I worked for them also and the greatest office staff. .. nm
Posted By: suz on 2005-11-10
In Reply to: Oracle - Sallye
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- Oracle - Sallye
- I worked for them also and the greatest office staff. .. nm - suz
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Office Staff TT
I think they are more aware than ever with the new accts. that more office and management staff is needed. Lately they've promoted a couple from within the company to act as lead transcriptionists to take some of the burden off of the acct. manager and others in the supervisory position to give them more time to answer other questions. There is Eyvonne, who I think is the actual supervisor and Diana, Donna, Nancy and another one I do not know the name of that are doing jobs that once only one person was doing. I think it's super they did this. It helps out a lot having someone always there to ask questions if you need an answer. Eyvonne is always responsive and Donna and Diana are simply fabulous. They are so kind and try to answer your questions quick. The other night I had a question and emailed the lead MT address and even though Donna did not know the answer, her answer was I don't know but I'll find out for you and she DID. How many times do you hear of someone saying that and really doing it? Not often. They needed to do this a long time ago. I've only been with TT for almost a year but I really like it here and they seem to really be conscious that we are what makes this company work. Agree with you too, I love all the work recently.
It was stated the leak came from office staff.
There was also the issue of an MT getting a QA file that wasn't hers, the lended more fuel to the fire. I know a few more things that I can't say without pointing the finger at myself that also has me concerned.
I guess until someone gets up the nerve to ask the MTSO we'll never know.
My MTSO only gives bonus to office staff. MTs do
x
their QA is rude. The office staff will slap you right in the head. don't think about it.
they are all nicey nice until you don't sniff the right way, then WHAMMO
Great office staff, okay pay, horrible ESL's, no bennies....NM
NM
Great office staff, okay pay, horrible ESL's on all accounts. NM
NM
Are the office staff male or female? The reason I ask is
that in India women are generally second class citizens. I'm sure they are becoming westernized, but when people marry in India the wife becomes a possession.
I wondered if the office staff were male and the reason for their lack of social graces is more because of culture than anything. Regardless not pleasant and doesn't matter why.
Great office staff, okay pay, no benefits, horrible ESL all accounts...NM
NM
LOVE IT! Been here 2 weeks and am already up to my past production. The office staff are
wonderful, I love my account and am so glad I made this move.
in addition, while the office staff are partying, visiting with each, breaking whenever they want to
with pay, we are struggling to pound those cold keys with our cold fingers with our break drinks, meals at our desk . . . no time to take off due to no pay for any time taking off for a break or lunch. We are grabbing all the work we can get now before another MT gets it, as our paychecks continue to dwindle due to VR/ASR and leads and others taking the easier dictators from us (those who have ever transcribed a word in their life) and passing all the other down to the piecemeal worker, the MT.
TransTech sent an Amex gift cheque and a lovely card signed by all the office staff.
Very thoughtful and a nice surprise. I love these people.
Jennifer, you are not alone. I worked as a staff employee when they
were Healthscribe, and I can tell you this - and I will swear to it in a court of law and on a Bible - and can show the proof should it ever come to that - they alter the lines. So say for instance, you get a 14 minute H&P and it comes out to let's say three pages. Whereas, a normal line count might be - just for the sake of argument let's say 100 lines to make it easy - Healthscribe/Spheris would credit the Transcriptionist about 90 lines. If a transcriptionist sent a report to QA, after so many reports, QA would start to dock lines from the transcriptionist.
The accounts were very, very difficult. I worked in the relations aspect of the company, if the client had any complaints or problems, I dealt with them. The accounts were basically the hospitals that no one even wanted to work in - inner city hospitals with lots of foreigners dictating.
I had to deal with the offshoring accounts and transcriptionists in the US that had to retype or edit - however you wish to put it - very very frustrating - won't even delve into it.
