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I think all MTSOs do that to get an account started. nm

Posted By: HospitalMT on 2006-05-16
In Reply to: BEST team - InHouse

nm

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I just noticed the Transolutions ad on the JS Board. Is their STAR team the same the BEST sm - RadPro
- I'm a current STAR Team member - Star Team Member
- These special teams they have is just SM - read this well people
  - Not true - Transolutions MT
  - Yep, elite and STAR=CRAP ACCOUNT-nm - mteed
  - This is not what the KS team is at all but it also has not started - OldMT
- I meant the same as the Keystrokes BEST team. sm - RadPro
  - Keystrokes BEST team has not started yet. There is a tentative start date of sm - OldMT
    - Keystrokes - NC
    - BEST team - InHouse
      - I think all MTSOs do that to get an account started. nm - HospitalMT
        mtso - cappy

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That account in Texas was not a MQ account. They did not use DQS on that account until KS started.
They are moving 3 other accounts to DQS between now and January 1st. I asked. The MQ accounts they have gotten in the past did not go to DQS. I followed my old account, which is how I know, and it was Meditech. The account is still run by KS and is a big account too.

Has anyone started on KS Hem/Onc account yet?
Good dictators? Platform, how do you like it? Anything else you can tell me. Have to make a decision over the weekend.

Yes, but I started on a new account and it seems

there have been issues with my account and others that have come on-line since where it takes a little time to work out kinks. I know when you have bills to pay you need to be working, but there are several accounts on OT now and my account has been on OT more days than not.

I haven't yet had to have a secondary account. They have many accounts so I can't speak about overall work flow. My manager has 5 accounts and usually lots of work on all of them, in fact they are short staffed and currently hiring.

Anyone started FutureNet new account

that was supposed to be huge coming on board in July? How do you like it and FutureNet as a whole? Would appreciate if any recent hires could tell me how long it took to hear back after applying. Openings are probably all filled by now but just wondering if it took a while to hear back and if they require testing. TIA!

I just started on the new account with DocuScribe. It is the same as MQ. sm
I worked for MQ for a long time. When they got this new account, they asked if I was interested in changing accounts because I had the experience with the platform. It is the same one exactly. The difference is that KS has a lot of work and we are not pooled. They have taken on a lot of MQ accounts in the past few months. I think that they have a great reputation with their accounts and in general and that the fact that they do not send work offshore is very important to hospitals. It is to me :)

I started 6 months ago and enjoy my account
I am on an acute care hospital and they have me backed up to ER. They just mentioned starting a new hospital, I guess a big one, in about a month so I know they will be hiring. So far so good. Pay is every other Friday by direct deposit so it is on time.

I did. I would contact them. I started my new account Monday. sm
I have talked to several others that have either gotten a schedule change or a new account or different hours, so I would make sure that they received your email.

I just recently started a verbatim account...

and I have to stop myself from making corrections and have to really concentrate on typing exactly what they are saying. It's HARD! But hey, they are indirectly signing my paycheck, so I gotta do what they tell me to, ya know?

I am still on the same account I started with, so your allegation that better accounts come with sen
nm

I was told it hasn't started for any account
In order to finish you have to start and as far as I know no account has been started with this new line counting utility. When I questioned this, on several occasions, each time I was told its still happening but that was the extent of any information that was conveyed to me.

I know which account this is that started this week. I would call tomorrow. sm
The IDs were sent back from the hospital but only one part of them. I have been on the account for 2 days and it is great. HBO Star and lots of volume and good dictators except one or two. Call and ask if the IDs are ready. There are a bunch of new accounts starting at the same time. They pulled me from my primary to help until the other IDs are in, so they are definitely needing you on there. You will love the KS rad department; I have been with them for 4 years and every year it gets better!

Yep. Loving the new account that started today! Hooray TT!
x

And you just started on DQS brand new account and make 260 lph. You are extremely amazing but to be
honest I dont believe you.

I just started with Keystrokes full time and am on a Meditech account. sm

I would not call it my favorite platform by any means -- I think it is rather slow and cumbersome -- but with the addition of ShortHand and getting used to how things are done, I am picking up speed and hope to be at my normal level soon. One of the pluses to Meditech is that you can access the patient's chart and see other reports dictated, plus lab reports, x-rays, etc.

I was hired and started in 1 week. That is not a long set-up time. When I started with our local h
I needed to get a physical and go through orientation at the hospital which is only given two times per month. This is a 900-bed hospital, so it cannot be an unusual process. MQ took 2 weeks. KS took 1 week. SoftScript never got me started even after repeated calls and emails.

