If someone has the experience, the volume and the quality, whole package, they SHOULD be paid well.
Posted By: Recruiter on 2008-07-10
In Reply to: QUALITY...You'd be surprised by how...sm - PA MT
Our employees, at 0.08-0.10 per line make $24-30 per hour. That is not peanuts.
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Quality versus volume
I feel the need to qualify my statement above. The MTSO makes their money on volume and QA is a necessary evil. The MT makes the bucks, not QA. They are required to have QA to avoid law suits for mistakes and to keep the client satisfied. Quality is something that is missing throughout the land ..everywhere you go, you see this. You can't even get a decent sandwich anymore at a fast-food because quality is not the point..no it is not...volume is the point. Quality be damned!
I've been very happy at DSG -- pay always on time, decent incentive package, sound quality probab
depends on account, mine has been fine most of the time.
I'd rather have my 6 paid holidays and nice PTO package at Webmedx sm
than any gift, anyway.
What makes you think recruiters are paid on volume?
Most that I know are paid salary. Only a few pay on commission.
Being paid by production is a slap in the face of quality. Bills due
determine the work ethics, from what I have witnessed. For an MT who has to come up with the money to live and the work available limited, there is a race to grab the best work, produce it as fast as possible and get on to the next job (which one may cherry pick simply because, well, they need the cash and have only so many hours to work, a limited amount of work available to them and, one might conclude, why not grab the easier work). It sucks. If there were ample work available to give the 8 hr a day MT her/him line count and provide her/him with a salary that one could live on modestly with a fair share of the good/bad, it would certainly make our days much more pleasant and then, quality would improve.
Yes, experience does not always equal quality work!
nm
You would be surprised how many MTs with 10, 15, 20 years of experience put out poor quality. sm
Unfortunately, based on this, testing saves everyone a lot of headache down the road. The company I used to work for did not test and they would go through the hassle of getting IDs, training the person, etc just find that they did not know the difference between an elbow and a knee :)
Does anyone have actual experience in the quality of off-shore work?
A physical therapist in my area said they kept a file of the funniest errors they received from the off-shore work. I do believe that most of the hospital staff that get the work back care diddly-squat about quality -- it's probably not read, only filed.
My experience with quality/quantity with an Indian owned company
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I worked for an offshore owned company where it was all about quantity. Company even kept a HORRIBLE MT just because she cranked out the lines. Didn't matter her quality was crap and was considered a joke by middle managment. India did most typing but with US edit. Typists changed regularly so it wasn't like they learned to do better. Quality would improve slightly and then would notice, after couple of months, that quality was crap again so we knew we were dealing with a new batch of typists. Even so, the push was always on to get the jobs off US edit and send Indian work straight to client. Of course, the clients never knew they were not getting US editing anymore, as they got no price reduction when they no longer had that level of work being done on their jobs. The problem is the facilities accept the crap work so why should the companies change. It took a while but I finally found a US owned company where quality matters. Now one of the first questions I would ask a prospective employer is if they are US owned. |
what do you think someone with 30 years experience should be paid ?
XX
What package?
??
How about not getting a package at all and
when you call a week after it was due to arrive, in their little computer it comes up that it WAS delivered a week ago, that the package was handed to some woman over the fence at that address, when in fact there is NO woman living there and the person living at that address was home all day waiting for the package with a clear view of the street and checking his doorstep every hour. How is that one explained?
Whatever happened to them actually knocking on the door and getting a signature?? Twice this week I didn't even know I had deliveries until I opened my front door and almost tripped over them while walking to my mailbox.
Yes, it is a busy time of the year with holiday packages being sent in addition to their regular load, but if you cannot deliver it on time, don't take someone's overnight-priced package with a promise it will be there the next day and not deliver it. I would be asking for my money back. It was NOT delivered overnight as promised. My mother will get the money (eventually) for the gifts that were lost IF she can prove it was not delivered or stolen, but what about the thought, the time, the gifts that cannot be replaced with money?
Look at the total package
Sometimes a great incentive program more than makes up for low CPL, also a good program, good dictators, how many templates and normals you can get. I knew someone who consistently did over 2000 lines per day and did not work more than 8 hours, doing mostly OPs with ESLs, but they all said the same thing, used formats. She just had to keep making her normals and inserting them. They said the same phrases over and over, so she made big bucks. Once she got used to them, it was a breeze and she was consistently one of the highest earners.
