Is it true Dictaphone is now owned by Nuance (an Indian company)? (sm)
Posted By: Am I just behind the times? on 2007-06-04
In Reply to:
that explains why the downhill slide.
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Nuance is the parent company of Dictaphone. Dictaphone makes ExText.
s
This is an Indian-owned and run company and they do
outsource. From what I've heard pay is also on the low side.
My experience with quality/quantity with an Indian owned company
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I worked for an offshore owned company where it was all about quantity. Company even kept a HORRIBLE MT just because she cranked out the lines. Didn't matter her quality was crap and was considered a joke by middle managment. India did most typing but with US edit. Typists changed regularly so it wasn't like they learned to do better. Quality would improve slightly and then would notice, after couple of months, that quality was crap again so we knew we were dealing with a new batch of typists. Even so, the push was always on to get the jobs off US edit and send Indian work straight to client. Of course, the clients never knew they were not getting US editing anymore, as they got no price reduction when they no longer had that level of work being done on their jobs. The problem is the facilities accept the crap work so why should the companies change. It took a while but I finally found a US owned company where quality matters. Now one of the first questions I would ask a prospective employer is if they are US owned. |
Didn't they partner up with an Indian company? Expect downhill from Dictaphone.
nm
Nuance/Dictaphone
They partner with MTSOs who use their product. When a client signs on with Nuance, they are then matched up with an MTSO that uses Nuance's product.
Did Nuance by Dictaphone?
Can someone give me the website? TIA
I really wish Dictaphone-Nuance
We are out of work. Dictaphone keeps the work and sells it to India for a penny a line. They have a good wage over there and we are going hungry here and can't pay the bills. The alternative is for our MTSO's to stop relying so much on Dictaphone and finding another system. Beating a dead horse I know.
They are Indian owned
Do a search on the Company Board. Many negatives and they are based on India. Can they even post job ads on this board?
They are Indian owned and run.
nm
Indian owned and run....
It is being overtaken by Indians....used to be a great company - not anymore. Many have left there lately.
They'll just use you to make the Indians' work smell good to the US based clients then kick you to the curb. I wouldn't go there if my life depended on it now!
What is the Nuance/Dictaphone/Ex-Text
Does Nuance own Dictaphone? Is Ex-Text solely a Dictaphone platform? Is Nuance also an MTSO--do they hire MT's directly?
Nuance owns escription and Dictaphone
Are your referring to Dictaphone Extext? Which Nuance system?
Focus/Nuance - Dictaphone-offshore
Focus is the offshore subsidiary of now Nuance also known as Dictaphone - they have just formed an on-shore team thus all the new positions - temporary to be sure - they will take any account and then throw it offshore after a while
100% indian owned and run...you can find better..NM
SSS
DTS NO WORK - INDIAN OWNED
I am in the same boat with DTS, no work for at least 3 hours of my shift, and I REFUSE to chase work when I am not scheduled and have to work 24/7 to get work, that's what these companies want us to do so they don't have to pay us overtime. If you are scheduled to work a shift, and are an employee not an IC, and you are at your desk during those hours legally they are requiredf to pay you because you are ready, and available to work as scheduled. And if you have to work outside of your shifts, they have to pay you overtime if you work over 40 hours, which DTS does.
I work for DTS and have a great account manager, and I am on 4 accounts, but what DTS does is if they see work on the system, regardless of whether it's out of TAT or not their policy is to call in the troops to clear off the system no matter if you are working on YOUR shift tying to get you lines or not, they FRANKLY DO NOT CARE!
It's also a MYSTERY who owns this company, and with mysteries like this, that smells like an Indian company owns this company and they just do not want to own up to it because they know how most of us feel about the Indians and other offshores. I can't pay my mortgage or my internet this month, and I am tried of calling my creditors and telling them that I work for a company that has DTS AMERICA in back of their name but is most likely Indian owned. They have an Indian IT Department that you cannot understand (what's new) that can hardly speak English and when you call them, all they do is just repeat what you told them! I finally told my AM to tell them NOT TO CALL ME because (1) you can't understand them. (2) they are beyond rude.