I have only been with KS for 9 months but would never put them in the same catagory as the others you mentioned. They are the best company I have worked for, and unfortunately, I have bounced around a little in the last 5 years.

Repeatedly told another new account would come soon, but it never did. In fact, our slow account is.
everyone else's backup account. What a disorganized mess.

Then when we MT's are **thrown on** an account because of lack of work on our account

What is so hard to understand about that?

Then we have that account info filed away in a folder in our Outlook Express by name of account and can look at past emails sent out regarding that account. Not fun to be tossed on an account that you have never seen NOR ever received an email on. Sounds like business to me.

You are wrong about the account. KS dumped the account for several reasons. sm
It happened quickly and was unexpected but it was really for the best. Keystrokes does not string people along or lie to you. After being with MQ for too long, I am happy there, although it is not for everyone.

I really would give them a call as the other poster suggested. That whole situation was a nightmare for everyone including management but the account pulled a fast one on them.

I have the facts on this because I have a good friend at the hospital and what she told me matched what my manager did.

I know that they are trying to give more when so many companies are giving less and taking away more.

And what about the MTSOs that ...
yell and scream and write nasty emails just because they happen to be in a bad mood? And that goes for some QA people I can think of too. They don't know or care to be civil. I suppose the double standard would apply here though. Only the peasantry should be given psychiatric tests?!

MTSOs?
Is this the correct board for me to ask a question of other MTSOs? I'm new to these boards. Thank you. D

MTSOs

Thank you! I have been in business 12 years and, if you can believe it, I have never implemented any guidelines for acceptable error rates from my transcriptionists. I have 19 transcriptionists and am finding that I need to do something to make them realize that they can no longer be lazy and just figure, oh, Dell will fix it. We have reached a volume of work where I cannot fix lazy transcription problems any longer. I am unsure how to go about this? What are various ways to figure out the allowable error rate?

Thank you for all the help you can provide! D.

MTSOs

I currently do offer a three tiered pay scale where the transcriptionists work their way up -- but I nevertheless find so many things they simply are not looking up or aren't sure of themselves and so will put question marks.

Do you know how the nationals figure the 98% accuracy? That's my real problem, I don't know how to go about figuring the 98% accuracy.

Good luck on getting that big account!! We have a large one starting on 02/01 and I'm nervous that with the sudden increase in volume I won't have the time to QA the way I have to now. In my area it is hard finding really top notch transcriptionists -- the couple I am having trouble with have been with me awhile and I've tried and tried to train them but they lack self confidence and don't THINK about what they are typing -- hard to teach that THINKING skill!!!

Who are the top 5 MTSOs (most MT's)? nm
nm

To all MTSOs...sm

I am just curious. I am sure it is very hard for MTSOs to find dependable, well-trained, honest people that work their required schedules as it is hard for dependable, honest, hardworking MTs to find companies that pay well, when they are supposed to, and have decent accounts and availability of work.

My question is where are you? I have close to 15+ years experience in multiple phases. I have been burned by 2 telecommuting companies already. I have been employed with this last company for over a year. I thought they were great but over the past 5 months or so things have began to have turned sour. Plus absolutely no benefits are offered. I can handle not having any benefits as long as everything else is good.

I have been skeptical to change jobs but things have just gotten to where I am completely dissatisfied.

If any MTSOs are hiring, I would be happy to take any test, send resume, etc. I just don't want to be burned anymore. I love this profession but times have changed. But like I said, it is hard for the MTSO as well as the MTs.

MTSOs
My opinion, I think part of the problem is with offshoring and the fact that offshored MTs can be paid less, therefore dropping US MTs pay. According to a lot of posts and my researching, MT pay has drastically dropped over the years and it's not getting better. Maybe if the MTSOs would post on what changes are happening on their end that makes them lower hire-on pay, that would help. From an MT standpoint, it seems that MTSOs are dropping MT pay but still lining their pockets, which is not a fair assessment, but that's the way some see it. We work hard and have to have a pretty much ongoing education to keep up with the medical terminology. I know some with 20+ years of experience are very frustrated that they cannot get a decent line pay. I don't know what MTSOs can do to make the situation better. Not all MTs are unhappy with their situation. I am very happy with the company I work with, although I do miss the statutory status and bonuses that I previously had at MQ, but times are changing and we have to adapt, and no I DON'T like it! Anyway, this is just my opinion.

MTSOs
I figure, it could get worse and for me, it actually has, so I try not to complain too much, but it does get frustrating and I try to look at it from both points of view, even though I'm not an MTSO and never actually owned one myself.

