Monrovia meets all my needs and expectations.
Posted By: MQ2 on 2005-08-02
In Reply to: Let's hear from the MTs that love their companies, their jobs and have a great line count - time for something good!
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If it merged with Monrovia you are in luck. Monrovia is great. (sm)
I am an SE there for many years now. They want a schedule and you are supposed to be pretty solid with it in order to qualify for bonuses. If something major comes up (storms, computer problems, schedule conflict, etc.) I just call and they are great.
Expectations
You are certainly entitled to your opinion and you do have one or two valid points. However, if you switched over to a QA position I think you’d soon realize it’s not quite the easy, money-making scenario you assume it is.
MTBucket wrote: we are forced to work like factory workers, with quotas and time constraints, all while maintaining perfect quality and never complaining or thinking ever or ourselves.
- True, however, if you went out there and contracted your own clients, chances are, you'd be experiencing the same types of demands and expectations from those clients. It's usually the client pressuring the services thus the services pressuring the MTs.
MTBucket wrote: ...we are constantly expected to just magically adapt to any and all changes made by the industry or employer, whether they have our best interest at heart or not, which is usually lets see, NEVER in our favor.
- True again, however, if you went out and contracted your own clients – they'd still make their demands, deadlines, quotas, changes, etc., and expect you to comply regardless. More times than not, the MT services are making changes due to their client's demands. It's usually the clients setting the bottom line thus forcing the service or employer to make accommodations.
MTBucket wrote: ...then to have someone go through our reports and pick apart grammar or style...
- Grammar and style are just as much a part of transcription as the terminology. It's part of being a quality, educated MT.
MTBucket wrote: Quality - HA! It is a tool used to keep MTs down mostly, even when it starts out as a tool to help MTs.
- Quite the opposite, in my opinion. There are many factors in this industry that keep the MTs down. However, MTs are not making it any better by producing poor quality. In my experience as an Editor and working with editors, editors want to see the MTs improve and definitely want to see LESS error-filled reports come through.
MTBucket wrote: In my opinion, the only reason QA has gotten so out of hand is to justify jobs.
- Sure, that's your opinion but if you saw what actually came through to QA, you would be quite shocked. QA has gotten out of hand because of more and more poor-quality or inexperienced MTs, not to mention overseas MTs when companies outsource.
MTBucket wrote: You are not fooling anybody. This is about money, it is about QA making more money than the MT who is doing all the actual work...
- I strongly disagree here. Many MTs I edit make quite a bit more than I do and I know this for a fact because I see their line count and know what they are making per line. In fact, I have a second job MT'ing and I make more money working as an MT than I do working as a full-time editor. Editor pay has definitely been on the decline for a few years now.
Expectations
I work for Synernet. One of the best gigs I've had in a long while. Having been on both sides of the MT fence (as owner and now as grunt), I appreciated their up-front manner- COMMUNICATION IS KEY. There are expectations on both sides, and yours are no less or more important than are theirs.
If you were fired for medical reasons, contact an attorney.
But just reading the list you ticked off, sounds like you have lots of issues that would preclude them being able to meet client TAT. And sorry kiddo, but that means you're not cutting it, even if your reasons sound valid.
There aren't a lot of businesses who will tell ya, go be sick, hospitalized, have earthquakes, and have an imperfect family and we'll just wait here patiently for your problems to compound ours.
Being an MT at home doesn't mean you don't have the rules that ALL employees for businesses have... and just saying, sounds like your situation is not a good fit.
Your expectations are low -
take a walk down the basement stairs to raise them.
expectations
The pay is variable and usually depends on your experience and what you can negotiate. You do set your schedule and tell them when you want to work and how many hours in the interview. This information is then sent back to you for you to sign in a new hire packet. If any of the information in that packet isn't what you wanted, then call them and have it redone.
As for the management, it all depends on what area you get put in and how is the CCM. Basically, you are left alone to do your job. You have 3 months of training and they aren't too tough on you. After that, however, you are expected to meet the company standards. Anybody who doesn't work their schedule, doesn't get their lines in, or has too many QA submissions, will be performance managed. This is all explained during your new hire training session.
MQ is a 24/7 company and never closes. If a holiday fall on a normal workday, you are expected to work it and will get holiday for the major ones. You can ask for the time off but are not guaranteed to get it. The holidays are usually fairly slow, as well as the next few days after.
They do have PTO based upon your full-time/part-time classification and you start accumulating it as soon as you start working.
As for experience, MQ is a very large company and you will be exposed to a lot more working for them than at a smaller company. There will be more dictators, more ESL, more report types, etc. You can tier up levels and get even more variety added into your work pool.
If you don't want to leave your present company, you could always try MQ part-time and see how you like it.
expectations
The pay is variable and usually depends on your experience and what you can negotiate. You do set your schedule and tell them when you want to work and how many hours in the interview. This information is then sent back to you for you to sign in a new hire packet. If any of the information in that packet isn't what you wanted, then call them and have it redone.
As for the management, it all depends on what area you get put in and how is the CCM. Basically, you are left alone to do your job. You have 3 months of training and they aren't too tough on you. After that, however, you are expected to meet the company standards. Anybody who doesn't work their schedule, doesn't get their lines in, or has too many QA submissions, will be performance managed. This is all explained during your new hire training session.
