Medquist call back?

• Medquist call back? - Pam

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The accounts weren't too horribly bad.  The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production.  When I first started, the quota was something like 30 reports a day.   We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest.  Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day.  Then, they started counting lines.  Which was fine because they were still paying hourly.

Next, there was an MT who used VR software because she was blind - yes blind.  Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense.  Then, we are told only check the blanks.  I wasn't comfortable with that and I continued to completely proof every word.  Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota.  I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on.  When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards.  Next thing you know, rumors abounded about changing the QA staff to being paid on production.  So I left. 

There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production.  I also am not comfortable with the job of QA being thought of as a blank filler.  There is much more to the QA profession than just simply filling in blanks. 

I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there.  Maybe there was a enough protest that they didn't change from hourly. 

Good luck to you!

happier.  I am on a different account then the first time and it is as if it is a different company.  I have a great lead who leaves us alone most of the time but is there when I need her.  It showed me that you can have a different experience within the same company.

I have to say that in the few weeks since they have the new office, it is much more organized probably because there are a lot of people there all the time.  I had the pleasure of speaking to the new HR manager who was HR at a hospital, got my questions answered about insurance as I am going to full time and had a live voice pick up the phone.

Not all change is bad.  This is one company that has changed for the better. 

I did not like MedQuist's platform at all.  All of the info required to be filled in was ridiculous (wouldn't have been so bad if they paid for the keystrokes).  Also, I was switched between 4 different accounts during the first week.  I was told during the interview that I would have one main account and a backup account. 

Another complaint I have is that whenever I called the office, my calls were not returned.  I had to just keep calling until the manager was available.  I just did not have a very good first impression of them.  Luckily, my previous employer took me back. 

I would recommend anyone switching companies to try the new company out before turning in your notice.  Sometimes you don't know how good you have it until you almost lose it.

I think it's only fair to say, though, that if I would have had a stable account and had a chance to get used to the doctor names, local cities, clinics, etc., I may have had an entirely different impression of MedQuist.  Don't put too much weight into one transcriptionist's impression of a company.  They may have 'easy' accounts.

I also have noticed that sometimes, the less qualified you are, the easier work you get, the more money you make.

Anybody who works for Medquist, I am wondering what they pay? 

0.850..I work at Midwest office..but we're supposed to be starting that scale pay thing in October which I know nothing about yet

Any info on working for MQ now?  How about its QA department? 

I love working for Medquist.  I think they are probably one of the better companies, if not the best.  I have worked for other companies part-time along with Medquist.  The other companies just didn't measure up to Medquist, in my opinion.  I thought about leaving after 01/01 because of the changes.  I stuck it out and things have gotten a lot better.

Some people love it.  Some people hate it.  The best thing is to compare other companies and pick what is best for you.