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Serving Over 20,000 US Medical Transcriptionists

If you are thinking of going to work for OSi

Posted By: Just a reminder on 2007-08-23
In Reply to:

The OSi policy change has been discussed a lot lately on this board but if you decide to work for OSi anyway be sure to wait until after the holidays are over.  Here's why.


You will not be paid any extra for working on the holidays for 6 months after you are hired.  There is a 6 months waiting period.


After that - in order to be paid extra for working on holidays you will have to maintain at least 98% on QA for the previous 6 months. 


You cannot be on 100% QA for any reason during the previous 6 months. 


You will have to make your line quota for 6 out of the 8 previous pay periods, and if work is low or you take PTO or anything else TOO BAD.


You can't take any time off for 2 WEEKS prior to the holiday. 


You must work as scheduled the day before and the day after the holiday.


You must type at least 1000 lines the day BEFORE the holiday.  If work is low (as it always is around the holidays) TOO BAD.


You must type at least 1000 lines the day OF the holiday.  If work is low (as it always is around the holidays) TOO BAD.


Sorry to keep bringing this up but it is mainly to tell anyone thinking of going to work for OSi that if you signed on right now for a Sunday - Thursday schedule you would have to work this Thanksgiving, Christmas Eve and Christmas Day with no extra holiday pay simply because you have not been there for 6 months.  If you signed up for Tuesday through Saturday you would have Christmas Eve off but nothing else.  The same schedule obviously goes for New Year's.


BTW you are monitored by OSi's very own instant message system.  It is mandatory that you are signed on to this so you can be at their disposal.  So you WILL work the holiday for EIGHT HOURS even if there is no work.  You WILL be glued to your computer so you can play the instant message game even if you have no work.


This is just the latest jewel from OSi and probably comes from the fact that their new money partner has Indian interests.  OSi has always offshored to India, and with the new partner this will only get worse.


People have been warned time and again on this board but there were so many supporters of OSi that the posts would end up being removed by the board administrator because it would get ugly. 


Guess what?  OSi's supporters are leaving now with egg on their face myself included.  Are there enough MT jobs to go around for everyone who is leaving OSi along with all the other MTs?  Who knows?  Whether you are a current employee or potential OSi employee better make your move now to another company or find another line of work.


Truthfully - from an ex-OSi supporter who is now desperately looking for another job and I sure hope I find one before the holidays.  I don't care about my good standing or promotions or tenure at OSi any more.  I just want OUT - RIGHT NOW.




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Thanks.....that is what I was thinking too.
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y


Thinking of doing ASR

I've been an MT for about 20 years - 7 years with MQ.  I used to do on average about 300+ lines per hour on my primary and made a pretty decent living.  With ASR, I've gone down to an average of about 239 lines per hour.  Plus, they pay us about a penny a line less on ASR after you do a 60-day trial.  I tried quitting the ASR, but if you do that, all you get is the really crappy dictation, so the ASR becomes the lesser of two evils. 


My theory is that, since the ASR system apparently learns as we make corrections, that MQ is going to keeping sending it to us while we teach the system.  Then, when the ASR system has learned all it can and is doing perfect work, they'll ship all the work to India and pay them (the Indian ME's) 2 cents a line to edit it. 


If I were you and I were making a decent living doing regular transcription with a high line rate, I would not consider ASR.  I think the only ones who make any money at the MT's who did not produce huge amounts to begin with!! 


I would NEVER recommend MQ.  They're all about the bottom line and I guarantee, MQ ASR will be going to India -- just give the machine enough time to learn. 


 


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They sent me an attachment that had a bunch of questions like what version of MS Word do I have, version of windows, etc. They even asked me if I would buy a foot pedal from them for $60! On the top of the attachment, it had my full name and state that I live in. Hopefully I don't hear from them again!
I'm thinking....sm
I have been an MT for 10 yrs.  Been on a 5-month break and just recently started hitting the job search more seriously.  I've already been off for five months so what's another few weeks (hopefully no longer) when I could just avoid the exasperation of the last couple days and not embark with them at all.  Just received an e-mail that they once again cannot locate an attachment I sent them, which I have sent TWICE.  This is just too screwed up to even dabble in while I keep looking.  They drained me.
that's what I was thinking, too.
nm
Not yet. Thinking about it though
I'm just afraid of change, whether it will be better somewhere else. Things have been okay for me at OSi up until now, but things are changing. Things have gone on the last several months that have really started to take away my enthusiasm for my job there, and now this. There are people there that I really like, and then there's one that has made things not so nice anymore. I've gone places there, so leaving would be a step back in a way, but with what's going on now with the new partners, and with what I know is going on with certain accounts, I just am not comfortable staying here anymore. I think more changes are coming, so I probably should just go now. I just don't know.
Thinking about what I want

I heard back from a position I applied for.  The person is asking me about what I want in an MTSO & I thought I'd share: 


No micromanagement.  I will work the hours I say I will work and if I’m doing so, leave me alone.


