Me too, similar experience and was not treated well. nm

• Is anyone currently working at Landmark Transcription Co. nm - PAMT
  • I believe you are with MQ now? Trust me, its not - BTDT
    • What in the world are you talking about? - A Landmark MT
      • I think we had this same conversation - BTDT
  • Yes, and very happy with them. - MJ
    • Landmark - JustMe
    • Ditto - Brandy
  • Landmark - Brandy
    • Landmark - NotNewMT
      • Landmark - Brandy
      • Wow, is there a reason they lost so many accounts like this. nm - Curious
  • current situation - NotNewMT
  • I did... - Janet
    • Me too, similar experience and was not treated well. nm - HRH
    • It may be they have universities to work in, not sure. I have found them much more difficult. nm - PAMT
      • type of accounts - another MT
        • Landmark - JustMe
    • Same exact experience here nm - Jewelsy
    • Thanks! I wonder if the keep their MTs or have a big turnover. Seems - PAMT
  • I was - Valerie
    • Landmark - MIV
    • Valerie, can you privately email me, too? Nm - another Landmark MT
    • I tried to email you but it said your email is invalid. Can - PAMT

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I wouldn't say she was mean, just brusque and kind of haughty when offering pay that was completely junk!!

Had a bad experience with another company's recruiter also.  Never followed up with me over and over......then would make excuses on why she didn't get back to me, always sounded kind of hung-over.

Are these the best PR people they can come up with? 

I absolutely agree.  I've turned down several IC jobs this year simply because the contract made it sound too much like an employee situation.  One company even referred to themselves as the employer and me as the IC. 

I also don't like being treated like rented equipment when an employee.  I can't believe my own high level of gullibility in being drawn into situations that never turn out as good as the prospective employer made them sound. 

There is one company that I work for as an IC.  They said that they want 20 hours per week, but I've never received any complaints when I've only worked 10 hours.  Also, they do send out SOS emails, but I only read their emails (separate email address just for them) when I'm actually working.  I've repeatedly thanked them for keeping me informed of the status of the account on my days off.

Unfortunately, I have no real solutions to offer.  But, as a relative newbie to this career, I am still shocked at the way that MTs have allowed companies and/or dictators to abuse them with bad dictations, for one thing.  The way it goes is that we stress and strain and send to QA, ask for samples, etc, when IMHO the report should go back to the sender to be fixed, period.  Also, IMHO, every report should be proofread for accuracy before any signatures are placed on it.  Whether proofread or not, the dictator should assume full responsibility for the accuracy of the report; electronic signatures are not good.  My opinion. 

As for how I know my accuracy...

I have QA bonuses.  You have to pull up 99% or better on audit to get it AND send under a certain percentage to QA in full.

NO I am NOT the only OP specialist we have.  If you don't see OPs it is probably because they go to us first and if we finish, you don't have any of them in the general pools.

like dirt.  If there are other things she did that were horrible, feel free to share.  You agreed to 6 cpl and meeting the courier.  If you are the employee with the least seniority and perhaps the least experience, it makes sense that you would get the most inconvenient work setup.  It's called paying your dues.  No need to call a successful businesswoman greeeeeeeeedy. 

So what did she do that was so awful? 

ALL of the support people I have dealt with have been extremely polite and helpful.  I hear please and thank you all of the time.  You do not get that too much anywhere nowadays, it seems.

Granted, I would have been happy if I had been like the one poster and had been paid this Saturday, which is what the original post was abuot, it seems, but I always know that I WILL be paid. It is not like some of these MTSOs I read about who write bad checks, give excuses about paying late, cheat you on your pay, etc.  They are very honest people and I never worry about that end.  In fact, they have shown me kindness in the past where others would not have cared at all. 

There are problems with all companies, and this company is not perfect, but then again I have not found any company that IS perfect.  Admittedly, when I was first told that the company was in India, I was a bit taken aback as I had always viewed them as the enemy.  However, all of the transcription is done in the US, and the work is sent to India to be pasted into the GEMMS platform. How it works out to be cost effective for them I do not know, but anything that saves me having to type directly into that nasty platform (GEMMS) is a blessing.  I now have a couple of other jobs, but that is only because I wanted to be an employee with benefits.

I feel bad that this whole thing has turned into a bashing of the company and especially Tonya.  It is true that she has gotten busy, but I always know that I can email her or call her and she will get back with me.  There are times that the work dried up for me and I was not happy, especially when I saw ads for more MTs, but I also blame myself for not talking to the right people about it.  Most issues can be worked out if you just deal directly with the people who can help you and not just come anonymously on a message board and complain.  In fact, I wrote to Tonya about the paycheck issue, and she confirmed for me that they had my invoice and the funds had been issued, so that was that.

Bottom line, the pay is decent, the work is easy, and the people are great.  People could find far worse places to work.

I apologize for the long post, but when I saw that post, it really annoyed me.  Thanks for letting me vent. 

WE take the risk to run a company.  WE get accounts to keep people busy.  WE pay more to our MTs than ourselves.  WE have to keep up on transcription, drugs, equipment, grammar rules, individual accounts, individual doctor preferences, business practices, tax laws, employment laws, etc.

WE have to pay for QA for MTs that do not know how to look up a word or phrase.  WE have to pay to hire and then be burned.  WE have to pay bank fees, lawyers, accountants, clerical staff, etc.  WE have to put on a smile for customers who don't deserve it because we don't want to lose an account because then our MTs would not have any work.  WE have to put up with crap from MTs who have every excuse in the book from mysterious illnesses to mysterious DSL/phone/electric outages. 

WE get bashed if someone is let go because their work is not up to par or if an account goes to voice recognition or goes with a company in India to save a buck.

WE get bashed if someone is hired and does not work out.

WE get bashed for requiring people to provide equipment, phones, etc OR we get bashed for providing all that but paying too low.

Take a look in the mirror.  If you have what it takes to get your own accounts, invoice, file all tax/employment/sales paperwork with your state and the federal government, can wait to pay your bills until the account has paid you, discount invoices for TAT that your employees do not meet or quality that is not perfect, deal with customers that nickel and dime you to death, give up time off because no one can cover for you, give up holidays so that your employees can spend time with their families, give up hot meals as someone always seems to drop the ball as the day goes on, negotiate to keep customers as each contract expires in an industry where prices are going down not up, then do it.

If you can do better than us, be my guest. 

Yes, some big wigs at some of the huge companies make a lot of money, but for the most part, most MTSOs make a good living, not great.  If I put my hours end to end, I put in the equivalent of two full time jobs.  If I worked two full time jobs for someone else, I would make more than I do running a service.

Before you b**tch and moan about the company you work for any more, ask yourself this question --- why are you still in this field?  The answers are easy --- it is a good field, MTs make excellent money for working at home, most without master's degrees or doctorates, there is some flexibility, opportunity to advance, ability to learn something every day, satisfaction knowing that an accurately transcribed report can make someone's treatment more effective or save a life (rather than having inaccurate medical records) and much, much more. 

The average teacher starts in the 20s, the average accountant in the 30s, the average computer person in the 30s.  We have potentially unlimited income and start in the 20s and move up rapidly.  Several MTs in our company topped 100k this year.  They would never have that opportunity in a different field.

We need to stop bashing each other.  It is not MTSOs vs MTs.  It should be working together as a team.  Teams that don't play well together do not succeed.

I think they are interchangeable, meaning if you save a document in Word Perfect, you can open it up in Word (on the newer versions anyway).  I used to prefer Word Perfect over Word, but now I like Word better.  But, yes, they are very similar.