MDI's tough accounts
Posted By: fatcat on 2009-05-09
In Reply to: not hours but lines..... - g
I have probably the toughest ESL account there (probably 80% ESLs who rotate through several hospitals and I love it! Give me an ESL who tries any day over some American mushmouth who is too lazy to move his lips. I love my accounts! And yes, they are tough.
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That's a tough one...
I think I would call the office and speak with someone rather than e-mail at this point. Maybe your supervisor is on vacation or something. I do clinic right now for my office, but the work has been low on the accounts for a little while, hope just a seasonal thing going on. I would call and ask specifically if the account is low or if there is a problem with it somehow and also if there are other accounts you can learn. When I first started with them right out of school (passed the test better than a lot of people with 15 years' experience they said), I was supposed to be on a large clinic account to start out, but there was a glitch with getting them set up and I was put on discharge summaries, never did get into the clinic and stayed there for 2 years. It was a very difficult account with majority ESL but was great experience. However, if you need the money and get no answers from anyone, I probably would be talking to the other company. It's so hard to say what is going to be the right choice. I left MQ after that 2 yrs and went with first one company and then another one thinking the benefits and perks, etc. that were proposed by them were going to better being an employee but didn't turn out to be the case, wasn't making anymore money, insurance was higher than what I could get on my own, needed the flexibility, and now back with MQ. I think every company has its own particular set of circumstances that aren't a good fit for everyone. I wish you luck and I can feel for you right now. I know what it's like sitting there waiting and waiting and worrying how you're going to pay the bills and wondering what to do... With you having gone to Andrews and already passed a difficult acute care test, I would say your options are going to be wide open and lots of companies would be happy to have you on board!
Wow, that's tough. SM
Speaking as a QA, I know sometimes it's hard to remember to praise the positives as well as pointing out the negatives. :)
Playing devil's advocate here:
Maybe this person is extra-busy and is just trying to get you the important feedback.
Maybe they know this facility is picky about things and that's why they're being harder than others.
If they're not being actively unpleasant to you (nasty emails), I would TRY not to take it personally and just be extra-careful.
Perhaps a friendly email saying how much you appreciate them taking the time to provide feedback could break the ice, too.
Good luck!
As tough as it is
I think the best way to handle these morons is to completely ignore them. When you let them see how much they upset you, you're just feeding their sick little need and encouraging them. I vote for pretending they don't exist and letting them feel a little less satisfied. Trolls will always be around and if they for some reason can't be banned from this site (as I know they are on some sites), they should be treated as the invisible little things they really are. There are plenty of decent people willing to give mature answers to the questions asked on here and those are the ones who should refuse to be forced off by a few idiots. Ignore them and they'll probably go away or get so psycho that their posts will be deleted anyway.
Yep, life is tough all over. NM
x
tough question
Depends so much on the going rate per area. Plus if you have to pick up and deliver. I'd say 13 cpl for 65 characters with spaces is a fair rate.
that is a tough decision, but...sm
Just my point of view - I have a 3-year-old daughter and I absolutely treasure the fact that I'm home with her, despite the fact that my pay is so lousy. I would not change that even for the chance to be a multi-millionaire. I say look into your heart and try to see it through your children's eyes. Personally, for me, regardless of the financial struggle I have to deal with, money will never be more important than the well-being and happiness of my child. Even if she turns out screwed up, at least it will be from my influence, not outside influences. Especially while they are so very young....
I hope you'll find my post helpful! Wish you the best...
I agree but it's tough right now....
It's hard to demand more when most of us are taking what we can get to get by. The economy is down! MTSOs must make their profit and if they are only getting 10 cpl then they sure can't give us 10. I've been in this field for 10 years and make 8 cpl right now. I wish I could get more but it's not even the time to demand that. And I sure will not turn it down because then I would have nothing. At least I am making something. I also wish I could find a PT IC job but I haven't had much luck with that lately either.
I do agree that we deserve more, but I don't see that happening any time soon. If dictation wasn't being offshored and we were thought of more highly, I'm sure our pay would be at a level we deserve.
It's a tough decision. I nearly got an
ulcer worrying about it last time I went through this, but the bottom line is that all we can do is research the companies, weed out the bad ones, and then choose between the ones left. There aren't any guarantees because none of them are perfect, but if you choose one that pays well, fits your schedule, has a good platform, etc., then that's about the best we can do. Once you take the plunge & make the final decision, a weight will be lifted from you :)
Don't know about that, but the accents there are supposed to be really tough! nm
s
It is tough on part timers.