I would just keep checking other companies. I am sure there is something out there for you. Don't give up.
They offshore, sound quality not great, quality
of work coming back from India is bad and they don't pay enough for editing it.
you spelled quality qualitily maybe that is why you have quality issues.
Sorry, but even spell check misses stuff. You have to at least be able to spell to do this job. Well, you don't have to know English if you are Indian, but us Americans have to spell!
look at the whole package! their benefits are amazing.
xx
How is their benefit package? Insurance costs, etc?
//
Cymed Benefits Package for New Year
Anybody out there got an opinion on the new benefits for 2006? Extremely disappointing, to say the least. You would think that a company who claims to be the 3rd largest national would have more to offer to those of us who tirelessly make their position in the industry possible. It has become painfully obvious with this package that they have lost sight of whose backs upon which their growth has been riding. Maybe it's time to move on. Any place you folks can point a loyal veteran MT desiring an employer who sincerely appreciates hard work and is willing to reciprocate?
the benefit package for Diskriter is the only reason I am looking at them...nm
;o)
Feedback on Nuance transcription package
Just started the Enterprise Express software upgraded version in December. There seems to be a lot of manual input to create documents even with the link to our ADT feed. Any hopes of getting good production on this system. We will be going to a voice recognition system in addition to the transcription package after the initial bugs are worked out. After a month, I am just hoping things will start to fall in place, but looking for feedback if possible. 
Keystrokes announces 2006 benefits package sm
Keystrokes has finalized the benefits package for full time employees and has received great feedback from our MTs.
We wanted to share these so that you get them straight from the source rather than in rumors and heresay.
To be FT, you must produce a minimum of 12,000 lines (acute care), 1200 reports (radiology) or a combination of the two.
After 90 days, all FT employees are eligible for:
2 sick days, 2 floating paid holidays, rate x 1.5 for holidays worked, 3 days bereavement pay for immediate family, 1 day bereavement pay for extended family, 401k plan (with vesting schedule for match), health insurance (paid by employee) and life insurance (paid by company), direct deposit.
After one year, FT employees are eligible for 5 days PTO. After three years, FT employees are eligible for 10 days PTO and after ten years, FT employees are eligible for 15 days PTO.
After years of changes due to growth, we have deemed 2006 a change-free year and have put in place many surprise perks for our MTs for this coming year.
We value our transcriptionists - both employees and ICs and want to make Keystrokes the employer of choice.
Give us a look ... you will like what you see. No more awkward growing pains; instead you will be treated with the professional respect you deserve while enjoying a personal touch!
Thank you to all who have helped mold the company into what it is today - we could not do it without the support of our transcriptionists, customers and supporters. We even thank the critics - their criticism allows us to improve :)
Happy Holidays !
This is home based with full benefit package. (nm)
nm
I will start there on Sept. 8. They have a nice benefits package, sm
and the pay via the incentive tier seems fair and easily attainable, although since I have not started on the account, I cannot really say for sure -- if it is an atrocious account, then of course that changes everything. I have not read anything bad about the company, though, so to me that is a good sign. I will be using ExText, which I have used before, so that is another plus for me.
As for choosing between IC and employee, I guess that depends upon whether you need the benefits. If you do not need the bennies and are still interested in working for them, maybe you could negotiate a bit higher line rate ... I do not know, just guessing. They also have a bonus program if you keep to your schedule each quarter, so that is a nice plus.
Good luck with whatever you decide. Like you, I would like to find a home. I have an IC position that I love and will probably never totally give up, but I would like to have the benefits and some of the tax hassle erased.
If KS needs a second recruiter to help with the volume
I would love to be a recruiter. If you guys are in need of another recruiter, please contact me.
Low volume work
Same company, probably. My butt is now shaped like my chair's seat.!!
What's with the low work volume. I know about the feast or famine crap, but this is ridiculous.
I'm getting worried about this company, well BEEN worried about this company.
There seems to be either a severe lack of communication between MTs and bosses, or they just don't care.
Ok, rant over. Thanks for listening.
work volume
That's a good point about time and work volume. I work the 11 p.m. to 6 a.m. shift and there is usually plenty of work I guess because less people are working at that time.
LOL ... Heaven help us if there is a volume II ... eek. nm
I like them but work volume has been very low.