MQ is a 24/7 company and never closes. If a holiday fall on a normal workday, you are expected to work it and will get holiday for the major ones. You can ask for the time off but are not guaranteed to get it. The holidays are usually fairly slow, as well as the next few days after.
They do have PTO based upon your full-time/part-time classification and you start accumulating it as soon as you start working.
As for experience, MQ is a very large company and you will be exposed to a lot more working for them than at a smaller company. There will be more dictators, more ESL, more report types, etc. You can tier up levels and get even more variety added into your work pool.
If you don't want to leave your present company, you could always try MQ part-time and see how you like it.
The powers that be at JLG had unrealistic expectations.
May of 2008 is when they went live with their SR program. They hired a bunch of the QA people that were fired from Focus in their shake up in early May. They hired everyone in at hourly pay because the SR supervisor told mangement that there would be a learning curve for the SR engine. In other words, the QA people hired at the beginning would be teaching the SR engine by making corrections to the reports typed by the SR software. We were basically transcribing entire reports in an effort to teach the engine.
Within two weeks of starting the program, JLG management was crying about losing money because they were paying us hourly and we weren't producing where they thought we should be. The supervisor again tried to explain to them that as the SR engine began to learn, our production would increase significantly because we would need to make fewer corrections. This shut them up briefly. Then they began to cry again and said all SR people need to be paid on production even though they had contracts with each and every one of us stating we were to be paid hourly. So the decision was made to put everyone but the team leads on production.
Still JLG management wasn't satisfied because they weren't lining their pockets well enough or quick enough. They kept pushing and the SR supervisor turned in her resignation. They in turn told her she was terminated as of that day instead of letting her work her final two weeks. They then cut her off completely and told her to not have contact with any of us. Within a week of her departure, the team leads were then contacted and told they had to go on production as well.
Still not satisfied, management began to scrutinize each SR editor, putting some on 100% QA and bombarding them with email, making them feel as though every move they made was being watched. It was a very stressful situation. Management played games such as cutting off work so there was no work in the SR queue for anyone or putting in some phantom editor who was doing SR at a rate three times faster then the rest of the SR team.
Some of us were producing upwards of 3000 lines a day on SR and still were made to feel it was not enough and if we were producing enough, then our quality was called into question.
Now this. Now they just pull the plug. We put our blood, sweat, and tears into making SR work for JLG and they have had no intentions of letting work --> well at least one person specifically had no intentions of letting it work.
So there is the sad saga of the JLG SR fiasco.
Yes, sad reality we have here. Again, I saw broken promises and expectations. That's the name of
this game. How I wish it were different. If someone is luckily enough to have a decent job, it is either good pay, expensive insurance or bad pay, cheap insurance. You just cant wish. The only way to get 12 cpl is to get your own accounts, which is sometimes a pain too.
Monrovia
These are questions you should be asking your supervisor, in fact, should have clarified at the time you were hired, in writing, not strangers on a message board.
former YOG too, Monrovia.
Carole did pay 10 and that was 1999. I was there 1999 until 2005, MQ line counting came to light 2004, when I SAW for myself, they were still doing it, I QUIT and told them what I found. Remember that blurp that would come up at the top of screen about infants and children description (I forget how it went) but it was about 7-8 lines. It did not show up when printed out. The clients were still being charged for it.
I think Carole she just got weary and wanted to rest and I do believe she did struggle about what the outcome would be for the MTs., I recall reading on chat boards, her posts. She just had everything sewn up when she announced, desk cleaned out etc and probably emails the announcement from home. That was it, done. I think she did worry about us a bit. All things come to an end, she prob. was just pooped.
MQ Monrovia office sm
With all the MQ horror stories I see on this board, the Monrovia office MTs always seem happy. I don't understand. It's the same company, so why such a difference? Don't all offices all have to adhere to the same company guidelines? It almost sounds like each MQ office is a completely different company. If I apply for a position at MQ, what factors determine which office I'll be assigned to? Or is it just pot luck? I don't get it. 
I'm very happy at Monrovia MQ! nm
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MQ Monrovia gets my vote, too nm
MQ Santa Ana/Monrovia?
Anyone an SE with Santa Ana/Monrovia MQ?
I work for Monrovia MQ sm
They're not bad at all. I always have work, my coordinator never bothers me, workflow is super nice, I wouldn't work anywhere else!  Monrovia Rocks!
A lot of people from Monrovia MQ are there. nm
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Does MQ in Monrovia pay for spaces - do you have this ans in writing?
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And so did Carole C. who owned YOG in Monrovia...
until she made the sudden announcement that she had sold!
I worked out of the Monrovia office
and was a victim of all the shenanigans. The suits think they can, well, you know, on the MTs. Yep, yep, yep.
I work as SE out of Monrovia - never heard of Sana Ana though.
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I worked for Monrovia (poster below who got screwed)
Don't know anything about Santa Ana, but stay away from Monrovia.
YOG was sold to Medquist and became their Monrovia office. nm
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