Info on Transcend please....

I have been offered PT with them and would like to know the good and the bad.  TIA.

• Info on Transcend please.... - Carly d
  • Stay away - ex-cheerleader
  • I work for Transcend and it is no - better or worse than any other
  • Lets see.... they outsource to India, just cut holiday pay.. - Anon For Now
    • Do not outsource to India, outsource a small amount to Phillipines. - wrong
      • The Phillipines??? They clearly stated India in the announcment. - Anon For Now
      • you say Phillipines, they say India - I say potato, you say potatoe...LOL!
        • Philippines (2 Ps, 1 L) - and I say
  • nm - Read archives
  • RE: Info on Transcend please - Shelly Hendrix
    • Please clarify one thing. - Former Transcender
      • So, Transcend pays half of MT rates for ME? - Wow, MQ only pays 20% less for ME than MT!
        • Yes they do - 50% of line rate for new hires - AnonMT
      • RE: Please clarify one thing - Shelly Hendrix
        • What VR program do they use? - I'd like to try it too.
    • If they are so great why do you work there part time? - Come On Now
      • If you had to rely on them for full-time you would - have a different outlook on them.
      • RE: If they are so great why do you work there part time? - Shelly Hendrix
        • Because he has a cushy hospital job full time. - can't live on their $ alone
          • You've got that right! nm - Former Transcender
  • The recruiter (JC) was SO rude and obnoxious that I changed my mind. - Ooh. I was going to go with them.
    • I told her I wasn't interested about 3 minutes (sm) - That's Funny
      • Very intelligent response. If she was not working for Transcend, she would - not Transcend but someone with common sense
        • Is JC male or female? nm - nm
          • female - nm
            • couldnt tell by the voice - thanks
    • I changed my mind too sm - Passing through
  • Do you really want to know the Bad, because I know no Good! - Fingers2TheBone
    • Amen tto that. If you left the company, - Been there, done that.
    • Are you paid by the hour? Why do you care - Dont Understand
      • I was paid by the hour and turned in my hours and noticed then cut in half - Fingers2TheBone
        • That is horrible. They sure cheated you. - Dont Understand

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Can anyone give any current information about Transcend? 

I have a phone interview with Transcend tomorrow afternoon and was just wondering how they are to work for (work load, flexbility, pay, etc).

TIA! 

Any current info on Transcend.  I am considering applying since they had an ad in the last few weeks.  Their website says they use BeyondTXT.  Is it productive.

P.s. I know they offshore 7%, says so on one of the links on their website, this is not an issue for me as most of the nationals do and as long as I have work I don't care - don't yell at me in a post about offshoring, I don't like it either but have learned to live with it and complain via the appropriate avenues and not bash people who work for companies that do it, so don't get on me for looking there for that reason only please. (I want the facts about actually working there from people who know!)

What would you like to know.  I would give them about an 8 out 10 for being a good company to work for.  They need to police their ROMs more as they have a few really horrible ones.  They are generally fair and pay okay.  Their iinsurance kind of sucks.  They are going with voice recognition A LOT. 

I worked for them for over 3 years - have been away for 2 months.  So, my info is current.  Feel free to e-mail me anytime.  I have nothing bad to say about them except they are a big company and what I call the 'suits' and I have gone to a smaller company run by MTs so I like it much, much better and I hated voice recognition. 

If you like voice recognition and like a big company, they are the way to go in a heartbeat.  Not a good fit anymore with me though but I still have warm fuzzy feelings for the ol' suits, lol

Has anything changed in 9 months? Particular worries are the invoice/pay time; one post mentioned 2 to 3 week wait and another post stated 1 week. Info from the company states pay is sent out 10 days after the last day of the billing period, but we all know what is said and what is done isn't always the same. Another concern is the platform; some mentioned it was slow and cumbersome. They have 2 platforms from what I can gather.. Are they both slow? It seemed like certain specialties were done on certain platforms, or at least that is what I got out of the archives. I really hate to jump from the frying pan to the fire so any info would be VERY much appreciated.. the good, bad, and the ugly! TIA!!

Along with the platform, ESL %, pay range, lpd required, split shift or 12-24 hour window available, I would be interested in knowing your personal experience with this company, what type of relationship you have with supervisors and other coworkers, etc.  Otherwise, the all the 411. 

Thanks!

love working there and why? Do you easily meet your incentive pay or as past people have said, the ESL are so bad that you never meet the line count. I need current and new information. Isnt there a company out there that has a handful of happy employees or does all of them have both the haters and lovers. It is so hard to sort out fact from fiction sometimes and all of us have different expectations. It kind of goes along with the one man's junk is another man's treasures theory, I suppose.

Hi,

I hope you enjoy your training.  It is kinda rough the first day.  I don't know much about the radiology accounts at Transcend, but I do know that the people are very nice.  I had 2 weeks of a slow period, which was frustrating.  However, this happens at all companies from time to time.  Especially in the summer.  I know this because I have worked at other companies and have had the same slow time.  At Transcend, I never had to ask for another account, a secondary, one was offerred to me and I started right away on it.  I have a very good line count and make good money. 

I may have to take on other accounts in the future, I don't know.  If I do, then I will.  Transcend is not the only company that this happens at.  It is all in how you look at it also.  The more you can do, the more valuable you are to your company.  This will only benefit you.  Of course it is not ideal, but sometimes unavoidable.  Yes, it does slow you down but this is just at first.  You eventually become accustomed to your secondary, or whatever number account that it is for you, just like you did on your primary when first starting at Transcend.  I have found in my experience that the less flexible I am, the more limited I am.  In this line of work, that is not good. 

