I wonder what the quality of the work is like adding all those people to accounts. I agree. They
Posted By: MQNE on 2005-08-18
In Reply to: work gone--MQ - prf
will lose accounts this way and MTs will move on. No one is going to sit around and make no money and then have QA breathing down your neck when you are thrown into all these accounts. So no one listens in New York. What is the problem with them.
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KS people who work on accounts with lag time (sm)
I have been having the phone line go dead and sometimes I can call right back and get my report and sometimes I lose it. I have had my cable people out here several days in a row, and they can find nothing wrong. I was wondering if this happens to others - and maybe it is a problem with the hospital line we use - not actually the line in my home. I appreciate any input. (I am new on this account so do not have enough history to know.)
Nice people but low work, and yes I have multiple accounts!! nm
nm
Good accounts, great people, plenty of work. sm
I'm past that "honeymoon" stage of the first few months that another poster mentioned. I still find them to be the best for me. Never run out of work, always there for questions, including timely responses, great people (QA and otherwise).
I'd highly suggest contacting either your supervisor or Jane (as she offered) about lack of work. As you should see on the daily reports, there is plenty of work out there.
Good luck & I hope it works out for you.
DSG - Rude people, ran out of work, shuffled around on multiple accounts!
nm
I agree and I don't think I can run out of work, not with 4 accounts I don't! nmn
nm
Adding, you do have to work the shift SM
you commit to. If you are wanting flexibility as far as being able to leave in the middle of a shift and make up the time later, you would have to negotiate a split shift with them in the beginning and see if they would go for that. As far as my experience goes, I did 8 hours with a lunch break and turned in 40 hours per week. I'm sure if there was an emergency I could have flexed my time for 1 day but if you need flex time every day for picking up kids, etc. you should mention that in the interview and see if they can accommodate. Once you commit to a schedule it is difficult to get it changed.
Quality is quality, and really should have nothing to do with getting new accounts.
MQ isn't scheming against the MTs regarding QA. They just want a quality finished product. Heck, half the slams on this board about MQ are the garbage work the MTs put out. Talk about a no win situation! Getting used to a new account should not lower your quality by any real degree if you are a good MT. Even getting used to new dictators or ESLs. Good MTs still produce quality work, and should not have to fret over QA.
I agree, plus this affects people who don't work for
the state of the transcription industry.
What I read was that they opened a center in India BUT were adding work for them and keeping their
domestic work force as well.
Switched once, all together 6-7 accounts, awful quality
QA could not have been nicer, could usually fill my blanks, but when you can't get a handle on a dictation from the first sentence and it's all downhill from there, I didn't want my initials on those reports. I emphasize all the positives I stated about the company. If someone wants a real challenge with every report, and expects it to take a while before comfortable with the dictators, it could be a nice home. I just could not make enough to pay my bills.
DSG2 accounts are awful..dictators and sound quality.
Yeah, but the sound quality is horrible on all accounts. Good luck with that!
x
Seems like the same docs on my accounts, but sound quality is turning into an issue. Hang in there!
nm
I find the sound quality not so great on some accounts. I guess it depends on what account you get
on.
I worked for them PT briefly -- nice people but sound quality was awful. sm
That was a long time ago, though, and things could have changed. If I remember, they paid decent wages.
Good luck. 
I agree! Have been saying for years the sound quality is bad.
p
Agree, lines are hard to get. I also think the sound quality doesnt help things. nm
:
Yes, I agree. The sound quality with VoiceWave Player is really bad. Worst I've ever heard.
x
Just people with a few accounts, sm
and some subcontractors. Very small time. Most actual companies have their own platforms these days.
My STM said no new people were on any of our accounts, but regardless of (sm)
what account they are on it someone who was typing those lines will be moving to another account and when that account runs low the people on that account will move to another account, and so on and so on.
I like the company, the benefits and the fact they don't outsource. I will stick it out and hope for the best.
We had a lot of work the first of this week, I don't know what happened. Maybe some people are already searching out other jobs.
Right now I am glad it is summer time and when I do have to flex my schedule I consider it an opportunity to spend a little unexpected time out in my garden.
Have a pleasant evening everyone.
