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It is also very subjective

Posted By: Shhhh on 2009-01-29
In Reply to: QA is bogus -just hear me out - olderandgrayer

I tend to agree with you. The CO where I work has a number of editors but one main QA person who does the monthly scoring. We've noticed she picks only the smallest reports to review. There is a fellow MT that I've worked with for a long time. We usually look at each other's QA reports. I have a lot more acute care experience than she does so she always asks me, did they count this off for you? What we've noticed is that they will find 2 mistakes no matter what, every time. Her errors are generally real medical errors, something she doesn't have enough experience to see herself. But they will pass over many minor errors at the same time they count me off for them. For example, mistyping an English word - like HE instead of HIS, or apostrophes. My fellow MT will do the same thing and not be counted. We feel it's very subjective. If this was an in-house setting where MTs could compare like we are doing they would not get away with this. They obviously don't want to have to fire her for not making 98%, and they can keep me below 98.5% so I don't achieve a bonus. So anyway, I think you're right about this. QA is important and it has many valid reasons, but there is a little bit of a slide downhill going on, using it for a profit motive.


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