I have a very hard time making my minimum lines and no matter how many times I ask, I can't get put on any other accounts. If their work load picked up, they'd be great.
Big Hospital usually pay less (volume). Maybe you
If you are really interested, you can do some of your own research. Sites like those below have business profiles.
manta dot com
linkedin dot com
For example (old information):
MedQuist: $340 Million Revenue – 7512 employees (claim only 25% are Medical Transcriptionists, 5% Editors)
WebMedx: $38 Million Revenue – 800 employees (Average $47,500 per employee) (claim 29% are Medical Transcriptionists)
or it could be the work volume is just still low BUT
now the MTs figure they can cherrypick since they were sold out.?? That could be the reason, e-mail your leader and ask for them to check for skipping on your account if you keep getting the hard dictators!
once in a while when work volume is very high.nm
nm
I am on that account and it is not overflow. It is a set volume with sm
a set 2 sites. You really should ask the lead instead of posting on an anonymous site which makes it look bad. Especially when you know as well as I do that this account is one of the best out there. I make great money and great lines.
I think that once it was caught up, which was a backlog created by the in-house staff, that they needed to make sure that everyone has the work they need but that the account is kept in TAT. Obviously there will not be as much work as it was unlimited while behind, but my understanding is that it will still be very busy as we are 100% responsible for the 2 sites.
BREITNER WORK VOLUME?
I'm wondering if the low volume of work mentioned by other posters here is for all shifts or just daytime? The recruiter recently told me that there is plenty of work and she offered me a full-time position. Might it be just to have me around when and if they get more work in the future? Would I be a fool to expect full-time volume NOW if I would be working late second shift?
Had to leave FN due to neverending low work volume. SM
Almost everyone has to work IC if you don't live in California. Liked working there, though.
Why would mgmt contact employees to explain the low volume,
if everyone is able to make as many lines as you do? BTW, I'm NOT the OP, just another employee sitting here waiting for work. Your statement was extremely condescending and rude to those of us who CAN'T make 20K lines because of low volume.
FN is a good company. Work volume much too low. SR pay very poor.
X
Yes, but their internet accounts at the moment are high volume ESLs nm
m
I wouldn't quit a decent company for seasonal low work volume.
I'd hang around and see what the New Year brings. I wouldn't say that if you were working for MQ, but I would for a company with a decent reputation. If it is still slow in January, I'd talk to my supervisor and find out what her take is on the situation.
Their new pay plan brought me back to newbie wages since I don't do high volume. And the work loa
s
Thanks. I've only been there 3 months and was wondering. Asked for a high-volume backup. No reply
*
Quality is quality, and really should have nothing to do with getting new accounts.
MQ isn't scheming against the MTs regarding QA. They just want a quality finished product. Heck, half the slams on this board about MQ are the garbage work the MTs put out. Talk about a no win situation! Getting used to a new account should not lower your quality by any real degree if you are a good MT. Even getting used to new dictators or ESLs. Good MTs still produce quality work, and should not have to fret over QA.
Training on the system, not paid, but if you are physically typing reports then you are getting paid
nm
Oh, yea -- PAID, too. Grandmother PAID LEAVE would be a great drawing card to TT !!
Just love that PAID TIME OFF !!
Any company that makes you wait to get paid until they get paid by the client
is not a company you want to get involved with. That's part of being an MTSO, figuring out how to cover your payroll while waiting to get paid. I would stay away!
Is this a live count of lines paid for or same as CTRL I that we do not get paid for ?? nm
m
Phoenix MedCom biweekly! volume Bonus biweekly too!!
..
Me too.. the outsourced company was paid for and paid me for headers, but OSI does/did not.
x
I have always paid yearly and have never paid or been assessed a penaltly. nm
nm
Be glad you get paid tomorrow. We are paid on the 1st and the 15th, so sm
since the 1st is on a weekend, we don't get paid until Monday. It will happen again on the 15th of August …sigh. It is the only thing I do not like about the company, though, so I guess a few weekends of poverty a year is not too much.
Lori never paid me and now ETC has not paid my friend.
What is WRONG with these companies? 
Is it still being paid on time if you are paid on the 1st and 15th.....
and if the 15th falls on a Saturday getting paid on the 17th? My bank is open and posts on Saturday that means I am not being paid on the 15th doesn't? This has happened a lot lately.
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