Jennifer, I realize that you are new in this field, but there has got to be a better place for you to learn and get your feet wet. Have you tried your local hospital or clinic in your area? Try a small company instead of a national. Smaller companies might have more of a mentoring side to their company, nicer accounts, easier to deal with. I hope this helps. Good luck
The staff are some of the nicest ppl I've ever worked with! sm
I worked for them a little over year ago. I'm pretty sure they paid for spaces. The only problem I had was trying to get a decent line count on the particular platform they had me on. As I mentioned above, the entire staff are super friendly, helpful, and made my experience there very positive. Good luck!
YOG - Lots of work, great office staff, great money. NM
.
The staff and the attitudes of the staff. Very helpful, cheerful. (sm)
They seem to work extremely hard to balance everything out, enough work, enough MTs and always making sure they let the MTs know they are a valuable asset to the company. That means a lot. Not to mention the bennies are pretty good, too.
I worked in an orthopedic office
not that long ago that used Dictaphone and our servers would go down quite a bit. It seemed like at least once a week. So I think it's a Dictaphone problem. As far as the work load, I'm getting pretty disgusted. This is going on at least 3-4 weeks of low to no work. My first thought would be an overhire, but they are still hiring for new accounts - why don't they give some of those new accounts to the MTs that already work there who are out of work. Doesn't make sense to me. I've asked for backup accounts, and keep getting the answer that the work is low everywhere. Starting to worry.
I worked out of the Monrovia office
and was a victim of all the shenanigans. The suits think they can, well, you know, on the MTs. Yep, yep, yep.
I worked for them about 2 years ago...didn't have to go to the office
to train though, did it at home. At the time they paid by the character...some off the wall formula to get the actual pay, but worked out to around 8 cpl so they said. QA sucked at their job, just didn't have the knowledge I guess. And management...you just don't want to work there!
they are NOT Indian owned - I worked for them in the office
I said they offshore. But THEY ARE NOT Indian owners. They are American owners deep into scientology and the whole L Ron Hubbard thing - not that that makes a difference, but just thought I would throw that in there.
True, but if you worked in an office you could still do all those things
and get paid a decent hourly wage for 8 hours ;) See? I am shocked by many recent posts of MTs stating they type 150 or 175 lph, and at what, 8 or 9 cpl? That's like $12-16 an hour when years ago many of us made $25-30 an hour on average. I am fortunate to still be paid that well but I know it's not the norm. I just don't understand when or why this became acceptable, and just because you can work at home??? and/or can you actually live on those wages in some states???
Wow. I worked for Medifax 15 years go. My office
nm
friend of mine worked in their office in Annapolis - sm
Two of her checks bounced. Owner flies off to India every other week to check on offices in India. His sales force is US, but 90% of work goes to India. Apparently the owner takes care of the India people and sales force first and foremost before he takes care of the US MTs and editors. This was a year ago - I don't know if things have changed/
Once worked for a group of surgeons, 12 different specialities in their office. (nm)
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One of the greatest things about the SM
large companies is the fact that they don't have time to monitor public message boards. Why? Because they are secure in the knowledge that they are offering what they feel is a decent wage, decent benefits and working conditions. If they hire someone and it doesn't work out, they just see it in real terms--it wasn't a good fit.
Some small companies, on the other hand, are run by emotional people who are very insecure.
Not the greatest experience
I worked for Precyse for a good portion of last year. When I was hired I was told I had to accept a certain shift, no flexibility allowed (but wound up flexing my schedule most of the time do to lack of work). I was also told who my TL would be, turned out there was another TL for my account. Was told my account was a fair mox of 50/50 as far as ESL dictators - It was nothing but ESL dictators. Could never make my line count and would get scolded by QA quite often. I got a new TL every few months. Most were nice and had great communication skills, just had one who NEVER answered e-mails or IMs. Pay was not great, the hours I had to work were not good for me and I just had a lot of aggrevation working there.
Also, the new platform they introduced was awful. Hated it. That and the fact I had yet another changing of my TL were the reasons I left.
My greatest sympathies..
to all you Deventure ppl.
Transcend is the pits !
:(
Just outside Des Moines BUT the greatest news is
I found another job, have loaded their software and start training tomorrow. No more picking up tapes. All digital and 2 cents more per line. 