I WILL not work for a company that offshores, and so far I have found 2 that do not, one that has been in business a while and is looking for good MTs for a new account Southern Transcription and another one that is looking for clinic MTs for a new account neither are voice or have any presence offshore. The second is eTransportal, and that owner was EXTREMELY nice, test very easy. The test for Southern is a PITA by Horizon, but they are a GREAT company according to all posts. I have been offered a position with both companies and will probably work for both and decide which one is for me. We all should be compensated for changing companies and learning all these new accounts and software platforms! That's another thing about these companies imagine how much money they make not having to house us inhouse. They require all this equipment, internet, more and more state of the art computers, but yet out pay is still in the dark ages... I know of NO PROFESSION where the pay has gone down and not up! I am making less than what I made working in the broom closet in a hospital transcribing radiology reports 15 years ago than I am now! That's just too sad..........if I could I'd leave this profession but I am not in a position to do so. Why anyone would pay thousands of dollars for training and those schools that are just a scam, I have not idea, what to make below min. wage? Hopefully, working for a company that does not offshore might make a difference.
DTS could care less about their MTS, they have an add, and I would encourage people not to apply because they overhire, and most of us are out of work every single day, why they don't train all of us on other accounts instead of hiring more people makes no sense to me, but then again nothing does anymore in this industry.
They are located near Boston, bought out by Nuance (Dictaphone)
currently serving US clients with US labor only as an option. Which is why there is now a US QA team, and perhaps all US transcribing team. Great people, benefits, and job openings. I was the OP who wrote a while back offered a high hourly rate for QA and did a lot of research on them. They are now part of Nuance (Dictaphone) umbrella and I believe a good place to work for. However, I decided against going there for personal reasons, decided to remain with my present employer, but would not hesitate to join this place after doing much research. Also the training BTW is done by US trainer (at least for QA), all information given through US phone calls, AIM and website, written info. So forget the rumors, call or write and ask because I too was unsure, but as stated did a lot of research regarding their status.
Why would you think that just because they use a software owned by an Indian co that means they
outsource? They do not outsource. Arrendale used to be owned by a company in NC before they were purchased. This CO hires all American MTs.
CBAY is Indian owned out of Annapolis - sm
There was an article written about the owner in the Baltimore Business Journal earlier this year. The work goes to India but gets "edited" here. A few months ago, the owner was bouncing paychecks, however, I am not sure if that is still happening now.
CBAY is OWNED AND OPERATED by an Indian - sm
There was a HUUUUGGGEEE article about the owner in the Baltimore Business Journal earlier this year (July). He makes no bones about the work going to India. He is Indian. I know of two people that worked for him and their checks started to bounce. One of them had even gone to India to teach transcription.
Indian owned - lots of ESLs -
NM
they are NOT Indian owned - I worked for them in the office
I said they offshore. But THEY ARE NOT Indian owners. They are American owners deep into scientology and the whole L Ron Hubbard thing - not that that makes a difference, but just thought I would throw that in there.
Nope, they are still Indian owned and operated
nm
CBay is Indian-owned, and their main
priority is to send as much work as possible to India. Period. They obviously don't care that the Indian quality is so bad that it's a patient safety issue. I assume you're thinking of a radiology IC position? They laid off ALL of their US MTs and QAs (employees) and only kept a handful of radiology ICs to cover the stats the Indians couldn't do in time. Do yourself a favor and save yourself from having to be laid off with no notice by these people. This company is leading the pack of sending all our jobs overseas.
I heard Focus was bought out by Dictaphone (Nuance) less than a year ago. So I think it would be a s
move. Nuance's website looks sturdy, and I know dictaphone is doing well, so how can a company with that kind of backing give you any kind of worry? I'd take it. Good luck whatever you decide.
TransTech gets work from Dictaphone/Nuance; not the piece of equipment, but the co.
TT uses Dictaphone's WordClient and ExSpeech platforms.
