It's a good place for experience, IMO

• softscript--any recent info? - nowRNwasMT
  • softscript - anonymous
  • Horrendous dictators, poor sound quality, system - Some things never change
  • If you think anything of yourself and your - abilities, DON'T GO THERE
    • thank you - nowRNwasMT
      • It's a good place for experience, IMO - sm
        • you must be fairly new - shoot me now

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Unique experience working with and for the Indians and that's all I can say about that. Just realize that when you say NO.. because of the language barrier to them it means that yes, I will do it. LOL..I was new to the online biz too and they were my first job. In hindsight, YIKES.. but I stayed 7 months and then moved on.

I had a 30-second interview and was told my team leader would be contacting me.  He never did.  It took me DAYS to get somebody to send me the account specifics, samples, etc., and it was never management who did it, it was a lady I met on here who faxed me what she had.   They throw you in there head first without the information you need.  They promise bonuses if you don't take a day off and make production...well I never ever saw it EVER.  Right before I left they sent out an email saying there would be none for that particular period because they didn't make enough profit.  The account managers get paid based on how many lines we do and if the account stays current, so expect constant emails from them saying how they didn't make anything this pay period and there are bills to pay, etc. 

Insurance:  The one person doing insurance is something else.   You get a big packet in the mail and you have to figure out yourself which you are eligible for, what percentage for life insurance, etc.   If you email him and ask him about anything, he doesn't answer.   I had been there 5 months and still did not have insurance cards for insurance I had been paying for all along.  I had to go to the top person in the company to get him to email me back.  He just doesn't do anything.

QA:  There were 2 on the accounts I worked on.  One was pretty nice and helpful but extremely overworked.  It was actually her who told me what I needed to know regarding account specifics because the first two months I was there, I never so much as got an email from my account manager.  The other one once sent me an email telling me I needed to go back to school and how STUPID the mistakes were and turns out it wasn't even MY report!!!  I called her on it and told her that is NOT the way to talk to people, especially new hires who have no information to start with.  She was just on a huge power trip and talked to people like dogs.  Had I been the actual person she meant to email and talked to like that, I would have been gone right then and there.

PLATFORM:  It's okay when it works.  When tech support, and I use that term loosely, installed it on my computer, he wiped out my Stedman's that was associated with my MSWord.  Years of adding gone!!  You don't get paid for what you have to fill in on the header page.  It froze up a lot and sometimes would get stuck on all caps.  It was very very slow.  I had to highlight and copy every single report because 2 out of 3 times, it would freeze and I would lose it and the backup retrieval feature didn't work. 

The accounts were very good, best I've had, but a combination of the management, system, etc., just wasn't worth the trouble.   They would tell us the profit margin was low and then send out an email with pictures of them partying somewhere, patting themselves on the back for the work their MTs do.  You never got a thank you for anything.  A bunch of the management members are married and/or related to each other which would be fine if anybody had experience.  Our account was assigned a 21-year-old manager who had never done this type of work before.  I don't think you should manage people if you can't do the work yourself.  I would send her mistakes in the automatic templates, doctors list, etc., and she had no clue what to do with it. 

Getting the required lines was difficult for some reason.  At other jobs I would do a minimum of 1500-1800 per day and with this system, I was lucky to get 900.  I know the system freezing up was part of it, but on the rare occasion when it worked, it was still very difficult.  

They constantly call you to help with this account or that account, which is okay if it's within your time frame to work.  I would get calls an hour before shift start from the secondary account person saying are you working today?   I never missed a single day while I was there and always worked OT, so there was no reason for this and I found it quite annoying.

DRC in California. Never heard a bad word about them. Pay is decent, not exceptional. Good benefits.

have 4 different platforms that I know of.  I think how much you like an account depends on what you worked on before coming to KS, how bad the company was you came from, what your expectations are of the company/account, etc.  If you came from SPI, MQ, or OSi (where things seem to be horrendous based on posts) then KS is probably the best place in the world.

While it isn't the place I think I'll end my career, I would still recommend them. 

Does anybody think this is a good company to work for?  Are they worth putting in a long term investment of time?  Do they pay fair and on time?  Good/bad accounts, run out of work?  I was just wondering if anyone had any information and//or thoughts to share. 

I was relatively new to the MT world when I began working at MQ.  I recall it as an experience that almost caused me to totally QUIT the MT profession.  For one thing, the majority of dictators were horrendous.  Add to that the fact that communication with supervisors, QA, etc., was almost nil.  Then, I learned about the MT questions person, but I quickly became embarrassed and was afraid that he/she would get tired of me.  Working at MQ was definitely a learning experience, but it is my opinion that it harmed me more than helping me.  For one thing, I do not enjoy the experience of hypertension and migraine headaches, and I am sure that I would not enjoy the experience of a CVA.  Obviously, I do not work for MQ any longer. 

As it has already happened twice, I won't be surprised if I again receive a telephone call in which I am invited to reapply and work there again.  The first time that they called, I told them to take my name off their list, or put my name on their DO NOT CALL list.  But, they might call again.  For this reason, I have placed my old trumpet next to the phone.  A good blow of the trumpet in the caller's ear will be the only response they get from me.  I understand that pushing the O button on a touch-tone phone will create a similar effect. 

with Webmedx.  I have not received the emails threatening to offshore like the other employee mentioned.  My account always has more work than we can handle...thus the overtime (been on account about 4 months).  As well, I have a secondary account.

I don't dislike the platform.  There are some days when some functions are slower than others, but it has not seemed to have affected my line count. 

Full time is 35 hours a week, and handbook states that you will loose benefits if you do not work 35 hours.  You know that going in, and I don't think that is unreasonable.  You'd be expected to work 40 hours if you worked at a job on site.  IMHO, they seem to fair all the way around.  Things might change, but today I am happy. :)   Hope this helps.