MQ has the slight edge but KS isn't bad (nm)
Posted By: Another Ohio MT on 2007-04-22
In Reply to: How does the software compare? MQ has great - mm
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slight typo there That is . . . . n/m
b
Debbie - there IS a slight glitch on the 2nd page - sm
where after you complete it, and click on CONTINUE, you get a message in red at the top left-hand corner stating answering that question is required. (Even though it HAS been answered). I figured out to just hit exit survey at the top, but was not sure if my answers were recorded or not. Anyway, that might need to be fixed, because it might cause people to give up and not finish or send the survey.
Thanks for publishing it - GREAT idea!
No they don't. There is slight increase for evenings and nights;
xx
Anyone know of Edge Transcription?
Hi. Has anyone here worked or is working for Edge Transcription?
Edge Medcom LLC
My name is Dan Edge, and I am the owner of Edge Medcom LLC. I would be happy to answer whatever questions you may have and provide more information about my company.
You will likely not find much information about Edge Medcom on the web because it is a brand new company. I worked for another transcription company before starting this one, and I felt strongly that I could do a better job. One of the problems at this other company was that they weren’t paying the transcriptionists enough, and weren’t treating them well besides. As a result turnover was rampant, the quality of the product declined, and we didn’t have sufficient staff to handle the amount of work coming in.
I am addressing these production issues with Edge Medcom. I want to attract and retain high-caliber Transcriptionist professionals by 1) Screening applicants diligently and thoroughly, 2) Offering a higher rate of pay (based on my research of the market) and 3) Treating them with the respect owed a professional small business owner (which subcontractors are, in fact). In return, I expect expertise, dependability, and loyalty.
I received a flood of resumes from my first ad on MT Stars, and at this point I have filed the positions I need. However, I’m sure I will need more as my company grows, and I endeavor to earn a positive reputation in the eyes of professional medical transcriptionists.
Dan Edge
President, Edge Medcom LLC
dedge@edgetranscription.com
Edge Medcom
RUN the other way. Not only is pay too low, quality of recording horrible, expectations of TAT impossible to meet. Owner very rude, abrupt and terse. My observations from a very short association with this company.
This is a double edge sword and I ,too,
agree that the posts are way down since the new policy took place. While I agree with taking steps to control the trolls and other nprofessional comments, many are now afraid to really say anything of the slightest critical nature so perhaps some things about certain companies which should be revealed, now will not be, thus failing to give the heads up to MTs who need to know the real truth about companies who are not really the best to work for. As far a getting an alternative email address to avoid having all sorts of emails possibly being sent to our main email, that seems a bit inconvenient and still remains the fact that nasty emails will come in either way. I have read the board all week and there is really not much new here anymore. I, too, will probably visit here a lot less often, as it seems many have decided to do.
Anyone work for Edge Medcom or
Edge Transcription out of Monsey, NY? They posted on the Job Seekers board, and I'm interested in getting some more info. about them. TIA!!
From the Owner of Edge Medcom LLC
Greetings All,
I'm Dan Edge, the owner of Edge Medcom LLC. I am a new business owner who is learning the transcription industry, along with learning the ins and outs of running a successful company. I am always open to learning more about how I can improve my business. My thanks to those who have highlighted my strengths along with my weaknesses (http://www.wahm.com/forum/forum_posts.asp?TID=492264&PID=2179276#2179276).
With that in mind, I would like to respond to some of the comments I've received on the WAHM and MTstars message boards.
-Regarding pay:
I based my starting rates primarily on two factors: 1) My experience working for another transcription company (which paid transcriptionists less than I do), and 2) The high turnover rate that is seemingly inherent in the industry.
Based on discussions with other transcription companies and with transcriptionists, my rates are about the median in the industry. I know companies that pay less per audio hour, several that match my rate, and several that pay a little more. For the transcriptionists who consistently make significantly more than what I offer, they are usually working directly for a doctor or hospital, i.e. they are not working with an intermediary transcription company that must make a profit of its own. Many transcription companies are beginning to outsource work to India, which makes it difficult to remain price-competitive.
I have been open to negotiating higher starting rates for transcriptionists who bring a lot of experience to the table, and I am very happy to increase pay after a subcontractor has proven to be dependable over a few months.
-Regarding checks:
I may make accounting errors from time to time, but it is extremely rare that I don't pay within the 30-day net time period. Any time a subcontractor asks me about a payment, I check it out immediately, and resolve the issue if there is a problem. Earlier this year, when cash flow was more of a challenge (as it is for any young business), I delayed paying my own paycheck for three weeks so that my vendors would get paid on time. That is how I do business.
-Regarding communication:
I have always been a believer in solid communication, and I make a big deal about this when I bring on someone new. I provide my cell phone number to transcriptionists and make myself available pretty much 24/7. That said, there are certainly ways I could improve in this regard.
One poster commented that communication has improved of late, and I note that this coincides with my taking back over the production department. I brought on a production assistant earlier this year, and things did not work out as well as I had hoped. She is no longer working with me.
-Regarding my rude, abrupt, and terse manner:
I can only say that this comment is ridiculous. I am probably among the most polite, most benevolent people you will meet. I consider the subcontractors to be my friends and co-workers. One of them is even coming to my wedding next April! I treat transcriptionists with the respect they deserve as fellow business owners.
However, along with this respect comes an expectation of professionalism.
The *only* times I have expressed anger to subcontractors are the instances when someone has committed to completing a job, then utterly failed to communicate and failed to fulfill their commitment. I've had cases where I've given someone a week to complete a transcript, and then they tell me at the last minute that they didn't do any of it (or more often, I don’t hear anything from them at all, ever again). I had a recent case when a Transcriptionist (who I'd worked with several times before), after having five days to work on a transcript, after finally turning it in late and incomplete, after flatly refusing to finish it, with no apology or explanation for why it wasn't finished -- she had the gall to complain about her pay for the job.
