coming and going and no info given to the MTs (sm)
about who does what, etc. Right now I have no idea who my supervisor is, as far as I can tell there isn't one. My MO at present is to keep as low a profile as possible! All of the staff that cared about having communication with the MTs seem to be long gone.
I work for them and find their QA staff to be quite helpful.
They are some of the most knowledgeable that I have run across but would never call them rude. They are very nice.
I know the entire staff there and they are all wonderful. If what you say happened sm
there is more to the story. I know you don't just get locked out of work for a medical emergency. The person in charge there would not do that. She is one of the nicest people around so it is my guess there is another side to the story.
To anyone thinking about working for TH, they are a wonderful company. If you want a fair company that has a good QA staff and nice supervisors, pays on time with their direct deposit, has good benefits, you certainly could not go wrong trying them.
Jennifer, you are not alone. I worked as a staff employee when they
were Healthscribe, and I can tell you this - and I will swear to it in a court of law and on a Bible - and can show the proof should it ever come to that - they alter the lines. So say for instance, you get a 14 minute H&P and it comes out to let's say three pages. Whereas, a normal line count might be - just for the sake of argument let's say 100 lines to make it easy - Healthscribe/Spheris would credit the Transcriptionist about 90 lines. If a transcriptionist sent a report to QA, after so many reports, QA would start to dock lines from the transcriptionist.
The accounts were very, very difficult. I worked in the relations aspect of the company, if the client had any complaints or problems, I dealt with them. The accounts were basically the hospitals that no one even wanted to work in - inner city hospitals with lots of foreigners dictating.
I had to deal with the offshoring accounts and transcriptionists in the US that had to retype or edit - however you wish to put it - very very frustrating - won't even delve into it.
Jennifer, I realize that you are new in this field, but there has got to be a better place for you to learn and get your feet wet. Have you tried your local hospital or clinic in your area? Try a small company instead of a national. Smaller companies might have more of a mentoring side to their company, nicer accounts, easier to deal with. I hope this helps. Good luck
When I applied in August, he said they use only in-house staff. nm
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I think they need to disclose on their website that they have a 100% Indian MT staff. sm
Don't you? I don't think they should false advertise to make people think they are this all-American company. Pure crap.
eScription maintains staff of their own to help customers..
They support go lives, backlog, etc. - they are employees of eSCription, not of a service, you would probably have work many accounts, but it's an option
I'm grateful for MT Stars but wonder if staff or mgmnt
nm
Remember though, when they staff for new account they have to hire more than they need (sm)
because some won't stay, some won't be decent producers, etc. I am sure the balancing act of how many people to do how many lines is a chore. They were up front with me when I interviewed about times of the day they were most apt to run out/low. I can flex with that if they can flex with me.
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