I think that's probably the point. Webmedx benefits by having more full time employees. I don't personally like it because I'm part time and it's a pay cut for me, but I do understand.
you don't sound tough enough to be a company. sm
ohhh, you did it for ME? nice try, but that's a 'line' if I ever heard one.
Get a backbone and call that bluff. These guys are BIG business and business saavy - they know the supply of services far out weighs the demand, and they are smart enough to play that game. You need to be smart enough and strong enough to NOT ante up and fold like that.
It's called tough love...
If I didn't care I wouldn't have responded at all! Have a merry one yourself. I know I will broke or not. 
Tough economic times
I worked for OSi in Douglasville, Georgia, a few years ago but quit because of grossly incompetent and arrogant QA department.
If that is no longer the case I need a part time job in addition to my current job. What is the scoop these days? It would be the last place I want to work but I don't know where else to start and I must get a second job.
Any information about other good companies who offer part time?
TIA
Tough economic times
I worked for OSi in Douglasville, Georgia, a few years ago but quit because of grossly incompetent and arrogant QA department.
If that is no longer the case I need a part time job in addition to my current job. What is the scoop these days? It would be the last place I want to work but I don't know where else to start and I must get a second job.
Any information about other good companies who offer part time?
TIA
They were using ExText when I was there. I was one of the unlucky ones that was on super tough ESL
s
I have no proof of this, but it seems these must be tough dictators for the money they are willing t
cannot get experienced MTs with the low pay, hence the turnover is rather substantial.
Wow - tough question. I've only worked for 1 of those.
I just researched by what was most important to me.
Good luck in making your decision.
We need to embrace VR - change is tough but (see inside)
how many of you cried when you had to get rid of your IBM selectric? The industry is changing and the ones that will be successful are the people that will change with it.
VR is not as bad as some of you say and not as good as others say, but it is somewhere in between - and it's all about how we look at it.
But, in these tough times mine was started
before these times so that doesn’t wash in this case. I wish I made the money I did in the 80s- almost 60 thousand, outsourced and my money fell to 40 something and now it is like everyone else in the 20s. I like, others don’t and last word on this, some apparently just worse than others, so glad I am where I am and not stuck with second hand equipment.
How's the sound quality lately? A few years ago posters were having a very tough time with it. Th
s
Ham sandwich and lung cancer vs 100K. Tough choice.
:)
I have been to SA and the UAE and, let me tell you, there's a lot more respect for the MTs there than in the good 'ol USA.
Westerners are not held to the same standards as locals when it comes to dress and custom. You don't have to wear a full-on face shroud or eat dog or whatever. Just show some basic common sense decency. You'll be assigned an escort if, for some reason, you need to go somewhere at night or want to go to a certain part of town out of the American neighborhood. (Great little market, for example.)
It's like this:
In Hawaii, I hardly ever wear anything but cut-off shorts and a bikini top. And I don't stand out because most of the people I'm hanging out with wear the same sort of thing. But if I was to go to Manhattan and apply at a Fortune 500 company as a receptionist, do you think I'd wear my cut-offs? No. Everyone would say, 'cover up.' And rightly so. I really wouldn't have a problem with understanding, or adhering to, the dress code.
So maybe wearing jeans and a tee in SA would be akin to wearing cut-offs and a bikini top to Wall Street. It's just not respectful or acceptable. But who can't deal with that?
For anyone who enjoys learning about other cultures, and who can muster up the standard level of respect we show to other cultures even in America, I would heartly suggest being open minded to this type of offer. Heck, I'd go if I were 10 years younger. (If just for the opportunity to hang out and party in Dubai.)
Are they losing accounts. Do most of their accounts stay for long period of time. I have
heard pros and cons about the quality of their work. I guess it is much cheaper than other companies can offer.
Because the girls that monitor the accounts in the office were told the accounts either go on DQS or
move on. All accounts to be with MQ must be on DQS and no more different platforms. ONE ONLY DQS. They can send more work overseas then.
MDI-FL but not all accounts. Only the internet-based ones. C-phone accounts are fine.
So, yes, let me clarify before everyone gets in an uproar.. There is work IF you want to use a C-phone. IF you signed up for an account that is internet-based, you will be disappointed. Not enough work to go around. Just my personal preference.. I have no desire to do a dial-up C-phone account using my long distance.