I agree, it's not the greatest, and I'm only saying that because of the spell check -sm
You don't have to do a lot of nonsense just to get started like you do if you're working with Lanier or Dictaphone. The only thing you have to take note of is your job#. And that you don't even have to if you don't want to, but it's recommended and I do it.
I personally count the lines myself and have found them to be 100% accurate. Of course these programs can vary, but the one I'm using is a good one and they're exact or, if anything, a little higher. I know I'm not getting cheated.
Hope that helps.
The main office was in Bolingbrook but they built an office in Yorkville last fall. SM
I think that the owners live in Yorkville, so it was built close to their house. Nice office, just pretty far out.
Just curious, is the MQ Nashville office the old Lanier office? nm
nm
I don't work in the office and never claimed to. I am just saying that since the new office open
October with everyone of the admin staff in one place, these problems do not occur any more.
Can't get paid in the office if you don't work in the office.
JLG has MT's working at home, not in the office, not to mention working out of state. The mail is the only way to get paid since they have temporarily suspended direct deposit. The only ones getting paid on time are the ones that do work in the office, like the management and people answering the phone.
Closed FW office, Indianapolis office too. nm
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Pay is only so so, but the staff was very
rude, software was okay, they did pay ontime. Only thing was, when you ask how you are doing, they will say great and then let you go with no word as to why. Very awful company!!
I am NOT staff. I am an MT. nm
nm
Pay was okay, staff was extremely
rude, they will fire you for anything and you cannot trust them at all!! Worst company out there IMO
the staff there is very nice and
very understanding. you should not hesitate to communicate with them while you are unable to keep your schedule and tell them why. don't wait until after the fact because they have no clue what is going on. you have a wonderful way to communicate with Future Net
Amdin Staff and MTs are not the same
And even though you surely went through a very hard time with your family and my heart goes out to you. You were not one of DeVille's managers. You were a new employee typing from home. I am sure his relationship with his managers and his MTs are on two different levels.
I like TT because the staff is nice, sm
they leave you alone to get your work done and are supportive and understanding.
I think the non-MT staff puts in a lot of
hours to get new accounts up and running, training new people, and ironing out the details.
I think start-up time is probably triple the work for them, so yeah, I think they should get paid for all the prep work they do so that the work can actually be transcribed.
Can QA staff at precyse use their own PC
or are QA folks required to use Precyse's PC? Again, this is related to QA only...not MTs.
You are kidding - right? At 2 cpl he treats his staff well!!! nm
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The staff is so rude that they got banned
from this site for being extremely rude to an ex employee
yes, about five yr ago, not a good exp, very rude staff...nm
x
While it is true that the management and staff
are nice, it is also true that there have been some problems with the work flow.
Since my last QA score was 99.69%, that's a non-issue. Hopefully, things will stabilize in time, although overhiring might be a factor.
RIGHT OR WRONG, if I like a supervisor or the staff
Personality of the person I am dealing with means a lot to me. I think it keeps me longer in a job that is not right and if the people are jerks but the work is good, I just can't stay in the job. PERSONALITY IS SO MUCH IN LIFE......MTSO managers, heads up, stop with the phony baloney niceness and be a real human and for the ones who are snippy and have a superior attitude..... you just lost some good workers for your bosses.
LOL! And I bet your *wonder* QA staff are dying to get off your team!
Funny, I was a QA manager too, and you probably took the crappy job I got rid of. LOLOLOL! I'm on a high horse? ha. That's funny...!
Does your QA staff do 500 lines plus an hour? Ask your
attorney what the law is to paying less than minimum wage. Just curious as to what he has to say
message for Keystroke staff
How long did it take from the time you sent in your resume, answered all questions, and took the test to be notified if you were accepted (or not)?
Yes, staff coming and going and no info given to the MTs (sm)
about who does what, etc. Right now I have no idea who my supervisor is, as far as I can tell there isn't one. My MO at present is to keep as low a profile as possible! All of the staff that cared about having communication with the MTs seem to be long gone.
I work for them and find their QA staff to be quite helpful.
They are some of the most knowledgeable that I have run across but would never call them rude. They are very nice.
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