My STM said no new people were on any of our accounts, but regardless of (sm)
what account they are on it someone who was typing those lines will be moving to another account and when that account runs low the people on that account will move to another account, and so on and so on.
I like the company, the benefits and the fact they don't outsource. I will stick it out and hope for the best.
We had a lot of work the first of this week, I don't know what happened. Maybe some people are already searching out other jobs.
Right now I am glad it is summer time and when I do have to flex my schedule I consider it an opportunity to spend a little unexpected time out in my garden.
Have a pleasant evening everyone.
I wasn't saying that we do not have enough people on the accounts. I was saying that we do not r
out of work and it is always busy. Lee is the owner but the managers "run the show". She is sales not HR. She took over calls for a few days when Karen and Keystrokes parted ways. Becky is the one to talk to at the office. Lee is out of town on sales calls and client visits too much to handle that. You should call the office at 630-739-5520. Perhaps you misunderstood that you were hired? She hired a transcriptionist that I used to work with and she has been working for a month now, starting two days after she was hired.
Becky is wonderful and can help anyone who needs help. Did you ever leave a message with the office or did you call Lee at her direct line?
I am not involved in this end but am friends with a manager (worked with her for 5 years at a hospital) and know that HR is not Lee's strong point - it is a full time job and she already works 12 hour days.
Horrible accounts, horrible sound quality, etc
The only time SoftScript would not be wonderful is if you aren't doing your job. They are an extremely professional company. Sounds like someone may not have lived up to their standards.
Great people, IC only, low pay, easy accounts, sm
direct deposit, paid weekly, always on time.
Hope this helps. Good luck!
They keep losing accounts and letting people go. nm
nm
Hmm, guess they have openings for certain people on certain accounts...nm
xxx
Well it sounds like no work happens a lot at DSG. How are the accounts as far as decent accounts
and their QA.
Who said people who work for KS aren't happy for people who work for (sm)
other companies? I'm happy for people who are happy with their jobs, no matter what company they work for.
Biggest problem with MQ is they put too many people on the accounts and guess what. You either have
nothing or keep going into multiple accounts which presents its fair share of problems plus big time QA problems and quality problems and MQ wonders why they lose accounts. They STILL dont understand it is better for everyone including the client for the MTs to be familiar with the account. They just dont get it and I guess never will.
Yeah, both.. Really rough accounts but exceptionally nice people.
It's a shame but some of the accounts were really high ESL. I did like the people though and would have stayed if the accounts were different.
Great people, difficult details on accounts to remember...nm
x
Quality and quantity of work is always there
with the exception of the first couple of hours after a holiday. Pay is like clock work. Never late. Direct deposit. Still on my 90 days probation with them and got production bonus already. Highly recommend. Very nice people, great communication, easy platform to learn.
NO, NO - if your work is whatever % quality - can't remember the %
nm
Your work stands for your quality. If your
work is fine, you have nothing to worry about. If your work is below 98, you have something to worry about. You cannot score below 98% because of commas. Sounds like you are in a bit of denial. Your work is your proof. If QA is out to get you, then your errors are not errors, and that is all the proof you need. Only major critical errors bring scores down that low. You might be under the eye of QA, but I doubt its a vendetta. QA's job is to assure quality. Don't take it personally, take it professionally and aim to improve - for the patient's sake.
I did, but it has been awhile. The quality of the work was
horrendous and it would have been easier to retype reports than to correct them. The MTs kept making the same mistakes over and over again. They also had some accounts that ESL didn't come close to describing them. I am very good with ESL and routinely transcribe 85-90% ESLs, but these were some of the worst I've every come across, plus the sound quality was pitiful.
If you open your original post and towards the bottom click on related posts you'll find lots of info about SS as a company, that would be enough to help you decide if you want to work there at all.
Sound quality and now, no work
I just love it when I get up early to work my required sch'd hours and see 0 reports on all my accounts. The DQS system had horrible sound quality even when I worked at MedQuist, so I don't believe it's much to do with any given company but more due to the platform of choice.
How do people cherry pick on accounts? You mean like supervisors assigning jobs?
I did not know you could do that, but is that what you mean? I need to know because I will not work for that.
