It's about communicating
Posted By: MT2 on 2008-06-20
In Reply to: I understand that you need to feel protective, but ... - xox
In response to XOX-
I have to agree with much of your post. I work at TT and, as far as transcription companies go, this one has been higher on the list than most. Emails met with silence? I cannot tell you how much this really gets my back up. It's hard to figure out. what does that mean? My request is stupid? I'm not valuable? I don't have time to deal with you? They will tell you they are busy, but then, I think they need to manage that. Sometimes I ask something requiring a yes or no answer, that takes 2 seconds. Doesn't everyone know how to manage their emails? I would say that they might re-look at all emails being required to be sent to so many people. Treating MTs like one big global MT appears to be presenting issues.
One of the things I see in this industry that is quite prevalant is a lack of the mgmt personnel to really (really, not just in lip service) include MTs in their team. The people who do the work are never asked for their opinion on anything. I hate to say never, but I almost think it would fit in this industry; I have never received an acknowledgement for any suggestion I have submitted about how something is done. It is always ignored or excused away. Something seems to happen when people get into management in the MT world. There's a clear divide about MT's should type and shut up, and mgrs have all the answers, and there is little in between. Your opinion is never requested; if offered, usually ignored.
I agree XOX, I am sick of sitting at this computer for 18 hours/day trying to pay my bills. Poor dictation, client wishes, technical problems, and techs not knowing how to fix technical problems.. you can blow off an entire day with this stuff and then, you better get your lines in.
I don't want to pull out TT to finger point at because they do rise above most, but I am disappointed, yet again, at the one-way, top-down, shut up and type management style.. If the client complains about something, sit down and figure out who's doing it and manage things directly and with individuals with an eye that all errors are not because people are lazy and careless. There are many reasons errors are made. There are also clients that pass the buck and doctors who like to gripe. THe MT management group needs to figure out other ways to solve things than an email to the entire staff telling them whatever annoyance of the day is careless and unacceptable. Take the time to dig in and figure it out. Then, deal with whoever is involved.
A memo comes out frequently telling everyone to remember (just one more thing to remember) to identify the account you are on when you send an email; they have set up where any email inquiries go to a particular management team... they ask to please remmeber to put the acct name on your email because there is no way we can remember everyone. If they can't remember everyone, why would everyone remember this rule? I say, get to know everyone, then. I can't say I feel incredibly important if, they don't know who I am, and, further, don't even want to portray the desire to do so. Just because we are out of site, shouldnt mean we're out of mind.
As managers, how can you make life pleasant and easier for your people that you value so much? If everyone made just one error a day, that would be 250 a day, which seems like a lot when you manage people globally like TT (and most companies). It tells a different story when you look into the details
Managing is not just about making clients happy and shooting out TAT emails which mean nothing to me - I have no reference as to their meaning. Managing means improving the process and creating efficiency. There is just a tendency in this industry to push everything down hill and scold.
The purpose of our job is to produce quality medical documents. Good managing involves looking in all areas, not just at the MT. If managers think the answer to everything is adding one more thing to the to-do list for MT, it's just a fact, the quality of reports will go down. There is only so much a person can remember.
And finally, just because someone is a speedy Transcriptionist does not make them a good manager. In fact, one has nothing to do with the other and is another sign that there is a lack of knowledge here.
Agreeing with xox, they do well in nice, but it isnt nice to ignore people.
People in this industry just have never learned how to manage people it would seem. I would start with asking, how can we help our MTs as opposed to what you need to do to help us. How would you manage people in the real world? It should look no different virtually except for the mode of communication.
That starts at the top where the owner sets the trend for ignoring emails. There is a very odd absence from her.
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I wonder if TT has always been this secretive and bad at communicating?
mm
I quite agree with communicating directly
It takes absolutely zero integrity to post grievances on an anonymous chat board. In my view, integrity demands that we take our complaints to those who have the power to do something about them--otherwise you are not handling the complaints productively or with integrity--you are just whining. As they used to say back in the day, don't say behind someone's back what you would not say right to their face. I think the way MDI has been treated on this board is shameful. Many of you owe an apology for your behavior and actions. (And have you considered that what you say can be legally actionable?) If any company works for you, stay; if it does not work for you, leave. There are all kinds of companies for all kinds of people. Keep trying and you are likely to find the right fit. Please consider how you might feel if someone came on a chat board and bashed you anonymously. You know, that old saying about the Golden Rule? In my book, anonymous attacks are about the cheapest sellout there is, integrity-wise. Think about it.
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