MQ/KEYSTROKES/TRANSCEND

I am tired of hearing about MQ. Everytime someone posts something (almost every time) it reverts to being a MQ bashing.  I think if there are so many disillusioned MTs at MQ, then perhaps the Administrator needs to make a new board one for all the unhappy MQ MT's, because I know most of us are all tired of reading how unhappy the MQ MT's are, and if they are so unhappy find another job.  It's not as if MT jobs cannot be found. A good MT can find a job!  I have 2, with 2 different companies and I love both companies and I make good money with both companies.  I work for Transcend, and think they are a great company, and also Keystrokes, and are equally as wonderful.  Lee could not be nicer to work for at Keystrokes, she is honest and upfront about everything. 

And if you keep your butt in the chair, you can make money!  Give MQ MTs their own board please!

• MQ/KEYSTROKES/TRANSCEND - anon
  • I LOVE Transcend!!!!!!!!! - Transcender

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small companies but another service owner told me that she heard that Keystrokes sold to Transcend.  Is this true? 

I posted this down below but meant to post it as a new thread.  Before I apply with them, I would like to know as I left Transcend a few months ago and do NOT want to get back into that mess.

All input is appreciated.  Need to make a decision some time today.  Pros and cons for both, so looking for insight from those who have worked for either or both.

Thanks in advance!

anybody give me the good and bad about these companies, as well as the platforms they use?  I'm thinking about adding on some part-time work to compensate for the lack of work at current MTSO.  I know there are a lot of companies out there, but these four seem to be discussed a lot.  However, it's hard to compare them when you have to jump all around the boards to find out information.  If anybody has other MTSOs besides these four that I should stay away from or definitely submit a resume to, please post that too.

anybody give me the good and bad about these companies, as well as the platforms they use?  I'm thinking about adding on some part-time work to compensate for the lack of work at current MTSO.  I know there are a lot of companies out there, but these four seem to be discussed a lot.  However, it's hard to compare them when you have to jump all around the boards to find out information.  If anybody has other MTSOs besides these four that I should stay away from or definitely submit a resume to, please post that too.

I was there for the promises and guess what Keystrokes is making good on those promises. 

I get vacation time, 401K, and even AFLAC.  My pay is great, always on time as well as accurate. 

I have my main account and have been given back up accounts for which I have been fully trained and am comfortable typing on.  I have great leads, great tech support and plenty of work.

Am I biased???  Yes I am biased.  I am grateful everyday that I was given the opportunity to work for Keystrokes and their team.  I am grateful that my company's owner is a fellow Transcriptionist that goes home at the end of the day and works like the rest of us so she knows what a hard job I have and I know that she is working to make things better for me because unlike other companies I have worked for she understands what it is I do.

Please accept my apologies that you were unhappy with Keystrokes and chose to move on before all of the promises came to fruition but don't begrudge those of us that stayed loyal and are now reaping the benefits of a GREAT COMPANY WITH GREAT BENEFITS, LOTS OF WORK AND THE KNOWLEDGE THAT THERE ARE MANY MORE GREAT THINGS TO COME!

I just want to say Thank you Lee, Jeff, Becky, Karyn, Martha, Annette, Paul and everybody else in the office for all that you do.

Hi,

I hope you enjoy your training.  It is kinda rough the first day.  I don't know much about the radiology accounts at Transcend, but I do know that the people are very nice.  I had 2 weeks of a slow period, which was frustrating.  However, this happens at all companies from time to time.  Especially in the summer.  I know this because I have worked at other companies and have had the same slow time.  At Transcend, I never had to ask for another account, a secondary, one was offerred to me and I started right away on it.  I have a very good line count and make good money. 

I may have to take on other accounts in the future, I don't know.  If I do, then I will.  Transcend is not the only company that this happens at.  It is all in how you look at it also.  The more you can do, the more valuable you are to your company.  This will only benefit you.  Of course it is not ideal, but sometimes unavoidable.  Yes, it does slow you down but this is just at first.  You eventually become accustomed to your secondary, or whatever number account that it is for you, just like you did on your primary when first starting at Transcend.  I have found in my experience that the less flexible I am, the more limited I am.  In this line of work, that is not good. 

You will also hear about Transcend using VR.  I am getting ready to train on that.  I hear horror stories about the whole thing and I am sure that it is everything that everyone says it is.  But the thing is, a lot of companies are going to be using it.  Maybe not all of them, but a lot.  It is a step towards the future and we have to learn to accept that.  I am not worried about doing it.  If I have to work longer hours for a while to get used to it and get my $$ back where it was, then so be it.  I believe that this too will be something that an MT can get used to and become good at, just like having multiple accounts. 

All I know is, at Transcend, I have always been paid on time, paid well, never had a check bounce, and I have not ever been lied to or mislead.  This is my experience and my opinion.  Good luck to you!

To the questions about 20,000 lines per pay period, I noticed that the poster(s) are not saying whether that is post escription lines or preescription lines.  Beyond Text, or the other platforms that Transcend has.  In order to answer, these questions have to be more specific as to what platform someone is working on.

