MDI

It was brought to my attention that there have been comments recently in this forum about a lack of work for new MDI trainees, scheduling requirements, etc., and I wanted to respond to these questions.

All new MDI MTs are hired for either a Tuesday thru Saturday or a Sunday thru Thursday schedule.  Our minimum requirement is 700 lpd, which works out to 3500 lpw.  Commitments are made based on number of lines per day to be transcribed; every MDI MT has 24-hours in which to complete their lines commitment each day they are scheduled to work.

All new hires must successfully complete a 2-week directed QA training-and-trial period.  During this time frame trainees are asked to declare a 4-hour window of when they will be doing their training reports.  This 4-hour window can be any time of day or night that is convenient for our new MTs.  The reason we ask for this 4-hour window is so that DQA training with MDI does not negatively impact your current positions.  DQA trainees are restricted to no more than 5 reports or 20 minutes worth of dictation per day, whichever comes first, and must wait to receive their email feedback before transcribing their next set of training reports the next day. 

If any MDI MTs, whether DQA trainees or established MTs, have trouble finding sufficient work to achieve their goal commitment, I ask them to email me directly and I will arrange for cross-training to a secondary account or a primary account reassignment.  We prefer to keep DQA trainees on a single account during DQA training, but if lack of work when available to do their training reports becomes a problem, we will make an account reassignment for the remainder of their training period.  Because of the short TATs, we are only able to train on certain report types, so this “lack of work” during a DQA training window is not reflective of the overall availability of work on that account. 

The transcription industry is changing rapidly, but we at MDI are dedicated to doing our best to provide an environment where every MDI MT is able to achieve the level of success that he/she desires.  All of our MTs can email their account liaison, me, or the CEO of MDI, at any time about any work or account-related issues, and we will respond to the best of our ability as soon as possible. 

Carlotta M. Buckley

MDI – Recruiter/Director of Transcription Support

Email:  Carlotta.Buckley@mditrans.com

• MDI - Carlotta M. Buckley
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