I can gratefully accept the criticism that my wages are uncompetitive. But I can't help but think that some of the unqualified (and unfair) negative comments about my company are coming from the flakes who screwed me over, then got upset because I would not stand for their unprofessionalism. These are the kinds of folks that work toward giving your noble profession a bad name.
Again, I appreciate the (honest) criticisms of my company, and I will take them to heart when moving forward in ’08. I encourage any of you with questions to email me at dedge@edgetranscription.com or call my office at 845-517-4000.
Sincerely,
Dan Edge
President
Edge Medcom LLC
www.edgetranscription.com
This letter is posted to both the WAHM and MTstars forums.
From the Owner of Edge Medcom LLC
I posted this letter as a reply to some comments about my company here: http://forum.mtstars.com/company/v/1/57082.html. I wanted to post it again as a new topic to bring it to the top of the list. Thanks.
---------
Greetings All,
I'm Dan Edge, the owner of Edge Medcom LLC. I am a new business owner who is learning the transcription industry, along with learning the ins and outs of running a successful company. I am always open to learning more about how I can improve my business. My thanks to those who have highlighted my strengths along with my weaknesses (http://www.wahm.com/forum/forum_posts.asp?TID=492264&PID=2179276#2179276).
With that in mind, I would like to respond to some of the comments I've received on the WAHM and MTstars message boards.
-Regarding pay:
I based my starting rates primarily on two factors: 1) My experience working for another transcription company (which paid transcriptionists less than I do), and 2) The high turnover rate that is seemingly inherent in the industry.
Based on discussions with other transcription companies and with transcriptionists, my rates are about the median in the industry. I know companies that pay less per audio hour, several that match my rate, and several that pay a little more. For the transcriptionists who consistently make significantly more than what I offer, they are usually working directly for a doctor or hospital, i.e. they are not working with an intermediary transcription company that must make a profit of its own. Many transcription companies are beginning to outsource work to India, which makes it difficult to remain price-competitive.
I have been open to negotiating higher starting rates for transcriptionists who bring a lot of experience to the table, and I am very happy to increase pay after a subcontractor has proven to be dependable over a few months.
-Regarding checks:
I may make accounting errors from time to time, but it is extremely rare that I don't pay within the 30-day net time period. Any time a subcontractor asks me about a payment, I check it out immediately, and resolve the issue if there is a problem. Earlier this year, when cash flow was more of a challenge (as it is for any young business), I delayed paying my own paycheck for three weeks so that my vendors would get paid on time. That is how I do business.
-Regarding communication:
I have always been a believer in solid communication, and I make a big deal about this when I bring on someone new. I provide my cell phone number to transcriptionists and make myself available pretty much 24/7. That said, there are certainly ways I could improve in this regard.
One poster commented that communication has improved of late, and I note that this coincides with my taking back over the production department. I brought on a production assistant earlier this year, and things did not work out as well as I had hoped. She is no longer working with me.
-Regarding my rude, abrupt, and terse manner:
I can only say that this comment is ridiculous. I am probably among the most polite, most benevolent people you will meet. I consider the subcontractors to be my friends and co-workers. One of them is even coming to my wedding next April! I treat transcriptionists with the respect they deserve as fellow business owners.
However, along with this respect comes an expectation of professionalism.
The *only* times I have expressed anger to subcontractors are the instances when someone has committed to completing a job, then utterly failed to communicate and failed to fulfill their commitment. I've had cases where I've given someone a week to complete a transcript, and then they tell me at the last minute that they didn't do any of it (or more often, I don’t hear anything from them at all, ever again). I had a recent case when a Transcriptionist (who I'd worked with several times before), after having five days to work on a transcript, after finally turning it in late and incomplete, after flatly refusing to finish it, with no apology or explanation for why it wasn't finished -- she had the gall to complain about her pay for the job.
I can gratefully accept the criticism that my wages are uncompetitive. But I can't help but think that some of the unqualified (and unfair) negative comments about my company are coming from the flakes who screwed me over, then got upset because I would not stand for their unprofessionalism. These are the kinds of folks that work toward giving your noble profession a bad name.
Again, I appreciate the (honest) criticisms of my company, and I will take them to heart when moving forward in ’08. I encourage any of you with questions to email me at dedge@edgetranscription.com or call my office at 845-517-4000.
Sincerely,
Dan Edge
President
Edge Medcom LLC
www.edgetranscription.com
This letter is posted to both the WAHM and MTstars forums.
Comment regarding Edge Medcom
I am pretty sure I am the MT that the owner of Edge Medcom was referring to in his posted comment. What he failed to mention is that he was never billed for the work that was done, even though 40-plus pages had been typed. After 5 days of laboring over the poor quality audio, I was basically working for nothing at that point. How many of us would like to work for nothing and struggle to boot? Yes, I did complain about my pay at that point and yes I did refuse to finish the job because I made barely anything on that job. He also failed to mention all the excellent quality work he received from me up to that point. After over 20 years as a transcriptionist, I am very weary of pounding the keyboard for companies with substandard audio with the $$ basically coming out of my pocket. Mr. Edge, early in our business relationship, made mention of what he makes from a seminar transcription and it would seem to me he should be able to pay his transcriptionists better. I guess it comes down to the old adage of you get what you pay for. Thank heavens I will be out of the transcription profession in the near future to one I can really make some money at!
Has anybody applied with Edge Medcom? I just saw their post on...
the other board. It got me curious. Just wondered if sparked anyone else's curiosity?
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