Dictaphone (the company) contracts with MTSO's to use their equipment and they (Dictaphone/Nuance) *divide* out the work each MTSO gets. That is one of the reasons for OUR VERY LOW WORKLOAD anymore !!!! We would be better off if we worked for a company who is not Dictaphone/Nuance-dependent for work.
The very few accounts Transtech has -- mostly overflow accounts -- are Dictaphone/Nuance accounts. We TransTech MT's wait for Dictaphone/Nuance to throw a few jobs our way, which is NOT happening. All of TransTech MT's are making LESS than ever day-by-day, paycheck-by-paycheck. Heads up ! ! ! ! ! ! !
CBAY is Indian owned - article in Baltimore
Business Journal went on and on about how successful the Indian owner was and how he flies to India every other week to go to the office in India. I was really appalled and disgusted by the article because our American writers made it seem like Americans could not handle the work and therefore, had to be offshored and therefore, made this Indian owners a huge success in the US.
And, Indian owned. Not a good working environment.
Worse than Focus or Transcam.
MOST of TransTech's accounts are obtained through Dictaphone/Nuance -- not by any TT mgmt people
out seeking work for all the MT's that they have recently hired on. That is not a good thing when Dictaphone has control of how much work TT gets, when we can have some work from them, etc. They have other MTSO's who want work for their MT's, too, so Dictaphone/Nuance has to share with all MTSO's who have contracted with them to use their equipment; thus, doling out jobs as Dictaphone/Nuance sees fit for their good.
Do they have an ad somewhere? A search is only giving me a Michigan branch owned by an Indian. nm
s
Focus bought by Nuance/Dictaphone, DRC bought by Acusis. nm
s
Probably not - I believe they are Indian run or Indian based company. nm
x
Is this company off-shore owned? sm
I will bet this company is off-shore owned. My experience has been these companies expect US workers to work like off-shore workers. They think we are so grateful to have a job, any job, that they can walk all over us and we will take it, just like they do to their countrymen. US workers who go along with this kind of illegal abuse, deserve what they are getting. Make MT the job you want it to be, don't accept just anything. Pick and choose the companies you work for, find out if they are off-shore owned with the token US front men. Find the kind of accts you want to do and at a price that is agreeable to you. Testing gets easier every time you do it. Get proactive. This will take time, don't rush yourself and don't quit one job until you have another up and in place.
Still a French owned company .
I don't shop at Target for the same reason.
The company is owned by the person who
I don't know much about the company itself, but that would be enough for me not to look at it. I also don't think the pay is too great, 7-8 cpl.
It is a family owned company and
Yes, every report is put on hold until it is released from QA. I guess they go over it,or just release it, I do not know, but every report that is transcribed must be put on QA hold/sent to QA even if no blanks are in it.
not a major company - woman owned
around 100 employees but not positive
I think the owner of MT Daily owned a transcription company which was sold SM
to an Indian company, but I may be wrong.
Their website touts themselves as being an "AMERICAN" family-owned company. Kind of ironic! n
x
Glad that's true for you for 8 years. Not true for many. I love the company, but I do run out of
as do many others. Wish I were as fortunate as you.
Indian company (nm)
x
indian company
i bet it's an Indian company
They are not an Indian company - they are in NY
but they were offshoring A LOT of their transcription work. In fact, they lost quite a few clients about a year ago because the quality of the transcripts was just AWFUL!
I don't know name of company, but there is an Indian
company with at least a store front in MA. Tech people could possibly be in MA, but are probably in India.
It is an Indian run company.
Indian Company, are you sure??? nm
x
Indian company........nm
xxx
they are an Indian Company
nm
Yes and no. They are an Indian company so
$$ not bad if you live in India, but they only hire US editors to clean up the junk tha comes back from India and that is no where near enough money. Because of them my company went out of business.
They are an Indian company. May have a
store front office in the U.S.
Any company that uses Dictaphone Extext
//
Did you not know they are an Indian-based company?
That is a well-known fact in this MT industry. I tried it anyway, and lo and behold, hated it! Prefer working for Americans as I am an American.
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