I get 20,000 lines per pay period, however, that's after they do the conversion rate on my account and take 20% of those total lines. Standard = transcribed.  Edited = VR lines.  And that puts me in the incentive.  The incentive Transcend has it the BEST in the business, and it is attainable. And they pay a shift diff for both weekend days, which I work to get the shif diff.

There's lots of questions of what to do when work is low, well work is not always low, and you have to go with the flow and work as hard as you can and  keep your butt in the chair, and not do dishes, laundry, clean, watch TV, play with the kids, visit with your husband, boyfriend, significant other, or any other activity that takes away from truly being productive.  Then when work is slow, there is less headache of worrying about whether to get your lines or not.  And NO I am not one of those people who works "off the clock" that only hurts all MTs in the long run.  I work my 8 hours, no more no less on the days I am scheduled.  However, if I missed some hours because of running out of work or slow work, I will get prior approval BEFORE I come on to make up the time, or wait until late when no one wants to work, which is usually between 6p and 9p.  Always with prior approval!

What I do is email my supervisor and ask her if it is alright to adjust my hours to accommodate the the flow of work.  There is also a tool on the internet with Transcend to see when everyone's schedule and to be fair what I do is work when there is very little coverage, or hours when there is a break in coverage, that ensures that there is work, but you have to be flexible.  I have found that many of the MTs that work and complain about not getting their lines want banking hours, and this is not a 9-5 job, M-F.  I work BOTH weekend days and ALWAYS have plenty of work.  In the few months that I have been with Transcend work was slow on one weekend day, otherwise I can manage to get usually about 3000 lines per day on the weekends, now that's VR and transcribed lines combined, and NO I am not typing 3000 lines, but remember there's a conversion formula.  I usually work a split shift on the weekends, there's work in there in the a.m. and then I start up in the afternoon (when NO ONE is around) on the weekends, and I have plenty of lines on the weekend evenings. That's how you get your lines, you work the hours no one wants. 

And a comment to the posters down further on the board.  Everyone is correct about speaking up.  So few people do that, and chose to fly "under the radar" because of fear of "making waves."  Well, there are those of us who make the waves, and do not fly under the radar, and we are the people that help make it better for those who want to sit back and put negative posts on these boards, but do nothing to make it better.  It's like the people who complain about who we put in office, but they do not VOTE!  If you do not vote, you have no say in what happens.  That one vote could make a difference, and the same with MT.  We need to be more unified as MTs and then the nationals might sit up and listen.  We need to refuse to transcribe, edit, etc., all these horrible dictators for the ridiculous rate of money they offer, if we all got together and stuck together and had ONE VOICE, we WOULD MAKE  a DIFFERENCE!  I have been very successful in this business for almost 30 years, and have been in management in 2 soon to be 3 companies, and the only way I got where I am is to SPEAK UP and get noticed!  Otherwise, you are just another stereotyped warm body in stretch pants with a cigarette hanging out your mouth and a beehive hairdo to these companies.  (Nothing wrong with stretch pants, beehive hairdos nor cigarettes either, if that is your choice, to each his own) but that is how most nationals see transcriptionists, and that is just not so. 

Do not let anyone tell you that it is a "privilege" to work at home.  It is not a privilege, it is the only arena for us to work in because almost all transcription is done in the virtual office.  So it is no longer a privilege and I will correct anyone who makes that statement.  If you do not work at home, you most likely cannot be an MT.

Most of us are well educated, intelligent women, who love our families, who love what we do, and enjoy transcription.  But we can't make any changes if people do not "vote."

I am management, but not at Transcend.

Just curious.

Does Transcend have a "honeymoon" period or bait and switch like some other larger companies I've heard of and do they overstaff accounts with MTs?  And, if you know, do they cherry-pick like some others I've heard of?  TIA.

since work is so low and go ahead and start with Amphion, see if you like it better, and then maybe make the switch.  If I were you, I wouldnt put all my eggs in one basket in this business.  Or maybe PT with Amphion to see if you like it first.  But I definitely would not rely on Transcend for my bread and butter since they have shown just how much they think of their MTs lately with the pitiful new platform, low work volumes but continual hiring of MTs, etc., etc.

I agree-get out while you can!!!

I see that some people have made negative posts on this board about Transcend.  I've been with the company for a long time and have been using the editing platform for several months now.  At first I was concerned about what it would really do/not do; however, I've learned to love it and now am glad that I've made the change to editing reports (as well as transcribing some that aren't on editing yet).  

Transcend announced last week that they're providing a word Expander program to those moving to the editing program free of charge, and it's a great program that would retail for $100.  

Therefore I encourage anyone reading posts about this company to remember that there are plenty of us happy on this new format.  I know because I've talked with many peers on it who have been on it as long as I have and we all have the same sentiments. 

The ad on the job board says IC for 90 days and then if satisfactory, transfer to employee - does this mean you work 6 months before being eligible for insurance, rather than the normal 3 months?