Some do and have good accounts and fully loaded ESL accounts
Take a look at what is happening in India. For the first time, workers there have money to get themselves into debt by buying high priced items (cars for example). They now protest lower castes being allowed into universities at almost double the previous allowance. Wait until they are highly in debt, begin to feel entitled to a wage equal to that paid inthe US and then, try to form unions, get tossed out into the street and sit back with some Ben and Jerry ice cream and watch the economy collapse and all that dictation come back across the ocean. Timing is everything.
Find out which accounts they are hiring for. They have some ESL accounts that are extremely
difficult to do. I dont know how many accounts they have altogether but as I say, a few are very difficult and I actually dont have a problem with ESLs but these accounts are almost totally ESL. I dont do them anymore.
Well it sounds like no work happens a lot at DSG. How are the accounts as far as decent accounts
and their QA.
It wasn't tough 5 years ago. Or 10 years ago, yet
How to you spell
G-R-E-E-D ???
All the shifty, dishonest, greedy pigs in this country belong in JAIL.
Different accounts have different platforms. Most accounts require sm
high speed but I am not sure if satellite is OK.
I don't think that they're hiring right now. I spoke with my lead on Thursday, who said they are focusing on making sure everyone has enough work and moving PTers to FT, eventually moving towards FT only with only weekends as PT. Not 100% sure when that is though.
Hmm..well it goes to show how different it can be between accounts. My "high" ESL accounts s
at WMX are pretty easy in my opinion as well. I wish I had a better answer for you. Hang in there if you can. You have to do what is right for you.
Great pay rate on a 55 ccl, great lady to work for and work is not tough. sm
It is all IC work, although you still are expected to give a schedule if you are doing stat coverage. Only major drawback is the big wait for your first check -- almost a month from the time of your first invoice.
Good luck! 
Six accounts?!?! That is nuts! I am on 3 accounts. nm
nm
MQ accounts
You are assuming that MQ has not lost any accounts. Yes the accounts were transferred with the transcriptionists, buy one of my accounts left and went to another service and yes, once an account goes up on the new platform, it is free game for everyone.
I believe they have two ER accounts - one is .09 and one is .10 -
the owner is wonderful to work for, also.
PS: Hi Connie!
How many accounts do you have?
When you get 6 accounts, can work on any of them at any given time, sometimes all in 1 day, and still get less than 2% DC percentage, come back and tell me you're better than me. You're still wet behind the ears and probably don't even realize what a big can of worms you just opened.
Are the Rad accounts going VR?
x
VR accounts
Does anyone find that you can get more lines or make more money on VR accounts?
RE: VR accounts
Yes.
How did you get three accounts?
????????????????????????? No wonder you have plenty of work - you have three accounts. Duh!!
Their accounts are about 90% ESL sm
And I am talking heavy ESL. Also, even though most of their MTs are ICs, they make you give them a schedule and they bug you if you don't work it. Pay is okay. Work is very sporadic. I have two friends who left there because the work kept running out. QA can be very rude, as well.
You might be better off just getting your own accounts rather than
trying to look for a service that has them. If you feel you must go through a service, then more than likely a small or very small MTSO would be the most likely to have these types of accounts.
Your own accounts (SM)
I read over the other posts today and agree that many of them were brutal, unpleasant, condescending, and unkind. Do not let these types of responses deter you from your goals, plans and visions.
I had my own accounts before I even took
a medical transcription course. I got into MT by accident. I started a home-based secretarial business doing typing and bookkeeping for people. One day, I got a call from this guy wanting to know if I could do his transcription. Sure, why not?! I had repaired transcription machines in a former career field, so what could be so tough about transcribing? I did fine. I've had his account for 8 years now. I also picked up a physical therapy account with four dictators before I finished my MT education, but that account was el cheapo on pay so I dumped them as my skills grew more in demand.
In my opinion, it's easier to have your own accounts because you're doing the same people and the same reports day after day. You can use your Expander to the max. They'll notify you of any corrections or style issues they'd like you to implement. You make more money per line while saving them money versus in-house staff or a national. Make up some business cards and an intro letter on your computer and start sending them out. Forget about all the negative people who are telling you that you can't do it. They're not the boss of you. You are in control of your own destiny. YOU can do it!
You are a pet, get best accounts.
x
There is no QA on your own accounts. YOU are QA.
QA shouldn't have to catch your versus you're anyway. QA shouldn't have to correct basic skills.
Where was that hop to? Your own accounts?
?
Accounts
Wrong.
Accounts
Sure!
Ask for more accounts, 10-12 may do
z
MDI still does on some accounts....
XXXXXXXXX
Edited e-mail address out. Goldbird (Moderator)
What about their accounts...
Have they lost their accounts, too? If not, who is typing them?
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