MTSOs
In the last 5 years that I have worked for an MTSO, I have seen a lot of changes in these companies and the way they treat their employees. When I first started working from home for one, the pay was good. They didn't bother you. They got your work to you...their were benefits. Now...with more experience and even certified, I get the run around too. Take a typing test with 20 minutes of dictation. Like being certified isn't good enough? My biggest concern is the fact they need to rethink how work-at-home employees should be treated. They tend to group us all together and try to treat us like we work in an office. It just isn't going to be the same. We obviously made this choice to work from home for our families. We give up a lot working from home, but they try to pretend that we should pay the same dues. The fact that they NEVER EVER CLOSE is a big one. Not to many companies out there make their employees work all hours, all days, all holidays with NO!!!!! reward for it. No thanks, nothing. They expect you to work on Christmas day in your home where your family is celebrating, perhaps 5 - 10 feet away and not participate?

For instance, I had to work last Christmas (and trust me, I've paid my dues on holidays). But it was a new job, so I had no choice. Sure I started late. I spent the first 2 hours celebrating with my family, opening presents, etc. As soon as that was over, I got on here and started working. I made my line count well before my shift was to end, but I got the mean e-mail about not working.

I think they need to get real. We work from home. We don't leave our problems at home when we go to work. Sure, you have to separate home from work while your working but I think they need to treat us with a little respect. Perhaps realize that we sacrifice for a reason instead of pretending that our reason doesn't exist.

Maybe they should take a clue from Google on how it treats its employees? Man I would just love to work there!

I feel so frustrated in this occupation lately, that I don't know what to do. I get the run around myself. Scheduling interviews and putting your whole day off for it and then the recruiter doesn't call!!! But e-mails saying sorry can we reschedule? NO, we can't.

I've seen and done it all in the last few years, offshoring, holidays, bad employers, horrible bosses. Its been a long time since I enjoyed my job.

Sorry if this runs on, but its late (since I have to work late shift to compete with the overseas people because they work while we sleep!) but I'm tired. Time to go to bed!

Here's hoping that something in the future happens and once again, our jobs are great and we brag to everyone about it!

This is what I believe about MTSOs

Most all of them are probably offshoring work secretly or not. They overall don't respect their MTs. They offer baloney rates. They lie through their teeth. They offer steak and deliver animal chow. They punish all MTs supposedly because of the faults of a few MTs. They keep tabs with countless instant messages and phone calls to keep their ignorant little children in check. They are constantly running ads because they can't keep good MTs.

How can any industry survive with this treatment? I think almost every one of them is offshoring whether they admit it or not. What other explanation could there be? It can't be simply because the MTs put up with it. There HAS to be something else behind it. MTs as an industry don't put up with any more crap than any other type of employees. BUT the MT industry has a way of offshoring work with nobody the wiser, unlike other industries and I think that is what is behind the whole sham.

MTSOs

The way I see it (and probably others) is the reason many companies are struggling or not making it is because they did it to themselves. Coming from a hospital setting, it's like comparing USA to Aruba, and I'm not talking scenery, here!

MTSOs

MTSOs
Shutting down the in-house hospital transcription department. Given the names of Alliance, Transcend, and Central Transcription Services. Not much of a choice. I need benefits. HELP!! Any information appreciated.

Those MTSOs
should spend the time making their company better instead of pretending it's so great.

You just wonder about people!

MTSOs and others
From what Im reading here on this board there are definitely some less desirable companies out there to work for. There have been warnings many times on this board about these companies. Its a vicious cycle it just keeps coming round and round, same company different month or week. It could be that recruiters for these same companies keep posing as MTs and hooraying about what a great company it is, lots of fuzzies and smiley faces to reel people in. Then, those very same people that were reeled in come back here to complain. Heres a clue for ya, if the company is not talked about on this board its probably one of the rare ok places to work. If you see too much bragging about a company then red flag- guess what, its a sneaking low down recruiter people!!!

if you ask me, MTSOs - sm
can cut corners by doing their own hiring and eliminating these recruiters.

with over 30 years experience I have said no to low-ballers because I started 20 years ago on production at - guess what - 8 cpl.

My personal favorites are the 'difficult' (and they know it) accounts that offer 7 - 8 cpl and claim commensurate with experience.

uh - run that by me again, and this time with a straight face, please.

JUST SAY NO, GIRLS. We can put them in a corner, too.