You will also hear about Transcend using VR.  I am getting ready to train on that.  I hear horror stories about the whole thing and I am sure that it is everything that everyone says it is.  But the thing is, a lot of companies are going to be using it.  Maybe not all of them, but a lot.  It is a step towards the future and we have to learn to accept that.  I am not worried about doing it.  If I have to work longer hours for a while to get used to it and get my $$ back where it was, then so be it.  I believe that this too will be something that an MT can get used to and become good at, just like having multiple accounts. 

All I know is, at Transcend, I have always been paid on time, paid well, never had a check bounce, and I have not ever been lied to or mislead.  This is my experience and my opinion.  Good luck to you!

To the questions about 20,000 lines per pay period, I noticed that the poster(s) are not saying whether that is post escription lines or preescription lines.  Beyond Text, or the other platforms that Transcend has.  In order to answer, these questions have to be more specific as to what platform someone is working on.

I get 20,000 lines per pay period, however, that's after they do the conversion rate on my account and take 20% of those total lines. Standard = transcribed.  Edited = VR lines.  And that puts me in the incentive.  The incentive Transcend has it the BEST in the business, and it is attainable. And they pay a shift diff for both weekend days, which I work to get the shif diff.

There's lots of questions of what to do when work is low, well work is not always low, and you have to go with the flow and work as hard as you can and  keep your butt in the chair, and not do dishes, laundry, clean, watch TV, play with the kids, visit with your husband, boyfriend, significant other, or any other activity that takes away from truly being productive.  Then when work is slow, there is less headache of worrying about whether to get your lines or not.  And NO I am not one of those people who works "off the clock" that only hurts all MTs in the long run.  I work my 8 hours, no more no less on the days I am scheduled.  However, if I missed some hours because of running out of work or slow work, I will get prior approval BEFORE I come on to make up the time, or wait until late when no one wants to work, which is usually between 6p and 9p.  Always with prior approval!

What I do is email my supervisor and ask her if it is alright to adjust my hours to accommodate the the flow of work.  There is also a tool on the internet with Transcend to see when everyone's schedule and to be fair what I do is work when there is very little coverage, or hours when there is a break in coverage, that ensures that there is work, but you have to be flexible.  I have found that many of the MTs that work and complain about not getting their lines want banking hours, and this is not a 9-5 job, M-F.  I work BOTH weekend days and ALWAYS have plenty of work.  In the few months that I have been with Transcend work was slow on one weekend day, otherwise I can manage to get usually about 3000 lines per day on the weekends, now that's VR and transcribed lines combined, and NO I am not typing 3000 lines, but remember there's a conversion formula.  I usually work a split shift on the weekends, there's work in there in the a.m. and then I start up in the afternoon (when NO ONE is around) on the weekends, and I have plenty of lines on the weekend evenings. That's how you get your lines, you work the hours no one wants. 

And a comment to the posters down further on the board.  Everyone is correct about speaking up.  So few people do that, and chose to fly "under the radar" because of fear of "making waves."  Well, there are those of us who make the waves, and do not fly under the radar, and we are the people that help make it better for those who want to sit back and put negative posts on these boards, but do nothing to make it better.  It's like the people who complain about who we put in office, but they do not VOTE!  If you do not vote, you have no say in what happens.  That one vote could make a difference, and the same with MT.  We need to be more unified as MTs and then the nationals might sit up and listen.  We need to refuse to transcribe, edit, etc., all these horrible dictators for the ridiculous rate of money they offer, if we all got together and stuck together and had ONE VOICE, we WOULD MAKE  a DIFFERENCE!  I have been very successful in this business for almost 30 years, and have been in management in 2 soon to be 3 companies, and the only way I got where I am is to SPEAK UP and get noticed!  Otherwise, you are just another stereotyped warm body in stretch pants with a cigarette hanging out your mouth and a beehive hairdo to these companies.  (Nothing wrong with stretch pants, beehive hairdos nor cigarettes either, if that is your choice, to each his own) but that is how most nationals see transcriptionists, and that is just not so. 

Do not let anyone tell you that it is a "privilege" to work at home.  It is not a privilege, it is the only arena for us to work in because almost all transcription is done in the virtual office.  So it is no longer a privilege and I will correct anyone who makes that statement.  If you do not work at home, you most likely cannot be an MT.

Most of us are well educated, intelligent women, who love our families, who love what we do, and enjoy transcription.  But we can't make any changes if people do not "vote."

I am management, but not at Transcend.

Just curious.

Does Transcend have a "honeymoon" period or bait and switch like some other larger companies I've heard of and do they overstaff accounts with MTs?  And, if you know, do they cherry-pick like some others I've heard of?  TIA.

since work is so low and go ahead and start with Amphion, see if you like it better, and then maybe make the switch.  If I were you, I wouldnt put all my eggs in one basket in this business.  Or maybe PT with Amphion to see if you like it first.  But I definitely would not rely on Transcend for my bread and butter since they have shown just how much they think of their MTs lately with the pitiful new platform, low work volumes but continual hiring of MTs, etc., etc.

I agree-get out while you can!!!

I see that some people have made negative posts on this board about Transcend.  I've been with the company for a long time and have been using the editing platform for several months now.  At first I was concerned about what it would really do/not do; however, I've learned to love it and now am glad that I've made the change to editing reports (as well as transcribing some that aren't on editing yet).  

Transcend announced last week that they're providing a word Expander program to those moving to the editing program free of charge, and it's a great program that would retail for $100.  

Therefore I encourage anyone reading posts about this company to remember that there are plenty of us happy on this new format.  I know because I've talked with many peers on it who have been on it as long as I have and we all have the same sentiments.