I don’t want to hear about everyone else’s mistakes in a nasty e-mail where you threaten to dock everyone’s pay.  Address the issue with the individual.


 


No demanding I work overtime & then being unwilling to pay extra.  If you ask me in a civilized manner I will see what I can do to help.


 


No new and creative ways to rip the MT off.  I don’t care about your VBCs.  I want to be paid for my time and typing – including templates and spaces.


 


A company which pays on time.


 


Low ESL, while I can do ESL it doesn’t mean I should have to do so continuously because everyone else has cherry-picked or they just can’t do it – they need the practice, I don’t.  While it’s true I can make money on ESLs because they tend to say the same thing over and over, when they don’t, they are a royal pain in the @ss.


 


Pay equal to my experience level.


 


State of the art equipment – No DOS!  No cumbersome software wasting MY time looking up patient demographics.


 


I think I might prefer ER or clinic, I can make more money with those than with op notes, even though they pay less per line.


 


A company that DOES send positive e-mails and keeps its MTs up-to-date with feedback from the accounts and abreast of latest terms.


 


 
Anyone thinking about going IC?
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That's what I'm thinking
I'm thinking I have the ability to do more work on my own schedule rather than just 8 hours with one.  I appreciate your perspective into this as I needed to hear from others that are doing it already that it is the right thing to do or at least plausible. 
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Thats exactly what I was thinking
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Thinking

It's really difficult to move from one platform to another at this company.  It's almost impossible, actually.  There must be a lot more to it than we know.  Maybe their profit is somehow connected to all MTs on one platform staying on that platform regardless of whether or not they have work?  I know it sounds really stupid, though.


Since everyone is an employee, and US Labor laws should still apply, I wonder if any of the MTs who lost work on EditScript, who they won't move to Dictaphone, have bothered to file with unemployment for reduction of work.  I think the unemployment office calls this partial unemployment or something like that.


Anyone thinking of going to QA, this is for you SM

Just don't.  If you think you are bored out of your gourd, treated like a factory worker and unappreciated now while you're doing MT, becoming a QA person is worse.


The QA jobs are production-based in some form also, even the hourly jobs.  You are expected to do XX amount of jobs per hour or per day and be on the system at XX:XX and off at XX:XX.  Believe me.  You'll see the same people sending their work to you to fix or do EVERY. SINGLE. DAY.  It's really a thankless job and at least with MT, you are the master of your own ship, you are responsible for your own work, lines and jobs.  It's just something to think about.


I have also been thinking about them --

Do they hire only employees or are there IC/SE possibilities as well?


What platform do they use?  Did you get to set your own hours/days?


You said they started you at a decent line rate, was it more than 9 cpl and are you an employee or IC/SE?  I know that the line rate is affected by this.


Thanks.


That's what I'm thinking.
Too much Fox news coming from that posting.
That's exactly what I was thinking...
It seems that they want someone with a certain level of quality, someone who can jump right in and get started. Is it fair to want someone to adapt so quickly? Maybe not. But they have the right to assess an employee's skills and decide whether it is a good fit or not. What might be difficult for some, may be easy for another.
seriously thinking about
I think I can make it work if I stay but I don't know if I want to - employee status and all. I think I will probably send out some resumes and see what happens to help me make a better decision on whether or not it is worth staying.
I could and I would but thinking about sm
it, I don't know you and I better not right now. I will tell you they are in Atlanta GA
That is what I was thinking! sm
I'm glad I didn't type all 21 charts! Thank you so much for taking the time to tell me this. I'm getting very frazzled with the testing, resumes, emails, cover letters. I haven't really had any definite possibilities, either. This is so frustrating! Thanks for taking the time to share your experience.
That's what I was thinking...nm
.
That is exactly where I am at with my NO life. Thinking about what to do now.
:
If you are thinking of working for OSI
Unprofessional and unqualified is right.
Ummm, thinking twice already (sm)
Not going to take my 10 years experience anywhere and be paid less than a trainee new grad from high school because her mom knows some guy.  No offense to you but I'm offended honestly.  Call me old fashioned but I want to be hired and paid based on what I know and not who I know.  Where are the honest companies that will pay for experience ??????????????????????  I mean obviously you caught a break but this is distasteful to me and frankly turns me off towards this company.  Just dropped an account I loved because the managers and owner have no MT background, can hardly spell, but are all chummy friends who allow cherrypicking and all sorts of crap based on favortism...not signing up for that again. 
Oh no, I'm thinking about accepting a job with them.
nm
A lot of people here are thinking I am

misconception. 