MTSOs
I work for 2 different services, one pays 10 cpl with differential for any weekend and holiday work typed. The other pays 9 cpl, but is very easy clinic work. These people who complain about not making any money on 9 cpl just aren't keeping their butts in their chairs.

MTSOs
Boy, you are correct! I used to think the horror of horrors would be to work for someone who was not an MT. For the past 10 years or so it seems that more than likely the strings are pulled by the suits who probably can't even type. There are also those MTs who have sold out' and managed to get into management and they are just puppets for the suits so poor MTs have few anymore who will stand up for them. You are loyal to your MTs and chances are most of them reciprocate.

I think most MTSOs don't want MTs with
they don't want to pay for it. And it's quite obvious in my experience that the same goes for their QA people, as well!

$$$$ by MTSOs
As a past MTSO from the days gone by - not now... you cannot make a profit if you don't charge 3 times what you are paying your employee... so, 8 cents a line to the employee - the MTSO is making at least 24 CPL. Don't kid yourselves. We are all getting the screws from the MTSOs of today and they are getting rich as H-E-L-L.

you are so right! Plus the MTSOs sm
to put up with the whiny MTs who are worrying about what the MTSO is chargin and other things that the IC shouldn't even care about when its none of their business!

Need for MTSOs?

Despite working for an MTSO, it seems to me that I am receiving my work directly from the hospital already. It's just that the MTSO QA and Admin people have access to the same platform and jobs as well. In order for a job to go to our QA department, we have to pend it to them. Otherwise, it goes directly to the facility. I am an IC. As I see it, the only thing that the MTSO has provided after my hiring has been the computation and delivery of my paycheck and QA when required.

If I were an IC working directly for a facility, I would be happy to cover stats for an additional fee. Plus, I would charge an additional fee for the more difficult dictators, for rude behavior such as eating when dictating, for heavy lookups that could have been prevented if the dictator had provided sufficient information, and for those times when I have to spend several minutes listening to non-dictation, such as when the dictator is just having a conversation with a colleague or other person on the tape, apparently not able to push a pause button. Contrary to these extra charges, I would look forward to being able to communicate directly with the facility to possibly effect changes/improvements. As it is, I work for an MTSO whose owners are apparently afraid, too lazy, or noncaring to confront the facility in order to correct some problems that continue forever, never to change, that affect only the MTs and QAs.

Even with all this, I would bet that the facility could save money. After all, it seems that right now there are a lot of people at the MTSOs that do not produce work, but still are receiving paychecks.

MTSOs would like you to believe that, but they
are ultimately responsible for the product they sell.

FYI - A lot of MTSOs do have
offices. Not everyone can work from home. The MTSO I work for has at least 20 people in the office.

Don't let the MTSOs and other
negative posters run you off. SOME people obviously don't like that you stand up for MTs and speak out about us getting a raw deal lately. I for one completely appreciate it.

NY MTSOs....sm
I am speechless, why so rude???? Geez, I am not saying all people from New York are that way, but I have worked for 2 services out of New York in my MT life and they take the cake for being so nasty.

My account has lots of work..ask for another account/nm
**

The account I am on only requires 1200 lpd. Maybe it is that particular account. Ask them if they
have a lower one. Doesn't hurt to ask. I do anywhere between 1200 and 1800 lpd. Sometimes it feels impossible to do 1200, sometimes the 1800 is quick. Depends on the doctors and the day for me. I do average 15,000 per pay period though, which is 1500 a day. Not impossible by any means, and I never go over 40 hours a week. Most weeks, I am closer to 35 hours with lunch breaks and life.

I think it depends on the account. I have one account that pays sm
$2.25 for specials and one that pays $3.50. I was on one previously that did not pay them different at all, but they were all short and mostly PICC line placements.

I worked for a hospital that went to KS and they were not charging extra for the specials. I know what they charged per report, and there was no way they were getting rich on the difference after taxes and all that. I was suprised. I was in on the bid review and the average to charge was between $1.75 and $2.75 per report or 0.13 and 0.15 per line. There were 15 companies that bid on the account, and all were within those ranges.

I went to KS about 6 months after the hospital outsourced to them. When we were displaced, I accepted a different job in the hospital and hated it.

That is not true. It varies from account to account. I have
several internet accounts and on some you do have to input the patient information.

I know the account. It is "hybrid" account that is a version of sm
Meditech that is a cross between Meditech Magic and Client, more like Client than Magic. I have been on it since October now do 1500 lines a day; it took me a week to get up to speed but they really helped me. I only know which one because my lead told me that they are adding 10 people to it because KS is getting the whole thing now, only doing 1/2 before this. I love working for Keystrokes :)