MOST of TransTech's accounts are obtained through Dictaphone/Nuance -- not by any TT mgmt people
out seeking work for all the MT's that they have recently hired on. That is not a good thing when Dictaphone has control of how much work TT gets, when we can have some work from them, etc. They have other MTSO's who want work for their MT's, too, so Dictaphone/Nuance has to share with all MTSO's who have contracted with them to use their equipment; thus, doling out jobs as Dictaphone/Nuance sees fit for their good.
And furthermore, you can see this hits a sore spot, this giving people backup accounts and then
you run out of them is also ridiculous. There you sit making less and less money and trying to learn multiple dictators and then guess what, that dries up. Once you know that is what a company is doing, then you go to your alternate plans and never look back. Sooner or later when MTs either decide no more or they get multiple jobs and they have to keep hiring and hiring which impacts their quality I am sure it will settle down. At least, I would hope so although it doesnt seem to be right now. Could be because of sending work offshore not sure. All multiple backup accounts do is make it harder to make money and you have more problems with QA and your own quality because you just keep popping in and out of all these accounts that you really dont get to know that well. Knowing an account well is the best way to go for quality and line count for sure, NOT multiple accounts. All that does is help the MTSO keep the work caught up to the exact MINUTE.
Yes, experience does not always equal quality work!
nm
Yep, all the work is in India now. I bet the quality is great! sm
They'll get theirs in the end. They should be ashamed of themselves. What a crappy way to tell us too. The supervisors didn't even have the balls to tell us, they made HR do it. We should file a lawsuit.
When the quality/quantity of work digresses
then the company should get rid of the Editor - they should hire them on probationary terms to begin with if this has been a problem in the past. I stupidly agreed to 3 cpl and another time 4 cpl and could work a straight 8 hour shift and be lucky to do 300 lines. The quality of the dictation/work/system was so poor. I'm sure we have all had experiences good and bad.
The quality of the Indian work is so poor, sm
that the company will eventually lose the accounts, thereby the US MTs lose even more work!!
As soon as a company offshores, it creates its own doom. (A chink in the armor, so to speak.) It will eventually come back and bite the company where it hurts--unfortunately, it's the US MTs who get hurt the most.
Offshoring is putting US MTs out of work, plain and simple.
When you've been around this business a little longer, you'll understand.
if your take home is $6.50/hour and your doing quality MT work...sm
sweetness, it's time for you to find another profession. You can go flip burgers with bennies for that pay. This is an example of why our pay scale is so low. There are those MTs who are willing to work for peanuts. One should never make this low wage in this profession. You must either have to do a lot of researching because you lack medical terminology knowledge, or the company you are working for is putting the screws to you. I truly feel sorry that you find are willing to do this. Good luck to you.
Why is it hard to produce quality work?
You are either good at your job or not. If not, then find another line of work. If you don't think you are paid enough to take the time to produce quality work, then find another company to work for.
I work for DSG now and the sound quality is just fine sm
now that they are not doing MQ subcontracting.
However, I'm wondering why they are hiring. Of course all companies want their reports back in the right TAT but why do they always have to over hire? I am sure they want weekend and night coverage. That's a problem I think with any company. Even at MQ we are being asked to change our working hours to afternoon, evenings and weekends.
I agree about some companies getting the accounts
quite a bit of companies gobbling each other up. Whenever there is a management change, there is also employee turnover as procedures are changed. Sometimes it is a matter of MTs not working out with one company and moving on to a better fit at another company and sometimes it is because MTs are being asked to leave because they just don't fit where they chose to go. I don't agree totally with your statement about good for MTs as while there may be jobs being offered, the industry itself is offering less to the MTs they wish to employee/retain, which also leads to dissatisfaction and increased turnover. It's an ugly cycle IMHO.
They offshore, sound quality not great, quality
of work coming back from India is bad and they don't pay enough for editing it.
you spelled quality qualitily maybe that is why you have quality issues.
Sorry, but even spell check misses stuff. You have to at least be able to spell to do this job. Well, you don't have to know English if you are Indian, but us Americans have to spell!
Can anyone comment on the sound quality and JLG and work availability? nm
,
DRC if you're capable of high quality work.
DRC (Digital Records Corp.) is a top-of-the line company to work for, if you are capable of doing top-of-the-line work.
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