I keep informed about all the companies, who does what, IC versus employee.  I am a well-informed potential employee.  I am very good at what I do and I will only work for the best.  In my thinking the KS post wasn't the best of the best.  Perhaps I spoke out of turn by believing others should think more highly of themselves and their value as employees.  I've been in every position one could work in the transcription and health care industry and this seemed somewhat demeaning not just to my own value but the value of MTs as a whole. 


As it turns out now, they offer more than they orginally posted but would you have gotten that information if teeth weren't pulled?  If you want it, you CAN have it.  Why do MTs have to settle for crumbs when the crumbs keep getting smaller?  There ARE companies with better benefits out there.  How KS treats their people, well, I certainly cannot speak to that but in the last few days the company I take pride in working for has taken quite a beating on this web site and they treat me extremely well. 


And the point is...I reciprocate.  I want to be considered one of the best MTs where I work and I often go above and beyond.  It is mutually reciprocative and it sure ain't for crumbs.


Anyone else thinking of quitting?

I have other offers but I love the platform and the account.  I have not had work for almost a week straight and before that about 2 months of little work.  I am just wondering if everyone else out there is ready to move on.  We get SOS messages when there are 5 jobs on the system, on a holiday, stating everyone wanted work....well here it is.  Hardly.  I have 4 accounts and they are all dry.  Is this everyone's experience???????


Back to thinking on this...
I'm on too many accounts, and woe is to me if I forget a little account specific rule. The QA peep will spank you hard. Yes, you pay for your computer. Platform's okay, but not generous. They are a company experiencing growing pains, I suspect.

I was loyal to one company for many years and rose through management. I changed horses and decided to do something on a related career track and do MT part time with with Amphion.

At first, it seemed great. They were good people, very responsive. As they've added staff and accounts, the good times have definitely gone away. I hope they get through their growing pains, consult with some people who really know how to run things smoothly, hire and fire appropriately (QA and middle management) and get on the ball. Then, they will be a company to stay with, hopefully. Unfortunately, I will probably be gone by then. Line counts are more generous, and QA is better managed elsewhere. (I find myself thinking who thought this QA method WORKS, anyway? Clearly no one who knows how to mentor MTs or run a QA department.
My thinking on your post:
Dear Poster/MTSP: I read your post with great interest. You are right: Owning a company is a huge responsibility and requires sacrifices and many long hours, risks, and aggravations.

I however think that is the norm for a small business owner.

1. You have chosen all of the activities and issues and duties of an MTSO, and so the list of things that you must endure are part of the business and your choice.

2. We ICs/EEs/SEs recognize the difficulties of any small business owner.

3. I was wondering about your statement, We have to put up with crap from MTs who have every excuse in the book from mysterious illnesses to mysterious DSL/phone/electric outages.

From your use of the terms crap, every excuse in the book, and mysterious illnesses and outages, it seems that this is somewhat disrespectful of the MT. Your terminology is crude which is not appropriate here. As for the mysterious outages, do you not seem to recognize or respect or believe the truth that people experience DSL outages, phone outages, or electrical outages?

For example, the other day, I was working along contentedly, and then bam, all of a sudden, no internet connection. It seems that the local town phone service was out all day and all evening due to some repairs.

There is nothing mysterious about this. There is nothing untruthful about this. This is truthful and a great frustration to the MT as well as to the MTSO, but again, part of LIFE.

Your tone seems very resentful of your most precious commodity which are the MTs. I would like to hear good positive feelings going back and forth between you the MTSO and your MTs. You are in essence a family unit.

You concluded your post stating, We need to stop bashing each other. You are right in that we should work together as a team.

But I do note that you succeeded in bashing your MTs in your post on many levels, for example, with reference to the mysterious illnesses, the mysterious outages, MTs spending time with their families, etc.

It really is not a matter, I think, of stopping bashing one another. We all have the right to express concerns and issues. That is how positive change occurs. Free speech and all that, I think.

So, in conclusion, those were my immediate thoughts and impressions after reading your post. The whole business is tuff, from your standpoint and from the IC/SE/EE standpoint as well. We all recognize that. My best thoughts are with you in your business venture. Thank you for your post.

I was thinking about applying

I work every sunday now, and I would really like my weekends free.  I also don't like the software too much, and I have to pay LD.


Thanks for all the info you gave me.